Elephant vs USAA Car Insurance

Enter your zipcode to get started

Shopper Approved

4.8 Rating

2,700 Reviews

12 Million

Quotes

Been Here Before?

Get Back to My Quotes
Last Updated: January 2022

Ratings

Insurify Composite Score

Elephant
Not Rated
What is this?

Insurify Composite Score

USAA
96
What is this?

Insurify Composite Score

Elephant VS USAA
Not Rated
96
What is this?
User Ratings
OptionsElephant USAA
Rating/Reviews
3,222 reviews
1,031 reviews
U.S Auto Insurance Shopping Study (2018)
OptionsElephant USAA
Call Center Representative--Among the best
Insurer Website--Among the best
Local Agent--About average
Overall Satisfaction--Among the best
Policy Offerings--Among the best
Pricing--Among the best
U.S Auto Insurance Claims Satisfaction Study (2018)
OptionsElephant USAA
Claim Servicing--Better than most
Estimation Process--Better than most
First Notice of Loss (FNOL)--Among the best
Overall Satisfaction--Among the best
Rental Experience--Better than most
Repair Process--Among the best
Settlement--Better than most
J.D. Power Ratings by Region (out of 1000)
RegionElephant USAA
California--894 pt
Among the best
Central--906 pt
Among the best
Florida--888 pt
Among the best
Mid-Atlantic--896 pt
Among the best
New England--893 pt
Among the best
New York--900 pt
Among the best
North Central--905 pt
Among the best
Northwest--896 pt
Among the best
Southeast--894 pt
Among the best
Southwest--887 pt
Among the best
Texas--899 pt
Among the best
Mobile App Ratings
RegionElephant USAA
Android--
98,577 Reviews
iOS--
3,600 Reviews
Financial Ratings
OptionsElephant USAA
A.M. Best--A++
Fitch--AA+
Moody's--Aa1
Standard & Poor's--AA+

Auto Insurance Quotes

For Married Drivers

CityElephant USAA
Austin--$48
Chicago--$47
Philadelphia--$31
Phoenix--$39
Santa Monica--$50

For Single Drivers

CityElephant USAA
Austin--$61
Chicago--$69
Philadelphia--$41
Phoenix--$58
Santa Monica--$89

For Male Drivers

CityElephant USAA
Austin--$55
Chicago--$59
Philadelphia--$38
Phoenix--$52
Santa Monica--$82

For Female Drivers

CityElephant USAA
Austin--$54
Chicago--$57
Philadelphia--$35
Phoenix--$44
Santa Monica--$57

For Drivers with Speeding Ticket

CityElephant USAA
Austin--$73
Chicago--$85
Philadelphia--$45
Phoenix--$69
Santa Monica--$115

For Drivers with No Speeding Ticket

CityElephant USAA
Austin--$51
Chicago--$52
Philadelphia--$35
Phoenix--$44
Santa Monica--$59

For Drivers Age Between 18-40

CityElephant USAA
Austin--$61
Chicago--$71
Philadelphia--$42
Phoenix--$59
Santa Monica--$95

For Drivers Age Between 40-65

CityElephant USAA
Austin--$44
Chicago--$43
Philadelphia--$28
Phoenix--$35
Santa Monica--$49

For Drivers Age of 65+

CityElephant USAA
Austin--$71
Chicago--$66
Philadelphia--$46
Phoenix--$57
Santa Monica--$48

For Drivers with Average Credit

CityElephant USAA
Austin--$59
Chicago--$68
Philadelphia--$41
Phoenix--$51
Santa Monica--$68

For Drivers with Fair Credit

CityElephant USAA
Austin--$57
Chicago--$55
Philadelphia--$37
Phoenix--$46
Santa Monica--$55

For Drivers with Good Credit

CityElephant USAA
Austin--$45
Chicago--$47
Philadelphia--$32
Phoenix--$38
Santa Monica--$55

