Acuity vs Travelers Car Insurance

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4.8 Rating

2,700 Reviews

12 Million

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Last Updated: January 2022

Ratings

Insurify Composite Score

Acuity
Not Rated
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Insurify Composite Score

Travelers
80
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Insurify Composite Score

Acuity VS Travelers
Not Rated
80
What is this?
User Ratings
OptionsAcuity Travelers
Rating/Reviews
37 reviews
395 reviews
U.S Auto Insurance Shopping Study (2018)
OptionsAcuity Travelers
Call Center Representative--About average
Insurer Website--About average
Local Agent--About average
Overall Satisfaction--About average
Policy Offerings--About average
Pricing--The rest
U.S Auto Insurance Claims Satisfaction Study (2018)
OptionsAcuity Travelers
Claim Servicing--About average
Estimation Process--About average
First Notice of Loss (FNOL)--About average
Overall Satisfaction--About average
Rental Experience--About average
Repair Process--The rest
Settlement--About average
J.D. Power Ratings by Region (out of 1000)
RegionAcuity Travelers
Central--814 pt
The rest
Florida--810 pt
The rest
Mid-Atlantic--820 pt
The rest
New England--804 pt
The rest
New York--821 pt
About average
North Central--805 pt
The rest
Southeast--822 pt
About average
Southwest--809 pt
The rest
Mobile App Ratings
RegionAcuity Travelers
Android--
146 Reviews
iOS--
49 Reviews
Financial Ratings
OptionsAcuity Travelers
A.M. Best--A++
Fitch--AA
Moody's--Aa2
Standard & Poor's--AA

Auto Insurance Quotes

For Married Drivers

CityAcuity Travelers
Chicago--$78
Philadelphia--$99
Phoenix--$81

For Single Drivers

CityAcuity Travelers
Chicago--$78
Philadelphia--$125
Phoenix--$86

For Male Drivers

CityAcuity Travelers
Chicago--$76
Philadelphia--$117
Phoenix--$85

For Female Drivers

CityAcuity Travelers
Chicago--$79
Philadelphia--$108
Phoenix--$82

For Drivers with Speeding Ticket

CityAcuity Travelers
Chicago--$100
Philadelphia--$179
Phoenix--$114

For Drivers with No Speeding Ticket

CityAcuity Travelers
Chicago--$73
Philadelphia--$103
Phoenix--$77

For Drivers Age Between 18-40

CityAcuity Travelers
Chicago--$78
Philadelphia--$122
Phoenix--$89

For Drivers Age Between 40-65

CityAcuity Travelers
Chicago--$72
Philadelphia--$90
Phoenix--$74

For Drivers Age of 65+

CityAcuity Travelers
Chicago--$98
Philadelphia--$156
Phoenix--$98

For Drivers with Average Credit

CityAcuity Travelers
Chicago--$85
Philadelphia--$123
Phoenix--$91

For Drivers with Fair Credit

CityAcuity Travelers
Chicago--$89
Philadelphia--$120
Phoenix--$95

For Drivers with Good Credit

CityAcuity Travelers
Chicago--$71
Philadelphia--$91
Phoenix--$74

For Drivers with Excellent Credit

CityAcuity Travelers
Chicago--$66
Philadelphia--$114
Phoenix--$73

Quotes & Discounts

Discount typeAcuity Travelers
Multiple PolicyUp to 20%Up to 13%
EV/HybridUp to 5%--
Accident FreeVaries--
Anti-lock BrakeVaries--
Daytime Running LightsVaries--
Defensive DriverVariesUp to 8%
Good StudentVariesUp to 8%
More Vehicles Than DriversVaries--
Multiple VehicleVariesUp to 8%
Continuous Coverage--Up to 15%
Driving training--Up to 8%
Early Quote--Up to 10%
Good Payer--Up to 15%
Home Owner--Up to 5%
Hybrid/Electric Vehicle--Up to 10%
Low Mileage--Varies
New Car--Up to 10%
No lapse in coverage--Varies
Paid in full--Up to 7.5%
Preferred payment--Up to 3%
Safe Driver--Up to 23%
Student Away at School--Up to 7%

