Last Updated February 1, 2022

Ratings

Insurify Composite Score

CSAA

Insurify Composite Score

Liberty Mutual

Insurify Composite Score

CSAA VS Liberty Mutual

Compare Quotes

User Ratings

Options	CSAA	Liberty Mutual
Rating/Reviews	176 reviews	857 reviews

U.S Auto Insurance Shopping Study (2018)
ℹ

Options	CSAA	Liberty Mutual
Call Center Representative	Among the best	About average
Insurer Website	The rest	Better than most
Local Agent	Better than most	Better than most
Overall Satisfaction	Better than most	About average
Policy Offerings	About average	Better than most
Pricing	Better than most	About average

U.S Auto Insurance Claims Satisfaction Study (2018)
ℹ

Options	CSAA	Liberty Mutual
Claim Servicing	The rest	The rest
Estimation Process	About average	The rest
First Notice of Loss (FNOL)	The rest	About average
Overall Satisfaction	About average	The rest
Rental Experience	The rest	About average
Repair Process	Better than most	About average
Settlement	About average	The rest

J.D. Power Ratings by Region (out of 1000)
ℹ

Region	CSAA	Liberty Mutual
California	814 pt About average	816 pt About average
Central	--	806 pt The rest
Florida	--	805 pt The rest
Mid-Atlantic	816 pt The rest	801 pt The rest
New England	--	809 pt About average
New York	--	818 pt About average
North Central	--	812 pt The rest
Northwest	--	807 pt About average
Southeast	--	814 pt The rest
Southwest	839 pt Among the best	811 pt About average
Texas	--	807 pt The rest

Mobile App Ratings
ℹ

Region	CSAA	Liberty Mutual
Android	24,330 Reviews	2,531 Reviews
iOS	737 Reviews	12,900 Reviews

Financial Ratings

Options	CSAA	Liberty Mutual
A.M. Best	A	A
Fitch	--	A-
Moody's	--	A2
Standard & Poor's	--	A

