Metromile vs USAA Car Insurance

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Last Updated: January 2022


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Metromile VS USAA
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User Ratings
OptionsMetromile USAA
872 reviews
1,031 reviews
U.S Auto Insurance Shopping Study (2018)
OptionsMetromile USAA
Call Center Representative--Among the best
Insurer Website--Among the best
Local Agent--About average
Overall Satisfaction--Among the best
Policy Offerings--Among the best
Pricing--Among the best
U.S Auto Insurance Claims Satisfaction Study (2018)
OptionsMetromile USAA
Claim Servicing--Better than most
Estimation Process--Better than most
First Notice of Loss (FNOL)--Among the best
Overall Satisfaction--Among the best
Rental Experience--Better than most
Repair Process--Among the best
Settlement--Better than most
J.D. Power Ratings by Region (out of 1000)
RegionMetromile USAA
California--894 pt
Among the best
Central--906 pt
Among the best
Florida--888 pt
Among the best
Mid-Atlantic--896 pt
Among the best
New England--893 pt
Among the best
New York--900 pt
Among the best
North Central--905 pt
Among the best
Northwest--896 pt
Among the best
Southeast--894 pt
Among the best
Southwest--887 pt
Among the best
Texas--899 pt
Among the best
Mobile App Ratings
RegionMetromile USAA
98,577 Reviews
3,600 Reviews
Financial Ratings
OptionsMetromile USAA
A.M. Best--A++
Standard & Poor's--AA+

Auto Insurance Quotes

For Married Drivers

CityMetromile USAA
Santa Monica--$50

For Single Drivers

CityMetromile USAA
Santa Monica--$89

For Male Drivers

CityMetromile USAA
Santa Monica--$82

For Female Drivers

CityMetromile USAA
Santa Monica--$57

For Drivers with Speeding Ticket

CityMetromile USAA
Santa Monica--$115

For Drivers with No Speeding Ticket

CityMetromile USAA
Santa Monica--$59

For Drivers Age Between 18-40

CityMetromile USAA
Santa Monica--$95

For Drivers Age Between 40-65

CityMetromile USAA
Santa Monica--$49

For Drivers Age of 65+

CityMetromile USAA
Santa Monica--$48

For Drivers with Average Credit

CityMetromile USAA
Santa Monica--$68

For Drivers with Fair Credit

CityMetromile USAA
Santa Monica--$55

For Drivers with Good Credit

CityMetromile USAA
Santa Monica--$55

For Drivers with Excellent Credit

CityMetromile USAA
Santa Monica--$99

Quotes & Discounts

Discount typeMetromile USAA
Accident FreeVaries--
Anti-Theft DeviceVariesUp to 20%
Continuous CoverageVaries--
Defensive DriverVariesVaries
Driving trainingVariesVaries
Good DriverVariesUp to 10%
Home OwnerVaries--
Married ProfessionalVaries--
Mature driverVaries--
More Vehicles Than DriversVaries--
Multiple VehicleVariesUp to 13%
Paperless documentsVaries--
Accident Forgiveness--Varies
Anti-lock Brake--Varies
Daytime Running Lights--Varies
Family--Up to 10%
Good Student--Varies
Low Mileage--Varies
Military--Up to 15%
Multiple Policy--Up to 9%
New Car--Varies
Passive Restraint--Up to 15%
Student Away at School--Up to 20%
Vehicle Storage--Up to 60%

Payment Methods

Discount typeMetromile USAA
Automatic Online Payment
Credit Card Payment yes--
Debit Card Payments yes--
Mail Payment
Mobile App Payments
Online Payment

Features and Services

Features and ServicesMetromile USAA
24/7 serviceyesyes
Flexible / convenient payments--yes
Mobile appyesyes
Online account managementyesyes
Roadside assistanceyesyes

Optional Coverages

Optional CoveragesMetromile USAA
Accident Forgiveness
Extended Coverage
Pet Coverage
Rental Reimbursement
Roadside Assistance

Uber and Lyft driver insurance

  • Metromile
  • USAA
  • Both

Compare Insurance Products

ProductMetromile USAA
Personal Articles InsurancePersonal Articles Insurance--yes
Car InsuranceCar Insuranceyesyes
Aviation InsuranceAviation Insurance--yes
Boat InsuranceBoat Insurance--yes
Classic Car InsuranceClassic Car Insurance--yes
Collectibles InsuranceCollectibles Insurance--yes
Condo InsuranceCondo Insurance--yes
Dwelling Fire InsuranceDwelling Fire Insurance--yes
Farm InsuranceFarm Insurance--yes
Flood InsuranceFlood Insurance--yes
Home InsuranceHome Insurance--yes
Life InsuranceLife Insurance--yes
Mobile Home InsuranceMobile Home Insurance--yes
Motorcycle InsuranceMotorcycle Insurance--yes
Renters InsuranceRenters Insurance--yes
RV InsuranceRV Insurance--yes
Small Business InsuranceSmall Business Insurance--yes
Umbrella InsuranceUmbrella Insurance--yes

User Reviews

  • Metromile Reviews
  • USAA Reviews
5 Stars
52 %
4 Stars
12 %
3 Stars
9 %
2 Stars
6 %
1 Star
21 %

Most Positive Review

By Senteza
They were accurate with their rates.

