Infinity vs Liberty Mutual Car Insurance

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4.8 Rating

2,700 Reviews

12 Million

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Last Updated: January 2022

Ratings

Insurify Composite Score

Infinity
Not Rated
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Insurify Composite Score

Liberty Mutual
82
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Insurify Composite Score

Infinity VS Liberty Mutual
Not Rated
82
What is this?
User Ratings
OptionsInfinity Liberty Mutual
Rating/Reviews
363 reviews
857 reviews
U.S Auto Insurance Shopping Study (2018)
OptionsInfinity Liberty Mutual
Call Center Representative--About average
Insurer Website--Better than most
Local Agent--Better than most
Overall Satisfaction--About average
Policy Offerings--Better than most
Pricing--About average
U.S Auto Insurance Claims Satisfaction Study (2018)
OptionsInfinity Liberty Mutual
Claim Servicing--The rest
Estimation Process--The rest
First Notice of Loss (FNOL)--About average
Overall Satisfaction--The rest
Rental Experience--About average
Repair Process--About average
Settlement--The rest
J.D. Power Ratings by Region (out of 1000)
RegionInfinity Liberty Mutual
California--816 pt
About average
Central--806 pt
The rest
Florida--805 pt
The rest
Mid-Atlantic--801 pt
The rest
New England--809 pt
About average
New York--818 pt
About average
North Central--812 pt
The rest
Northwest--807 pt
About average
Southeast--814 pt
The rest
Southwest--811 pt
About average
Texas--807 pt
The rest
Mobile App Ratings
RegionInfinity Liberty Mutual
Android--
2,531 Reviews
iOS--
12,900 Reviews
Financial Ratings
OptionsInfinity Liberty Mutual
A.M. BestA-A
Fitch--A-
Moody'sA3A2
Standard & Poor'sAA

Quotes & Discounts

Discount typeInfinity Liberty Mutual
Multiple VehicleUp to 38%Up to 5%
Good DriverUp to 25%--
PrepayUp to 15%--
Anti-Theft DeviceVariesUp to 25%
Anti-lock BrakeVariesVaries
Defensive DriverVaries--
E-billingVaries--
Home OwnerVariesVaries
Low MileageVaries--
LoyaltyVaries--
OrganizationVariesVaries
Passive RestraintVariesUp to 20%
Roadside AssistanceVaries--
VIN EtchingVaries--
teenSMARTVariesVaries
Accident Free--Varies
Accident Prevention Course--Varies
Advance shopper--Up to 45%
ByMile--Varies
Claims Free Renewal--Varies
Driving training--Up to 30%
EV/Hybrid--Varies
Early Shopper--Varies
Electronic Stability Control--Varies
Good Student--Up to 22%
Military--Varies
Multiple Policy--Varies
New Graduate--Varies
New Teen Driver--Varies
Newlywed--Varies
Paid in full--Varies
Paperless documents--Varies
Policy Update/Extension--Varies
Preferred payment--Varies
RightTrack--Up to 30%
Safety Feature--Varies
Senior Adult--Varies
Signing documents when you buy online--Varies
Starting your auto quote online--Up to 12%
Student Away at School--Varies

Payment Methods

Discount typeInfinity Liberty Mutual
Automatic Online Payment
--yes
Bank Payment/Direct Deposit --yes
Credit Card Payment --yes
Debit Card Payments --yes
Electronic Check
--yes
Mail Payment
--yes
Mobile App Payments
yesyes
Online Payment
yesyes
Payroll Deduction
--yes
Phone Payment
--yes
Prepayment
--yes

Features and Services

Features and ServicesInfinity Liberty Mutual
24/7 serviceyesyes
Accident forgiveness--yes
Enhanced towing & substitute coverage--yes
Low prices for high risk driversyes--
Mobile appyesyes
Online account managementyesyes
Policy bundling discounts--yes
Roadside assistanceyesyes

