State Auto vs Travelers Car Insurance

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2,700 Reviews

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Last Updated: January 2022

Ratings

Insurify Composite Score

State Auto
76
What is this?

Insurify Composite Score

Travelers
80
What is this?

Insurify Composite Score

State Auto VS Travelers
76
80
What is this?
User Ratings
OptionsState Auto Travelers
Rating/Reviews
44 reviews
395 reviews
U.S Auto Insurance Shopping Study (2018)
OptionsState Auto Travelers
Call Center Representative--About average
Insurer Website--About average
Local Agent--About average
Overall Satisfaction--About average
Policy Offerings--About average
Pricing--The rest
U.S Auto Insurance Claims Satisfaction Study (2018)
OptionsState Auto Travelers
Claim Servicing--About average
Estimation Process--About average
First Notice of Loss (FNOL)--About average
Overall Satisfaction--About average
Rental Experience--About average
Repair Process--The rest
Settlement--About average
J.D. Power Ratings by Region (out of 1000)
RegionState Auto Travelers
Central--814 pt
The rest
Florida--810 pt
The rest
Mid-Atlantic--820 pt
The rest
New England--804 pt
The rest
New York--821 pt
About average
North Central--805 pt
The rest
Southeast--822 pt
About average
Southwest--809 pt
The rest
Mobile App Ratings
RegionState Auto Travelers
Android
1 Reviews
146 Reviews
iOS--
49 Reviews
Financial Ratings
OptionsState Auto Travelers
A.M. BestA-A++
Fitch--AA
Moody's--Aa2
Standard & Poor's--AA

Auto Insurance Quotes

For Married Drivers

CityState Auto Travelers
Austin$86--
Chicago--$78
Philadelphia$90$99
Phoenix--$81

For Single Drivers

CityState Auto Travelers
Austin$98--
Chicago--$78
Philadelphia$89$125
Phoenix--$86

For Male Drivers

CityState Auto Travelers
Austin$90--
Chicago--$76
Philadelphia$83$117
Phoenix--$85

For Female Drivers

CityState Auto Travelers
Austin$93--
Chicago--$79
Philadelphia$96$108
Phoenix--$82

For Drivers with Speeding Ticket

CityState Auto Travelers
Austin$128--
Chicago--$100
Philadelphia$102$179
Phoenix--$114

For Drivers with No Speeding Ticket

CityState Auto Travelers
Austin$84--
Chicago--$73
Philadelphia$88$103
Phoenix--$77

For Drivers Age Between 18-40

CityState Auto Travelers
Austin$101--
Chicago--$78
Philadelphia$90$122
Phoenix--$89

For Drivers Age Between 40-65

CityState Auto Travelers
Austin$80--
Chicago--$72
Philadelphia$83$90
Phoenix--$74

For Drivers Age of 65+

CityState Auto Travelers
Austin$102--
Chicago--$98
Philadelphia$114$156
Phoenix--$98

For Drivers with Average Credit

CityState Auto Travelers
Austin$104--
Chicago--$85
Philadelphia$102$123
Phoenix--$91

For Drivers with Fair Credit

CityState Auto Travelers
Austin$104--
Chicago--$89
Philadelphia$106$120
Phoenix--$95

For Drivers with Good Credit

CityState Auto Travelers
Austin$80--
Chicago--$71
Philadelphia$83$91
Phoenix--$74

For Drivers with Excellent Credit

CityState Auto Travelers
Austin$79--
Chicago--$66
Philadelphia$68$114
Phoenix--$73

Quotes & Discounts

Discount typeState Auto Travelers
Accident FreeVaries--
Anti-Theft DeviceVaries--
Driving HabitsVaries--
Driving trainingVariesUp to 8%
Early QuoteVariesUp to 10%
Good DriverVaries--
Good StudentVariesUp to 8%
Multiple PolicyVariesUp to 13%
Multiple VehicleVariesUp to 8%
Paid in fullVariesUp to 7.5%
Continuous Coverage--Up to 15%
Defensive Driver--Up to 8%
Good Payer--Up to 15%
Home Owner--Up to 5%
Hybrid/Electric Vehicle--Up to 10%
Low Mileage--Varies
New Car--Up to 10%
No lapse in coverage--Varies
Preferred payment--Up to 3%
Safe Driver--Up to 23%
Student Away at School--Up to 7%

Payment Methods

Discount typeState Auto Travelers
Automatic Online Payment
yesyes
Bank Payment/Direct Deposit --yes
Credit Card Payment --yes
Debit Card Payments --yes
Electronic Check
--yes
Mail Payment
yesyes
Mobile App Payments
--yes
Online Payment
yesyes
Phone Payment
yesyes

Features and Services

Features and ServicesState Auto Travelers
24/7 serviceyesyes
Accident forgivenessyesyes
Flexible / convenient payments--yes
Mobile app--yes
Online account managementyesyes
Policy bundling discounts--yes
Roadside assistanceyesyes

Optional Coverages

Optional CoveragesState Auto Travelers
Accident Forgiveness
yesyes
Gap Insurance
--yes
Glass Coverage yes--
New Car Replacement Coverage
yesyes
Personal Auto Plus
yes--
Personal/Upgraded Item Coverage
yes--
Pet Coverage
yes--
Rental Reimbursement
--yes
Ridesharing Coverage
--yes
Roadside Assistance
yesyes
Small Claim Forgiveness
--yes
Umbrella Policy
yesyes