Auto Insurance Quotes

For Married Drivers

City	CSAA	Liberty Mutual
Phoenix	$54	--
Santa Monica	$54	--

For Single Drivers

City	CSAA	Liberty Mutual
Phoenix	$58	--
Santa Monica	$125	--

For Male Drivers

City	CSAA	Liberty Mutual
Phoenix	$55	--
Santa Monica	$126	--

For Female Drivers

City	CSAA	Liberty Mutual
Phoenix	$58	--
Santa Monica	$54	--

For Drivers with Speeding Ticket

City	CSAA	Liberty Mutual
Phoenix	$62	--
Santa Monica	$174	--

For Drivers with No Speeding Ticket

City	CSAA	Liberty Mutual
Phoenix	$55	--
Santa Monica	$72	--

For Drivers Age Between 18-40

City	CSAA	Liberty Mutual
Phoenix	$54	--
Santa Monica	$139	--

For Drivers Age Between 40-65

City	CSAA	Liberty Mutual
Phoenix	$48	--
Santa Monica	$51	--

For Drivers Age of 65+

City	CSAA	Liberty Mutual
Phoenix	$97	--
Santa Monica	$52	--

For Drivers with Average Credit

City	CSAA	Liberty Mutual
Phoenix	$70	--
Santa Monica	$68	--

For Drivers with Fair Credit

City	CSAA	Liberty Mutual
Phoenix	$74	--
Santa Monica	$65	--

For Drivers with Good Credit

City	CSAA	Liberty Mutual
Phoenix	$43	--
Santa Monica	$63	--

For Drivers with Excellent Credit

City	CSAA	Liberty Mutual
Phoenix	$38	--
Santa Monica	$164	--

Quotes & Discounts

Discount type	CSAA	Liberty Mutual
Student Away at School	Up to 46.7%	Varies
Multiple Vehicle	Up to 27.3%	Up to 5%
Good Driver	Up to 20%	--
Multiple Policy	Up to 20%	Varies
Low Mileage	Up to 19.1%	--
Home Owner	Up to 15.7%	Varies
Good Student	Up to 14.3%	Up to 22%
Alumni	Up to 7.4%	--
Professional organization	Up to 7.4%	--
Loyalty	Up to 5.6%	--
Organization	Up to 5%	Varies
Driving training	Up to 4.7%	Up to 30%
Accident Free	--	Varies
Accident Prevention Course	--	Varies
Advance shopper	--	Up to 45%
Anti-Theft Device	--	Up to 25%
Anti-lock Brake	--	Varies
ByMile	--	Varies
Claims Free Renewal	--	Varies
EV/Hybrid	--	Varies
Early Shopper	--	Varies
Electronic Stability Control	--	Varies
Military	--	Varies
New Graduate	--	Varies
New Teen Driver	--	Varies
Newlywed	--	Varies
Paid in full	--	Varies
Paperless documents	--	Varies
Passive Restraint	--	Up to 20%
Policy Update/Extension	--	Varies
Preferred payment	--	Varies
RightTrack	--	Up to 30%
Safety Feature	--	Varies
Senior Adult	--	Varies
Signing documents when you buy online	--	Varies
Starting your auto quote online	--	Up to 12%
teenSMART	--	Varies

Compare Quotes

Payment Methods

Discount type	CSAA	Liberty Mutual
Automatic Online Payment ℹ
Bank Payment/Direct Deposit	--
Credit Card Payment
Debit Card Payments
Electronic Check ℹ	--
Mail Payment ℹ	--
Mobile App Payments ℹ	--
Online Payment ℹ
Payroll Deduction ℹ	--
Phone Payment ℹ	--
Prepayment ℹ	--

Features and Services

Features and Services	CSAA	Liberty Mutual
24/7 service
Accident forgiveness	--
Enhanced towing & substitute coverage	--
Loyalty rewards program		--
Mobile app
Online account management
Policy bundling discounts
Roadside assistance

Optional Coverages

Optional Coverages	CSAA	Liberty Mutual
Accident Forgiveness ℹ	--
Accidental Death, Dismemberment, Disability ℹ		--
Antique or Collector Car Insurance ℹ		--
Better Car Replacement ℹ	--
Emergency Assistance Coverage ℹ	--
Emergency Lockout Coverage ℹ	--
First Aid Reimbursement ℹ		--
Gap Insurance ℹ	--
Legal Defense Costs Coverage ℹ	--
Lifetime Repair Guarantee ℹ	--
New Car Replacement Coverage ℹ	--
Original Equipment Manufacturer Coverage ℹ	--
Rental Reimbursement ℹ
Roadside Assistance ℹ
Teachers Insurance ℹ	--
Umbrella Policy ℹ		--
Vanishing Deductible ℹ	--
Work Loss Coverage ℹ	--

Insurance by State

Car Insurance

Home / Condo Insurance

Car Insurance

CSAA
Liberty Mutual
Both

Uber and Lyft driver insurance

CSAA
Liberty Mutual
Both

Compare Insurance Products

Product	CSAA	Liberty Mutual
Accident Insurance	--
ATV Insurance	--
Car Insurance
Boat Insurance	--
Classic Car Insurance	--
Condo Insurance	--
Critical Illness Insurance	--
Dwelling Fire Insurance	--
Flood Insurance	--
Home Insurance	--
Identity Theft Insurance	--
Life Insurance	--
Mobile Home Insurance	--
Motorcycle Insurance	--
Pet Insurance	--
Renters Insurance	--
RV Insurance	--
Small Business Insurance	--
Tuition Insurance	--
Umbrella Insurance	--

User Reviews

CSAA Reviews
Liberty Mutual Reviews

3.0

176 Reviews

5 Stars

39 %

4 Stars

5 %

3 Stars

15 %

2 Stars

5 %

1 Star

37 %

Most Positive Review

By Tiffany

October 25, 2017

It's a great company. Always kind and helpful. No issues so far.

Most Critical Review

By Linda

January 24, 2018

they are very expensive and i felt they penalized me for an accident claim against my medical payments for an accident that was not my fault. I never authorized a claim be made against my insurance company and I don't know who made the claim but I felt I was penalized anyway.

