Founders vs Liberty Mutual Car Insurance

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4.8 Rating

2,700 Reviews

12 Million

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Last Updated: January 2022

Ratings

Insurify Composite Score

Founders
Not Rated
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Insurify Composite Score

Liberty Mutual
82
What is this?

Insurify Composite Score

Founders VS Liberty Mutual
Not Rated
82
What is this?
User Ratings
OptionsFounders Liberty Mutual
Rating/Reviews
48 reviews
857 reviews
U.S Auto Insurance Shopping Study (2018)
OptionsFounders Liberty Mutual
Call Center Representative--About average
Insurer Website--Better than most
Local Agent--Better than most
Overall Satisfaction--About average
Policy Offerings--Better than most
Pricing--About average
U.S Auto Insurance Claims Satisfaction Study (2018)
OptionsFounders Liberty Mutual
Claim Servicing--The rest
Estimation Process--The rest
First Notice of Loss (FNOL)--About average
Overall Satisfaction--The rest
Rental Experience--About average
Repair Process--About average
Settlement--The rest
J.D. Power Ratings by Region (out of 1000)
RegionFounders Liberty Mutual
California--816 pt
About average
Central--806 pt
The rest
Florida--805 pt
The rest
Mid-Atlantic--801 pt
The rest
New England--809 pt
About average
New York--818 pt
About average
North Central--812 pt
The rest
Northwest--807 pt
About average
Southeast--814 pt
The rest
Southwest--811 pt
About average
Texas--807 pt
The rest
Mobile App Ratings
RegionFounders Liberty Mutual
Android--
2,531 Reviews
iOS--
12,900 Reviews
Financial Ratings
OptionsFounders Liberty Mutual
A.M. BestA-A
Fitch--A-
Moody's--A2
Standard & Poor's--A

Quotes & Discounts

Discount typeFounders Liberty Mutual
Claims Free RenewalVariesVaries
Home OwnerVariesVaries
Multiple PolicyVariesVaries
Multiple VehicleVariesUp to 5%
Provider SwitchVaries--
Accident Free--Varies
Accident Prevention Course--Varies
Advance shopper--Up to 45%
Anti-Theft Device--Up to 25%
Anti-lock Brake--Varies
ByMile--Varies
Driving training--Up to 30%
EV/Hybrid--Varies
Early Shopper--Varies
Electronic Stability Control--Varies
Good Student--Up to 22%
Military--Varies
New Graduate--Varies
New Teen Driver--Varies
Newlywed--Varies
Organization--Varies
Paid in full--Varies
Paperless documents--Varies
Passive Restraint--Up to 20%
Policy Update/Extension--Varies
Preferred payment--Varies
RightTrack--Up to 30%
Safety Feature--Varies
Senior Adult--Varies
Signing documents when you buy online--Varies
Starting your auto quote online--Up to 12%
Student Away at School--Varies
teenSMART--Varies

Payment Methods

Discount typeFounders Liberty Mutual
Automatic Online Payment
yesyes
Bank Payment/Direct Deposit --yes
Cash Payment
yes--
Credit Card Payment yesyes
Debit Card Payments yesyes
Electronic Check
yesyes
Mail Payment
yesyes
Mobile App Payments
--yes
Online Payment
yesyes
Payroll Deduction
--yes
Phone Payment
--yes
Prepayment
--yes

Features and Services

Features and ServicesFounders Liberty Mutual
24/7 serviceyesyes
Accident forgiveness--yes
Enhanced towing & substitute coverage--yes
Low prices for high risk driversyes--
Mobile app--yes
Online account managementyesyes
Policy bundling discounts--yes
Roadside assistance--yes

Optional Coverages

Optional CoveragesFounders Liberty Mutual
Accident Forgiveness
--yes
Accidental Death, Dismemberment, Disability
yes--
Better Car Replacement
--yes
Emergency Assistance Coverage
--yes
Emergency Lockout Coverage
--yes
Gap Insurance
--yes
Legal Defense Costs Coverage
yesyes
Lifetime Repair Guarantee
--yes
New Car Replacement Coverage
--yes
Original Equipment Manufacturer Coverage
--yes
Rental Reimbursement
--yes
Roadside Assistance
--yes
Teachers Insurance
--yes
Vanishing Deductible
--yes
Work Loss Coverage
--yes

Uber and Lyft driver insurance

  • Founders
  • Liberty Mutual
  • Both

SR‌-22 Insurance by State

  • Founders
  • Liberty Mutual
  • Both

Compare Insurance Products

ProductFounders Liberty Mutual
Accident InsuranceAccident Insurance--yes
ATV InsuranceATV Insurance--yes
Car InsuranceCar Insuranceyesyes
Boat InsuranceBoat Insurance--yes
Classic Car InsuranceClassic Car Insurance--yes
Condo InsuranceCondo Insurance--yes
Critical Illness InsuranceCritical Illness Insurance--yes
Dwelling Fire InsuranceDwelling Fire Insurance--yes
Flood InsuranceFlood Insurance--yes
Home InsuranceHome Insurance--yes
Identity Theft InsuranceIdentity Theft Insurance--yes
Life InsuranceLife Insurance--yes
Mobile Home InsuranceMobile Home Insurance--yes
Motorcycle InsuranceMotorcycle Insurance--yes
Pet InsurancePet Insurance--yes
Renters InsuranceRenters Insurance--yes
RV InsuranceRV Insurance--yes
Small Business InsuranceSmall Business Insurance--yes
Tuition InsuranceTuition Insurance--yes
Umbrella InsuranceUmbrella Insurance--yes

User Reviews

  • Founders Reviews
  • Liberty Mutual Reviews
1.4
5 Stars
8 %
3 Stars
2 %
1 Star
90 %

Most Helpful Review

By Jimmy C
Terrible customer service. Filed a claim against their insured, who was 100% at fault in a car vs. motorcycle accident. No follow up, the adjuster showed up at the garage to get an estimate then refused to answer calls to authorize the work. I had to lay out the cost and file with my insurance company to get it fixed before the summer riding season was over. This company should not be allowed to conduct business with the blatant policy of ignoring people until they go away.

