Infinity vs Mercury Car Insurance

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4.8 Rating

2,700 Reviews

12 Million

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Last Updated: January 2022

Ratings

Insurify Composite Score

Infinity
Not Rated
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Insurify Composite Score

Mercury
81
What is this?

Insurify Composite Score

Infinity VS Mercury
Not Rated
81
What is this?
User Ratings
OptionsInfinity Mercury
Rating/Reviews
363 reviews
1,419 reviews
U.S Auto Insurance Shopping Study (2018)
OptionsInfinity Mercury
Local Agent--The rest
Overall Satisfaction--The rest
Policy Offerings--The rest
Pricing--The rest
U.S Auto Insurance Claims Satisfaction Study (2018)
OptionsInfinity Mercury
Claim Servicing--The rest
Estimation Process--About average
First Notice of Loss (FNOL)--The rest
Overall Satisfaction--The rest
Rental Experience--The rest
Repair Process--About average
Settlement--About average
J.D. Power Ratings by Region (out of 1000)
RegionInfinity Mercury
California--795 pt
The rest
Florida--808 pt
The rest
Mobile App Ratings
RegionInfinity Mercury
Android--
161 Reviews
Financial Ratings
OptionsInfinity Mercury
A.M. BestA-A
Fitch--A
Moody'sA3A2
Standard & Poor'sA--

Auto Insurance Quotes

For Married Drivers

CityInfinity Mercury
Austin--$74
Chicago--$106
Phoenix--$96
Santa Monica--$67

For Single Drivers

CityInfinity Mercury
Austin--$81
Chicago--$152
Phoenix--$93
Santa Monica--$122

For Male Drivers

CityInfinity Mercury
Austin--$77
Chicago--$146
Phoenix--$94
Santa Monica--$116

For Female Drivers

CityInfinity Mercury
Austin--$78
Chicago--$113
Phoenix--$95
Santa Monica--$72

For Drivers with Speeding Ticket

CityInfinity Mercury
Austin--$102
Chicago--$174
Phoenix--$114
Santa Monica--$134

For Drivers with No Speeding Ticket

CityInfinity Mercury
Austin--$72
Chicago--$119
Phoenix--$91
Santa Monica--$86

For Drivers Age Between 18-40

CityInfinity Mercury
Austin--$81
Chicago--$150
Phoenix--$92
Santa Monica--$136

For Drivers Age Between 40-65

CityInfinity Mercury
Austin--$70
Chicago--$103
Phoenix--$90
Santa Monica--$60

For Drivers Age of 65+

CityInfinity Mercury
Austin--$93
Chicago--$147
Phoenix--$123
Santa Monica--$67

For Drivers with Average Credit

CityInfinity Mercury
Austin--$86
Chicago--$134
Phoenix--$103
Santa Monica--$83

For Drivers with Fair Credit

CityInfinity Mercury
Austin--$84
Chicago--$111
Phoenix--$102
Santa Monica--$79

For Drivers with Good Credit

CityInfinity Mercury
Austin--$74
Chicago--$123
Phoenix--$99
Santa Monica--$67

For Drivers with Excellent Credit

CityInfinity Mercury
Austin--$67
Chicago--$149
Phoenix--$75
Santa Monica--$147

Quotes & Discounts

Discount typeInfinity Mercury
Multiple VehicleUp to 38%Up to 26%
Good DriverUp to 25%Up to 18%
PrepayUp to 15%--
Anti-Theft DeviceVariesUp to 5%
Anti-lock BrakeVaries--
Defensive DriverVaries--
E-billingVaries--
Home OwnerVaries--
Low MileageVariesVaries
LoyaltyVaries--
OrganizationVariesVaries
Passive RestraintVariesUp to 5%
Roadside AssistanceVaries--
VIN EtchingVariesVaries
teenSMARTVaries--
Federal Employee--Varies
Good Credit--Up to 73%
Good Student--Up to 10%
Multiple Policy--Up to 10%
Occasional driver--Varies
Paid in full--Varies
Professional organization--Varies
Public Safety Professional--Varies
Senior Adult--Varies
Student Away at School--Up to 10%