All Reviews

Showing 1 - 10 out of 176 Reviews

Sort by

Read reviews that mention

Heather B

June 26, 2019

I would recommend avoiding AAA insurance at all costs. I recently had serious damage discovered in my home. The damage was behind a cabinet in my kitchen and impossible to see so it was ongoing for 6 years. I called the insurance company just to ask if this was the type of thing they would cover. I was told I would need to file a claim. I spoke to my adjuster and asked him. His response was "I can't say for sure until after the investigation but this is probably something we will cover." My hopes soared and I fully cooperated and took valuable time out of my work week (I work for the army and am currently preparing to deploy to Afghanistan for 6 months.) to help the investigator and describe the situation. Again I was told this would not qualify as "wear and tear" because it was "accidental damage." I heard back from the Adjuster a week later with a completely uninformative voice message and after repeated emails and voicemails was finally able to get a hold of him by calling from a blocked number. At that point he informed me that my claim had been fully denied. He was entirely unsympathetic, lacked compassion and seemed to take glee in finding a clause that allowed him to deny my claim. By calling it "faulty workmanship" instead of "accidental damage" he was able to deny the entire claim. I asked him why I bothered to pay for insurance and he said no insurance covers this type of damage...so why did he tell me they probably would??? I discourage anyone from using AAA insurance - they will make every effort to deny claims and will not treat you with kindness and respect in the process. They may have saved themselves my claim in the short term but they have lost my business and hopefully that of anyone I can communicate too in the long term.

Jean N

June 19, 2019

I am a bit late in writing this complaint BUT still VERY angry about your services for our daughter...or should I say LACK of emergency roadside services. We have been members with AAA longer than our daughter (who needed your services) has been alive... 30+ years. Now you failed us miserably for the whole reason we got the membership. We joined your membership not only for us and our daughters that live at home but encouraged our other 2 daughters and families and my parents that live elsewhere to join. They too are now aware of the trouble and anger you have caused us. Let me tell you we had our auto insurance with you in the 80s. When we bought our first home in CA we added home insurance and had membership as well. I have to say back then the office in Placerville, CA was EXCELLENT and went out of their way to care, inform, and update their members. Then in the 90s you grew and you made the offices less accommodating to your members but the office in Placerville still seemed to care. In the early 2000s you seemed to feel everyone wanted to do it online or go to a larger, farther away facility...we did not. And you have been going down hill since. We now live in Columbia, CA and you do nothing but drop services. You dropped our home due to the new "fire line." You no longer do travel services at each office. You seem to only have local maps. You now charge for camping books. My list goes on. We then thought, "Might as well change the auto insurance to a company that DID cover our home." Yet I insisted on keeping the AAA membership and even expanding it to include our daughters for the safety and comfort of knowing someone would ALWAYS be available. My husband is a helicopter pilot for *** **** and is often not available. For his peace of mind he also thought the membership was a good idea. Well, you have proved that WRONG too. Our daughter had a car engine issue on the night of June 1, 2019 at about 8 pm in Manteca, CA. She of course called her dad. He had just finished his shift at *** **** so we both drove down to meet her, which was over an hour away. The car was a VW, belonged to another daughter, and was still under warranty. We arrived about 9:15 pm and our daughter contacted your Emergency Roadside Service and was on hold over 45 minutes. Your customer service agent asked if she was in a safe place and she did say yes BUT that was only because her father and I were there. Our daughter, her father, and I were NOT in a well lit area. We were off on a side street in an area we were NOT familiar with but it is what it is. Your agent said someone would be there in 15 to 45 minutes. An hour later our daughter called again and your service agent claimed they tried to call her and let her know no one would come a tow the car to a VW dealer at the time. Yet AAA never got a hold of her. Mind you we have paid for Plus Membership so we had a 100 mile tow. No where can I find that you have the ability to do that if and when you want. SO there we are out in Manteca at 10:20 pm still waiting for a tow. At this point and on hold again my daughter is in tears and her father is talking to the agent who is saying "No one will tow it to a VW dealer tonight" even though there are 3 dealerships within LESS than 100 miles. Again we are told someone should be there before midnight. That did NOT happen and we received NO CALL. At midnight we had enough, locked up the car, hoped it would be safe, and drove over an hour home. Her father had told the agent if they could not be there by midnight we would try the next day. Early the next morning our daughter and her father drove back to Manteca to try again. After being put on hold and then accused of not being there when the driver was there at 8:30 am when we called...guess what we did not call till after 9 am so that was totally incorrect. A driver FINALLY made it there. I wish we had his name because he was very caring and thoughtful and said what happened last night should have NEVER

