USAA Car Insurance Reviews: Costs and Ratings (2024)

USAA offers competitive auto insurance rates to military members, veterans, and their families. But if you aren’t affiliated with the military, you won’t be eligible for coverage.

Anna Baluch
Written byAnna Baluch
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Anna BaluchInsurance Writer
  • 4+ years writing insurance and personal finance content

  • MBA from Roosevelt University

Anna leverages her personal finance and insurance knowledge to create educational content that helps people make smart financial decisions.

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Ashley Cox
Edited byAshley Cox
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Ashley CoxSenior Managing Editor
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Ashley is a seasoned personal finance editor who’s produced a variety of digital content, including insurance, credit cards, mortgages, and consumer lending products.

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Konstantin Halachev
Data reviewed byKonstantin Halachev
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Konstantin HalachevVice President of Engineering
  • 7+ years experience in data analysis

  • Ph.D. in Computational Biology

Konstantin has led data teams across multiple industries, including insurance, travel, and biology. He’s led Insurify’s engineering team for more than three years.

Updated May 23, 2024

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If you perform an online search for car insurance, you’ll find a variety of providers. One of these is USAA, which serves the military community. Here’s what you need to know about USAA and its auto insurance offerings.

Quick Facts
  • USAA offers auto insurance and other products to military members, veterans, and their families.

  • Its rates are affordable, especially for good drivers and those who are eligible for its discounts.

  • USAA’s SafePilot program rewards policyholders for good driving habits and can save them up to 30% on their premiums.

What is USAA car insurance?

The United Services Automobile Association (USAA) made its debut in 1922 when 25 Army officers in San Antonio decided to insure each other’s vehicles. Today, the company provides a variety of financial products to current military members, former members, and their families. These include car insurance, homeowners insurance, life insurance, checking accounts, savings accounts, IRAs, annuities, and more.

Compare personalized, real-time quotes
IQ Score
The Insurify Quality (IQ) Score uses more than 15 criteria to objectively rate insurance companies on a one-to-five scale. The Insurify editorial team researches insurer data to determine the final scores.
4.7
JD Power
J.D. Power data measures overall customer satisfaction and claims satisfaction based on a 1,000-point scale.
880
Liability Only
Liability-only insurance, sometimes called minimum-coverage insurance, pays for bodily injury and property damage to others in an accident the policyholder causes. It does not pay for the insured’s own damages.
$45/mo
Full Coverage
Full-coverage car insurance generally includes liability, collision, and comprehensive coverage, and may include other optional coverages such as uninsured motorist coverage. Collision covers a policyholder’s repair or replacement costs in case of an accident. Comprehensive covers damages caused by non-accident events. The average quote displayed here reflects policies with the following coverage limits: $50,000 bodily injury liability per person; $100,000 bodily injury liability per accident; $50,00 property damage liability per accident; $1,000 collision deductible; and a $1,000 comprehensive deductible.
$99/mo

In business for more than 100 years, USAA exclusively serves members of the military and their immediate families. The company offers multiple types of insurance products, as well as banking, investing, and retirement services. Auto insurance customers have access to a number of discounts, including for bundling, insuring multiple vehicles, living on a military base, and more. A.M. Best gives USAA an A++ rating for financial strength, and the company had the highest or second-highest rating of all insurers in every region in J.D. Power’s Overall Customer Satisfaction Index. Customer reviews are mixed for service and claims processing.

Pros
  • Low premiums

  • SafePilot program rewards good driving with up to 30% discount

Cons
  • Only available to active-duty military, veterans, military spouses, or children of service members or veterans

  • No 24/7 customer phone support

Read our USAA review
Billy - May 22, 2024
Verified

USAA

The price became too expensive.

Stephanie - May 22, 2024
Verified

Customer Service Review

The customer service is always professional and helpful. I am thankful for the great people they employ.

Richard - May 21, 2024
Verified

No

Good company.

How does USAA auto insurance work?

USAA sells car insurance as well as other types of insurance, banking, investment, and retirement products to its members, who are affiliated with the military. Compared to other auto insurance providers, the company offers affordable coverage, making it a popular option for those who are eligible.