For Drivers with Excellent Credit

CityElephant USAA
Austin--$57
Chicago--$62
Philadelphia--$35
Phoenix--$57
Santa Monica--$99

Quotes & Discounts

Discount typeElephant USAA
Multiple VehicleUp to 25%Up to 13%
Signing documents when you buy onlineUp to 14%--
Starting your auto quote onlineUp to 12%--
Multiple PolicyUp to 8%Up to 9%
Paid in fullUp to 7%--
Work From HomeUp to 7%--
Good StudentUp to 6%Varies
Accident FreeUp to 5%--
Advance shopperUp to 5%--
Good DriverUp to 5%Up to 10%
Home OwnerUp to 4%--
Paperless documentsUp to 2%--
Accident Forgiveness--Varies
Anti-Theft Device--Up to 20%
Anti-lock Brake--Varies
Daytime Running Lights--Varies
Defensive Driver--Varies
Driving training--Varies
Family--Up to 10%
Low Mileage--Varies
Loyalty--Varies
Military--Up to 15%
New Car--Varies
Passive Restraint--Up to 15%
Student Away at School--Up to 20%
Vehicle Storage--Up to 60%
teenSMART--Varies

Payment Methods

Discount typeElephant USAA
Automatic Online Payment
yesyes
Bank Payment/Direct Deposit yes--
Credit Card Payment yes--
Debit Card Payments yes--
Electronic Check
yes--
Mail Payment
--yes
Mobile App Payments
--yes
Money Transfer
yes--
Multi-Payment Installment Plans
yes--
Online Payment
yesyes
Phone Payment
yes--
Prepayment
yes--

Features and Services

Features and ServicesElephant USAA
24/7 serviceyesyes
Accident forgivenessyes--
Diminishing deductibleyes--
Flexible / convenient payments--yes
Mobile app--yes
Online account managementyesyes
Policy bundling discountsyes--
Roadside assistanceyesyes

Optional Coverages

Optional CoveragesElephant USAA
Accident Forgiveness
--yes
Accidental Death, Dismemberment, Disability
yes--
Extended Coverage
--yes
Gap Insurance
yes--
Rental Reimbursement
yesyes
Roadside Assistance
yesyes
Vanishing Deductible
yes--

Uber and Lyft driver insurance

  • Elephant
  • USAA
  • Both

SR‌-22 Insurance by State

  • Elephant
  • USAA
  • Both

Compare Insurance Products

ProductElephant USAA
Personal Articles InsurancePersonal Articles Insurance--yes
ATV InsuranceATV Insuranceyes--
Car InsuranceCar Insuranceyesyes
Aviation InsuranceAviation Insurance--yes
Boat InsuranceBoat Insurance--yes
Classic Car InsuranceClassic Car Insurance--yes
Collectibles InsuranceCollectibles Insurance--yes
Condo InsuranceCondo Insuranceyesyes
Dwelling Fire InsuranceDwelling Fire Insurance--yes
Farm InsuranceFarm Insurance--yes
Flood InsuranceFlood Insurance--yes
Home InsuranceHome Insuranceyesyes
Life InsuranceLife Insuranceyesyes
Mobile Home InsuranceMobile Home Insurance--yes
Motorcycle InsuranceMotorcycle Insuranceyesyes
Renters InsuranceRenters Insurance--yes
RV InsuranceRV Insurance--yes
Small Business InsuranceSmall Business Insurance--yes
Umbrella InsuranceUmbrella Insuranceyesyes

User Reviews

  • Elephant Reviews
  • USAA Reviews
4.7
5 Stars
84 %
4 Stars
10 %
3 Stars
3 %
2 Stars
1 %
1 Star
3 %

Most Positive Review

By Davette
Elephant is a great insurance provider, unfortunately we are in need of lower rates. I would highly recommend friends and family as I have.

