Elephant vs Mercury Car Insurance

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4.8 Rating

2,700 Reviews

12 Million

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Last Updated: January 2022

Ratings

Insurify Composite Score

Elephant
Not Rated
What is this?

Insurify Composite Score

Mercury
81
What is this?

Insurify Composite Score

Elephant VS Mercury
Not Rated
81
What is this?
User Ratings
OptionsElephant Mercury
Rating/Reviews
3,222 reviews
1,419 reviews
U.S Auto Insurance Shopping Study (2018)
OptionsElephant Mercury
Local Agent--The rest
Overall Satisfaction--The rest
Policy Offerings--The rest
Pricing--The rest
U.S Auto Insurance Claims Satisfaction Study (2018)
OptionsElephant Mercury
Claim Servicing--The rest
Estimation Process--About average
First Notice of Loss (FNOL)--The rest
Overall Satisfaction--The rest
Rental Experience--The rest
Repair Process--About average
Settlement--About average
J.D. Power Ratings by Region (out of 1000)
RegionElephant Mercury
California--795 pt
The rest
Florida--808 pt
The rest
Mobile App Ratings
RegionElephant Mercury
Android--
161 Reviews
Financial Ratings
OptionsElephant Mercury
A.M. Best--A
Fitch--A
Moody's--A2

Auto Insurance Quotes

For Married Drivers

CityElephant Mercury
Austin--$74
Chicago--$106
Phoenix--$96
Santa Monica--$67

For Single Drivers

CityElephant Mercury
Austin--$81
Chicago--$152
Phoenix--$93
Santa Monica--$122

For Male Drivers

CityElephant Mercury
Austin--$77
Chicago--$146
Phoenix--$94
Santa Monica--$116

For Female Drivers

CityElephant Mercury
Austin--$78
Chicago--$113
Phoenix--$95
Santa Monica--$72

For Drivers with Speeding Ticket

CityElephant Mercury
Austin--$102
Chicago--$174
Phoenix--$114
Santa Monica--$134

For Drivers with No Speeding Ticket

CityElephant Mercury
Austin--$72
Chicago--$119
Phoenix--$91
Santa Monica--$86

For Drivers Age Between 18-40

CityElephant Mercury
Austin--$81
Chicago--$150
Phoenix--$92
Santa Monica--$136

For Drivers Age Between 40-65

CityElephant Mercury
Austin--$70
Chicago--$103
Phoenix--$90
Santa Monica--$60

For Drivers Age of 65+

CityElephant Mercury
Austin--$93
Chicago--$147
Phoenix--$123
Santa Monica--$67

For Drivers with Average Credit

CityElephant Mercury
Austin--$86
Chicago--$134
Phoenix--$103
Santa Monica--$83

For Drivers with Fair Credit

CityElephant Mercury
Austin--$84
Chicago--$111
Phoenix--$102
Santa Monica--$79

For Drivers with Good Credit

CityElephant Mercury
Austin--$74
Chicago--$123
Phoenix--$99
Santa Monica--$67

For Drivers with Excellent Credit

CityElephant Mercury
Austin--$67
Chicago--$149
Phoenix--$75
Santa Monica--$147

Quotes & Discounts

Discount typeElephant Mercury
Multiple VehicleUp to 25%Up to 26%
Signing documents when you buy onlineUp to 14%--
Starting your auto quote onlineUp to 12%--
Multiple PolicyUp to 8%Up to 10%
Paid in fullUp to 7%Varies
Work From HomeUp to 7%--
Good StudentUp to 6%Up to 10%
Accident FreeUp to 5%--
Advance shopperUp to 5%--
Good DriverUp to 5%Up to 18%
Home OwnerUp to 4%--
Paperless documentsUp to 2%--
Anti-Theft Device--Up to 5%
Federal Employee--Varies
Good Credit--Up to 73%
Low Mileage--Varies
Occasional driver--Varies
Organization--Varies
Passive Restraint--Up to 5%
Professional organization--Varies
Public Safety Professional--Varies
Senior Adult--Varies
Student Away at School--Up to 10%
VIN Etching--Varies

Payment Methods

Discount typeElephant Mercury
Automatic Online Payment
yes--
Bank Payment/Direct Deposit yes--
Credit Card Payment yes--
Debit Card Payments yes--
Electronic Check
yes--
Mail Payment
--yes
Money Transfer
yes--
Multi-Payment Installment Plans
yes--
Online Payment
yesyes
Person 2 Person Payment --yes
Phone Payment
yesyes
Prepayment
yes--

Features and Services

Features and ServicesElephant Mercury
24/7 serviceyesyes
Accident forgivenessyes--
Diminishing deductibleyes--
Online account managementyesyes
Policy bundling discountsyes--
Roadside assistanceyesyes

Optional Coverages

Optional CoveragesElephant Mercury
Accidental Death, Dismemberment, Disability
yes--
Comprehensive Claim Forgiveness
--yes
Gap Insurance
yes--
Rental Reimbursement
yesyes
Roadside Assistance
yesyes
Vanishing Deductible
yes--