In addition to cheap premiums for liability coverage, collision coverage, comprehensive coverage, and uninsured motorist coverage, USAA provides add-on insurance, such as accident forgiveness and rental reimbursement. It also has a SafePilot program, which allows drivers to track their driving and earn discounts for demonstrating responsible behavior behind the wheel.

You must join USAA to take advantage of its auto insurance policies and other offerings. Membership is limited to current and former military members, spouses, and children.

Here's a breakdown of USAA membership eligibility:

  • Active duty, guard, and reserve U.S. Armed Forces members

  • U.S. Armed Forces veterans

  • People retired or separated from the military with an Honorable Discharge

  • Pre-commissioned officers, including officer candidates and contracted cadets and midshipmen attending a U.S. Service Academy, military prep school, or ROTC program

If your spouse is in the U.S. Armed Forces and is not yet a USAA member, you can create their profile and sign up for membership.

You don't necessarily have to be related to someone in the U.S. Armed Forces, just related to a USAA member. The following USAA member relatives are also eligible:

  • Current spouses

  • Widowed spouses

  • Ex spouses who haven't re-married

  • Children and step-children, but their parent must establish USAA membership while living

USAA members' siblings and parents aren't eligible to sign up.

USAA car insurance coverage

USAA offers four major types of auto insurance products:

  • illustration card https://a.storyblok.com/f/162273/x/169fdfde11/liability-coverage.svg

    Liability

    Liability coverage helps protect your assets if you’re found legally liable for the injury or death of another person after a car accident. It can also help pay to repair or replace their damaged property. It’s the most affordable type of coverage and will cover you up to your policy limits.

  • illustration card https://a.storyblok.com/f/162273/x/665da91bf7/comprehensive-coverage.svg

    Comprehensive

    Comprehensive coverage is designed to repair or replace your vehicle if it sustains damage from an unexpected event like theft, fire, or hail. It’s a good option if you have a newer or high-value car and would like some extra protection for incidents that are outside of your control.

  • illustration card https://a.storyblok.com/f/162273/x/9ffcc07fc9/damage-from-aircraft.svg

    Collision

    Collision coverage pays for the cost to repair or replace your vehicle if it’s damaged in an accident with another vehicle or object. It will ensure you’re covered, regardless of who’s at fault.

  • illustration card https://a.storyblok.com/f/162273/x/5285c4cd74/uninsured-or-underinsured-motorist-coverage.svg

    Uninsured and underinsured motorist

    These coverages can come in handy if you get in an accident with a driver who doesn’t have enough car insurance or lacks insurance altogether. Without it, you may be on the hook for the cost of your damage and injuries.

Learn More: Compare Car Insurance by Coverage

How to get a USAA car insurance quote

It’s simple to get a USAA auto insurance quote. All you have to do is visit the USAA website and click “Get an auto quote.” Once you do, you’ll be directed to a page that will ask you for basic information like your name, date of birth, ZIP code, military affiliation, and vehicle type. You can also use an online quote-comparison tool to quickly compare USAA with other car insurance companies in one place.

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USAA car insurance cost by state

Car insurance requirements and prices vary, depending on the state in which you’re insured. The table below shows the average monthly rate of a USAA full-coverage policy in 14 different states based on Insurify data. As you can see, you’ll pay more for car insurance in a state like New York than in Ohio or Virginia.

StateAverage Monthly Quote
Massachusetts$35
Indiana$55
Ohio$71
Tennessee$90
Washington$102
Virginia$105
Arizona$117
Illinois$131
Michigan$134
Texas$149
Georgia$162
Pennsylvania$171
California$228
New York$345
Table data sourced from real-time quotes from USAA. Actual quotes may vary based on the policy buyer's unique driver profile.

USAA auto insurance rates by driving history

Car insurance rates change depending on your history as a driver. In this table, you’ll find that a driver with a clean record pays a lower premium for a full-coverage policy than someone with a serious violation, like a speeding ticket, at-fault accident, or DUI.

Quote Price by Driving Record

Disclaimer: Table data sourced from real-time quotes from Insurify's 50-plus partner insurance providers. Actual quotes may vary based on the policy buyer's unique driver profile.

USAA car insurance cost by age

Car insurance rates differ based on a driver’s age. In the table below, you’ll notice that a teen driver with less experience will pay more for a USAA auto policy than an older driver with more experience behind the wheel.

