Acceptance vs Liberty Mutual Car Insurance

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4.8 Rating

2,700 Reviews

12 Million

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Last Updated: January 2022

Ratings

Insurify Composite Score

Acceptance
Not Rated
What is this?

Insurify Composite Score

Liberty Mutual
82
What is this?

Insurify Composite Score

Acceptance VS Liberty Mutual
Not Rated
82
What is this?
User Ratings
OptionsAcceptance Liberty Mutual
Rating/Reviews
16 reviews
857 reviews
U.S Auto Insurance Shopping Study (2018)
OptionsAcceptance Liberty Mutual
Call Center Representative--About average
Insurer Website--Better than most
Local Agent--Better than most
Overall Satisfaction--About average
Policy Offerings--Better than most
Pricing--About average
U.S Auto Insurance Claims Satisfaction Study (2018)
OptionsAcceptance Liberty Mutual
Claim Servicing--The rest
Estimation Process--The rest
First Notice of Loss (FNOL)--About average
Overall Satisfaction--The rest
Rental Experience--About average
Repair Process--About average
Settlement--The rest
J.D. Power Ratings by Region (out of 1000)
RegionAcceptance Liberty Mutual
California--816 pt
About average
Central--806 pt
The rest
Florida--805 pt
The rest
Mid-Atlantic--801 pt
The rest
New England--809 pt
About average
New York--818 pt
About average
North Central--812 pt
The rest
Northwest--807 pt
About average
Southeast--814 pt
The rest
Southwest--811 pt
About average
Texas--807 pt
The rest
Mobile App Ratings
RegionAcceptance Liberty Mutual
Android--
2,531 Reviews
iOS--
12,900 Reviews
Financial Ratings
OptionsAcceptance Liberty Mutual
A.M. Best--A
Fitch--A-
Moody's--A2
Standard & Poor's--A

Quotes & Discounts

Discount typeAcceptance Liberty Mutual
Accident Free--Varies
Accident Prevention Course--Varies
Advance shopper--Up to 45%
Anti-Theft Device--Up to 25%
Anti-lock Brake--Varies
ByMile--Varies
Claims Free Renewal--Varies
Driving training--Up to 30%
EV/Hybrid--Varies
Early Shopper--Varies
Electronic Stability Control--Varies
Good Student--Up to 22%
Home Owner--Varies
Military--Varies
Multiple Policy--Varies
Multiple Vehicle--Up to 5%
New Graduate--Varies
New Teen Driver--Varies
Newlywed--Varies
Organization--Varies
Paid in full--Varies
Paperless documents--Varies
Passive Restraint--Up to 20%
Policy Update/Extension--Varies
Preferred payment--Varies
RightTrack--Up to 30%
Safety Feature--Varies
Senior Adult--Varies
Signing documents when you buy online--Varies
Starting your auto quote online--Up to 12%
Student Away at School--Varies
teenSMART--Varies

Payment Methods

Discount typeAcceptance Liberty Mutual
Automatic Online Payment
--yes
Bank Payment/Direct Deposit --yes
Credit Card Payment --yes
Debit Card Payments --yes
Electronic Check
--yes
Mail Payment
--yes
Mobile App Payments
--yes
Online Payment
yesyes
Payroll Deduction
--yes
Person 2 Person Payment yes--
Phone Payment
yesyes
Prepayment
--yes

Features and Services

Features and ServicesAcceptance Liberty Mutual
24/7 service--yes
Accident forgiveness--yes
Enhanced towing & substitute coverage--yes
Mobile app--yes
Online account managementyesyes
Policy bundling discounts--yes
Roadside assistanceyesyes

Optional Coverages

Optional CoveragesAcceptance Liberty Mutual
Accident Forgiveness
--yes
Better Car Replacement
--yes
Emergency Assistance Coverage
--yes
Emergency Lockout Coverage
--yes
Gap Insurance
--yes
Legal Defense Costs Coverage
--yes
Lifetime Repair Guarantee
--yes
New Car Replacement Coverage
--yes
Original Equipment Manufacturer Coverage
--yes
Rental Reimbursement
yesyes
Roadside Assistance
yesyes
Teachers Insurance
--yes
Vanishing Deductible
--yes
Work Loss Coverage
--yes