Payment Methods

Discount typeAcuity Travelers
Automatic Online Payment
yesyes
Bank Payment/Direct Deposit --yes
Credit Card Payment yesyes
Debit Card Payments yesyes
Electronic Check
yesyes
Mail Payment
yesyes
Mobile App Payments
yesyes
Multi-Payment Installment Plans
yes--
Online Payment
yesyes
Phone Payment
yesyes
Prepayment
yes--

Features and Services

Features and ServicesAcuity Travelers
24/7 serviceyesyes
Accident forgiveness--yes
Enhanced towing & substitute coverageyes--
Flexible / convenient paymentsyesyes
Mobile appyesyes
Online account managementyesyes
Policy bundling discountsyesyes
Roadside assistanceyesyes

Optional Coverages

Optional CoveragesAcuity Travelers
Accident Forgiveness
--yes
Accidental Death, Dismemberment, Disability
yes--
Better Car Replacement
yes--
Electronic Key & Lock Replacement
yes--
Emergency Assistance Coverage
yes--
Gap Insurance
yesyes
Glass Coverage yes--
New Car Replacement Coverage
--yes
Personal/Upgraded Item Coverage
yes--
Rental Reimbursement
yesyes
Ridesharing Coverage
--yes
Roadside Assistance
yesyes
Small Claim Forgiveness
--yes
Umbrella Policy
yesyes

Online Quoting by State

  • Acuity
  • Travelers
  • Both

Uber and Lyft driver insurance

  • Acuity
  • Travelers
  • Both

Compare Insurance Products

ProductAcuity Travelers
ATV InsuranceATV Insuranceyes--
Car InsuranceCar Insuranceyesyes
Boat InsuranceBoat Insuranceyesyes
Business InsuranceBusiness Insuranceyes--
Commercial InsuranceCommercial Insurance--yes
Condo InsuranceCondo Insuranceyesyes
Cyber Liability InsuranceCyber Liability Insurance--yes
Dwelling Fire InsuranceDwelling Fire Insurance--yes
Home InsuranceHome Insuranceyesyes
Identity Theft InsuranceIdentity Theft Insuranceyes--
Jewelry InsuranceJewelry Insurance--yes
Motorcycle InsuranceMotorcycle Insuranceyes--
Renters InsuranceRenters Insuranceyesyes
Ridesharing InsuranceRidesharing Insurance--yes
RV InsuranceRV Insuranceyes--
Small Business InsuranceSmall Business Insurance--yes
Snowmobile insuranceSnowmobile insuranceyes--
Umbrella InsuranceUmbrella Insuranceyesyes
Wedding and Event InsuranceWedding and Event Insurance--yes

User Reviews

  • Acuity Reviews
  • Travelers Reviews
3.4
5 Stars
54 %
4 Stars
5 %
3 Stars
3 %
2 Stars
5 %
1 Star
32 %

Most Helpful Review

By Steve D
We’ve been with Acuity for 12+ years. Excellent service. Good follow thru with courteous, caring staff. We’ve only had a couple minor claims with our autos. Even the two repair shops we selected mentioned how prompt and attentive their contacts at Acuity are. I’ve shopped for insurance occasionally just to check on the value I receive. I haven’t found justification to go elsewhere. Their price is a good value for their excellent service.

Latest Review

By Lori P
Great customer service! have been with them for years and have had no problems.

All Reviews

Showing 1 - 10 out of 37 Reviews
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Read reviews that mention

