American Family vs Plymouth Rock Car Insurance

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4.8 Rating

2,700 Reviews

12 Million

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Last Updated: January 2022

Ratings

Insurify Composite Score

American Family
89
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Insurify Composite Score

Plymouth Rock
Not Rated
What is this?

Insurify Composite Score

American Family VS Plymouth Rock
89
Not Rated
What is this?
User Ratings
OptionsAmerican Family Plymouth Rock
Rating/Reviews
138 reviews
39 reviews
U.S Auto Insurance Shopping Study (2018)
OptionsAmerican Family Plymouth Rock
Local AgentBetter than most--
Overall SatisfactionBetter than most--
Policy OfferingsBetter than most--
PricingBetter than most--
U.S Auto Insurance Claims Satisfaction Study (2018)
OptionsAmerican Family Plymouth Rock
Claim ServicingAbout average--
Estimation ProcessAbout average--
First Notice of Loss (FNOL)About average--
Overall SatisfactionAbout average--
Rental ExperienceAbout average--
Repair ProcessAbout average--
SettlementAbout average--
J.D. Power Ratings by Region (out of 1000)
RegionAmerican Family Plymouth Rock
Central823 pt
About average
--
Mid-Atlantic--835 pt
About average
New England--804 pt
The rest
North Central820 pt
About average
--
Northwest826 pt
Better than most
--
Southwest819 pt
About average
--
Mobile App Ratings
RegionAmerican Family Plymouth Rock
Android
1,081 Reviews
--
iOS
6,200 Reviews
--
Financial Ratings
OptionsAmerican Family Plymouth Rock
A.M. BestA--
FitchA+--
Moody'sAa3--
Standard & Poor'sA+--

Auto Insurance Quotes

For Married Drivers

CityAmerican Family Plymouth Rock
Chicago$76--
Phoenix$82--

For Single Drivers

CityAmerican Family Plymouth Rock
Chicago$76--
Phoenix$82--

For Male Drivers

CityAmerican Family Plymouth Rock
Chicago$76--
Phoenix$82--

For Female Drivers

CityAmerican Family Plymouth Rock
Chicago$76--
Phoenix$82--

For Drivers with Speeding Ticket

CityAmerican Family Plymouth Rock
Chicago$102--
Phoenix$121--

For Drivers with No Speeding Ticket

CityAmerican Family Plymouth Rock
Chicago$70--
Phoenix$74--

For Drivers Age Between 18-40

CityAmerican Family Plymouth Rock
Chicago$76--
Phoenix$81--

For Drivers Age Between 40-65

CityAmerican Family Plymouth Rock
Chicago$72--
Phoenix$77--

For Drivers Age of 65+

CityAmerican Family Plymouth Rock
Chicago$89--
Phoenix$104--

For Drivers with Average Credit

CityAmerican Family Plymouth Rock
Chicago$80--
Phoenix$87--

For Drivers with Fair Credit

CityAmerican Family Plymouth Rock
Chicago$82--
Phoenix$89--

For Drivers with Good Credit

CityAmerican Family Plymouth Rock
Chicago$73--
Phoenix$80--

For Drivers with Excellent Credit

CityAmerican Family Plymouth Rock
Chicago$68--
Phoenix$72--

Quotes & Discounts

Discount typeAmerican Family Plymouth Rock
Passive RestraintUp to 30%--
Good StudentUp to 25%Varies
MilitaryUp to 25%--
Senior AdultUp to 25%Varies
Student Away at SchoolUp to 25%Varies
Multiple PolicyUp to 15%Varies
Multiple VehicleUp to 13%--
OccupationUp to 10%--
Low MileageUp to 8%Varies
Anti-lock BrakeUp to 5%--
Driving HabitsUp to 5%--
Early QuoteUp to 5%Varies
Electronic Stability ControlUp to 5%--
Home OwnerUp to 5%Varies
LoyaltyUp to 5%--
New GraduateUp to 5%--
Paid in fullUp to 5%Varies
Preferred paymentUp to 5%--
Provider SwitchUp to 5%--
Sponsored MarketingUp to 5%--
TravelinkUp to 5%--
Accident FreeUp to 3%Varies
Daytime Running LightsUp to 3%--
Paperless documentsUp to 3%Varies
Accident ForgivenessVaries--
Anti-Theft DeviceVariesVaries
Defensive DriverVariesVaries
teenSMARTVaries--
Advance shopper--Varies
Affinity group--Varies
Claims Free Renewal--Varies
Companion Policy--Varies
Driving training--Varies
E-billing--Varies
Family--Varies
Good Driver--Varies
Mature driver--Varies
Motor club--Varies
Organization--Varies
Prepay--Varies
Youth Driving--Varies

Payment Methods

Discount typeAmerican Family Plymouth Rock
Automatic Online Payment
yes--
Bank Payment/Direct Deposit yes--
Credit Card Payment yesyes
Debit Card Payments yesyes
Electronic Check
--yes
Mail Payment
yes--
Mobile App Payments
yesyes
Multi-Payment Installment Plans
yes--
Online Payment
yesyes
Phone Payment
yesyes
Prepayment
--yes