Barbara M

May 17, 2019

Zero stars for the customer service. Called because we could not pay out Auto insurance online and ****** ******** was rude, would not listen to what we were trying to tell her, and continued talking while we were trying to explain the situation. We asked to speak with her supervisor and she said her supervisor told her to tell us we would not be insured if we didn't pay $27 more. All we were doing was trying to get the correct address change to match our monthly billing address that we have had for the last 10 years. Someone changed our address without our approval but we couldn't get her to understand that because she wouldn't shut up.

Keith L.

April 21, 2019

On 3/23/19 my truck battery went dead at 6000' in the Sierra Nevada's. I called in my AAA roadside service. They assured me a AAA tow truck driver would call. She did. She was frantic and said she couldn't help us until Monday. It was Saturday. We wanted to go home. So I tried calling back. AAA said "Dont' worry it will be fine!" I got a call at 630ish. They said we will have someone come get you at 1130 PM. This was my only choice. At midnight, with a dead battery and 22 degree weather...nobody showed up. I got someone to help with the truck. We drove it back with all the lights stuck on the truck. At 212 AM on Sunday, AAA called to see how we were. I let it go to Vmail since we were safe and AAA really didn't care. I called in on Sunday and got a Claim no and to complain. AAA has ignored us ever since. They say they have sent a letter but wont tell me what it says. They won't email me either. It's very secretive with the way they use email. So, now I am taking them to court. Super disappointing that I pay for 125 mile roadside service and wasn't offered a room for the night or a tow truck from a neighboring town. Beware of AAA. It's now been a month. I will pursue trying to correct the mistreatment of AAA.

Worrall S.

March 27, 2019

My wife as in a car accident 6 weeks ago on February 13th 2019. It is important to note that we do not have CSAA but the insured for the other car that was at fault according to the police report which they said they could not obtain for a month but my wife obtained the same day and had in their hands 20 min later. Since then we have gotten nothing but the run around form CSAA. The insurance adjuster’s assigned have not only obstructed the progress of the settlement but also lied countless times about what they needed and the things my wife and I have said to them. They lied about picking up our totaled car on the day they said they would. They check things into there systems without haveing the items on sight and I the unprofessional way in which I have been talked to by one of the insurance adjusters is inappropriate. This company is garbage and I will not give it a rating because it is that bad the system makes me give a rating but they are not even one star. If anyone else has to deal with this company get a lawyer involved from the start as they will not pay even though the Law may be on your side.

D

February 8, 2019

I worked with ******** ***** regarding a car accident I was involved in in 2017, and she purposely prolonged the case when their insurer was at fault. She is the worst agent in CSAA! She did nothing to resolve the case. I had to email her multiple times to get a response. And her responses were weeks if not months later! I had to call and speak with someone else to get the case resolved. And her manager* ***** ******* never returned my phone call! These people are the worst!

Greg H

December 17, 2018

AAA takes advantage of disabled seniors. Be careful of their battery scam

Emily S

November 14, 2018

Facticious sales. Sally grover at this office sold me insurance and a membership for roadside. When i needed to use my roadside roadside was not able to find me in there system. I had ID cards on me proving i had purchased roadside and yet dispatch refused to send out anyone. I paid for a service and never recieved it. I was then told by my agent ***** that i would be refunded for the out of pocket roadside i was wrongfully paid for. 2 months later.. no. I wasnt refunded. Excuse after excuse. So she got her commission for the insurance sale and i got sold a faulty product. Great right? Agents here will do what ever to make a quick buck. Even if that means cheating a customer.

