MetLife - Car Insurance

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4.8 Rating

2,700 Reviews

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MetLife Auto Insurance Quotes

StateAverage Monthly Cost



Composite Score
What is this?
U.S Auto Insurance Shopping Study (2018)
Call Center RepresentativeThe rest
Insurer WebsiteThe rest
Local AgentBetter than most
Overall SatisfactionAbout average
Policy OfferingsThe rest
PricingAbout average
U.S Auto Insurance Claims Satisfaction Study (2018)
Claim ServicingAbout average
Estimation ProcessAbout average
First Notice of Loss (FNOL)About average
Overall SatisfactionAbout average
Rental ExperienceAbout average
Repair ProcessThe rest
SettlementAbout average
J.D. Power Ratings by Region (out of 1000)
RegionRatingsState Average
Florida849Among the best
New England803The rest
New York834Better than most
North Central811The rest
Southeast796The rest
Texas823About average
MetLife Ratings
BrandRatingsUser reviews
Mobile App (iOS)
Mobile App (Android)
J.D. Power Ratings by Region (out of 1000)
Company NameRatings
A.M. BestA+
Standard & Poor'sAA-


The largest discounts from MetLife are: Passive Restraint Discount, Good Student Discount, Good Driver Discount

Loading Chart
Discount TypeDiscount %
Passive Restraint DiscountVaries
Good Student DiscountVaries
Good Driver DiscountVaries
Anti-Theft Device DiscountVaries
Student Away at School DiscountVaries
Organization DiscountVaries
Multiple Policy DiscountVaries
Defensive Driver DiscountVaries
Anti-lock Brake DiscountVaries
Deductible discountVaries
Loyalty DiscountVaries
Multiple Vehicle DiscountVaries
Claims Free Renewal DiscountVaries
Accident ForgivenessVaries
Driving Habits DiscountVaries
E-billing DiscountVaries
Prepay DiscountVaries
Roadside Assistance DiscountVaries
Seat Belt Use DiscountVaries
Early Quote DiscountVaries
Home Owner DiscountVaries
Accident Free DiscountVaries
Youth Driving DiscountVaries
Driving training discountVaries
Starting your auto quote online discountVaries
Signing documents when you buy online discountVaries
Paid in full discountVaries
Advance shopper discountVaries
Affinity group discountVaries
Paperless documents discountVaries
Preferred payment discountVaries
Professional organization discountVaries
Alumni DiscountVaries

Payment methods

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    Automatic Online Payment
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    Bank Payment/Direct Deposit
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    Credit Card Payment
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    Debit Card Payments
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    Electronic Check
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    Mail Payment
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    Mobile App Payments
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    Multi-Payment Installment Plans
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    Online Payment
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    Phone Payment
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    Payroll Deduction
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    Pay Through Your Agent

Features and Services

MetLife provides claim handling service and roadside assistance 24 hours, 7 days a week. Through MetLife's online portal MyDirect, policyholders can to manage their account, make payments, policy changes, and file claims. Additionally, MetLife offers a network of trusted repair shops through its CARE program.

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    24/7 service
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    Mobile app
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    Roadside assistance
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    Flexible / convenient payments
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    Online account management
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    Policy bundling discounts

Car Insurance Coverage

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Optional Coverage

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    Rental Reimbursement
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    Roadside Assistance
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    Glass Coverage
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    Gap Insurance
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    Legal Defense Costs Coverage
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    New Car Replacement Coverage
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    Original Equipment Manufacturer Coverage

MetLife provides Uber and Lyft driver insurance in the following states:

MetLife Insurance Products

Learn more about MetLife Life Insurance

Home Insurance
Car Insurance
Boat Insurance
RV Insurance
Condo Insurance
Renters Insurance
Dwelling Fire Insurance
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Cancer Insurance
Dental Insurance
Disability Insurance
Life Insurance
Vision Insurance
Small Business Insurance
Umbrella Insurance

FAQs - MetLife Car Insurance

How does Insurify work?

Insurify lets you freely compare accurate car insurance quotes and discounts from top national and regional insurance companies in a matter of minutes. You can choose between coverage levels and adjust deductibles to ensure you're not just getting the cheapest policy, but the most appropriate one, too. Users save an average of $489 a year when they buy a new insurance policy through Insurify.

How does Insurify find me the cheapest car insurance quotes?

