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American Family vs Consumers Insurance Car Insurance

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Ratings

Insurify Composite Score American Family
VS Consumers Insurance
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Insurify Composite ScoreConsumers Insurance
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User Ratings
Options American Family Consumers Insurance
Rating/Reviews
Full Star Full Star Full Star Empty Star Empty Star
143 reviews
--
U.S Auto Insurance Shopping Study (2018)
Options American Family Consumers Insurance
Overall Satisfaction Better than most --
Policy Offerings Better than most --
Pricing Better than most --
Local Agent Better than most --
U.S Auto Insurance Claims Satisfaction Study (2018)
Options American Family Consumers Insurance
Overall Satisfaction About average --
First Notice of Loss (FNOL) About average --
Claim Servicing About average --
Estimation Process About average --
Repair Process About average --
Rental Experience About average --
Settlement About average --
J.D. Power Ratings by Region (out of 1000)
Region American Family Consumers Insurance
Southwest
819 pt
About average
--
North Central
820 pt
About average
--
Central
823 pt
About average
--
Northwest
826 pt
Better than most
--
Mobile App Ratings
Brand American Family Consumers Insurance
iOS
Full Star Full Star Full Star Full Star Full Star
6,200 reviews
--
Android
Full Star Full Star Full Star Full Star Empty Star
1,081 reviews
--
Financial Ratings
Company Name American Family Consumers Insurance
A.M. Best A --
Standard & Poor's A+ --
Fitch A+ --
Moody's Aa3 --

Auto Insurance Quotes

For Married Drivers

City American Family Consumers Insurance
Chicago $75 --
Phoenix $82 --

For Single Drivers

City American Family Consumers Insurance
Chicago $75 --
Phoenix $81 --

For Male Drivers

City American Family Consumers Insurance
Chicago $75 --
Phoenix $82 --

For Female Drivers

City American Family Consumers Insurance
Chicago $75 --
Phoenix $81 --

For Drivers with a Speeding Ticket

City American Family Consumers Insurance
Chicago $101 --
Phoenix $120 --

For Drivers with No Speeding Ticket

City American Family Consumers Insurance
Chicago $70 --
Phoenix $73 --

For Drivers Age Between 18-40

City American Family Consumers Insurance
Chicago $75 --
Phoenix $81 --

For Drivers Age Between 40-65

City American Family Consumers Insurance
Chicago $72 --
Phoenix $76 --

For Drivers Age of 65+

City American Family Consumers Insurance
Chicago $89 --
Phoenix $103 --

For Drivers with Average Credit

City American Family Consumers Insurance
Chicago $79 --
Phoenix $86 --

For Drivers with Fair Credit

City American Family Consumers Insurance
Chicago $82 --
Phoenix $88 --

For Drivers with Good Credit

City American Family Consumers Insurance
Chicago $72 --
Phoenix $80 --

For Drivers with Excellent Credit

City American Family Consumers Insurance
Chicago $68 --
Phoenix $72 --

Quotes & Discounts

State American Family Consumers Insurance
California $21/mo
--
Connecticut $72/mo
--
Florida $25/mo
--
Massachusetts $96/mo
--
Michigan $30/mo
--
New Jersey $24/mo
--
New Mexico $163/mo
--
North Carolina $36/mo
--
Oklahoma $47/mo
--
Pennsylvania $22/mo
--
Tennessee $25/mo
--
Texas $21/mo
--
Washington D.C. $66/mo
--
West Virginia $139/mo
--
Discount Type American Family Consumers Insurance
Passive Restraint Discount
up to 30%
--
Senior Adult Discount
up to 25%
--
Good Student Discount
up to 25%
Varies
Military Discount
up to 25%
--
Student Away at School Discount
up to 25%
--
Anti-Theft Device Discount
up to 25%
Varies
Multiple Policy Discount
up to 15%
Varies
Multiple Vehicle Discount
up to 13%
--
Defensive Driver Discount
up to 10%
--
Occupation Discount
up to 10%
--
Low Mileage Discount
up to 8%
--
Preferred payment discount
up to 5%
Varies
Home Owner Discount
up to 5%
--
New Graduate Discount
up to 5%
--
Driving Habits Discount
up to 5%
--
Electronic Stability Control
up to 5%
--
Anti-lock Brake Discount
up to 5%
--
Paid in full discount
up to 5%
--
Provider Switch Discount
up to 5%
--
Travelink Discount
up to 5%
--
Early Quote Discount
up to 5%
--
Loyalty Discount
up to 5%
Varies
Sponsored Marketing Discount
up to 5%
--
Paperless documents discount
up to 3%
--
Daytime Running Lights Discount
up to 3%
--
Accident Free Discount
up to 3%
--
Good Driver Discount
up to 2%
Varies
teenSMART Discount
Varies
--
Accident (Merit) Rating
Varies
--
Accident Forgiveness
Varies
--
Driving training discount
--
Varies
Empty Nester Discount
--
Varies
Married Professional Discount
--
Varies
Compare Quotes