Optional Coverages

Optional CoveragesInfinity Liberty Mutual
Accident Forgiveness
--yes
Better Car Replacement
--yes
Emergency Assistance Coverage
--yes
Emergency Lockout Coverage
--yes
Gap Insurance
--yes
Glass Coverage yes--
Legal Defense Costs Coverage
--yes
Lifetime Repair Guarantee
--yes
New Car Replacement Coverage
--yes
Original Equipment Manufacturer Coverage
--yes
Personal/Upgraded Item Coverage
yes--
Rental Reimbursement
yesyes
Roadside Assistance
yesyes
Teachers Insurance
--yes
Vanishing Deductible
--yes
Work Loss Coverage
--yes

Online Quoting by State

  • Infinity
  • Liberty Mutual
  • Both

Uber and Lyft driver insurance

  • Infinity
  • Liberty Mutual
  • Both

SR‌-22 Insurance by State

  • Infinity
  • Liberty Mutual
  • Both

Compare Insurance Products

ProductInfinity Liberty Mutual
Accident InsuranceAccident Insurance--yes
ATV InsuranceATV Insuranceyesyes
Car InsuranceCar Insuranceyesyes
Boat InsuranceBoat Insuranceyesyes
Business InsuranceBusiness Insuranceyes--
Classic Car InsuranceClassic Car Insuranceyesyes
Commercial InsuranceCommercial Insuranceyes--
Condo InsuranceCondo Insuranceyesyes
Critical Illness InsuranceCritical Illness Insurance--yes
Dwelling Fire InsuranceDwelling Fire Insurance--yes
Flood InsuranceFlood Insuranceyesyes
Health InsuranceHealth Insuranceyes--
Home InsuranceHome Insuranceyesyes
Identity Theft InsuranceIdentity Theft Insurance--yes
Life InsuranceLife Insuranceyesyes
Mobile Home InsuranceMobile Home Insuranceyesyes
Motorcycle InsuranceMotorcycle Insuranceyesyes
Pet InsurancePet Insurance--yes
Renters InsuranceRenters Insuranceyesyes
Ridesharing InsuranceRidesharing Insuranceyes--
RV InsuranceRV Insuranceyesyes
Small Business InsuranceSmall Business Insurance--yes
Tuition InsuranceTuition Insurance--yes
Umbrella InsuranceUmbrella Insuranceyesyes

User Reviews

  • Infinity Reviews
  • Liberty Mutual Reviews
2.5
5 Stars
20 %
4 Stars
11 %
3 Stars
13 %
2 Stars
7 %
1 Star
49 %

Most Positive Review

By Lisa-Marie
My broker is spectacular. So far it has been the cheapest insurance I have found. The customer service is top notch

Most Critical Review

By
No claims or any other negative reports but they increased my cost more then 50%. Of course I went somewhere else.

All Reviews

Showing 1 - 10 out of 363 Reviews
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Read reviews that mention