Most Critical Review

By Ernst
Bait and switch company. Raised my rates 100% after 6 months. No tickets or accidents during that time. Claimed that this is due to raising costs in California. I found rates even better than those before the raise.

All Reviews

Showing 1 - 10 out of 872 Reviews
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Jamison Luther
I've had me auto insurance with them for almost 4 years and I've saved thousands of $. I have a 2019 F150, a 2016 Kia Sedona, and a 2012 Honda Civic. I was intrigued initially because my wife and I drive very little. My commute is 5 miles each way. She just takes kids to school and runs normal local errands for daily life. We both drive under 10k miles a year. I was paying over $450/month for insurance before. We do carry higher limits (ie. $250k/$500k liability instead of the state bare minimum $15k/$30k which is way too little to protect you financially in the event of an accident). My last bill from Metromile in Sept 2020 was $202.46. I've been paying HALF of what I used to pay for insurance for the last 48 months and it's awesome. Just for fun I recently got a quote from Progressive and Root to compare again. For matching coverage Root quoted $585.27/mo (189% more expensive!) and Progressive quoted $410/mo (102% more expensive). CLAIMS: I was also in an accident in 2019 where I was not at fault in my F150. They sent me to a reputable repair shop ( who deemed it a total loss. Within 2 weeks I had a check in my hand for $42k. Process was simple, quick, and no increase to my rates. Great company, great service, but most of all you saved me a ton of money every month for the last 4 years. Thank you!
Monica C.
worst car insurance company ever. When my car accident happened, they not only took more than a month to respond.....they were also trying to find EVERY SINGLE DETAILS to not over for my damage. What a shame, DO NOT TRUST THEM AND GO SOMEWHERE ELSE.
Alanna Stuart
If I could give it negative infinity stars, I would. I was rear ended in February. It is now November, and still I have not received money for the repairs I did too my car. They replaced my car seats, and paid for medical bills (after a back and forth where the medical claims didnt pay until my bill was about to get sent to collections). I was told this would be easy because it's obvious I was rear ended, and should be quick. It's been 8.5 months and no money for repairs. Stay away from this insurance company!! Cannot be trusted. Claims kept hanging up on me today before ever picking up.
The company is simply a scam. For a year I drove fewer than 20 miles a month, then when I was hospitalized and unable to drive for several months and the battery died in my car they have decided to charge me 150 miles per month because they do not receive a "signal" and refuse to accept that it will be September or later before I will be able to drive again. They have no customer support or even care about their customers...DO NOT RECOMMEND THEM!!! And I have instructed my credit card company that any charges from METROMILE are fraud charges.
When our car was backed into the claim was so impossible to do we went through the other insurance company. Then a year later they tried to pass the claim to collections.
Rajan J
My premium has more than doubled. Please help me to reduce it. I also done defensive driving course.
bernell C
Fine customer service. All who I have consulted with have been polite and extremely helpful. I have absolutely no complaints
I've been with Metromile for three years and can recommend them. I've had one claim (hit a deer) and the process was very easy. I used the app to take pictures, spoke with a representative and then took my car to a local body shop I trust. Everything was handled quickly and without issue. Pricing has been good and has not varied much. It makes sense given the low amount of miles I drive. The app has also provided me with good information when my check engine light came on, enabling me to fix the issue myself. I like that the device only tracks mileage, not driving habits as some other insurance companies will do to let you save money.
Neftali F.
They do not like to reply to customers questions and concerns... it takes them weeks!!!! (8weeks)
My family relocated to California last summer, purchased a new car and new auto insurance from Metromile as I don’t drive much. During recent policy auto renewal, I found the insurance rate increased due to “A previous drive license suspension on August 25, 2018”. The actual rate increase started long time ago but I just didn’t realize. August 2018 is the time my family relocated from Massachusetts to California and I changed my DL from MA to CA. I’d never had DL suspended and believed this is just a mistake. I contacted Metromile and they asked to provide written proof from DMV. I contacted both MA and CA DMV, got required written proof indicating there is no DL suspension. Then I submitted the proofs to Metromile and their underwriter asked me to “provide documentation that specifically state that your license was never suspended in any state”. This is ridiculous considering my 20 years driving history and lived in 6 different states. They refuse to correct the rate and process the refund. I cancelled my policy immediately and switched to another traditional auto insurance company. Don’t want to any business with Metromile.
Showing 1 - 10 out of 872 reviews


The car insurance quotes displayed are based on an analysis of Insurify’s database of over 40 million quotes from 500 ZIP codes nationwide. To obtain representative rates, Insurify’s data science team performs frequent comprehensive analyses of the factors car insurance providers weigh to calculate rates including driver demographics, driving record, credit score, desired coverage level, and more.

Insurify’s analysis also incorporates the Insurify Composite Score (ICS) assigned to each insurance provider. The ICS is a proprietary rating that weighs multiple factors reflecting the quality, reliability, and health of an insurance company. Ratings used to calculate the ICS include Financial Strength Ratings from A.M. Best, Standard & Poor’s, Moody’s, and Fitch; J.D. Power ratings; Consumer Reports customer satisfaction surveys and customer complaints; mobile app reviews; and user-generated company reviews. 

With the above insights and ranking methods, Insurify is able to offer car insurance shoppers insight into how various insurance providers compare to one another in terms of both cost and quality. Note, actual quotes will vary based on unique attributes including the policyholder’s driver history and their garaging address.