Most Critical Review

By Jeremy
To high

All Reviews

Showing 1 - 10 out of 48 Reviews
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Read reviews that mention

Bonnie Richardson
My daughter was in a car accident and we tried to call calling the insurance company they gave us an adjuster who was very rude and not courteous at all call back so I called back because they told me they could not give me another adjuster and I asked for a supervisors number I called repeatedly no answer I called back for another supervisor that was different than again I called no answer they haven't yet to return my phone call this is the worst insurance company I have ever seen and I've been around for 60 years
Jimmy C
Terrible customer service. Filed a claim against their insured, who was 100% at fault in a car vs. motorcycle accident. No follow up, the adjuster showed up at the garage to get an estimate then refused to answer calls to authorize the work. I had to lay out the cost and file with my insurance company to get it fixed before the summer riding season was over. This company should not be allowed to conduct business with the blatant policy of ignoring people until they go away.
John Trimmer
They cheat people out of claims. Beware of using them. The person that has their insurance hit our car and they are doing everything they can do not to pay they claim. So sad !
Lawanna R
Horrible Company!! I didn’t want to give this company a tip of a STAR!!
Ulises R
Poor company to deal with, never completed an accident investigation and did not fulfill the duties of coverage, very poor insurance and claim department. Do not recommended!!!!!!!!!!!
Jefferson F
Completely inefficient and rude. Lazy workers continually lie and and do not respond to calls. Would never recommend this company to anyone. They need to be shut done immediately.
AMiller
This is the worst insurance company I've ever had the displeasure of dealing with. I slid on black ice and hit the curb, they processed the claim as an at fault accident. The adjuster is no longer with the company and the new adjuster Janelle stated to me that regardless of the weather its my responsibility to keep my car on the road. Processed the claim as two separate claims and now I cant get any insurance anywhere
Gregorio R
Quite possible the worst insurance company in existence. Had an accident well over a month ago with the other driver being at fault. The driver at fault is insured through founders. They repeatedly ignored emails and phone calls, or would deliberately withhold information which prolonged the process of getting my vehicle fixed (vehicle is still not fixed, 5 weeks later) As a cab driver my employers will not allow me to work with a damaged vehicle so I have been unable to work since the accident. When they finally moved forward with requesting an estimate for damage repair they outright said they were not going to pay because the body shop was charging more than they believed the damage was worth. Now they are outright refusing to pay for wages lost for not being able to work due to the vehicle not meeting my employers standards thanks to their clients lack of attention behind the wheel, Their reason being that I should have had my insurance pay for the damages caused by their client. Will definitely be fighting this because my vehicle is not only property but also my livelihood, I came close to eviction due to their childish behavior.
Doris B
Since so many have complained about them, I thought I would write a nice review for a change. We had a car crash behind our property, and one car went into our fence. I contacted their insurance company, Founders, and was told to get an estimate, take pictures of the damage, and e-mail them. They said an adjuster would contact me. With in a week, they contacted me and asked where to sent the check. A week later in came in the mail. I was very pleased with the speed at which they settled my claim. Maybe if I had car damage instead of property damage, it would have been different. But I am very happy. (I cashed check immediately a month ago, and no problems.) Doris **
Magdalena p
Worse insurance EVER.. Had an accident not of our fault and other vehicle had no coverage so we went with our insurance. Been close 2 weeks no reply from them or help.. Oit of car since.. Wth DO NOT GO WITH THEM to safe at long end its more money. 1 start cuz I had to in order to send this warming
Showing 1 - 10 out of 48 reviews

Methodology

The car insurance quotes displayed are based on an analysis of Insurify’s database of over 40 million quotes from 500 ZIP codes nationwide. To obtain representative rates, Insurify’s data science team performs frequent comprehensive analyses of the factors car insurance providers weigh to calculate rates including driver demographics, driving record, credit score, desired coverage level, and more.

Insurify’s analysis also incorporates the Insurify Composite Score (ICS) assigned to each insurance provider. The ICS is a proprietary rating that weighs multiple factors reflecting the quality, reliability, and health of an insurance company. Ratings used to calculate the ICS include Financial Strength Ratings from A.M. Best, Standard & Poor’s, Moody’s, and Fitch; J.D. Power ratings; Consumer Reports customer satisfaction surveys and customer complaints; mobile app reviews; and user-generated company reviews. 

With the above insights and ranking methods, Insurify is able to offer car insurance shoppers insight into how various insurance providers compare to one another in terms of both cost and quality. Note, actual quotes will vary based on unique attributes including the policyholder’s driver history and their garaging address.