Peninsula vs The Hartford Car Insurance

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4.8 Rating

2,700 Reviews

12 Million

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Last Updated: January 2022

Ratings

Insurify Composite Score

Peninsula
Not Rated
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Insurify Composite Score

The Hartford
93
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Insurify Composite Score

Peninsula VS The Hartford
Not Rated
93
What is this?
User Ratings
OptionsPeninsula The Hartford
Rating/Reviews
32 reviews
29,516 reviews
U.S Auto Insurance Shopping Study (2018)
OptionsPeninsula The Hartford
Call Center Representative--About average
Insurer Website--Better than most
Overall Satisfaction--Better than most
Policy Offerings--Better than most
Pricing--Better than most
U.S Auto Insurance Claims Satisfaction Study (2018)
OptionsPeninsula The Hartford
Claim Servicing--Better than most
Estimation Process--Better than most
First Notice of Loss (FNOL)--Better than most
Overall Satisfaction--Better than most
Rental Experience--The rest
Repair Process--Among the best
Settlement--Better than most
J.D. Power Ratings by Region (out of 1000)
RegionPeninsula The Hartford
California--835 pt
Better than most
Florida--806 pt
The rest
Mid-Atlantic--839 pt
About average
North Central--838 pt
Better than most
Northwest--832 pt
Better than most
Southwest--838 pt
Among the best
Mobile App Ratings
RegionPeninsula The Hartford
Android--
376 Reviews
iOS--
47 Reviews
Financial Ratings
OptionsPeninsula The Hartford
A.M. Best--A+
Moody's--A2
Standard & Poor's--A+

Auto Insurance Quotes

For Married Drivers

CityPeninsula The Hartford
Phoenix--$51
Santa Monica--$76

For Single Drivers

CityPeninsula The Hartford
Phoenix--$51
Santa Monica--$143

For Male Drivers

CityPeninsula The Hartford
Phoenix--$52
Santa Monica--$138

For Female Drivers

CityPeninsula The Hartford
Phoenix--$49
Santa Monica--$81

For Drivers with Speeding Ticket

CityPeninsula The Hartford
Phoenix--$67
Santa Monica--$213

For Drivers with No Speeding Ticket

CityPeninsula The Hartford
Phoenix--$47
Santa Monica--$87

For Drivers Age Between 18-40

CityPeninsula The Hartford
Phoenix--$52
Santa Monica--$165

For Drivers Age Between 40-65

CityPeninsula The Hartford
Phoenix--$49
Santa Monica--$68

For Drivers Age of 65+

CityPeninsula The Hartford
Phoenix--$53
Santa Monica--$56

For Drivers with Average Credit

CityPeninsula The Hartford
Phoenix--$49
Santa Monica--$97

For Drivers with Fair Credit

CityPeninsula The Hartford
Phoenix--$59
Santa Monica--$81

For Drivers with Good Credit

CityPeninsula The Hartford
Phoenix--$46
Santa Monica--$83

For Drivers with Excellent Credit

CityPeninsula The Hartford
Phoenix--$49
Santa Monica--$176

Quotes & Discounts

Discount typePeninsula The Hartford
Accident FreeVaries--
Driving trainingVariesVaries
Good CreditVaries--
Good StudentVariesUp to 15%
LoyaltyVaries--
Multiple PolicyVariesUp to 20%
Multiple VehicleVaries--
Anti-Theft Device--Up to 15%
Defensive Driver--Up to 5%
EV/Hybrid--Varies
Paid in full--Varies
Passive Restraint--Up to 3%
teenSMART--Up to 10%

Payment Methods

Discount typePeninsula The Hartford
Automatic Online Payment
yesyes
Bank Payment/Direct Deposit --yes
Credit Card Payment yesyes
Debit Card Payments --yes
Electronic Check
yes--
Mail Payment
yesyes
Mobile App Payments
--yes
Multi-Payment Installment Plans
yes--
Online Payment
yesyes
Phone Payment
yesyes

Features and Services

Features and ServicesPeninsula The Hartford
24/7 service--yes
Accident forgivenessyesyes
Mobile appyesyes
Online account managementyesyes
Roadside assistanceyesyes

Optional Coverages

Optional CoveragesPeninsula The Hartford
Accident Forgiveness
yesyes
Antique or Collector Car Insurance
--yes
Comprehensive Claim Forgiveness
--yes
Emergency Assistance Coverage
--yes
Glass Coverage --yes
New Car Replacement Coverage
--yes
Rental Reimbursement
yesyes
Roadside Assistance
yesyes
Umbrella Policy
--yes
Vanishing Deductible
--yes

Insurance by State

Online Quoting by State

  • Peninsula
  • The Hartford
  • Both

Compare Insurance Products

ProductPeninsula The Hartford
Car InsuranceCar Insuranceyesyes
Boat InsuranceBoat Insurance--yes
Business InsuranceBusiness Insurance--yes
Flood InsuranceFlood Insurance--yes
Home InsuranceHome Insurance--yes
Life InsuranceLife Insurance--yes

User Reviews

  • Peninsula Reviews
  • The Hartford Reviews
4.0
5 Stars
75 %
2 Stars
3 %
1 Star
22 %

Most Helpful Review

By Matthew
I've been a Peninsula customer since 1999. I contacted them for a plumbing service call. Chuck arrived and was fantastic in getting the issue resolved very quickly and efficiently. In times past, Chuck the Plumber has come out for prior plumbing calls and his quality and service is always top-notch, the best. Always very satisfied with Chuck. (now if this review were about Peninsula's recycle pickup, that's another story where the service is extremely unsatisfactory). The 5-star rating is based on my plumbing experiences with Chuck and Peninsula.