Payment Methods

Discount typeInfinity Mercury
Mail Payment
--yes
Mobile App Payments
yes--
Online Payment
yesyes
Person 2 Person Payment --yes
Phone Payment
--yes

Features and Services

Features and ServicesInfinity Mercury
24/7 serviceyesyes
Low prices for high risk driversyes--
Mobile appyes--
Online account managementyesyes
Roadside assistanceyesyes

Optional Coverages

Optional CoveragesInfinity Mercury
Comprehensive Claim Forgiveness
--yes
Glass Coverage yes--
Personal/Upgraded Item Coverage
yes--
Rental Reimbursement
yesyes
Roadside Assistance
yesyes

Insurance by State

Online Quoting by State

  • Infinity
  • Mercury
  • Both

Uber and Lyft driver insurance

  • Infinity
  • Mercury
  • Both

SR‌-22 Insurance by State

  • Infinity
  • Mercury
  • Both

Compare Insurance Products

ProductInfinity Mercury
ATV InsuranceATV Insuranceyes--
Car InsuranceCar Insuranceyesyes
Boat InsuranceBoat Insuranceyes--
Business InsuranceBusiness Insuranceyesyes
Classic Car InsuranceClassic Car Insuranceyes--
Commercial InsuranceCommercial Insuranceyesyes
Condo InsuranceCondo Insuranceyesyes
Flood InsuranceFlood Insuranceyes--
Health InsuranceHealth Insuranceyes--
Home InsuranceHome Insuranceyesyes
Life InsuranceLife Insuranceyes--
Mobile Home InsuranceMobile Home Insuranceyes--
Motorcycle InsuranceMotorcycle Insuranceyes--
Renters InsuranceRenters Insuranceyesyes
Ridesharing InsuranceRidesharing Insuranceyes--
RV InsuranceRV Insuranceyes--
Umbrella InsuranceUmbrella Insuranceyesyes

User Reviews

  • Infinity Reviews
  • Mercury Reviews
2.5
5 Stars
20 %
4 Stars
11 %
3 Stars
13 %
2 Stars
7 %
1 Star
49 %

Most Positive Review

By Lisa-Marie
My broker is spectacular. So far it has been the cheapest insurance I have found. The customer service is top notch

Most Critical Review

By
No claims or any other negative reports but they increased my cost more then 50%. Of course I went somewhere else.

All Reviews

Showing 1 - 10 out of 363 Reviews
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Read reviews that mention

