4.8out of 3,000+ reviews

Merchants - Car Insurance

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Last Updated February 1, 2022

Ratings

Insurify

Composite Score
Not Rated
What is this?
Merchants Ratings
BrandRatingsUser reviews
Insurify
1.5
2

Discounts

The largest discounts from Merchants are: Good Student, Paid in full, Multiple Policy

Carrier Discounts
Discount %
Discount Group
Discount TypeDiscount %
Good StudentVaries
Paid in fullVaries
Multiple PolicyVaries

Payment methods

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    Credit Card Payment
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    Electronic Check
    Info
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    Mobile App Payments
    Info
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    Online Payment
    Info

Features and Services

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    24/7 service
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    Mobile app
  • benefit/roadside-assistance.svg
    Roadside assistance
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    Flexible / convenient payments
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    Online account management

Car Insurance Coverage

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Optional Coverage

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    Roadside Assistance
    Info
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    First Aid Reimbursement
    Info
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    Emergency Assistance Coverage
    Info
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    Original Equipment Manufacturer Coverage
    Info
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    Vanishing Deductible
    Info
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    Emergency Lockout Coverage
    Info
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    Airbag Replacement Coverage
    Info

Merchants Insurance by State

Car Insurance

SR‌-22 Insurance by State

Merchants Insurance Products

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Car Insurance

FAQs - Merchants Car Insurance

How does Insurify work?

Insurify lets you freely compare accurate car insurance quotes and discounts from top national and regional insurance companies in a matter of minutes. You can choose between coverage levels and adjust deductibles to ensure you're not just getting the cheapest policy, but the most appropriate one, too. Users save an average of $489 a year when they buy a new insurance policy through Insurify.

How does Insurify find me the cheapest car insurance quotes?

Think of Insurify as your personalized, online insurance agent. Insurify's platform uses the latest in AI to match you with real, accurate, and bindable car insurance quotes based on your driver history and budget. Insurify is not an insurance company and will not share the information you share on the site with any third party.

How is Insurify different from other insurance quote comparison sites?

Insurify is the top-rated and most-rated insurance comparison website in America. Unlike comparison sites that just take your information and sell it to the highest bidder, Insurify is built on trust and empowerment. No matter your license record, budget, or regional background, Insurify is committed to securing the cheapest and best deals that work for you.

Company History

Since its founding in 1918, Merchants Insurance Group has provided coverage to personal and commercial policyholders.

Today, Merchants Insurance Group consists of Merchants Mutual Insurance Company, Merchants Preferred Insurance Company, and Merchants National Insurance Company. 

Merchants Mutual Insurance Company is Merchants' P&C insurance subsidiary. It partners directly with a network of over 1,000 independent insurance agents. 

Merchants provides both personal and commercial property and casualty insurance across the Northeast and North Central United States, including New York, Massachusetts, Michigan, New Hampshire, New Jersey, Ohio, Pennsylvania, Rhode Island, and Vermont. 

Products offered include personal lines of auto insurance and homeowners insurance as well as commercial insurance for business owners. 

Contact Information

Headquarters address: 250 Main Street, Buffalo, NY 14202

Phone number: 1 (800) 462-1077

Website: www.merchantsgroup.com

Merchants Reviews

1.5
2 Stars
50 %
1 Star
50 %

Most Helpful Review

By Christopher G.
I had to make a payment over the phone as my payment was late and my policy was in jeopardy of cancelling on me within 15 days. I called and made this transaction with Courtney. after my transaction was made. (paid in full) I was given a confirmation number. In addition, I asked for a receipt either by email or regular mail. Courtney told me Merchants doesn't do that! So i again requested a simple receipt because I think when you give some entity over 1400 dollars you should get a receipt. RIGHT??? nope. I got threatened that she would cancel the payment and I can get a receipt from my agent... no fair and not a good way to do business. can i please have a receipt???

Latest Review

By Brittany G.
They claim to want fast and simple claims but when their drunk drivers hit you they blow you off and do everything in their power not to pay for the damages ! I've never been in my life met such awful people who just want to give you the run around ! No I'm being forced to pay a lawyer to go after their insurer or them to pay for the damages to my car !

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Read reviews that mention

Brittany G.
They claim to want fast and simple claims but when their drunk drivers hit you they blow you off and do everything in their power not to pay for the damages ! I've never been in my life met such awful people who just want to give you the run around ! No I'm being forced to pay a lawyer to go after their insurer or them to pay for the damages to my car !
Christopher G.
I had to make a payment over the phone as my payment was late and my policy was in jeopardy of cancelling on me within 15 days. I called and made this transaction with Courtney. after my transaction was made. (paid in full) I was given a confirmation number. In addition, I asked for a receipt either by email or regular mail. Courtney told me Merchants doesn't do that! So i again requested a simple receipt because I think when you give some entity over 1400 dollars you should get a receipt. RIGHT??? nope. I got threatened that she would cancel the payment and I can get a receipt from my agent... no fair and not a good way to do business. can i please have a receipt???

Merchants Car Insurance Information

Insurify Composite Score0
Number of discounts3
Number of reviews2
User Rating1.5

Methodology

The car insurance quotes displayed are based on an analysis of Insurify’s database of over 40 million quotes from 500 ZIP codes nationwide. To obtain representative rates, Insurify’s data science team performs frequent comprehensive analyses of the factors car insurance providers weigh to calculate rates including driver demographics, driving record, credit score, desired coverage level, and more.

Insurify’s analysis also incorporates the Insurify Composite Score (ICS) assigned to each insurance provider. The ICS is a proprietary rating that weighs multiple factors reflecting the quality, reliability, and health of an insurance company. Ratings used to calculate the ICS include Financial Strength Ratings from A.M. Best, Standard & Poor’s, Moody’s, and Fitch; J.D. Power ratings; Consumer Reports customer satisfaction surveys and customer complaints; mobile app reviews; and user-generated company reviews. 

With the above insights and ranking methods, Insurify is able to offer car insurance shoppers insight into how various insurance providers compare to one another in terms of both cost and quality. Note, actual quotes will vary based on unique attributes including the policyholder’s driver history and their garaging address.