We’re Here to Help With Your Policy

When you buy a policy through Insurify, we may ask for your credit card info to make your first premium payment and collect any down payment. After that, you’ll pay your premiums directly to your new insurance company. We’ll share your payment information with your new insurer. 

Insurify Car policyholders can make installment payments through their online portal after signing in.

If you need to update payment details going forward, you can contact your insurer or Insurify’s digital agency (if you bought your policy through our agency).

You’ll need to make an initial payment the day you buy an auto insurance policy. Usually, this is a down payment that equals about 20% of your total car insurance premium.

Going forward, your due date will depend on when you bought your policy, your payment schedule (quarterly or monthly installments), and your insurance company. You can find your payment due date in your insurer’s customer portal. If you buy an Insurify Car policy, you can pay as little as one week at a time. 

If you’re trying to decide when your home insurance payments will be due, you should know that your mortgage company may require you to pay your homeowners insurance premium, mortgage, and property tax payments through an escrow account. If you’re not paying out of an escrow account, insurers typically offer monthly, quarterly, semiannual, and yearly payment plans.

Some insurance companies offer a grace period for missed payments. You may still have time to secure your policy if you miss your due date by a few days. To avoid coverage lapses, it’s a good idea to set up automatic payments.

Insurify doesn’t store your credit card info but may ask for your payment information to help you complete a policy purchase. We then share the information you provide with the insurance company you choose, which then stores it for future premium payments.

If you want to change your payment method for future installments, you should contact your insurance company directly. If you’re an Insurify Car customer, our payment processor, One Inc., will securely store your payment information.

Once your policy is finalized, any changes to your payment method should be made directly with your insurance company. Insurify doesn’t store your credit card information and isn’t part of future transactions between you and your insurer after you complete your policy purchase.

You can typically download your digital ID card through your insurance company’s website or app. Some insurers may send you a paper ID card along with your declaration page and policy documents. You can usually request duplicates from your insurance company if you misplace your proof of insurance.

New Mexico is the only state that doesn’t accept digital ID cards as valid proof of insurance. In Massachusetts, your vehicle registration will include your car insurance information.

Some life events, like your teenager getting a driver’s license or replacing an old roof, require updating your insurance policy. Many insurance companies allow you to make these changes online through your customer portal. Our insurance agents can help if you’re unsure about a change or need different coverage to match your new circumstances. 

Common reasons to update your policy include:

• Increasing or decreasing your deductible

• Changing your policy limits

• Adding or removing a driver or vehicle

• Moving to a new address

• Home renovations or additions

Insurify is an insurance agent, not an insurance company. As such, we don’t process claims. If you need to file a claim, you can do so through your insurer, typically online or by phone. Insurify Car customers can log in to their accounts for routing to the appropriate underwriting carrier’s site for claims filing.

To speed up the process, photograph all damage beforehand and keep receipts for any temporary repairs. You should also file a police report for car accidents, burglaries, or vandalism.

Once you’ve filed your claim, fill out the forms your insurer requests, and submit documentation to finalize your report. An insurance adjuster will investigate the extent of the damage, request additional documentation if needed, and determine your compensation for repairs or injuries.

Here, you can learn more about reporting a car insurance claim or a home insurance claim.