Quote Price by Age Group

Disclaimer: Table data sourced from real-time quotes from Insurify's 50-plus partner insurance providers. Actual quotes may vary based on the policy buyer's unique driver profile.

USAA car insurance discounts

Fortunately, USAA offers several discounts that can reduce the cost of a car insurance policy, including:

  • Bundle discount: The bundle discount is ideal if you plan to purchase auto insurance and a different policy, like home insurance, through USAA. You can save up to 10% by doing so.

  • Military on-base discount: USAA will reward you with a discount of up to 15% on comprehensive coverage for parking your car on a military base.

  • Annual mileage and storage discounts: If you only drive on occasion and store your vehicle, you may qualify for an annual mileage and storage discount of up to 60%.

  • Automatic payments discount: As long as you sign up to have your premiums automatically deducted from your bank account, you can score a 3% discount.

  • MyUSAA Legacy Discount: Do your parents have USAA car insurance? If so, USAA will reward you with up to 10% off your own policy.

  • Good student discount: If you’re a teen driver with good grades, you may be eligible for a good student discount.

  • Multi-vehicle discount: USAA will offer you a multi-vehicle discount if you insure more than one vehicle with the company.

USAA insurance bundling options

Chances are you could use more than one type of insurance policy. If you pair USAA car insurance with another type of insurance, such as home insurance or renters insurance, you’ll be eligible for a bundle.

This can lead to up to 10% off your premiums. USAA says on its website that its members have saved $814 million when they bundled their insurance products. If you’re interested in a USAA bundle, you can get a free quote online.

USAA insurance reviews and ratings

Before you move forward with a USAA car insurance policy, it’s well worth your time to read various reviews and ratings from reputable sources. This way, you can get an idea of what current and former policyholders like and dislike. Below are several examples of USAA insurance reviews and ratings.

USAA customer reviews

Read reviews from verified USAA customers.

Billy - May 22, 2024
Verified

USAA

The price became too expensive.
Stephanie - May 22, 2024
Verified

Customer Service Review

The customer service is always professional and helpful. I am thankful for the great people they employ.
Richard - May 21, 2024
Verified

No

Good company.
Jennifer - May 21, 2024
Verified

Auto Insurance

I discontinued my auto insurance because they increased my premium.

USAA ratings

Here’s how USAA stacks up on various rating sites as of February 2023.

  • Trustpilot: 1.3 out of 5 stars with 1,792 reviews

  • Better Business Bureau: No BBB accreditation, 1.15 out of 5 stars with 997 reviews

  • Google Play Store: 4.1 out of 5 stars with more than 195,000 reviews

  • Apple App Store: 4.8 out of 5 stars with more than 1.6 million reviews

USAA vs. other insurance providers

The car insurance market is highly saturated. With so many auto insurance providers, it’s wise to see how USAA stacks up to the competition.

USAA vs. Allstate

Just like USAA, Allstate is available in all 50 states and Washington, D.C. However, it doesn’t limit its car insurance products to the military community. You can get an Allstate auto policy even if you’re not affiliated with the military. Allstate also offers a number of support options and discounts for safe driving. But its auto insurance premiums are typically higher than USAA’s.

USAA vs. GEICO

GEICO is known for its friendly gecko. Unlike USAA, which only serves the military community, GEICO serves all types of drivers. It also offers a variety of discounts and lower premiums on auto policies. GEICO’s DriveEasy telematics app provides rewards for safe driving and is similar to USAA’s SafePilot program. But it’s not available in all 50 states.

USAA vs. State Farm

Compared to USAA, State Farm is a larger car insurance company. It offers two telematics programs called Drive Safe and Steer Clear, which are a lot like USAA’s SafePilot program. Drivers may save up to 30% on their premiums and don’t have to be part of the military to take advantage of these programs.

More about USAA insurance

Over the years, USAA has earned several awards. It won awards for “Claims Champion” and “Policyholder Experience Knockout” after it successfully launched its SafePilot program. These awards were given by Insurity, a leading provider of cloud-based software for insurance providers, brokers, and managing general agents.

What is USAA SafePilot?

