Direct Auto vs National General Car Insurance

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4.8 Rating

2,700 Reviews

12 Million

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Last Updated: January 2022

Ratings

Insurify Composite Score

Direct Auto
Not Rated
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Insurify Composite Score

National General
58
What is this?

Insurify Composite Score

Direct Auto VS National General
Not Rated
58
What is this?
User Ratings
OptionsDirect Auto National General
Rating/Reviews
26 reviews
210 reviews
J.D. Power Ratings by Region (out of 1000)
RegionDirect Auto National General
Southeast--810 pt
The rest
Financial Ratings
OptionsDirect Auto National General
A.M. Best--A-

Auto Insurance Quotes

For Married Drivers

CityDirect Auto National General
Austin--$68

For Single Drivers

CityDirect Auto National General
Austin--$74

For Male Drivers

CityDirect Auto National General
Austin--$70

For Female Drivers

CityDirect Auto National General
Austin--$72

For Drivers with Speeding Ticket

CityDirect Auto National General
Austin--$82

For Drivers with No Speeding Ticket

CityDirect Auto National General
Austin--$69

For Drivers Age Between 18-40

CityDirect Auto National General
Austin--$75

For Drivers Age Between 40-65

CityDirect Auto National General
Austin--$63

For Drivers Age of 65+

CityDirect Auto National General
Austin--$88

For Drivers with Average Credit

CityDirect Auto National General
Austin--$82

For Drivers with Fair Credit

CityDirect Auto National General
Austin--$75

For Drivers with Good Credit

CityDirect Auto National General
Austin--$69

For Drivers with Excellent Credit

CityDirect Auto National General
Austin--$58

Quotes & Discounts

Discount typeDirect Auto National General
MilitaryUp to 25%--
Multiple VehicleUp to 25%Varies
Prior carrierUp to 25%--
Provider SwitchUp to 25%--
Policy Update/ExtensionUp to 20%--
Home OwnerUp to 15%--
Good DriverUp to 10%Varies
Good StudentUp to 10%--
Welcome Back CreditUp to 6%--
Affinity groupUp to 5%Varies
Low MileageUp to 5%Varies
Multiple PolicyUp to 5%Varies
Senior AdultUp to 5%--
Paid in fullVariesVaries
Anti-Theft Device--Varies
Anti-lock Brake--Varies
Loyalty--Varies
Organization--Varies

Payment Methods

Discount typeDirect Auto National General
Automatic Online Payment
yes--
Cash Payment
yes--
Credit Card Payment yes--
Debit Card Payments yes--
Electronic Check
yes--
In Person Payment
yes--
Mail Payment
yes--
Multi-Payment Installment Plans
yes--
Online Payment
yesyes
Pay Through Your Agent
yes--
Phone Payment
yes--
Prepayment
yes--
Text Payment
yes--

Features and Services

Features and ServicesDirect Auto National General
24/7 serviceyesyes
Flexible / convenient paymentsyesyes
Mobile app--yes
Online account managementyesyes
Roadside assistanceyes--

Optional Coverages

Optional CoveragesDirect Auto National General
Accidental Death, Dismemberment, Disability
yes--
Antique or Collector Car Insurance
--yes
Emergency Assistance Coverage
--yes
New Car Replacement Coverage
--yes
Rental Reimbursement
yesyes
Roadside Assistance
yes--

Online Quoting by State

  • Direct Auto
  • National General
  • Both

SR‌-22 Insurance by State

  • Direct Auto
  • National General
  • Both

Compare Insurance Products

ProductDirect Auto National General
Car InsuranceCar Insuranceyesyes
Life InsuranceLife Insuranceyes--

User Reviews

  • Direct Auto Reviews
  • National General Reviews
3.4
5 Stars
46 %
4 Stars
8 %
3 Stars
12 %
2 Stars
12 %
1 Star
23 %

Most Positive Review

By Patricia
Great price can do everything online but also has local offices

Most Critical Review

By Mike
Upon getting my policy I noticed it did not have comp & coll on it as I was believed it to be & when I wanted it added they said it would be $ 209 a month not the $ 117.53 as I was believed it to be . so I'm still at direct but looking around . I need full coverage below $200.00 a month and direct said they can't do it less then $ 209.00 I'm disabled & on limited monthly income .

All Reviews

Showing 1 - 10 out of 26 Reviews
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Read reviews that mention

Maria
J Yeargain
Miss Mary Williams of in Jacksonville Arkansas assisted us thoroughly she was fantastic and answered all her questions concisely she is a true professional we thank her greatly
Fred
Kevin did an excellent job with my every needs for my son’s insurance.intelligent informative and nice guy.
Amber Lytle
Don’t deal with these people there awful they took out 584.06 in one month when our payment in only 292.03 but they aren’t very friendly and make you jump through hoops to get money back save yourself the heartache and the headache and go somewhere else
Jesse Redmon
To whom this may concern. My name as you can see is Jesse Redmon and I have been a direct auto customer for more than a year now. And today I made a payment by phone to a Jacgueline Smith in Birmingham Ala. And I just want to take the time to Express how much I enjoyed the professional service that I received. Jackie was such a pleasure and professional representative. Please Express my profound thanks to her for a job well done. Thanks so very much, for your time.
Ashley
Great customer service at the location on union ave memphis tn.. Very quick and efficient! Ann was very helpful to me.. Thanks
Jenny
My husband called for a quote. A representative answered and kept calling him " Hon". She seemed confused taking calls and told him she made some mistake on her end. Then the rep asked for my husband's phone number for an immediate call back, but of course never followed through. I sure wouldn't trust this company after that call.
Earl
tonya harding and thatB.H. from Texas Really
Emanuel Escandon
Ms. Claudia Ramirez was very helpful to me in starting my policy. Great customer service, well explained coverage!!! definitely will be referring friends and family over
Billy
Them all right
Showing 1 - 10 out of 26 reviews

Methodology

The car insurance quotes displayed are based on an analysis of Insurify’s database of over 40 million quotes from 500 ZIP codes nationwide. To obtain representative rates, Insurify’s data science team performs frequent comprehensive analyses of the factors car insurance providers weigh to calculate rates including driver demographics, driving record, credit score, desired coverage level, and more.

Insurify’s analysis also incorporates the Insurify Composite Score (ICS) assigned to each insurance provider. The ICS is a proprietary rating that weighs multiple factors reflecting the quality, reliability, and health of an insurance company. Ratings used to calculate the ICS include Financial Strength Ratings from A.M. Best, Standard & Poor’s, Moody’s, and Fitch; J.D. Power ratings; Consumer Reports customer satisfaction surveys and customer complaints; mobile app reviews; and user-generated company reviews. 

With the above insights and ranking methods, Insurify is able to offer car insurance shoppers insight into how various insurance providers compare to one another in terms of both cost and quality. Note, actual quotes will vary based on unique attributes including the policyholder’s driver history and their garaging address.