Think of Insurify as your personalized, online insurance agent. Insurify's platform uses the latest in AI to match you with real, accurate, and bindable car insurance quotes based on your driver history and budget. Insurify is not an insurance company and will not share the information you share on the site with any third party.

How is Insurify different from other insurance quote comparison sites?

Insurify is the top-rated and most-rated insurance comparison website in America. Unlike comparison sites that just take your information and sell it to the highest bidder, Insurify is built on trust and empowerment. No matter your license record, budget, or regional background, Insurify is committed to securing the cheapest and best deals that work for you.

Compare MetLife to GEICO

MetLife vs GEICO

Company History

Headquartered in New York, New York, MetLife Insurance Company was founded in 1868. 

MetLife holds a J.D. Power and Associates rating of 3 out of 5 for overall customer satisfaction. 

MetLife specializes in auto, life, disability, and home insurance, along with business and institutional services. Auto policyholders can qualify for numerous insurance discounts, including good driver discounts and good student discounts. 

A.M. Best gives MetLife a financial strength rating of "A+," or "superior" ability to pay out claims. 

Contact Information

Headquarters address: 200 Park Avenue, New York, NY 10166

Headquarters phone number: (212) 578-2211

MetLife Reviews

5 Stars
25 %
4 Stars
13 %
3 Stars
13 %
2 Stars
8 %
1 Star
41 %

Most Positive Review

I cannot say enough about how happy I am with your service. My agent was superb and got me a one year policy at a fixed low price so I no longer have to watch for payment increases that always happened with the other companies I have used in the past. I know I have a true advocate who's efforts are on MY behalf! I am a customer for life and always recommend you to friends and aquanitences.

Most Critical Review

MetLife provides a great value if you measure a company only by their premiums. Unfortunately, after setting up a home, auto, and umbrella policy with them, they failed to START my home and auto policy. My umbrella policy, however, went through. A month after I started my policies, I received a notice saying that my umbrella policy was being cancelled since I didn't have home or auto through them. Fortunately I had not yet cancelled my existing insurance since I was waiting for ID cards from MetLife which never arrived, otherwise I would have ended up being uninsured during this time. I called MetLife to discuss the situation. My call was answered quickly by a friendly representative. She could see that these policies existed, but she couldn't determine anything beyond that. She offered to transfer me to sales where I could then set up another policy. I refused her offer as 1) I went through an excellent agent at Answer and I wanted him to get credit for the policy, and 2) I felt that any additional time spent with MetLife was a waste. If they can't figure out how to start a policy, I have absolutely zero faith in them to be able to pay me in the event of a claim. Unfortunately, my employer uses MetLife for dental insurance. They have a tendency to deny claims, and I've encountered that first hand. I complained about this to my dentist once, and I learned that this is par for the course. At the end of the day, I believe I dodged a bullet. If a company can't determine whether or not you have a policy with them when , why should I expect them to be able to pay out if the need arises? Stay away from the train wreck that is MetLife.

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I have had this insurance for maybe 6 mos and i will be cancelling at the end of the month and go with the Hartford. Customer service, u call and u hear a child screaming. I could not understand the lady i spoke with My billing is so messed up, i am constantly locked out of my account, and when i do, u get this warning that their system was hacked, my automatic payments for some reason would not go thru, i get a letter stating they have cancelled my insurance and notifying the lender. I finally after 4 calls got online, edited my billing info, and ALAS!!! it happened again. I call again, get a temp password to get onto my account and then it wont let me change my password and obce again i am locked out I give up.
Charging me nearly 280$ per month for a 2011 chevy Malibu, AND I'm 50yrs old!! Will be switching very soon
MetLife canceled my policy after I paid what was requested online before the cancellation date.
Customer service is terrible. I had a no fault claim. They refused to pay for my car rental although I have rental car coverage. They were slow to respond, It was a nightmare! It was the worst experience with an auto insurance company. Guess you get what you pay for.
I've had no interaction with Met Life because I've had no accidents or traffic tickets. I've been surprised occasionally when Met Life has increased my premium by 50 cents or so per month without giving me advance notice. I subtract my automatically withdrawn monthly payment in my checkbook and have to make adjustments when my statement comes in.
Showing 1 - 10 out of 293 reviews

MetLife Car Insurance Information

Insurify Composite Score72
Number of discounts33
Number of reviews293
User Rating2.7
A.M. BestA+
Standard & Poor'sAA-