Features and Services

Features and ServicesAmerican Family Plymouth Rock
24/7 serviceyesyes
Accident forgiveness--yes
Enhanced towing & substitute coverageyesyes
Flexible / convenient payments--yes
Loyalty rewards program--yes
Mobile appyesyes
Online account managementyesyes
Policy bundling discountsyes--
Roadside assistanceyesyes

Optional Coverages

Optional CoveragesAmerican Family Plymouth Rock
Accidental Death, Dismemberment, Disability
yes--
Antique or Collector Car Insurance
yes--
Comprehensive Claim Forgiveness
yesyes
Emergency Assistance Coverage
yes--
Emergency Lockout Coverage
yes--
Gap Insurance
yes--
Legal Defense Costs Coverage
yes--
Original Equipment Manufacturer Coverage
--yes
Rental Reimbursement
yesyes
Roadside Assistance
yesyes
SR-22 Coverage
yes--
Umbrella Policy
yes--
Work Loss Coverage
yes--

Online Quoting by State

  • American Family
  • Plymouth Rock
  • Both

Uber and Lyft driver insurance

  • American Family
  • Plymouth Rock
  • Both

Compare Insurance Products

ProductAmerican Family Plymouth Rock
ATV InsuranceATV Insuranceyes--
Car InsuranceCar Insuranceyesyes
Boat InsuranceBoat Insuranceyes--
Business InsuranceBusiness Insuranceyes--
Commercial InsuranceCommercial Insurance--yes
Condo InsuranceCondo Insuranceyesyes
Farm InsuranceFarm Insuranceyes--
Flood InsuranceFlood Insuranceyes--
Health InsuranceHealth Insuranceyes--
Home InsuranceHome Insuranceyesyes
Life InsuranceLife Insuranceyes--
Mobile Home InsuranceMobile Home Insuranceyes--
Motorcycle InsuranceMotorcycle Insuranceyes--
Renters InsuranceRenters Insuranceyesyes
RV InsuranceRV Insuranceyes--
Snowmobile insuranceSnowmobile insuranceyes--
Travel InsuranceTravel Insuranceyes--
Umbrella InsuranceUmbrella Insuranceyesyes

User Reviews

  • American Family Reviews
  • Plymouth Rock Reviews
3.4
5 Stars
37 %
4 Stars
12 %
3 Stars
23 %
2 Stars
9 %
1 Star
19 %

Most Positive Review

By Theresa
They have been honest, personable,and easy to communicate with. Their rates are reasonable and automatic payments are a nice way to pay. I only am planning to switch because the location I'm moving to isn't covered by American Family.

Most Critical Review

By dmack
They base adjuster salaries on steering. In the adjuster performance reviews they have a required goal on steering vehicles to CRP shops and if the vehicles aren't repaired at the AmFam shop the adjuster will received a poor performance rating which ties directly to salary and promotional opportunities. Some adjusters will hang up on customers who are reporting a loss if they don't select a CRP as they don't want their performance rating impacted.

All Reviews

Showing 1 - 10 out of 138 Reviews
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Read reviews that mention

Charles
aholes
Tun
Patrick
Melvin
they help me out when nobody else would
Suzanne
We have been satisfied with their service but they are expensive.
Felicia
When I filled a claim I had no follow up from the claim adjuster. I am still waiting for my deductible to be paid back.
Stephanie
They have horrible customer service and the lack of integrity that my insurance agent has is 0
Daile
The customer service
Julia
Very good insurance and have been really happy with my agent and was originally the least expensive. Ive had a couple issues with the call center but not enough for me to really care. Looking to switch only because other companies are having lower prices for me now.
Michael
Price
Showing 1 - 10 out of 138 reviews

Methodology

The car insurance quotes displayed are based on an analysis of Insurify’s database of over 40 million quotes from 500 ZIP codes nationwide. To obtain representative rates, Insurify’s data science team performs frequent comprehensive analyses of the factors car insurance providers weigh to calculate rates including driver demographics, driving record, credit score, desired coverage level, and more.

Insurify’s analysis also incorporates the Insurify Composite Score (ICS) assigned to each insurance provider. The ICS is a proprietary rating that weighs multiple factors reflecting the quality, reliability, and health of an insurance company. Ratings used to calculate the ICS include Financial Strength Ratings from A.M. Best, Standard & Poor’s, Moody’s, and Fitch; J.D. Power ratings; Consumer Reports customer satisfaction surveys and customer complaints; mobile app reviews; and user-generated company reviews. 

With the above insights and ranking methods, Insurify is able to offer car insurance shoppers insight into how various insurance providers compare to one another in terms of both cost and quality. Note, actual quotes will vary based on unique attributes including the policyholder’s driver history and their garaging address.