Arbella vs Travelers Car Insurance

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4.8 Rating

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Last Updated: January 2022


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Arbella VS Travelers
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User Ratings
OptionsArbella Travelers
32 reviews
395 reviews
U.S Auto Insurance Shopping Study (2018)
OptionsArbella Travelers
Call Center Representative--About average
Insurer Website--About average
Local Agent--About average
Overall Satisfaction--About average
Policy Offerings--About average
Pricing--The rest
U.S Auto Insurance Claims Satisfaction Study (2018)
OptionsArbella Travelers
Claim Servicing--About average
Estimation Process--About average
First Notice of Loss (FNOL)--About average
Overall Satisfaction--About average
Rental Experience--About average
Repair Process--The rest
Settlement--About average
J.D. Power Ratings by Region (out of 1000)
RegionArbella Travelers
Central--814 pt
The rest
Florida--810 pt
The rest
Mid-Atlantic--820 pt
The rest
New England800 pt
The rest
804 pt
The rest
New York--821 pt
About average
North Central--805 pt
The rest
Southeast--822 pt
About average
Southwest--809 pt
The rest
Mobile App Ratings
RegionArbella Travelers
146 Reviews
49 Reviews
Financial Ratings
OptionsArbella Travelers
A.M. Best--A++
Standard & Poor's--AA

Auto Insurance Quotes

For Married Drivers

CityArbella Travelers

For Single Drivers

CityArbella Travelers

For Male Drivers

CityArbella Travelers

For Female Drivers

CityArbella Travelers

For Drivers with Speeding Ticket

CityArbella Travelers

For Drivers with No Speeding Ticket

CityArbella Travelers

For Drivers Age Between 18-40

CityArbella Travelers

For Drivers Age Between 40-65

CityArbella Travelers

For Drivers Age of 65+

CityArbella Travelers

For Drivers with Average Credit

CityArbella Travelers

For Drivers with Fair Credit

CityArbella Travelers

For Drivers with Good Credit

CityArbella Travelers

For Drivers with Excellent Credit

CityArbella Travelers

Quotes & Discounts

Discount typeArbella Travelers
New CarUp to 7%Up to 10%
Anti-Theft DeviceVaries--
Driving trainingVariesUp to 8%
Good StudentVariesUp to 8%
More Vehicles Than DriversVaries--
Multiple PolicyVariesUp to 13%
Multiple VehicleVariesUp to 8%
Paid in fullVariesUp to 7.5%
Provider SwitchVaries--
Student Away at SchoolVariesUp to 7%
Continuous Coverage--Up to 15%
Defensive Driver--Up to 8%
Early Quote--Up to 10%
Good Payer--Up to 15%
Home Owner--Up to 5%
Hybrid/Electric Vehicle--Up to 10%
Low Mileage--Varies
No lapse in coverage--Varies
Preferred payment--Up to 3%
Safe Driver--Up to 23%

Payment Methods

Discount typeArbella Travelers
Automatic Online Payment
Bank Payment/Direct Deposit --yes
Credit Card Payment yesyes
Debit Card Payments yesyes
Electronic Check
Mail Payment
Mobile App Payments
Online Payment
Phone Payment

Features and Services

Features and ServicesArbella Travelers
24/7 serviceyesyes
Accident forgivenessyesyes
Enhanced towing & substitute coverageyes--
Flexible / convenient paymentsyesyes
Mobile app--yes
New vehicle replacement cost coverageyes--
Online account managementyesyes
Policy bundling discountsyesyes
Roadside assistanceyesyes

Optional Coverages

Optional CoveragesArbella Travelers
Accident Forgiveness
Gap Insurance
New Car Replacement Coverage
No Fault Coverage
Original Equipment Manufacturer Coverage
Pet Coverage
Rental Reimbursement
Ridesharing Coverage
Roadside Assistance
Small Claim Forgiveness
Umbrella Policy
Vanishing Deductible

Uber and Lyft driver insurance

  • Arbella
  • Travelers
  • Both

Compare Insurance Products

ProductArbella Travelers
Car InsuranceCar Insuranceyesyes
Boat InsuranceBoat Insurance--yes
Business InsuranceBusiness Insuranceyes--
Commercial InsuranceCommercial Insurance--yes
Condo InsuranceCondo Insurance--yes
Cyber Liability InsuranceCyber Liability Insurance--yes
Dwelling Fire InsuranceDwelling Fire Insurance--yes
Home InsuranceHome Insuranceyesyes
Jewelry InsuranceJewelry Insurance--yes
Renters InsuranceRenters Insurance--yes
Ridesharing InsuranceRidesharing Insurance--yes
Small Business InsuranceSmall Business Insurance--yes
Umbrella InsuranceUmbrella Insuranceyesyes
Wedding and Event InsuranceWedding and Event Insurance--yes

User Reviews

  • Arbella Reviews
  • Travelers Reviews
5 Stars
19 %
3 Stars
19 %
2 Stars
3 %
1 Star
59 %

Most Positive Review

By Ariel
Very good

Latest Review

By Theresa S
I have had Arbella Ins for many years and I thought they were ok well because they took my money every year. Now I find I needed help with a water bathroom issue and its been horrible!!! Why is it that I pay them 1,000 a year and after 20 years you want their help and they treat you like a stranger or worse. Why do we pay them every year for ins protection what are they protecting , they never come out during the year to say we are here to make sure your safe. No they just keep taking the money. ************* ******** ** *********,Says first try to resolve the issue and contact the insurance co but we have done that and just keep getting the same lines all from different people so how is that a resolution? Next stop ******** *******! And Social Media people need to know!

