American Family vs Safety Insurance Car Insurance

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4.8 Rating

2,700 Reviews

12 Million

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Last Updated: January 2022

Ratings

Insurify Composite Score

American Family
89
What is this?

Insurify Composite Score

Safety Insurance
Not Rated
What is this?

Insurify Composite Score

American Family VS Safety Insurance
89
Not Rated
What is this?
User Ratings
OptionsAmerican Family Safety Insurance
Rating/Reviews
138 reviews
26 reviews
U.S Auto Insurance Shopping Study (2018)
OptionsAmerican Family Safety Insurance
Local AgentBetter than most--
Overall SatisfactionBetter than most--
Policy OfferingsBetter than most--
PricingBetter than most--
U.S Auto Insurance Claims Satisfaction Study (2018)
OptionsAmerican Family Safety Insurance
Claim ServicingAbout average--
Estimation ProcessAbout average--
First Notice of Loss (FNOL)About average--
Overall SatisfactionAbout average--
Rental ExperienceAbout average--
Repair ProcessAbout average--
SettlementAbout average--
J.D. Power Ratings by Region (out of 1000)
RegionAmerican Family Safety Insurance
Central823 pt
About average
--
New England--813 pt
About average
North Central820 pt
About average
--
Northwest826 pt
Better than most
--
Southwest819 pt
About average
--
Mobile App Ratings
RegionAmerican Family Safety Insurance
Android
1,081 Reviews
--
iOS
6,200 Reviews
--
Financial Ratings
OptionsAmerican Family Safety Insurance
A.M. BestAA
FitchA+--
Moody'sAa3--
Standard & Poor'sA+--

Auto Insurance Quotes

For Married Drivers

CityAmerican Family Safety Insurance
Chicago$76--
Phoenix$82--

For Single Drivers

CityAmerican Family Safety Insurance
Chicago$76--
Phoenix$82--

For Male Drivers

CityAmerican Family Safety Insurance
Chicago$76--
Phoenix$82--

For Female Drivers

CityAmerican Family Safety Insurance
Chicago$76--
Phoenix$82--

For Drivers with Speeding Ticket

CityAmerican Family Safety Insurance
Chicago$102--
Phoenix$121--

For Drivers with No Speeding Ticket

CityAmerican Family Safety Insurance
Chicago$70--
Phoenix$74--

For Drivers Age Between 18-40

CityAmerican Family Safety Insurance
Chicago$76--
Phoenix$81--

For Drivers Age Between 40-65

CityAmerican Family Safety Insurance
Chicago$72--
Phoenix$77--

For Drivers Age of 65+

CityAmerican Family Safety Insurance
Chicago$89--
Phoenix$104--

For Drivers with Average Credit

CityAmerican Family Safety Insurance
Chicago$80--
Phoenix$87--

For Drivers with Fair Credit

CityAmerican Family Safety Insurance
Chicago$82--
Phoenix$89--

For Drivers with Good Credit

CityAmerican Family Safety Insurance
Chicago$73--
Phoenix$80--

For Drivers with Excellent Credit

CityAmerican Family Safety Insurance
Chicago$68--
Phoenix$72--

Quotes & Discounts

Discount typeAmerican Family Safety Insurance
Passive RestraintUp to 30%--
Good StudentUp to 25%Varies
MilitaryUp to 25%--
Senior AdultUp to 25%--
Student Away at SchoolUp to 25%Varies
Multiple PolicyUp to 15%Varies
Multiple VehicleUp to 13%Varies
OccupationUp to 10%--
Low MileageUp to 8%--
Anti-lock BrakeUp to 5%--
Driving HabitsUp to 5%--
Early QuoteUp to 5%--
Electronic Stability ControlUp to 5%--
Home OwnerUp to 5%--
LoyaltyUp to 5%Varies
New GraduateUp to 5%--
Paid in fullUp to 5%--
Preferred paymentUp to 5%--
Provider SwitchUp to 5%--
Sponsored MarketingUp to 5%--
TravelinkUp to 5%--
Accident FreeUp to 3%--
Daytime Running LightsUp to 3%--
Paperless documentsUp to 3%--
Accident ForgivenessVaries--
Anti-Theft DeviceVaries--
Defensive DriverVaries--
teenSMARTVaries--
Good Driver--Varies

Payment Methods

Discount typeAmerican Family Safety Insurance
Automatic Online Payment
yesyes
Bank Payment/Direct Deposit yesyes
Credit Card Payment yesyes
Debit Card Payments yesyes
Mail Payment
yesyes
Mobile App Payments
yes--
Multi-Payment Installment Plans
yes--
Online Payment
yesyes
Phone Payment
yesyes

