Liberty Mutual vs Penn National Car Insurance

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4.8 Rating

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Last Updated: January 2022


Insurify Composite Score

Liberty Mutual
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Insurify Composite Score

Penn National
Not Rated
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Insurify Composite Score

Liberty Mutual VS Penn National
Not Rated
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User Ratings
OptionsLiberty Mutual Penn National
857 reviews
3 reviews
U.S Auto Insurance Shopping Study (2018)
OptionsLiberty Mutual Penn National
Call Center RepresentativeAbout average--
Insurer WebsiteBetter than most--
Local AgentBetter than most--
Overall SatisfactionAbout average--
Policy OfferingsBetter than most--
PricingAbout average--
U.S Auto Insurance Claims Satisfaction Study (2018)
OptionsLiberty Mutual Penn National
Claim ServicingThe rest--
Estimation ProcessThe rest--
First Notice of Loss (FNOL)About average--
Overall SatisfactionThe rest--
Rental ExperienceAbout average--
Repair ProcessAbout average--
SettlementThe rest--
J.D. Power Ratings by Region (out of 1000)
RegionLiberty Mutual Penn National
California816 pt
About average
Central806 pt
The rest
Florida805 pt
The rest
Mid-Atlantic801 pt
The rest
New England809 pt
About average
New York818 pt
About average
North Central812 pt
The rest
Northwest807 pt
About average
Southeast814 pt
The rest
Southwest811 pt
About average
Texas807 pt
The rest
Mobile App Ratings
RegionLiberty Mutual Penn National
2,531 Reviews
12,900 Reviews
Financial Ratings
OptionsLiberty Mutual Penn National
A.M. BestA--
Standard & Poor'sA--

Auto Insurance Quotes

For Married Drivers

CityLiberty Mutual Penn National

For Single Drivers

CityLiberty Mutual Penn National

For Male Drivers

CityLiberty Mutual Penn National

For Female Drivers

CityLiberty Mutual Penn National

For Drivers with Speeding Ticket

CityLiberty Mutual Penn National

For Drivers with No Speeding Ticket

CityLiberty Mutual Penn National

For Drivers Age Between 18-40

CityLiberty Mutual Penn National

For Drivers Age Between 40-65

CityLiberty Mutual Penn National

For Drivers Age of 65+

CityLiberty Mutual Penn National

For Drivers with Average Credit

CityLiberty Mutual Penn National

For Drivers with Fair Credit

CityLiberty Mutual Penn National

For Drivers with Good Credit

CityLiberty Mutual Penn National

For Drivers with Excellent Credit

CityLiberty Mutual Penn National

Quotes & Discounts

Discount typeLiberty Mutual Penn National
Advance shopperUp to 45%--
Driving trainingUp to 30%Varies
RightTrackUp to 30%--
Anti-Theft DeviceUp to 25%--
Good StudentUp to 22%Varies
Passive RestraintUp to 20%Varies
Starting your auto quote onlineUp to 12%--
Multiple VehicleUp to 5%Varies
Accident FreeVaries--
Accident Prevention CourseVaries--
Anti-lock BrakeVariesVaries
Claims Free RenewalVaries--
Early ShopperVaries--
Electronic Stability ControlVaries--
Home OwnerVaries--
Multiple PolicyVariesVaries
New GraduateVaries--
New Teen DriverVaries--
Paid in fullVariesVaries
Paperless documentsVaries--
Policy Update/ExtensionVaries--
Preferred paymentVariesVaries
Safety FeatureVaries--
Senior AdultVaries--
Signing documents when you buy onlineVaries--
Student Away at SchoolVariesVaries
Daytime Running Lights--Varies
Defensive Driver--Varies
Low Mileage--Varies

Payment Methods

Discount typeLiberty Mutual Penn National
Automatic Online Payment
Bank Payment/Direct Deposit yes--
Credit Card Payment yes--
Debit Card Payments yes--
Electronic Check
Mail Payment
Mobile App Payments
Online Payment
Payroll Deduction
Phone Payment

Features and Services

Features and ServicesLiberty Mutual Penn National
24/7 serviceyes--
Accident forgivenessyes--
Enhanced towing & substitute coverageyes--
Flexible / convenient payments--yes
Mobile appyesyes
Online account managementyesyes
Policy bundling discountsyes--
Roadside assistanceyesyes

Optional Coverages

Optional CoveragesLiberty Mutual Penn National
Accident Forgiveness
Better Car Replacement
Emergency Assistance Coverage
Emergency Lockout Coverage
Gap Insurance
Legal Defense Costs Coverage
Lifetime Repair Guarantee
New Car Replacement Coverage
Original Equipment Manufacturer Coverage
Preferred Repair Services
Rental Reimbursement
Ridesharing Coverage
Roadside Assistance
Teachers Insurance
Vanishing Deductible
Work Loss Coverage