Uber and Lyft driver insurance

  • Elephant
  • Mercury
  • Both

SR‌-22 Insurance by State

  • Elephant
  • Mercury
  • Both

Compare Insurance Products

ProductElephant Mercury
ATV InsuranceATV Insuranceyes--
Car InsuranceCar Insuranceyesyes
Business InsuranceBusiness Insurance--yes
Commercial InsuranceCommercial Insurance--yes
Condo InsuranceCondo Insuranceyesyes
Home InsuranceHome Insuranceyesyes
Life InsuranceLife Insuranceyes--
Motorcycle InsuranceMotorcycle Insuranceyes--
Renters InsuranceRenters Insurance--yes
Umbrella InsuranceUmbrella Insuranceyesyes

User Reviews

  • Elephant Reviews
  • Mercury Reviews
4.7
5 Stars
84 %
4 Stars
10 %
3 Stars
3 %
2 Stars
1 %
1 Star
3 %

Most Positive Review

By Davette
Elephant is a great insurance provider, unfortunately we are in need of lower rates. I would highly recommend friends and family as I have.

Most Critical Review

By Joe
All they want is your money but they will not stand behind you when you need them

All Reviews

Showing 1 - 10 out of 1000 Reviews
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Read reviews that mention

LaWanda Johnson
Beware of this company! I was warned that they were overcharging me. When I canceled the policy, they still went in my bank account and stole my money. Don’t give them access to your bank account ever!!!
Chad
Had an accident where a large portion of my right passenger fender was damaged. Elephant has refused to cover this since they said there was a previous accident on that side of the vehicle and that's no longer covered. I sent in pictures to prove otherwise and they reviewed and still denied the claim. If I could give 0 stars I would but this is typical for an insurance firm to take your money and not want to take care of you after an accident. Will be filing complaints with the BBB as well as the NAIC and Virginia SCC.
Naomi
service
Kenisha T
I got insurance with them I'm May of this year. They asked me about everyone in the household, I explained to them who they were and that I was the only driver. I went to pay my car insurance the next month and they cancelled my insurance because someone that use to live in my household had a suspended license in another state. Then they wanted me to show proof of insurance elsewhere for the other people and I told them they didn't have a license or a car. So they wanted to add them on for $*** a month, then they had a nerve to tell me that I had a balance with them.
Curtis
They pulled the classic fraud game of BAIT AND SWITCH. Last year they enticed me to leave my previous insurer of 20 years with a lower rate. Now after first year they are jacking up my renewal rate by over 30%. Complete fraud and poor business
Thomas L
I spoke to 3 different people about why Elephant cancelled my policy without notice after accepting the recent payment 5 days earlier. The first person I spoke with was rude and refused to transfer me to a supervisor even after asking over ten times, even said they had no supervisor. Called the same number on a different phone while on hold in the original call, that lady hung up on me when I insisted to speak to a supervisor. Next was someone from another department who started to refuse a supervisor, then gave in and transferred me. The supervisor was worse than the employees. Repeatedly saying I received a notice of cancellation even though I told her I did not receive anything in the mail or email. Then she said that was no longer relevant because she just explained it. Kept insisting that they needed my girlfriend's information when she has nothing to do with my policy. Just because I payed with her card doesn't mean she has anything to do with my policy. Due to lack of professionalism, attitude, rudeness just to get a question answered, I left my policy cancelled. If I had to deal with such issues as cancellation without notice, and rudeness with getting a simple question answered, what would happen if I was in an accident, what kind of service would I get then?
Sonia M
Awful customer service!! They drafted my account after I had canceled my policy. They never notified me they were going to do this. I called to find out why they drafted my account and asked to speak with a supervisor but the supervisor refused to take my call.
Charlie M
After reading the reviews, I don't know how this company is still in business!
Peter
Congrat me by jumping my annual rate with any explanation.
Tim L
Had a claim with them and it took 2 weeks to find if the car was totaled. Took another 2 and a half weeks to get a check that was under value! Claims adjuster will not answer your calls or call you back! Waist of time. *** **** *** *******!
Showing 1 - 10 out of 1000 reviews

Methodology

The car insurance quotes displayed are based on an analysis of Insurify’s database of over 40 million quotes from 500 ZIP codes nationwide. To obtain representative rates, Insurify’s data science team performs frequent comprehensive analyses of the factors car insurance providers weigh to calculate rates including driver demographics, driving record, credit score, desired coverage level, and more.

Insurify’s analysis also incorporates the Insurify Composite Score (ICS) assigned to each insurance provider. The ICS is a proprietary rating that weighs multiple factors reflecting the quality, reliability, and health of an insurance company. Ratings used to calculate the ICS include Financial Strength Ratings from A.M. Best, Standard & Poor’s, Moody’s, and Fitch; J.D. Power ratings; Consumer Reports customer satisfaction surveys and customer complaints; mobile app reviews; and user-generated company reviews. 

With the above insights and ranking methods, Insurify is able to offer car insurance shoppers insight into how various insurance providers compare to one another in terms of both cost and quality. Note, actual quotes will vary based on unique attributes including the policyholder’s driver history and their garaging address.