All Reviews

Showing 1 - 10 out of 32 Reviews
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Theresa S
I have had Arbella Ins for many years and I thought they were ok well because they took my money every year. Now I find I needed help with a water bathroom issue and its been horrible!!! Why is it that I pay them 1,000 a year and after 20 years you want their help and they treat you like a stranger or worse. Why do we pay them every year for ins protection what are they protecting , they never come out during the year to say we are here to make sure your safe. No they just keep taking the money. ************* ******** ** *********,Says first try to resolve the issue and contact the insurance co but we have done that and just keep getting the same lines all from different people so how is that a resolution? Next stop ******** *******! And Social Media people need to know!
Nick T
Arbella is ***** All they want is your money. After we had a accident they denied our claim because our car was hit by non vehicle related!!! What kind of insurance policy is that? I had never heard of anything as stupid as it sound. If you Arbella dont want to honor your policy, please use your head and think of something more realitic. Thanks and good luck with your dishonor bussiness.
Yuleissy C
I’ve been a customer of Arbella for 3 years with an auto policy. I was in an accident that wasn’t my fault and this insurance company claimed it was my fault from the very beginning, even though I had proof. They didn’t listen to my case and canceled my policy and they sent a letter to the state which resulted in getting 3 points added to my license which means that they were trying to get more money out of me and increase my policy. This company is pathetic, unethical and I would advise anyone looking for insurance coverage to look elsewhere. Arbella should be placed under review for there bad business practices. It’s a crime what they are doing to customers.
Dritan Celaj
Ii is very strange, that, after i received the bill, I called Arbella and asked- what the extra charges are, and the answer is "May be is this or that" or "ask the agent" and agent told me ask the Arbella. how you can charge the costumer, but you do not know why that charge is!!!!!!. There is only one reason, fraud and rip off. shame, shame shame.
They have taken over 6 months to provide us with a settlement. They do not care about the displacement of my family, they are only concerned with saving money. We are switching providers ASAP. Insurance agent is supposed to be there for us and he is rude and does not care about our family.
We had damage in our home due to a failed sump pump, neither insurance agent or Arbella notified us that this wasn't covered even thought it came with the house, it was a new construction. We reported the loss and the adjuster has us call ******* ****** for clean up, the came in, ripped floor and walls and left equipment for a few days, in all this time the adjuster just told us to call her once they we're done. Adjuster came in to see house after service was done and mentioned that there was no sump pump coverage, now we have a $1300.00 bill that we can't pay. This could have been easily avoided if the adjuster would have check first, she could have come to the house, review coverage and then inform us what our options were, not the other way around. Now in addition to the bill, we have ripped floors and broken walls. And to top it all off they cancelled the insurance for submitting a claim.
randall w.
Arbella has insured our condo building for 11years. In the 11 years that they have insured us we have had to file two claims due to extreme winter conditions causing ice dam damage and frozen water pipe damage. Both times they sent their appraiser and their adjuster awarded us money for repairs. we have recently been notified that due to excessive claims Arbella is dropping our coverage. Love the insurance scam here in America. They are very happy to take our premiums to invest and make money but when you have valid damages that are covered by the insurance policy they don't want you to make a claim. Interesting phenomenon
I had been an Arbella customer for many years insuring both my residence and an auto with this company. Recently, I received a non-renewal letter after a claim was filed and awarded due to the stated policy terms. It seems unethical and unfair that an insurance company would choose to terminate a long time customer over coverage THEY decided to provide and both parties agreed to honor. When the claim was filed, the assigned agent who was very knowledgeable and courteous, informed us that the policy would indeed cover the claim. After weeks of stating the delay of the payout was due to their volume of claims, a manager contacted me and told me that the claim would not be covered since her decision was based on a report from an assessor that they paid, and which was ordered by them 2-3 weeks after their agreeing that the claim was in fact covered. After speaking with the manager, she realized she did not have a legitimate case and agreed to pay the amount which is clearly stated in the policy. Two-three weeks later, we received a non- renewal letter. This means that they decided to discontinue our insurance policy. Once this happens, it is difficult to get another insurance company to insure you since your previous policy was cancelled and they do not want to increase their risk for potential reoccurring claims. My advice to anyone looking for an ethical insurance company who values their customers and values loyalty is DO NOT CHOOSE ARBELLA! Had I known what their reputation is and what their practices are I would never have chosen Arbella to protect our assets and would never have been loyal to them by paying the premiums year after year. Do not trust this company to do what is best for you and to follow their terms and conditions written by them.
Cely T.
I want to expressed my disappointment of how I was treated this month when I filled a claim. First of all I went to their so called adjuster, then he took photos of my car, then he told me he'll send it to Will H***** at the Wakefield claim office. At first it was going well, then Mr H***** called and he left me a message appraisal is ready and he would like to speak to me and go over it. I called back twice left a message he never return my call. Today I was waiting because they are supposed to send it to me and I can fix my car but instead a call from another person who wants me to call him back, he said that a person will come and look at the car again in my house or at my work. I am really angry and insulted. it's like I am lying and making a false claim, yea right? I am sensitive to this kind of process. I never filed a false claim, I've been with this company a long time, went to ******* for my car for a few years for a better deal, then Arbella being my home insurer said they want to drop my Home insurance if I don't go back with my car insurance with them, and so i returned in 2014. Well perhaps it's been too long, the relationship became stale. This isn't how you treat a long time customer.I am real DISAPPOINTED.
Very good
Showing 1 - 10 out of 32 reviews


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