Latest Review

By Angela S.
Very poor customer service. I signed a contract to pay budget payments so that Peninsula would keep propane in my tank. The tank ran empty on one of the coldest days of the year. I waited over 24 hours for a response to an emergency call and still had to call back to get that response. During those 24 hours I was told 4 times I would get a call back, spent a total of three hours on hold waiting for someone to answer and had to redial about 30 times because I only got a busy signal. I WOULD NOT RECOMMEND THIS COMPANY TO MY ENEMIES!

All Reviews

Showing 1 - 10 out of 32 Reviews
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Angela S.
Very poor customer service. I signed a contract to pay budget payments so that Peninsula would keep propane in my tank. The tank ran empty on one of the coldest days of the year. I waited over 24 hours for a response to an emergency call and still had to call back to get that response. During those 24 hours I was told 4 times I would get a call back, spent a total of three hours on hold waiting for someone to answer and had to redial about 30 times because I only got a busy signal. I WOULD NOT RECOMMEND THIS COMPANY TO MY ENEMIES!
Matthew
I've been a Peninsula customer since 1999. I contacted them for a plumbing service call. Chuck arrived and was fantastic in getting the issue resolved very quickly and efficiently. In times past, Chuck the Plumber has come out for prior plumbing calls and his quality and service is always top-notch, the best. Always very satisfied with Chuck. (now if this review were about Peninsula's recycle pickup, that's another story where the service is extremely unsatisfactory). The 5-star rating is based on my plumbing experiences with Chuck and Peninsula.
Annamarie F.
Continued Positive experience with Peninsula. Called for plumbing issue and received call-back to get it scheduled; Chuck S**** arrived early and replaced my old rusty disposal at a very reasonable cost. He is a very kind and courteous person; he is a very clean worker. I will continue with Peninsula and I highly recommend you ask for Chuck S**** for plumbing expertise.
Jo L.
Often miss recycling pick-up, though trash usually is picked up as expected. The biggest problem is getting someone on the phone! Their instructions say "leave a message and your call will be returned by the end of the workday." No call back occurs. Today it took 3 phone calls and waiting in a queue for 20 minutes to get someone on the phone. Meanwhile our full recycling can will be sitting at the curb through another weekend. However I am solving this problem; I contracted with another company - and at a cheaper quarterly rate - that had a representative answer the phone immediately. Very unhappy with service at this company!
Mariann B.
I'm writing about Peninsula Trash/Recycling pick up. Yesterday was trash day but they did not come to my house to pick it up. A few weeks ago I had the same problem with my recycling. After contacting them numerous times I finally took some of the recycling to their office and left it there. Today I have been wanting to talk with someone but cannot get through on the phone. This is disinterested service and does not belong in the community.
David P.
Have been customers going on 4 years. Have had P.M. done on HVAC and our ducts cleaned. Couldn't ask for better technicians. (The end of positive) Customer service for this business is nearly non-existent. THEY REFUSE TO RETURN PHONE CALLS irregardless of the type of message left. Trash pick-up is deplorable. Have not had trash pick-up for 2 consecutive weeks now and yet no explanation as to why. This is not a CUSTOMER FRIENDLY business. Because of phone calls not returned have had to go directly to their business to get answers. They do not care about their customer base seemingly forgetting how they make money to pay their employee's salaries and turn a profit. Kind of like what the N.F.L. players are doing to their fan base. (Being ignored) Was in their office yesterday and found out by accident that they have changed their policy on picking up missed customers trash. THEY NO LONGER DO THAT. Wouldn't it be nice to receive a notice in the mail providing updated policy on trash pickup. They at least provide a credit now for missed pickup even though that does nothing for a full trash cans.
David A.
Continually Missing trash pickup. Now having difficulty getting anyone to respond. to calls, text or email. Are all the drivers getting an up to date pickup list? Management seems lacking. If you manage to get anyone they will put you on the pickup hot list, which seems to get the drivers attention and you get trash pickup.
James S.
After calling Peninsula for a plumber on 9/14/2017, Chuck Smith was at my home in the time frame I was told someone would be there when I called. In less then an hour, he had found the problem with my septic system drain and fixed it! He also suggested some things I could do to prevent having the problem happen again. Thank you Peninsula and especially Chuck Smith.
Brian w.
Constantly missed service every week and having to call to have someone pick up my trash or recycling. Do not recommend service for refuse. Save your money and go with different provider.
Lynn B.
I called peninsula for help on a hot water heater that was leaking. Mr. Chuck Smith Was polite and he took time to explain price . Mr. Smith did the job in a timely manner. I am very pleased with the job he did and I would call peninsula again.
Showing 1 - 10 out of 32 reviews

Methodology

The car insurance quotes displayed are based on an analysis of Insurify’s database of over 40 million quotes from 500 ZIP codes nationwide. To obtain representative rates, Insurify’s data science team performs frequent comprehensive analyses of the factors car insurance providers weigh to calculate rates including driver demographics, driving record, credit score, desired coverage level, and more.

Insurify’s analysis also incorporates the Insurify Composite Score (ICS) assigned to each insurance provider. The ICS is a proprietary rating that weighs multiple factors reflecting the quality, reliability, and health of an insurance company. Ratings used to calculate the ICS include Financial Strength Ratings from A.M. Best, Standard & Poor’s, Moody’s, and Fitch; J.D. Power ratings; Consumer Reports customer satisfaction surveys and customer complaints; mobile app reviews; and user-generated company reviews. 

With the above insights and ranking methods, Insurify is able to offer car insurance shoppers insight into how various insurance providers compare to one another in terms of both cost and quality. Note, actual quotes will vary based on unique attributes including the policyholder’s driver history and their garaging address.