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Options | American Family | Consumers Insurance |
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Rating/Reviews |
143 reviews
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Options | American Family | Consumers Insurance |
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Overall Satisfaction | Better than most | -- |
Policy Offerings | Better than most | -- |
Pricing | Better than most | -- |
Local Agent | Better than most | -- |
Options | American Family | Consumers Insurance |
---|---|---|
Overall Satisfaction | About average | -- |
First Notice of Loss (FNOL) | About average | -- |
Claim Servicing | About average | -- |
Estimation Process | About average | -- |
Repair Process | About average | -- |
Rental Experience | About average | -- |
Settlement | About average | -- |
Region | American Family | Consumers Insurance |
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Southwest |
819 pt
About average
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North Central |
820 pt
About average
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Central |
823 pt
About average
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Northwest |
826 pt
Better than most
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Brand | American Family | Consumers Insurance |
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iOS |
6,200 reviews
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Android |
1,081 reviews
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Company Name | American Family | Consumers Insurance |
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A.M. Best | A | -- |
Standard & Poor's | A+ | -- |
Fitch | A+ | -- |
Moody's | Aa3 | -- |
City | American Family | Consumers Insurance |
---|---|---|
Chicago | $75 | -- |
Phoenix | $82 | -- |
City | American Family | Consumers Insurance |
---|---|---|
Chicago | $75 | -- |
Phoenix | $81 | -- |
City | American Family | Consumers Insurance |
---|---|---|
Chicago | $75 | -- |
Phoenix | $82 | -- |
City | American Family | Consumers Insurance |
---|---|---|
Chicago | $75 | -- |
Phoenix | $81 | -- |
City | American Family | Consumers Insurance |
---|---|---|
Chicago | $101 | -- |
Phoenix | $120 | -- |
City | American Family | Consumers Insurance |
---|---|---|
Chicago | $70 | -- |
Phoenix | $73 | -- |
City | American Family | Consumers Insurance |
---|---|---|
Chicago | $75 | -- |
Phoenix | $81 | -- |
City | American Family | Consumers Insurance |
---|---|---|
Chicago | $72 | -- |
Phoenix | $76 | -- |
City | American Family | Consumers Insurance |
---|---|---|
Chicago | $89 | -- |
Phoenix | $103 | -- |
City | American Family | Consumers Insurance |
---|---|---|
Chicago | $79 | -- |
Phoenix | $86 | -- |
City | American Family | Consumers Insurance |
---|---|---|
Chicago | $82 | -- |
Phoenix | $88 | -- |
City | American Family | Consumers Insurance |
---|---|---|
Chicago | $72 | -- |
Phoenix | $80 | -- |
City | American Family | Consumers Insurance |
---|---|---|
Chicago | $68 | -- |
Phoenix | $72 | -- |
State | American Family | Consumers Insurance |
---|---|---|
California | $21/mo |
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Connecticut | $72/mo |
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Florida | $25/mo |
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Massachusetts | $96/mo |
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Michigan | $30/mo |
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New Jersey | $24/mo |
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New Mexico | $163/mo |
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North Carolina | $36/mo |
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Oklahoma | $47/mo |
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Pennsylvania | $22/mo |
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Tennessee | $25/mo |
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Texas | $21/mo |
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Washington D.C. | $66/mo |
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West Virginia | $139/mo |
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Discount Type | American Family | Consumers Insurance |
---|---|---|
Passive Restraint Discount |
up to 30%
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Senior Adult Discount |
up to 25%
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Good Student Discount |
up to 25%
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Varies |
Military Discount |
up to 25%
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Student Away at School Discount |
up to 25%
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Anti-Theft Device Discount |
up to 25%
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Varies |
Multiple Policy Discount |
up to 15%
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Varies |
Multiple Vehicle Discount |
up to 13%
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Defensive Driver Discount |
up to 10%
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Occupation Discount |
up to 10%
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Low Mileage Discount |
up to 8%
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Preferred payment discount |
up to 5%
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Varies |
Home Owner Discount |
up to 5%
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New Graduate Discount |
up to 5%
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Driving Habits Discount |
up to 5%
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-- |
Electronic Stability Control |
up to 5%
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Anti-lock Brake Discount |
up to 5%
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-- |
Paid in full discount |
up to 5%
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Provider Switch Discount |
up to 5%
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Travelink Discount |
up to 5%
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Early Quote Discount |
up to 5%
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Loyalty Discount |
up to 5%
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Varies |
Sponsored Marketing Discount |
up to 5%
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Paperless documents discount |
up to 3%
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Daytime Running Lights Discount |
up to 3%
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Accident Free Discount |
up to 3%
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-- |
Good Driver Discount |
up to 2%
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Varies |
teenSMART Discount |
Varies
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-- |
Accident (Merit) Rating |
Varies
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-- |
Accident Forgiveness |
Varies
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Driving training discount |
--
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Varies |
Empty Nester Discount |
--
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Varies |
Married Professional Discount |
--
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Varies |
Payment Type | American Family | Consumers Insurance |
---|---|---|
Online Payment |
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Automatic Online Payment |
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Phone Payment |
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Bank Payment/Direct Deposit |
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Mail Payment |
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Credit Card Payment |
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Debit Card Payments |
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Multi-Payment Installment Plans |
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Mobile App Payments |
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PayPal |
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Features and Services | American Family | Consumers Insurance |
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Online account management |
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Mobile app |
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Policy bundling discounts |
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24/7 service |
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Roadside assistance |
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Enhanced towing & substitute coverage |
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Coverage Type | American Family | Consumers Insurance |
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Roadside Assistance |
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Rental Reimbursement |
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Gap Insurance |
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Emergency Assistance Coverage |
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Accidental Death, Dismemberment, Disability |
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Antique or Collector Car Insurance |
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Umbrella Policy |
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Comprehensive Claim Forgiveness |
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Work Loss Coverage |
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Legal Defense Costs Coverage |
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Emergency Lockout Coverage |
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SR-22 Coverage |
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Product | American Family | Consumers Insurance |
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They have been honest, personable,and easy to communicate with. Their rates are reasonable and automatic payments are a nice way to pay. I only am planning to switch because the location I'm moving to isn't covered by American Family.
They base adjuster salaries on steering. In the adjuster performance reviews they have a required goal on steering vehicles to CRP shops and if the vehicles aren't repaired at the AmFam shop the adjuster will received a poor performance rating which ties directly to salary and promotional opportunities. Some adjusters will hang up on customers who are reporting a loss if they don't select a CRP as they don't want their performance rating impacted.
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March 7, 2018