Nicole
If I could give negative stars I would. I see I’m not alone given the other reviews I have read. Avoid this insurance company at all costs!! They are completely unprofessional and only interested in taking your money. My adjuster was Jessica Sanders. I have called and left repeated messages for Jessica without a call back. Once I finally got a call back the message she left was rude and she called both me and my mechanic a liar because she told us one thing then changed her mind but didn’t decide to update myself or the mechanic. She also told me not to call her back. Really?!!! While I was waiting for Jessica to call me back I tried to reach out to her boss, Ray Johnson multiple times. Surprise surprise he did not return any of my calls either. I have also reached out to the supplements dept multiple times, as it was suggested by my adjuster and haven’t heard back from them either. I called the regular customer service line and was told there is no contact information for whomever is above Ray Johnson and I would need to talk to my adjuster to get things resolved. Well I would love to but she’s incompetent and doesn’t do her job. It is going on two weeks and I am still no closer to getting my car back which is resulting in lost money since my husband needs the car to go to work. No one at this company cares about their customers but I can guarantee that if they were in my shoes they would want some answers too. Absolutely unacceptable and a terrible way to treat people!! Worst insurance company ever!!
Veronica
I signed up for this insurance when I got my first car and it was exciting times, unfortunately I got into an accident and the comfort and security that an insurance company is suppose to bring, was not something I was ever going to know. Kemper Infinity Auto has brought me the worst auto insurance experience I could have even imagined. While in the process of filling my claim, the adjuster assigned to my claim was let go; and the case was never reassigned- leaving it incorrectly inputted for months, which resulted in me paying thousands of dollar to my lien holder because this company does not care about the people they say they consider "family". To fix this situation, I, a paying customer had to connect three-way calls between each company and department because no one at this insurance company wanted to do their job of processing claims correctly. Now after a year I think my policy is over, because the contract I signed was for a year and I never authorized for them to automatically renew my policy- hell, I don't even have a car, but low and behold posted to my checking account is another charged from this company. So unless you like to be charged amounts you never agreed to, and then demand refunds that could've been avoided in the first place or you like forcing people to their jobs- don't use this company and learn from my mistake.
Cherrelle Bowen
was in an auto accident w/ full coverage, they promised an amount they never paid, I made several calls, sent emails and even spoke with the supervisors manager and they never paid the claim. They waited a yr and a half later until i gave up and removed totaled car from my policy they closed the claim and avoided my calls. my car caught fire last night they did not help either, was told i had to find a way to get my burned car off the street and they can help after. This gave me the worst anxiety attack. This company really makes me depressed. I pay on time every month for yrs and they cant even return a call or email. Now they changed the name because of all the bad reviews.shame on you
Gerardo Huerta
This could be one of worst insurance companies to deal with, the adjusters do not return calls or emails. I regret being a customer of this so called insurance company.
zhirad
one of the worse insurgence company i ever have dealt with..
Eitan Aizenshtein
They are THE WORSE!!! Nobody answer our phone calls, nor emails. We are waiting almost a month to be contact. Be careful to insure your cars/tracks with them!!! They do not care about our time and business at all. I need my track to be repair and they dragging legs. They just sent us ridiculous quote that is $5,500 less from the body shop.
David Hernandez
WHAT IS THIS INSURANCE COMPANY THINKING THE GIVE PEOPLE DISCOUNTS DURING THIS PANDEMIC AND NOW THEY WANT THERE MONEY BACK OR YOUR INSURANCE WILL BE CANCELED HOW DARE YOU YOU PEOPLE SHOULD BE ASHAMED ALL OF YOUS
NA
Can You all make sure w@h handling adjusters control their children/noises when speaking w people.Outrageous how many times I had to repeat myself because of her background noise.do better please, and little more professionalism wouldn't hurt either.
Darryl T
I was hit by one their clients. I drive a yukon xl denali . Im a lux black driver with lyft. They didn't want to pay me for lost wages saying that I could rent a car from lyft to continue working. I told the rep I cant rent a yukon from lyft and they told me I'm SOL!... I missed a lot of money that week. I should have lawyered up but didnt think it was that serious seeming how minor the damage was. They took 3 days to approve the funds for my repairs. After I called the headquarters myself because the body shop couldn't reach anyone. Stay away from INFINITY INSURANCE! And if someone hits you with INFINITY INSURANCE get a lawyer and get all of your money!
Nina Barragan
Ornesia Rogers was so rude to me over the phone, she scares me a lot. I'm a person that works focused on providing the best customer services I can and when I heard her reaction to my questions, looks definitely like she hates her job. She has not patience, she doesn't smile over the phone, she sounds unhappy. I'm scared to talk with her again. someone can help me? Thank you,
Showing 1 - 10 out of 363 reviews

Methodology

The car insurance quotes displayed are based on an analysis of Insurify’s database of over 40 million quotes from 500 ZIP codes nationwide. To obtain representative rates, Insurify’s data science team performs frequent comprehensive analyses of the factors car insurance providers weigh to calculate rates including driver demographics, driving record, credit score, desired coverage level, and more.

Insurify’s analysis also incorporates the Insurify Composite Score (ICS) assigned to each insurance provider. The ICS is a proprietary rating that weighs multiple factors reflecting the quality, reliability, and health of an insurance company. Ratings used to calculate the ICS include Financial Strength Ratings from A.M. Best, Standard & Poor’s, Moody’s, and Fitch; J.D. Power ratings; Consumer Reports customer satisfaction surveys and customer complaints; mobile app reviews; and user-generated company reviews. 

With the above insights and ranking methods, Insurify is able to offer car insurance shoppers insight into how various insurance providers compare to one another in terms of both cost and quality. Note, actual quotes will vary based on unique attributes including the policyholder’s driver history and their garaging address.