Payment Methods

Payment Type American Family Consumers Insurance
Online Payment Complete Tick Complete Tick
Automatic Online Payment Complete Tick Complete Tick
Phone Payment Complete Tick Complete Tick
Bank Payment/Direct Deposit Complete Tick
--
Mail Payment Complete Tick Complete Tick
Credit Card Payment Complete Tick Complete Tick
Debit Card Payments Complete Tick
--
Multi-Payment Installment Plans Complete Tick
--
Mobile App Payments Complete Tick
--
PayPal
--
Complete Tick

Feature and Services

Features and Services American Family Consumers Insurance
Online account management Complete Tick Complete Tick
Mobile app Complete Tick
--
Policy bundling discounts Complete Tick
--
24/7 service Complete Tick
--
Roadside assistance Complete Tick Complete Tick
Enhanced towing & substitute coverage Complete Tick
--

Optional Coverages

Coverage Type American Family Consumers Insurance
Roadside Assistance Complete Tick Complete Tick
Rental Reimbursement Complete Tick
--
Gap Insurance Complete Tick
--
Emergency Assistance Coverage Complete Tick
--
Accidental Death, Dismemberment, Disability Complete Tick
--
Antique or Collector Car Insurance Complete Tick
--
Umbrella Policy Complete Tick
--
Comprehensive Claim Forgiveness Complete Tick
--
Work Loss Coverage Complete Tick
--
Legal Defense Costs Coverage Complete Tick
--
Emergency Lockout Coverage Complete Tick
--
SR-22 Coverage Complete Tick
--

Insurance by State

  • Car Insurance
  • Life Insurance
  • RV Insurance
  • Umbrella Insurance
  • Motorcycle Insurance
  • Renters Insurance
  • Home / Condo Insurance
  • American Family
  • Consumers Insurance
  • Both

Uber and Lyft driver insurance:

  • American Family
  • Consumers Insurance
  • Both

Online Quoting by State

  • American Family
  • Consumers Insurance
  • Both

SR‌-22 Insurance by State

  • American Family
  • Consumers Insurance
  • Both

Compare Insurance Products

Product American Family Consumers Insurance
  ATV Insurance Complete Tick
--
  Boat Insurance Complete Tick
--
  Business Insurance Complete Tick Complete Tick
  Car Insurance Complete Tick Complete Tick
  Condo Insurance Complete Tick
--
  Farm Insurance Complete Tick
--
  Flood Insurance Complete Tick
--
  Health Insurance Complete Tick
--
  Home Insurance Complete Tick Complete Tick
  Life Insurance Complete Tick Complete Tick
  Mobile Home Insurance Complete Tick
--
  Motorcycle Insurance Complete Tick
--
  RV Insurance Complete Tick Complete Tick
  Renters Insurance Complete Tick
--
  Snowmobile insurance Complete Tick
--
  Travel Insurance Complete Tick
--
  Umbrella Insurance Complete Tick Complete Tick

Popular Comparisons

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User Reviews

  • American Family Reviews
  • Consumers Insurance Reviews
★ ★★ ★★
3.2
143 user reviews
5 Stars
28% Complete
28%
4 Stars
6% Complete
6%
3 Stars
12% Complete
12%
2 Stars
4% Complete
4%
1 Star
49% Complete
49%
Write a Review
Most Positive Review
★ ★★ ★★
By Theresa
March 7, 2018

They have been honest, personable,and easy to communicate with. Their rates are reasonable and automatic payments are a nice way to pay. I only am planning to switch because the location I'm moving to isn't covered by American Family.

Most Critical Review
★ ★★ ★★
By dmack
July 10, 2018

They base adjuster salaries on steering. In the adjuster performance reviews they have a required goal on steering vehicles to CRP shops and if the vehicles aren't repaired at the AmFam shop the adjuster will received a poor performance rating which ties directly to salary and promotional opportunities. Some adjusters will hang up on customers who are reporting a loss if they don't select a CRP as they don't want their performance rating impacted.

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