USAA SafePilot is a usage-based telematics program. If you sign up, the company will use a tracking system to keep tabs on your driving behaviors. Once you prove safe habits on the road, you may be rewarded with a discount. While anyone who participates will receive an initial discount of up to 10%, top performers can land up to 30% off their car insurance rates.

USAA pros and cons

Before signing up for a USAA car insurance policy, here are some pros and cons to consider.

Pros
  • Low premiums: USAA offers affordable rates for all types of drivers, including those with traffic violations like speeding tickets, at-fault accidents, and DUIs.

  • Rewards safe driving: With the SafePilot program, good drivers can lower their auto insurance costs by up to 30%.

  • Variety of discounts: A number of discounts are available for bundling, being a good student, enrolling in automatic payments, and more.

  • Convenient mobile app: The company’s highly rated mobile app is a great option if you’d like to manage your USAA auto policy on the go.

Cons
  • Not everyone qualifies: USAA car insurance is only available to active military members, veterans, and their families.

  • No gap insurance: Gap insurance, which can come in handy if your car is stolen or considered a total loss, is not available.

  • Limited customer service: Unlike some other car insurance providers, USAA doesn’t offer 24/7 live customer support over the phone.

How to reduce your car insurance costs

You can lower your auto insurance premiums in a number of ways. Try them all to see how much you could save.

  1. Seek discounts. USAA, along with most other car insurance providers, offers a number of discounts. Make sure you take advantage of the ones that apply to you. Most companies list their discounts online.

  2. Bundle. If you bundle your auto policy with another policy, like home insurance or renters insurance, you can land a great discount. USAA will reward you with up to 10% off.

  3. Improve your credit. In many states, car insurance companies look at credit-based insurance scores when they determine premiums. With a good credit score, you may be able to lock in a lower rate.

  4. Comparison shop. Not all auto policies are created equal. That’s why it makes sense to shop around and compare all your options. An online quote-comparison tool can help you do just that.

USAA insurance FAQs

Here are answers to several of the most frequently asked questions about USAA car insurance.

  • Is USAA legitimate?

    Yes, USAA is a legitimate company. It’s served the military community with a variety of products since its inception in 1922.

  • Is USAA car insurance right for you?

    USAA earned an Insurify Composite Score (ICS) of 96 out of 100. This means it’s worth considering if you’re affiliated with the military and looking for a reliable car insurance provider.

  • What is the average cost of USAA car insurance?

    For a USAA liability policy, you can expect to pay anywhere from $22 to $412 per month. Full-coverage policies range from $35 to $345. Your rate will depend on where you live, your driving history, your credit, and a number of other factors.

  • Is USAA good with claims?

    A.M. Best rated USAA an A++, or Superior. This means it excels in the claims department and is deemed a reputable auto insurance provider.

  • Can you get USAA insurance if you aren’t in the military?

    Unfortunately, USAA restricts its membership and insurance offerings to military members and their families. You’ll have to look for a different car insurance provider if you’re not affiliated with the military.

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Anna Baluch
Anna BaluchInsurance Writer

Anna Baluch is a Cleveland-based personal finance and insurance expert. With an MBA from Roosevelt University, she enjoys writing educational content that helps people make smart financial decisions. Her work can be seen across the internet on many publications, including Freedom Debt Relief, Credit Karma, RateGenius, and the Balance. Connect with Anna on LinkedIn.

Ashley Cox
Edited byAshley CoxSenior Managing Editor
Headshot of Managing Editor Ashley Cox
Ashley CoxSenior Managing Editor
  • 7+ years in content creation and management

  • 5+ years in insurance and personal finance content

Ashley is a seasoned personal finance editor who’s produced a variety of digital content, including insurance, credit cards, mortgages, and consumer lending products.

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Konstantin Halachev
Data reviewed byKonstantin HalachevVice President of Engineering
Headshot of Konstantin Halachev, VP of Engineering at Insurify
Konstantin HalachevVice President of Engineering
  • 7+ years experience in data analysis

  • Ph.D. in Computational Biology

Konstantin has led data teams across multiple industries, including insurance, travel, and biology. He’s led Insurify’s engineering team for more than three years.

Compare Car Insurance Quotes Instantly

Secure. Free. Easy-to-use.
Based on 3,806+ reviews
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