Insurance by State

Uber and Lyft driver insurance

  • State Auto
  • Travelers
  • Both

Compare Insurance Products

ProductState Auto Travelers
Car InsuranceCar Insuranceyesyes
Boat InsuranceBoat Insurance--yes
Commercial InsuranceCommercial Insurance--yes
Condo InsuranceCondo Insurance--yes
Cyber Liability InsuranceCyber Liability Insurance--yes
Dwelling Fire InsuranceDwelling Fire Insurance--yes
Home InsuranceHome Insuranceyesyes
Jewelry InsuranceJewelry Insurance--yes
Renters InsuranceRenters Insurance--yes
Ridesharing InsuranceRidesharing Insurance--yes
Small Business InsuranceSmall Business Insurance--yes
Umbrella InsuranceUmbrella Insurance--yes
Wedding and Event InsuranceWedding and Event Insurance--yes

User Reviews

  • State Auto Reviews
  • Travelers Reviews
2.4
5 Stars
16 %
4 Stars
11 %
3 Stars
14 %
2 Stars
14 %
1 Star
45 %

Most Positive Review

By Relson
Good

Most Critical Review

By DEBRA
Lack of good customer sevice.

All Reviews

Showing 1 - 10 out of 44 Reviews
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Read reviews that mention

Ashraf
Worst Company ever , Don't even think about dealing with them ,Service is bad communication is worse and when you cancel your policy with them is even worse it's not easy to get rid of them unless you loose money , I canceled my policy and they charged me after 2 months from cancelation claiming it's a prorated amount even they charged me a prorated amount in the first month of cancelation .
Ravonda McGauley
They won't accept this review without me giving at least one star. IF I COULD GIVE NEGATIVE STARS I WOULD. Be careful. This company expects you to pay for their renewal mistakes . I will never recommend State Auto. I've never dealt with such a ridiculous auto insurance company.
Luis Corona
I gave them 5 starts for customer service. I called them asking for help because the insurance service agency that was suppose to cancel my policy for me did not and I was about to get charged for a service that I was no longer having and this nice lady, Jessica , helped me all the way through . Thanks
Skylar Bugg
STATE AUTO IS THE WORST INSURANCE COMPANY I'VE EVER DEALT WITH. My insurance bill went from around $250 to $550 and that was during the pandemic! I shopped around and found way better rates with Geico. I was only half way thru the month so I should have been prorated most of that back, plus I had just paid $160 for renters insurance. THEY ONLY GAVE ME $88 back. I did some rough calculations and I should have gotten around $450 back. They customer service is terrible. Was on hold for 20min just for them to tell me my refund review is still "under review" I was told it would only take 5-7 business days its been 13. I would never recommend anyone to use their services.
Suzanne
This is not my first review of a ridiculous company. I believe at this point they are self sabotaging so they can file bankruptcy. I was a loyal faithful customer who always paid the bill on time. However when I bill went from $98 to $298 a month for no good reason I lost it. The excuse was “it’s because of where I live” lol wait this is the same address I had when I signed up with this company. I’m not going to go into the horrible things this company did because I did get back most of the $298. They thought oh here’s an old lady we can gouge, truly tried to hustle an older woman. It’s sad because they probably had a good company when they began. My guess is that this company will now try to milk the government. Greed is a sickness ~ I gave 2 stars because I did get money back. They should gotten 1 for trying to gouge me and left me helpless on the side of the road when I got a flat tire no one ever came. I hope the government does not give these GONIFS a penny
Jamie
The worst car insurance company i have ever had to deal with. I switched to bundle with my home insurance, and that part fine but when it came to the vehicles forget it. They can’t ever give information on your policy you must call another place for agent witch I always had to hold for 30min or more, also they both gave misinformation on a rental coverage that cost us $275. When i went cancel the insurance they said we would receive money back and ended up paying more. WOULD NOT RECOMMEND!!!!
Brandon Quist
By Michigan State law they should of paid out the Mini Tort. I was in an accident and one of their driver's hit me and I wasn't even moving. Totaled my car. But they made up excuses not to pay out, wouldn't return my phone calls and were shitty on the phone. Horrible customer service and horrible people. Insurance buyers beware.
Jennifer
Horrible rates, and customer service. Dropped them after my rate went up $22 during the pandemic. They are offering a discount NEXT YEAR, or in 2021, not now during Covid, or when so many of us are out of work and having financial hardships.
Audrey
I wish I could give a zero star review. They were very unhelpful during pandemic and wouldn’t put my account on hold due to them having problems getting my account number right in my card. They were to blame and then punished me during COVID19. Will be switching my insurance and never coming back to them
Matthew
Absolutely horrible insurance company, was hit by one of their clients on 4-12-20, was told once all information was provided that my car would be fixed only to have to fight with them for over a month, just to be told sorry we dont have enough information from our client to fix your car. So that's fine everyday i will post a review about this piece of shit comany until my car is fix.
Showing 1 - 10 out of 44 reviews

Methodology

The car insurance quotes displayed are based on an analysis of Insurify’s database of over 40 million quotes from 500 ZIP codes nationwide. To obtain representative rates, Insurify’s data science team performs frequent comprehensive analyses of the factors car insurance providers weigh to calculate rates including driver demographics, driving record, credit score, desired coverage level, and more.

Insurify’s analysis also incorporates the Insurify Composite Score (ICS) assigned to each insurance provider. The ICS is a proprietary rating that weighs multiple factors reflecting the quality, reliability, and health of an insurance company. Ratings used to calculate the ICS include Financial Strength Ratings from A.M. Best, Standard & Poor’s, Moody’s, and Fitch; J.D. Power ratings; Consumer Reports customer satisfaction surveys and customer complaints; mobile app reviews; and user-generated company reviews. 

With the above insights and ranking methods, Insurify is able to offer car insurance shoppers insight into how various insurance providers compare to one another in terms of both cost and quality. Note, actual quotes will vary based on unique attributes including the policyholder’s driver history and their garaging address.