Arrowhead vs USAA Car Insurance

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4.8 Rating

2,700 Reviews

12 Million

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Last Updated: January 2022

Ratings

Insurify Composite Score

Arrowhead
Not Rated
What is this?

Insurify Composite Score

USAA
96
What is this?

Insurify Composite Score

Arrowhead VS USAA
Not Rated
96
What is this?
User Ratings
OptionsArrowhead USAA
Rating/Reviews
5 reviews
1,031 reviews
U.S Auto Insurance Shopping Study (2018)
OptionsArrowhead USAA
Call Center Representative--Among the best
Insurer Website--Among the best
Local Agent--About average
Overall Satisfaction--Among the best
Policy Offerings--Among the best
Pricing--Among the best
U.S Auto Insurance Claims Satisfaction Study (2018)
OptionsArrowhead USAA
Claim Servicing--Better than most
Estimation Process--Better than most
First Notice of Loss (FNOL)--Among the best
Overall Satisfaction--Among the best
Rental Experience--Better than most
Repair Process--Among the best
Settlement--Better than most
J.D. Power Ratings by Region (out of 1000)
RegionArrowhead USAA
California--894 pt
Among the best
Central--906 pt
Among the best
Florida--888 pt
Among the best
Mid-Atlantic--896 pt
Among the best
New England--893 pt
Among the best
New York--900 pt
Among the best
North Central--905 pt
Among the best
Northwest--896 pt
Among the best
Southeast--894 pt
Among the best
Southwest--887 pt
Among the best
Texas--899 pt
Among the best
Mobile App Ratings
RegionArrowhead USAA
Android--
98,577 Reviews
iOS--
3,600 Reviews
Financial Ratings
OptionsArrowhead USAA
A.M. Best--A++
Fitch--AA+
Moody's--Aa1
Standard & Poor's--AA+

Auto Insurance Quotes

For Married Drivers

CityArrowhead USAA
Austin--$48
Chicago--$47
Philadelphia--$31
Phoenix--$39
Santa Monica--$50

For Single Drivers

CityArrowhead USAA
Austin--$61
Chicago--$69
Philadelphia--$41
Phoenix--$58
Santa Monica--$89

For Male Drivers

CityArrowhead USAA
Austin--$55
Chicago--$59
Philadelphia--$38
Phoenix--$52
Santa Monica--$82

For Female Drivers

CityArrowhead USAA
Austin--$54
Chicago--$57
Philadelphia--$35
Phoenix--$44
Santa Monica--$57

For Drivers with Speeding Ticket

CityArrowhead USAA
Austin--$73
Chicago--$85
Philadelphia--$45
Phoenix--$69
Santa Monica--$115

For Drivers with No Speeding Ticket

CityArrowhead USAA
Austin--$51
Chicago--$52
Philadelphia--$35
Phoenix--$44
Santa Monica--$59

For Drivers Age Between 18-40

CityArrowhead USAA
Austin--$61
Chicago--$71
Philadelphia--$42
Phoenix--$59
Santa Monica--$95

For Drivers Age Between 40-65

CityArrowhead USAA
Austin--$44
Chicago--$43
Philadelphia--$28
Phoenix--$35
Santa Monica--$49

For Drivers Age of 65+

CityArrowhead USAA
Austin--$71
Chicago--$66
Philadelphia--$46
Phoenix--$57
Santa Monica--$48

For Drivers with Average Credit

CityArrowhead USAA
Austin--$59
Chicago--$68
Philadelphia--$41
Phoenix--$51
Santa Monica--$68

For Drivers with Fair Credit

CityArrowhead USAA
Austin--$57
Chicago--$55
Philadelphia--$37
Phoenix--$46
Santa Monica--$55

For Drivers with Good Credit

CityArrowhead USAA
Austin--$45
Chicago--$47
Philadelphia--$32
Phoenix--$38
Santa Monica--$55

For Drivers with Excellent Credit

CityArrowhead USAA
Austin--$57
Chicago--$62
Philadelphia--$35
Phoenix--$57
Santa Monica--$99