Most Critical Review

By Joe
All they want is your money but they will not stand behind you when you need them

All Reviews

Showing 1 - 10 out of 1000 Reviews
Sort by

Read reviews that mention

LaWanda Johnson
Beware of this company! I was warned that they were overcharging me. When I canceled the policy, they still went in my bank account and stole my money. Don’t give them access to your bank account ever!!!
Chad
Had an accident where a large portion of my right passenger fender was damaged. Elephant has refused to cover this since they said there was a previous accident on that side of the vehicle and that's no longer covered. I sent in pictures to prove otherwise and they reviewed and still denied the claim. If I could give 0 stars I would but this is typical for an insurance firm to take your money and not want to take care of you after an accident. Will be filing complaints with the BBB as well as the NAIC and Virginia SCC.
Naomi
service
Kenisha T
I got insurance with them I'm May of this year. They asked me about everyone in the household, I explained to them who they were and that I was the only driver. I went to pay my car insurance the next month and they cancelled my insurance because someone that use to live in my household had a suspended license in another state. Then they wanted me to show proof of insurance elsewhere for the other people and I told them they didn't have a license or a car. So they wanted to add them on for $*** a month, then they had a nerve to tell me that I had a balance with them.
Curtis
They pulled the classic fraud game of BAIT AND SWITCH. Last year they enticed me to leave my previous insurer of 20 years with a lower rate. Now after first year they are jacking up my renewal rate by over 30%. Complete fraud and poor business
Thomas L
I spoke to 3 different people about why Elephant cancelled my policy without notice after accepting the recent payment 5 days earlier. The first person I spoke with was rude and refused to transfer me to a supervisor even after asking over ten times, even said they had no supervisor. Called the same number on a different phone while on hold in the original call, that lady hung up on me when I insisted to speak to a supervisor. Next was someone from another department who started to refuse a supervisor, then gave in and transferred me. The supervisor was worse than the employees. Repeatedly saying I received a notice of cancellation even though I told her I did not receive anything in the mail or email. Then she said that was no longer relevant because she just explained it. Kept insisting that they needed my girlfriend's information when she has nothing to do with my policy. Just because I payed with her card doesn't mean she has anything to do with my policy. Due to lack of professionalism, attitude, rudeness just to get a question answered, I left my policy cancelled. If I had to deal with such issues as cancellation without notice, and rudeness with getting a simple question answered, what would happen if I was in an accident, what kind of service would I get then?
Sonia M
Awful customer service!! They drafted my account after I had canceled my policy. They never notified me they were going to do this. I called to find out why they drafted my account and asked to speak with a supervisor but the supervisor refused to take my call.
Charlie M
After reading the reviews, I don't know how this company is still in business!
Peter
Congrat me by jumping my annual rate with any explanation.
Tim L
Had a claim with them and it took 2 weeks to find if the car was totaled. Took another 2 and a half weeks to get a check that was under value! Claims adjuster will not answer your calls or call you back! Waist of time. *** **** *** *******!
Showing 1 - 10 out of 1000 reviews

Methodology

The car insurance quotes displayed are based on an analysis of Insurify’s database of over 40 million quotes from 500 ZIP codes nationwide. To obtain representative rates, Insurify’s data science team performs frequent comprehensive analyses of the factors car insurance providers weigh to calculate rates including driver demographics, driving record, credit score, desired coverage level, and more.

Insurify’s analysis also incorporates the Insurify Composite Score (ICS) assigned to each insurance provider. The ICS is a proprietary rating that weighs multiple factors reflecting the quality, reliability, and health of an insurance company. Ratings used to calculate the ICS include Financial Strength Ratings from A.M. Best, Standard & Poor’s, Moody’s, and Fitch; J.D. Power ratings; Consumer Reports customer satisfaction surveys and customer complaints; mobile app reviews; and user-generated company reviews. 

With the above insights and ranking methods, Insurify is able to offer car insurance shoppers insight into how various insurance providers compare to one another in terms of both cost and quality. Note, actual quotes will vary based on unique attributes including the policyholder’s driver history and their garaging address.