Nicole
If I could give negative stars I would. I see I’m not alone given the other reviews I have read. Avoid this insurance company at all costs!! They are completely unprofessional and only interested in taking your money. My adjuster was Jessica Sanders. I have called and left repeated messages for Jessica without a call back. Once I finally got a call back the message she left was rude and she called both me and my mechanic a liar because she told us one thing then changed her mind but didn’t decide to update myself or the mechanic. She also told me not to call her back. Really?!!! While I was waiting for Jessica to call me back I tried to reach out to her boss, Ray Johnson multiple times. Surprise surprise he did not return any of my calls either. I have also reached out to the supplements dept multiple times, as it was suggested by my adjuster and haven’t heard back from them either. I called the regular customer service line and was told there is no contact information for whomever is above Ray Johnson and I would need to talk to my adjuster to get things resolved. Well I would love to but she’s incompetent and doesn’t do her job. It is going on two weeks and I am still no closer to getting my car back which is resulting in lost money since my husband needs the car to go to work. No one at this company cares about their customers but I can guarantee that if they were in my shoes they would want some answers too. Absolutely unacceptable and a terrible way to treat people!! Worst insurance company ever!!
Veronica
I signed up for this insurance when I got my first car and it was exciting times, unfortunately I got into an accident and the comfort and security that an insurance company is suppose to bring, was not something I was ever going to know. Kemper Infinity Auto has brought me the worst auto insurance experience I could have even imagined. While in the process of filling my claim, the adjuster assigned to my claim was let go; and the case was never reassigned- leaving it incorrectly inputted for months, which resulted in me paying thousands of dollar to my lien holder because this company does not care about the people they say they consider "family". To fix this situation, I, a paying customer had to connect three-way calls between each company and department because no one at this insurance company wanted to do their job of processing claims correctly. Now after a year I think my policy is over, because the contract I signed was for a year and I never authorized for them to automatically renew my policy- hell, I don't even have a car, but low and behold posted to my checking account is another charged from this company. So unless you like to be charged amounts you never agreed to, and then demand refunds that could've been avoided in the first place or you like forcing people to their jobs- don't use this company and learn from my mistake.
Cherrelle Bowen
was in an auto accident w/ full coverage, they promised an amount they never paid, I made several calls, sent emails and even spoke with the supervisors manager and they never paid the claim. They waited a yr and a half later until i gave up and removed totaled car from my policy they closed the claim and avoided my calls. my car caught fire last night they did not help either, was told i had to find a way to get my burned car off the street and they can help after. This gave me the worst anxiety attack. This company really makes me depressed. I pay on time every month for yrs and they cant even return a call or email. Now they changed the name because of all the bad reviews.shame on you
Gerardo Huerta
This could be one of worst insurance companies to deal with, the adjusters do not return calls or emails. I regret being a customer of this so called insurance company.
zhirad
one of the worse insurgence company i ever have dealt with..
Eitan Aizenshtein
They are THE WORSE!!! Nobody answer our phone calls, nor emails. We are waiting almost a month to be contact. Be careful to insure your cars/tracks with them!!! They do not care about our time and business at all. I need my track to be repair and they dragging legs. They just sent us ridiculous quote that is $5,500 less from the body shop.
David Hernandez
WHAT IS THIS INSURANCE COMPANY THINKING THE GIVE PEOPLE DISCOUNTS DURING THIS PANDEMIC AND NOW THEY WANT THERE MONEY BACK OR YOUR INSURANCE WILL BE CANCELED HOW DARE YOU YOU PEOPLE SHOULD BE ASHAMED ALL OF YOUS
NA
Can You all make sure w@h handling adjusters control their children/noises when speaking w people.Outrageous how many times I had to repeat myself because of her background noise.do better please, and little more professionalism wouldn't hurt either.
Darryl T
I was hit by one their clients. I drive a yukon xl denali . Im a lux black driver with lyft. They didn't want to pay me for lost wages saying that I could rent a car from lyft to continue working. I told the rep I cant rent a yukon from lyft and they told me I'm SOL!... I missed a lot of money that week. I should have lawyered up but didnt think it was that serious seeming how minor the damage was. They took 3 days to approve the funds for my repairs. After I called the headquarters myself because the body shop couldn't reach anyone. Stay away from INFINITY INSURANCE! And if someone hits you with INFINITY INSURANCE get a lawyer and get all of your money!
Nina Barragan
Ornesia Rogers was so rude to me over the phone, she scares me a lot. I'm a person that works focused on providing the best customer services I can and when I heard her reaction to my questions, looks definitely like she hates her job. She has not patience, she doesn't smile over the phone, she sounds unhappy. I'm scared to talk with her again. someone can help me? Thank you,
Showing 1 - 10 out of 363 reviews

Methodology

The car insurance quotes displayed are based on an analysis of Insurify’s database of over 40 million quotes from 500 ZIP codes nationwide. To obtain representative rates, Insurify’s data science team performs frequent comprehensive analyses of the factors car insurance providers weigh to calculate rates including driver demographics, driving record, credit score, desired coverage level, and more.

Insurify’s analysis also incorporates the Insurify Composite Score (ICS) assigned to each insurance provider. The ICS is a proprietary rating that weighs multiple factors reflecting the quality, reliability, and health of an insurance company. Ratings used to calculate the ICS include Financial Strength Ratings from A.M. Best, Standard & Poor’s, Moody’s, and Fitch; J.D. Power ratings; Consumer Reports customer satisfaction surveys and customer complaints; mobile app reviews; and user-generated company reviews. 

With the above insights and ranking methods, Insurify is able to offer car insurance shoppers insight into how various insurance providers compare to one another in terms of both cost and quality. Note, actual quotes will vary based on unique attributes including the policyholder’s driver history and their garaging address.