Acuity vs CSAA Car Insurance

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4.8 Rating

2,700 Reviews

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Last Updated: January 2022

Ratings

Insurify Composite Score

Acuity
Not Rated
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Insurify Composite Score

CSAA
79
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Insurify Composite Score

Acuity VS CSAA
Not Rated
79
What is this?
User Ratings
OptionsAcuity CSAA
Rating/Reviews
37 reviews
176 reviews
U.S Auto Insurance Shopping Study (2018)
OptionsAcuity CSAA
Call Center Representative--Among the best
Insurer Website--The rest
Local Agent--Better than most
Overall Satisfaction--Better than most
Policy Offerings--About average
Pricing--Better than most
U.S Auto Insurance Claims Satisfaction Study (2018)
OptionsAcuity CSAA
Claim Servicing--The rest
Estimation Process--About average
First Notice of Loss (FNOL)--The rest
Overall Satisfaction--About average
Rental Experience--The rest
Repair Process--Better than most
Settlement--About average
J.D. Power Ratings by Region (out of 1000)
RegionAcuity CSAA
California--814 pt
About average
Mid-Atlantic--816 pt
The rest
Southwest--839 pt
Among the best
Mobile App Ratings
RegionAcuity CSAA
Android--
24,330 Reviews
iOS--
737 Reviews
Financial Ratings
OptionsAcuity CSAA
A.M. Best--A

Auto Insurance Quotes

For Married Drivers

CityAcuity CSAA
Phoenix--$54
Santa Monica--$54

For Single Drivers

CityAcuity CSAA
Phoenix--$58
Santa Monica--$125

For Male Drivers

CityAcuity CSAA
Phoenix--$55
Santa Monica--$126

For Female Drivers

CityAcuity CSAA
Phoenix--$58
Santa Monica--$54

For Drivers with Speeding Ticket

CityAcuity CSAA
Phoenix--$62
Santa Monica--$174

For Drivers with No Speeding Ticket

CityAcuity CSAA
Phoenix--$55
Santa Monica--$72

For Drivers Age Between 18-40

CityAcuity CSAA
Phoenix--$54
Santa Monica--$139

For Drivers Age Between 40-65

CityAcuity CSAA
Phoenix--$48
Santa Monica--$51

For Drivers Age of 65+

CityAcuity CSAA
Phoenix--$97
Santa Monica--$52

For Drivers with Average Credit

CityAcuity CSAA
Phoenix--$70
Santa Monica--$68

For Drivers with Fair Credit

CityAcuity CSAA
Phoenix--$74
Santa Monica--$65

For Drivers with Good Credit

CityAcuity CSAA
Phoenix--$43
Santa Monica--$63

For Drivers with Excellent Credit

CityAcuity CSAA
Phoenix--$38
Santa Monica--$164

Quotes & Discounts

Discount typeAcuity CSAA
Multiple PolicyUp to 20%Up to 20%
EV/HybridUp to 5%--
Accident FreeVaries--
Anti-lock BrakeVaries--
Daytime Running LightsVaries--
Defensive DriverVaries--
Good StudentVariesUp to 14.3%
More Vehicles Than DriversVaries--
Multiple VehicleVariesUp to 27.3%
Alumni--Up to 7.4%
Driving training--Up to 4.7%
Good Driver--Up to 20%
Home Owner--Up to 15.7%
Low Mileage--Up to 19.1%
Loyalty--Up to 5.6%
Organization--Up to 5%
Professional organization--Up to 7.4%
Student Away at School--Up to 46.7%

Payment Methods

Discount typeAcuity CSAA
Automatic Online Payment
yesyes
Credit Card Payment yesyes
Debit Card Payments yesyes
Electronic Check
yes--
Mail Payment
yes--
Mobile App Payments
yes--
Multi-Payment Installment Plans
yes--
Online Payment
yesyes
Phone Payment
yes--
Prepayment
yes--

Features and Services

Features and ServicesAcuity CSAA
24/7 serviceyesyes
Enhanced towing & substitute coverageyes--
Flexible / convenient paymentsyes--
Loyalty rewards program--yes
Mobile appyesyes
Online account managementyesyes
Policy bundling discountsyesyes
Roadside assistanceyesyes

Optional Coverages

Optional CoveragesAcuity CSAA
Accidental Death, Dismemberment, Disability
yesyes
Antique or Collector Car Insurance
--yes
Better Car Replacement
yes--
Electronic Key & Lock Replacement
yes--
Emergency Assistance Coverage
yes--
First Aid Reimbursement
--yes
Gap Insurance
yes--
Glass Coverage yes--
Personal/Upgraded Item Coverage
yes--
Rental Reimbursement
yesyes
Roadside Assistance
yesyes
Umbrella Policy
yesyes

Online Quoting by State

  • Acuity
  • CSAA
  • Both

Uber and Lyft driver insurance

  • Acuity
  • CSAA
  • Both

Compare Insurance Products

ProductAcuity CSAA
ATV InsuranceATV Insuranceyes--
Car InsuranceCar Insuranceyesyes
Boat InsuranceBoat Insuranceyes--
Business InsuranceBusiness Insuranceyes--
Condo InsuranceCondo Insuranceyes--
Home InsuranceHome Insuranceyes--
Identity Theft InsuranceIdentity Theft Insuranceyes--
Motorcycle InsuranceMotorcycle Insuranceyes--
Renters InsuranceRenters Insuranceyes--
RV InsuranceRV Insuranceyes--
Snowmobile insuranceSnowmobile insuranceyes--
Umbrella InsuranceUmbrella Insuranceyes--

User Reviews

  • Acuity Reviews
  • CSAA Reviews
3.4
5 Stars
54 %
4 Stars
5 %
3 Stars
3 %
2 Stars
5 %
1 Star
32 %

Most Helpful Review

By Steve D
We’ve been with Acuity for 12+ years. Excellent service. Good follow thru with courteous, caring staff. We’ve only had a couple minor claims with our autos. Even the two repair shops we selected mentioned how prompt and attentive their contacts at Acuity are. I’ve shopped for insurance occasionally just to check on the value I receive. I haven’t found justification to go elsewhere. Their price is a good value for their excellent service.