Lori P
Great customer service! have been with them for years and have had no problems.
Sheryl N
After posting a less than perfect review, Acuity worked to determine where the issue originated that was causing our unhappiness. I received follow-up e-mails, and I am satisfied that, in the future, I can address the delays in receiving paperwork with the proper parties. They also have a wonderful website that allows you to print any required paperwork before you get a copy from your agent. Thank you for working to make sure we are satisfied, and finding out what was the cause of our dissatisfaction.
Albert L
I have been using Acuity for a few years and anytime I have an issue or claim try are courteous and prompt in the reply's and ready to help in any way.
Jerome S
??I had .com & was taken are of same day.
Scott O
Worst insurance co I've ever dealt with. Been a customer for 8+ yrs with property instance coverage on 4+ million in real estate. Had my first claim last week. We had shingles blow off, we had most reputable roofer look at it with Acuity adjuster Ebner and was told after minutes on site that their isn't enough damage. Got letter from Acuity recommending I replace or repair roof on my dime. Or go after the shingle MFG for defective claim. After yrs of paying this company their premium we can not get an answer to this question "WILL YOU COVER AGAINST WIND DAMAGE" MY POLICY SAYS IT DOES!!! I HAVE HAD INSURANCE FROM MANY BEFORE, STATE FARM, AMERICAN FAMILY, ALLSTATE ECT. THEY ALL COVER ACTS OF GOD. EVEN THE FULL COVERAGE AUTO POLICY'S COVER COMPREHENSIVE. STAY FAR FAR AWAY FROM THIS OUTFIT. I HAD A LUNCH MEETING WITH MY LENDER RECENTLY THEY DON'T WANT THEIR ASSETS INSURED BY ACUITY PERIOD.
Steve D
We’ve been with Acuity for 12+ years. Excellent service. Good follow thru with courteous, caring staff. We’ve only had a couple minor claims with our autos. Even the two repair shops we selected mentioned how prompt and attentive their contacts at Acuity are. I’ve shopped for insurance occasionally just to check on the value I receive. I haven’t found justification to go elsewhere. Their price is a good value for their excellent service.
Ken K
Been with Acuity, protecting my home, car and family for more years then I can remember. Thank you for your service.
Jennifer J.
Acuity Insurance has caused hardship to our business. They unlawfully audited our workers comp portion of our business. Come to find out, shareholders do not need to be included in workers comp insurance. We are owners and shareholders and paid for a full year of workers comp coverage, all while not needing it. $750/month. At the end of the year, we cancelled the policy after we learned that we did not need it. 3 months later Acuity opened an audit on our workers comp insurance and came to the conclusion that we actually owed them $2,500 more for paying payroll over $80,000??? It was the owners' pay. Shareholders. And we have the tax returns that prove otherwise. Long story short, they sold out "debt" to a scumbag lawyer that garnished our bank account for $4,000 yesterday claiming they had a judgement. We were never contacted, never served. We are now hiring a lawyer to sue Acuity. We are already in the process of filing the appeal with the court. This has caused us nothing but hardship, stress, and problems. Do yourself a favor and stear far away from this company.
Michael D
Very professional and courteous service. Contacted them with a possible claim and they were great.
Sheryl N
We receive good service from Acuity and their partner agents. Billing is always clearly defined and easy to understand. Unfortunately, for the past two years, our policy has been issued late. We are not receiving the policy or insurance cards until after the old ones have expired (2 weeks later this year). Hopefully, this is something that will be resolved before the next policy begins.
Showing 1 - 10 out of 37 reviews

Methodology

The car insurance quotes displayed are based on an analysis of Insurify’s database of over 40 million quotes from 500 ZIP codes nationwide. To obtain representative rates, Insurify’s data science team performs frequent comprehensive analyses of the factors car insurance providers weigh to calculate rates including driver demographics, driving record, credit score, desired coverage level, and more.

Insurify’s analysis also incorporates the Insurify Composite Score (ICS) assigned to each insurance provider. The ICS is a proprietary rating that weighs multiple factors reflecting the quality, reliability, and health of an insurance company. Ratings used to calculate the ICS include Financial Strength Ratings from A.M. Best, Standard & Poor’s, Moody’s, and Fitch; J.D. Power ratings; Consumer Reports customer satisfaction surveys and customer complaints; mobile app reviews; and user-generated company reviews. 

With the above insights and ranking methods, Insurify is able to offer car insurance shoppers insight into how various insurance providers compare to one another in terms of both cost and quality. Note, actual quotes will vary based on unique attributes including the policyholder’s driver history and their garaging address.