Features and Services

Features and ServicesAmerican Family Safety Insurance
24/7 serviceyes--
Accident forgiveness--yes
Enhanced towing & substitute coverageyesyes
Flexible / convenient payments--yes
Mobile appyesyes
Online account managementyesyes
Policy bundling discountsyes--
Roadside assistanceyesyes

Optional Coverages

Optional CoveragesAmerican Family Safety Insurance
Accident Forgiveness
--yes
Accidental Death, Dismemberment, Disability
yes--
Antique or Collector Car Insurance
yes--
Comprehensive Claim Forgiveness
yes--
Emergency Assistance Coverage
yesyes
Emergency Lockout Coverage
yes--
Extended Coverage
--yes
Gap Insurance
yesyes
Glass Coverage --yes
Legal Defense Costs Coverage
yes--
Personal Auto Plus
--yes
Personal/Upgraded Item Coverage
--yes
Pet Coverage
--yes
Rental Reimbursement
yes--
Roadside Assistance
yesyes
SR-22 Coverage
yes--
Umbrella Policy
yes--
Work Loss Coverage
yes--

Online Quoting by State

  • American Family
  • Safety Insurance
  • Both

Uber and Lyft driver insurance

  • American Family
  • Safety Insurance
  • Both

SR‌-22 Insurance by State

  • American Family
  • Safety Insurance
  • Both

Compare Insurance Products

ProductAmerican Family Safety Insurance
ATV InsuranceATV Insuranceyes--
Car InsuranceCar Insuranceyesyes
Boat InsuranceBoat Insuranceyes--
Business InsuranceBusiness Insuranceyesyes
Commercial InsuranceCommercial Insurance--yes
Condo InsuranceCondo Insuranceyes--
Dwelling Fire InsuranceDwelling Fire Insurance--yes
Farm InsuranceFarm Insuranceyes--
Flood InsuranceFlood Insuranceyes--
Health InsuranceHealth Insuranceyes--
Home InsuranceHome Insuranceyesyes
Life InsuranceLife Insuranceyes--
Mobile Home InsuranceMobile Home Insuranceyes--
Motorcycle InsuranceMotorcycle Insuranceyes--
Renters InsuranceRenters Insuranceyes--
RV InsuranceRV Insuranceyes--
Snowmobile insuranceSnowmobile insuranceyes--
Travel InsuranceTravel Insuranceyes--
Umbrella InsuranceUmbrella Insuranceyesyes

User Reviews

  • American Family Reviews
  • Safety Insurance Reviews
3.4
5 Stars
37 %
4 Stars
12 %
3 Stars
23 %
2 Stars
9 %
1 Star
19 %

Most Positive Review

By Theresa
They have been honest, personable,and easy to communicate with. Their rates are reasonable and automatic payments are a nice way to pay. I only am planning to switch because the location I'm moving to isn't covered by American Family.

Most Critical Review

By dmack
They base adjuster salaries on steering. In the adjuster performance reviews they have a required goal on steering vehicles to CRP shops and if the vehicles aren't repaired at the AmFam shop the adjuster will received a poor performance rating which ties directly to salary and promotional opportunities. Some adjusters will hang up on customers who are reporting a loss if they don't select a CRP as they don't want their performance rating impacted.

All Reviews

Showing 1 - 10 out of 138 Reviews
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Read reviews that mention

Charles
aholes
Tun
Patrick
Melvin
they help me out when nobody else would
Suzanne
We have been satisfied with their service but they are expensive.
Felicia
When I filled a claim I had no follow up from the claim adjuster. I am still waiting for my deductible to be paid back.
Stephanie
They have horrible customer service and the lack of integrity that my insurance agent has is 0
Daile
The customer service
Julia
Very good insurance and have been really happy with my agent and was originally the least expensive. Ive had a couple issues with the call center but not enough for me to really care. Looking to switch only because other companies are having lower prices for me now.
Michael
Price
Showing 1 - 10 out of 138 reviews

Methodology

The car insurance quotes displayed are based on an analysis of Insurify’s database of over 40 million quotes from 500 ZIP codes nationwide. To obtain representative rates, Insurify’s data science team performs frequent comprehensive analyses of the factors car insurance providers weigh to calculate rates including driver demographics, driving record, credit score, desired coverage level, and more.

Insurify’s analysis also incorporates the Insurify Composite Score (ICS) assigned to each insurance provider. The ICS is a proprietary rating that weighs multiple factors reflecting the quality, reliability, and health of an insurance company. Ratings used to calculate the ICS include Financial Strength Ratings from A.M. Best, Standard & Poor’s, Moody’s, and Fitch; J.D. Power ratings; Consumer Reports customer satisfaction surveys and customer complaints; mobile app reviews; and user-generated company reviews. 

With the above insights and ranking methods, Insurify is able to offer car insurance shoppers insight into how various insurance providers compare to one another in terms of both cost and quality. Note, actual quotes will vary based on unique attributes including the policyholder’s driver history and their garaging address.