Latest Review

By Lori P
Great customer service! have been with them for years and have had no problems.

All Reviews

Showing 1 - 10 out of 37 Reviews
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Read reviews that mention

Lori P
Great customer service! have been with them for years and have had no problems.
Sheryl N
After posting a less than perfect review, Acuity worked to determine where the issue originated that was causing our unhappiness. I received follow-up e-mails, and I am satisfied that, in the future, I can address the delays in receiving paperwork with the proper parties. They also have a wonderful website that allows you to print any required paperwork before you get a copy from your agent. Thank you for working to make sure we are satisfied, and finding out what was the cause of our dissatisfaction.
Albert L
I have been using Acuity for a few years and anytime I have an issue or claim try are courteous and prompt in the reply's and ready to help in any way.
Jerome S
??I had .com & was taken are of same day.
Scott O
Worst insurance co I've ever dealt with. Been a customer for 8+ yrs with property instance coverage on 4+ million in real estate. Had my first claim last week. We had shingles blow off, we had most reputable roofer look at it with Acuity adjuster Ebner and was told after minutes on site that their isn't enough damage. Got letter from Acuity recommending I replace or repair roof on my dime. Or go after the shingle MFG for defective claim. After yrs of paying this company their premium we can not get an answer to this question "WILL YOU COVER AGAINST WIND DAMAGE" MY POLICY SAYS IT DOES!!! I HAVE HAD INSURANCE FROM MANY BEFORE, STATE FARM, AMERICAN FAMILY, ALLSTATE ECT. THEY ALL COVER ACTS OF GOD. EVEN THE FULL COVERAGE AUTO POLICY'S COVER COMPREHENSIVE. STAY FAR FAR AWAY FROM THIS OUTFIT. I HAD A LUNCH MEETING WITH MY LENDER RECENTLY THEY DON'T WANT THEIR ASSETS INSURED BY ACUITY PERIOD.
Steve D
We’ve been with Acuity for 12+ years. Excellent service. Good follow thru with courteous, caring staff. We’ve only had a couple minor claims with our autos. Even the two repair shops we selected mentioned how prompt and attentive their contacts at Acuity are. I’ve shopped for insurance occasionally just to check on the value I receive. I haven’t found justification to go elsewhere. Their price is a good value for their excellent service.
Ken K
Been with Acuity, protecting my home, car and family for more years then I can remember. Thank you for your service.
Jennifer J.
Acuity Insurance has caused hardship to our business. They unlawfully audited our workers comp portion of our business. Come to find out, shareholders do not need to be included in workers comp insurance. We are owners and shareholders and paid for a full year of workers comp coverage, all while not needing it. $750/month. At the end of the year, we cancelled the policy after we learned that we did not need it. 3 months later Acuity opened an audit on our workers comp insurance and came to the conclusion that we actually owed them $2,500 more for paying payroll over $80,000??? It was the owners' pay. Shareholders. And we have the tax returns that prove otherwise. Long story short, they sold out "debt" to a scumbag lawyer that garnished our bank account for $4,000 yesterday claiming they had a judgement. We were never contacted, never served. We are now hiring a lawyer to sue Acuity. We are already in the process of filing the appeal with the court. This has caused us nothing but hardship, stress, and problems. Do yourself a favor and stear far away from this company.
Michael D
Very professional and courteous service. Contacted them with a possible claim and they were great.
Sheryl N
We receive good service from Acuity and their partner agents. Billing is always clearly defined and easy to understand. Unfortunately, for the past two years, our policy has been issued late. We are not receiving the policy or insurance cards until after the old ones have expired (2 weeks later this year). Hopefully, this is something that will be resolved before the next policy begins.
Showing 1 - 10 out of 37 reviews

Methodology

The car insurance quotes displayed are based on an analysis of Insurify’s database of over 40 million quotes from 500 ZIP codes nationwide. To obtain representative rates, Insurify’s data science team performs frequent comprehensive analyses of the factors car insurance providers weigh to calculate rates including driver demographics, driving record, credit score, desired coverage level, and more.

Insurify’s analysis also incorporates the Insurify Composite Score (ICS) assigned to each insurance provider. The ICS is a proprietary rating that weighs multiple factors reflecting the quality, reliability, and health of an insurance company. Ratings used to calculate the ICS include Financial Strength Ratings from A.M. Best, Standard & Poor’s, Moody’s, and Fitch; J.D. Power ratings; Consumer Reports customer satisfaction surveys and customer complaints; mobile app reviews; and user-generated company reviews. 

With the above insights and ranking methods, Insurify is able to offer car insurance shoppers insight into how various insurance providers compare to one another in terms of both cost and quality. Note, actual quotes will vary based on unique attributes including the policyholder’s driver history and their garaging address.