Terri G

November 9, 2018

I have been a AAA member for over 20 years. AAA use to have the best customer service. In the past few years the service has gone down hill. On Saturday Aug 18, 2018 we were driving home from salinas on highway **** ** ******* ****, when our truck started losing power and we had to pull over to the side of the road. Just to let you know I pay for the premiere membership. At 7:19 pm I called AAAs premier number to get a tow. The agent asked me for a call back number, which I gave them. They keep saying i'm having trouble hearing you, then we got disconnected so I waited a while for someone to called me back.(never happened, why ask for a call back number if they aren't going to call back?) I called them again at 7:30 pm was told we should have someone there in about an hour. I called back at 8:29 pm I was told it would be another hour, no show again. At 9:29 pm I called again and I believe this time they said the tow truck was on it's way and should be there in about 10 min. it was almost there. NOPE at 9:47 pm I called again, and I was told the same thing it will be there any minute. Called again at 10:13 and 10:14 because everytime I would start to complain about the service the call got disconnected. I finally reached AAA again this time I was told that they were still trying to find us a tow truck to give us a safety tow. At 11:39 pm I talked to AAA again I told them this is ridiculous I pay for the premier membership and I get treated like I'm an inconvenience. At 12:21 am talked to AAA again was told tow truck was on it's way, ( I've heard that one before). At just after 12:30 am the tow truck showed up. We were informed by the driver (which was the original driver that had the tow first ) that he was told that the call was being transferred to another company. Then they received a 2nd call to come tow us. The driver informed us that because it was a safety tow that AAA would rememburce us for the room. He towed us to Gilroy for the night, by the time we arrived it was 1:37 am. The driver said someone would be able to take us home in the morning. We finally made it home around 11:00 am Sunday Aug 19th. I was told I need to go to AAA to file the request for the reimbursement, I was going to just fill it out there at AAA when I was informed that I needed to email or fax it to the number on the form. which I emailed on Sept 7, 2018 I emailed the request with the billed from the hotel. I received a letter dated Sept 12th from ******* Global assistance stating they received our request for reimbursement. Then we received a letter dated Sept 28th saying they needed verification of the break down. Such as the a 1. tow invoice (which we never get) 2. a repair bill, 3. AAA incident report. ( when AAA sent ******* they should know what they need to process the claim and sent them the incident report) Soon as I received the letter I called AAA, I was told by the agent she would fax them what they needed. I waited until Oct 12th and called AAA to see what was going on with it and was told that they have nothing to do with it because it's a 3rd party, the agent transferred me to ******* ******** service. The person at ******* told me that it was still pending but didn't know why. He would have the adjuster call me on Monday 15th because it was to late on Friday. None of ******* correspondence had there phone number on them.On Monday I received a call from ******* and she informed me that the check would go out tomorrow which would be Oct 16th. On Tuesday Oct 16th we received an email from the claims department saying thank you for the supporting documents. ( which seem like the documents were just sitting there not being processed like the should have been). We finally received the check on Nov 5th. that's about 2 months to process the claim way to long considering I had to pay the interest on the card for the room amount. We are very disappointed in the service we have been receiving from AAA. If we would have know by upgradin

Karen M

September 27, 2018

My agent *** ******** does not return my calls despite numerous attempts. I am trying to get a new agent. I called the local office but was transferred to the 800 number and then transferred back to the local office. I talked to another agent who said she would let the manager know I wanted a different agent. But the manager never returned my call. What a crap organization. My agent also ignored my calls when I had a nightmare of an experience with an adjustor. Terrible terrible service.

CSAA vs Liberty Mutual Car Insurance

Ratings

Insurify Composite Score

Insurify Composite Score

Insurify Composite Score

User Ratings

U.S Auto Insurance Shopping Study (2018)
ℹ

U.S Auto Insurance Claims Satisfaction Study (2018)
ℹ

J.D. Power Ratings by Region (out of 1000)
ℹ

Mobile App Ratings
ℹ

Financial Ratings