Online Quoting by State

  • Acceptance
  • Liberty Mutual
  • Both

Uber and Lyft driver insurance

  • Acceptance
  • Liberty Mutual
  • Both

SR‌-22 Insurance by State

  • Acceptance
  • Liberty Mutual
  • Both

Compare Insurance Products

ProductAcceptance Liberty Mutual
Accident InsuranceAccident Insurance--yes
ATV InsuranceATV Insurance--yes
Car InsuranceCar Insuranceyesyes
Boat InsuranceBoat Insurance--yes
Classic Car InsuranceClassic Car Insurance--yes
Condo InsuranceCondo Insurance--yes
Critical Illness InsuranceCritical Illness Insurance--yes
Dwelling Fire InsuranceDwelling Fire Insurance--yes
Flood InsuranceFlood Insurance--yes
Home InsuranceHome Insurance--yes
Identity Theft InsuranceIdentity Theft Insurance--yes
Life InsuranceLife Insurance--yes
Mobile Home InsuranceMobile Home Insurance--yes
Motorcycle InsuranceMotorcycle Insurance--yes
Pet InsurancePet Insurance--yes
Renters InsuranceRenters Insurance--yes
RV InsuranceRV Insurance--yes
Small Business InsuranceSmall Business Insurance--yes
Tuition InsuranceTuition Insurance--yes
Umbrella InsuranceUmbrella Insurance--yes

User Reviews

  • Acceptance Reviews
  • Liberty Mutual Reviews
2.9
5 Stars
25 %
4 Stars
6 %
3 Stars
25 %
2 Stars
25 %
1 Star
19 %

Most Positive Review

By Dawn
They were very friendly But I switched carriers because I needed to get homeowners insurance & the company chose have me a super bundle price package. Also your company considered my Dodge ram 2500 a commercial vehicle "commercial " which is not.

Most Critical Review

By Santiago
Because the message said, that. I should be pay less than I'm paying. But the resoult was that I have to pay more than I'm do it.

All Reviews

Showing 1 - 10 out of 16 Reviews
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Read reviews that mention

Tara
The amount has gone up 2 times and this last time it has gone up slot.no claims,no tickets while having the insurance,so I don't like my amount keeps going so high
Tristan
rate hikes when no violations
Steven
The only thing I see wrong with the policy that you offer is it has a grace period offer.
Julie
My name was misspelled on my original cards. I was told I had to be paperless. Found out otherwise.
Deandra
Victor
Customer service is terrible
Brittany
Im not switching from them
Insurify User
High rates
Lamar
I can't understand why my insurance went up from $87 to $98.
JIM
Because I never got the information I needed to make a decision to switch over
Showing 1 - 10 out of 16 reviews

Methodology

The car insurance quotes displayed are based on an analysis of Insurify’s database of over 40 million quotes from 500 ZIP codes nationwide. To obtain representative rates, Insurify’s data science team performs frequent comprehensive analyses of the factors car insurance providers weigh to calculate rates including driver demographics, driving record, credit score, desired coverage level, and more.

Insurify’s analysis also incorporates the Insurify Composite Score (ICS) assigned to each insurance provider. The ICS is a proprietary rating that weighs multiple factors reflecting the quality, reliability, and health of an insurance company. Ratings used to calculate the ICS include Financial Strength Ratings from A.M. Best, Standard & Poor’s, Moody’s, and Fitch; J.D. Power ratings; Consumer Reports customer satisfaction surveys and customer complaints; mobile app reviews; and user-generated company reviews. 

With the above insights and ranking methods, Insurify is able to offer car insurance shoppers insight into how various insurance providers compare to one another in terms of both cost and quality. Note, actual quotes will vary based on unique attributes including the policyholder’s driver history and their garaging address.