Quotes & Discounts

Discount typeArrowhead USAA
Anti-Theft DeviceVariesUp to 20%
Anti-lock BrakeVariesVaries
Claims Free RenewalVaries--
Defensive DriverVariesVaries
Good DriverVariesUp to 10%
Mature driverVaries--
Motor clubVaries--
Multiple VehicleVariesUp to 13%
OrganizationVaries--
PersistencyVaries--
Roadside AssistanceVaries--
Senior AdultVaries--
Accident Forgiveness--Varies
Daytime Running Lights--Varies
Driving training--Varies
Family--Up to 10%
Good Student--Varies
Low Mileage--Varies
Loyalty--Varies
Military--Up to 15%
Multiple Policy--Up to 9%
New Car--Varies
Passive Restraint--Up to 15%
Student Away at School--Up to 20%
Vehicle Storage--Up to 60%
teenSMART--Varies

Payment Methods

Discount typeArrowhead USAA
Automatic Online Payment
--yes
Credit Card Payment yes--
Debit Card Payments yes--
Electronic Check
yes--
Mail Payment
yesyes
Mobile App Payments
--yes
Online Payment
--yes
Phone Payment
yes--

Features and Services

Features and ServicesArrowhead USAA
24/7 serviceyesyes
Flexible / convenient paymentsyesyes
Mobile app--yes
Online account managementyesyes
Roadside assistanceyesyes
Text and email alertsyes--

Optional Coverages

Optional CoveragesArrowhead USAA
Accident Forgiveness
--yes
Extended Coverage
--yes
Gap Insurance
yes--
Glass Coverage yes--
Named Operator Endorsement Buy Back Option
yes--
Rental Reimbursement
yesyes
Roadside Assistance
--yes
Umbrella Policy
yes--
Work Loss Coverage
yes--

Uber and Lyft driver insurance

  • Arrowhead
  • USAA
  • Both

Compare Insurance Products

ProductArrowhead USAA
Personal Articles InsurancePersonal Articles Insurance--yes
Car InsuranceCar Insuranceyesyes
Aviation InsuranceAviation Insurance--yes
Boat InsuranceBoat Insurance--yes
Classic Car InsuranceClassic Car Insurance--yes
Collectibles InsuranceCollectibles Insurance--yes
Condo InsuranceCondo Insurance--yes
Dwelling Fire InsuranceDwelling Fire Insurance--yes
Farm InsuranceFarm Insurance--yes
Flood InsuranceFlood Insurance--yes
Home InsuranceHome Insurance--yes
Life InsuranceLife Insurance--yes
Mobile Home InsuranceMobile Home Insurance--yes
Motorcycle InsuranceMotorcycle Insurance--yes
Renters InsuranceRenters Insurance--yes
RV InsuranceRV Insurance--yes
Small Business InsuranceSmall Business Insurance--yes
Umbrella InsuranceUmbrella Insurance--yes

User Reviews

  • Arrowhead Reviews
  • USAA Reviews
2.0
5 Stars
20 %
2 Stars
20 %
1 Star
60 %

Most Positive Review

By Pamela
The ease of getting an insurance policy

Most Critical Review

By Takiesha
Price too high

All Reviews

Showing 1 - 5 out of 5 Reviews
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Read reviews that mention

Keri poupard
This company is awful! Do not trust them! They will take your money and cancel your service. The woman Claudia i spoke with was extremely rude and arrogant. She needs to have some lessons in customer service!!! I will be taking my money some place else!
TNarra
Pamela
The ease of getting an insurance policy
Takiesha
Price too high
Nicole F.
Worst customer service I have ever encountered. I have been the director of Sales/Customer service at a publicly traded company for 12 years (managing 22+ employees) and the easiest duty of my position is relieving someone of their position who has zero concern for the customer. You know the customer... thats the person who essentially pays your salary. I would personally conduct your exit interview if you worked for me.

Methodology

The car insurance quotes displayed are based on an analysis of Insurify’s database of over 40 million quotes from 500 ZIP codes nationwide. To obtain representative rates, Insurify’s data science team performs frequent comprehensive analyses of the factors car insurance providers weigh to calculate rates including driver demographics, driving record, credit score, desired coverage level, and more.

Insurify’s analysis also incorporates the Insurify Composite Score (ICS) assigned to each insurance provider. The ICS is a proprietary rating that weighs multiple factors reflecting the quality, reliability, and health of an insurance company. Ratings used to calculate the ICS include Financial Strength Ratings from A.M. Best, Standard & Poor’s, Moody’s, and Fitch; J.D. Power ratings; Consumer Reports customer satisfaction surveys and customer complaints; mobile app reviews; and user-generated company reviews. 

With the above insights and ranking methods, Insurify is able to offer car insurance shoppers insight into how various insurance providers compare to one another in terms of both cost and quality. Note, actual quotes will vary based on unique attributes including the policyholder’s driver history and their garaging address.