Uber and Lyft driver insurance

  • Liberty Mutual
  • Penn National
  • Both

Compare Insurance Products

ProductLiberty Mutual Penn National
Accident InsuranceAccident Insuranceyes--
ATV InsuranceATV Insuranceyes--
Car InsuranceCar Insuranceyesyes
Boat InsuranceBoat Insuranceyes--
Classic Car InsuranceClassic Car Insuranceyes--
Condo InsuranceCondo Insuranceyes--
Critical Illness InsuranceCritical Illness Insuranceyes--
Dwelling Fire InsuranceDwelling Fire Insuranceyes--
Flood InsuranceFlood Insuranceyes--
Home InsuranceHome Insuranceyesyes
Identity Theft InsuranceIdentity Theft Insuranceyes--
Life InsuranceLife Insuranceyes--
Mobile Home InsuranceMobile Home Insuranceyes--
Motorcycle InsuranceMotorcycle Insuranceyes--
Pet InsurancePet Insuranceyes--
Renters InsuranceRenters Insuranceyes--
RV InsuranceRV Insuranceyes--
Small Business InsuranceSmall Business Insuranceyes--
Tuition InsuranceTuition Insuranceyes--
Umbrella InsuranceUmbrella Insuranceyes--

User Reviews

  • Liberty Mutual Reviews
  • Penn National Reviews
5 Stars
28 %
4 Stars
15 %
3 Stars
16 %
2 Stars
8 %
1 Star
32 %

Most Positive Review

By Lisa
They have been very supportive and was able to be there when we had a claim to file. They have been very quick in their responses. I wish we could stay with them. I was very satisfied with them. They were very professional and was there when we needed them. We really like them.

Most Critical Review

By Cynthia
I already told you. Got treated very badly first month with you. You tried to take money from my account for a year payment when I was month to month. Tried,more than once .Threatened me with cancelation, raised my quotes rate 3 times without telling me. Lousy agent. Lied to. Stolen from. Cost me money,which you did pay back. Rotten service all around. Every month you change my due date. It was suppose to be the 15th of each month, now it's the 9th. I don't trust you people. My rate now is not what I was quoted. I want cheaper insurance because I have and always have had a clean record and hardly ever drive. You won't give me what I need or want. You say you can't. So, I'm looking elsewhere. I've found one for $55.00monthly. Can you beat that?

All Reviews

Showing 1 - 10 out of 856 Reviews
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Read reviews that mention

Debby Records
Horrible experience with claims. Wouldn't trust again.
I started my policy with them in July at 137 month. Then in September I got a letter stating my premium went up $90 dollars! The reasoning, I have a family member in the house who can drive and we never signed the form. There is just one little issue with that, we never got the form. I was just reading that someone else went through thee exact same thing. They then proceed to say, "Well we sent it by email." Knowing full well not everyone checks emails constantly. Shouldn't they have sent that by mail? When I asked if I could talk to a supervisor, I was flat out told, "No." I have recently canceled my policy and they now are saying I owe 317 dollars? DO NOT TRUST LIBERTY MUTUAL
Reported bad info to C.L.U.E., stating I had a chargeable accident and that they paid out $500. I was not at fault, claim was canceled and $0 paid out! It took intervention by Florida Department of Financial Services. They accomplished in 1 day what I had been working on for over 2 months. I will NEVER trust Liberty Mutual again.
They normally take care of me. Premium is a little high. If I could get it $40-50 cheaper I probably wouldnt leave.
Service was great but premium cost are high.
Customer services had been extremely poor
Long time customer. Never had a claim. I rec'd a traffic ticket 2 years ago and they added 15% to my insurance premium. Didn't even ask what happened.
On line was easy
was ok up yo now then my rate went up without any ticket or claim
Showing 1 - 10 out of 856 reviews


The car insurance quotes displayed are based on an analysis of Insurify’s database of over 40 million quotes from 500 ZIP codes nationwide. To obtain representative rates, Insurify’s data science team performs frequent comprehensive analyses of the factors car insurance providers weigh to calculate rates including driver demographics, driving record, credit score, desired coverage level, and more.

Insurify’s analysis also incorporates the Insurify Composite Score (ICS) assigned to each insurance provider. The ICS is a proprietary rating that weighs multiple factors reflecting the quality, reliability, and health of an insurance company. Ratings used to calculate the ICS include Financial Strength Ratings from A.M. Best, Standard & Poor’s, Moody’s, and Fitch; J.D. Power ratings; Consumer Reports customer satisfaction surveys and customer complaints; mobile app reviews; and user-generated company reviews. 

With the above insights and ranking methods, Insurify is able to offer car insurance shoppers insight into how various insurance providers compare to one another in terms of both cost and quality. Note, actual quotes will vary based on unique attributes including the policyholder’s driver history and their garaging address.