4.8out of 3,000+ reviews

Mercury vs The Hartford Car Insurance

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Last Updated February 1, 2022


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The Hartford
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Mercury VS The Hartford
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User Ratings
OptionsMercury The Hartford
1,419 reviews
29,516 reviews
U.S Auto Insurance Shopping Study (2018)
OptionsMercury The Hartford
Call Center Representative--About average
Insurer Website--Better than most
Local AgentThe rest--
Overall SatisfactionThe restBetter than most
Policy OfferingsThe restBetter than most
PricingThe restBetter than most
U.S Auto Insurance Claims Satisfaction Study (2018)
OptionsMercury The Hartford
Claim ServicingThe restBetter than most
Estimation ProcessAbout averageBetter than most
First Notice of Loss (FNOL)The restBetter than most
Overall SatisfactionThe restBetter than most
Rental ExperienceThe restThe rest
Repair ProcessAbout averageAmong the best
SettlementAbout averageBetter than most
J.D. Power Ratings by Region (out of 1000)
RegionMercury The Hartford
California795 pt
The rest
835 pt
Better than most
Florida808 pt
The rest
806 pt
The rest
Mid-Atlantic--839 pt
About average
North Central--838 pt
Better than most
Northwest--832 pt
Better than most
Southwest--838 pt
Among the best
Mobile App Ratings
RegionMercury The Hartford
161 Reviews
376 Reviews
47 Reviews
Financial Ratings
OptionsMercury The Hartford
A.M. BestAA+
Standard & Poor's--A+

Auto Insurance Quotes

For Married Drivers

CityMercury The Hartford
Santa Monica$67$76

For Single Drivers

CityMercury The Hartford
Santa Monica$122$143

For Male Drivers

CityMercury The Hartford
Santa Monica$116$138

For Female Drivers

CityMercury The Hartford
Santa Monica$72$81

For Drivers with Speeding Ticket

CityMercury The Hartford
Santa Monica$134$213

For Drivers with No Speeding Ticket

CityMercury The Hartford
Santa Monica$86$87

For Drivers Age Between 18-40

CityMercury The Hartford
Santa Monica$136$165

For Drivers Age Between 40-65

CityMercury The Hartford
Santa Monica$60$68

For Drivers Age of 65+

CityMercury The Hartford
Santa Monica$67$56

For Drivers with Average Credit

CityMercury The Hartford
Santa Monica$83$97

For Drivers with Fair Credit

CityMercury The Hartford
Santa Monica$79$81

For Drivers with Good Credit

CityMercury The Hartford
Santa Monica$67$83

For Drivers with Excellent Credit

CityMercury The Hartford
Santa Monica$147$176

Quotes & Discounts

Discount typeMercury The Hartford
Good CreditUp to 73%--
Multiple VehicleUp to 26%--
Good DriverUp to 18%--
Good StudentUp to 10%Up to 15%
Multiple PolicyUp to 10%Up to 20%
Student Away at SchoolUp to 10%--
Anti-Theft DeviceUp to 5%Up to 15%
Passive RestraintUp to 5%Up to 3%
Federal EmployeeVaries--
Low MileageVaries--
Occasional driverVaries--
Paid in fullVariesVaries
Professional organizationVaries--
Public Safety ProfessionalVaries--
Senior AdultVaries--
VIN EtchingVaries--
Defensive Driver--Up to 5%
Driving training--Varies
teenSMART--Up to 10%

Payment Methods

Discount typeMercury The Hartford
Automatic Online Payment
Bank Payment/Direct Deposit --yes
Credit Card Payment --yes
Debit Card Payments --yes
Mail Payment
Mobile App Payments
Online Payment
Person 2 Person Payment yes--
Phone Payment

Features and Services

Features and ServicesMercury The Hartford
24/7 serviceyesyes
Accident forgiveness--yes
Mobile app--yes
Online account managementyesyes
Roadside assistanceyesyes

Optional Coverages

Optional CoveragesMercury The Hartford
Accident Forgiveness
Antique or Collector Car Insurance
Comprehensive Claim Forgiveness
Emergency Assistance Coverage
Glass Coverage --yes
New Car Replacement Coverage
Rental Reimbursement
Roadside Assistance
Umbrella Policy
Vanishing Deductible

Online Quoting by State

  • Mercury
  • The Hartford
  • Both

Uber and Lyft driver insurance

  • Mercury
  • The Hartford
  • Both

SR‌-22 Insurance by State

  • Mercury
  • The Hartford
  • Both

Compare Insurance Products

ProductMercury The Hartford
Car InsuranceCar Insuranceyesyes
Boat InsuranceBoat Insurance--yes
Business InsuranceBusiness Insuranceyesyes
Commercial InsuranceCommercial Insuranceyes--
Condo InsuranceCondo Insuranceyes--
Flood InsuranceFlood Insurance--yes
Home InsuranceHome Insuranceyesyes
Life InsuranceLife Insurance--yes
Renters InsuranceRenters Insuranceyes--
Umbrella InsuranceUmbrella Insuranceyes--

User Reviews

  • Mercury Reviews
  • The Hartford Reviews
5 Stars
67 %
4 Stars
12 %
3 Stars
8 %
2 Stars
4 %
1 Star
11 %

Most Positive Review

By Lucy
Always very happy if their pront response and always looking after their clients Unfortunately I had the accidents but, I hope to one day go back to Mercury. Best company I got ever. Thanks so much for everything!

Most Critical Review

We had no claims at all and yet our rate went up more than what we'd pay with a new company. Also, the reason we looked into a new company to begin with, was all the payment trouble with Mercury. We gave them all the bank account information they asked for over the phone, to automatically take payments from the account monthly. They sent us a notification saying everything was verified and we were good to go. Then, when our payment time came up the next month, we heard from them a week later saying we had to pay all kinds of extra fee's or they'd cancel our insurance. We called them to find out why and they said the bank account # they had was wrong. Clearly they took it down incorrectly over the phone and didn't actually verify it; as they'd said. In trying to get them to remove the fees and get it straightened out, some of the reps we encountered were extremely rude; and they never removed all the fees. Then, they said it could no longer be automatic and we'd have to pay another way monthly. After a couple months of that, we found that we could just pay the Full amount all at once. We had NEVER been offered this option before, or that is what we would have done from the beginning and avoided all the trouble. The big reason we didn't stay with them, was that they were so rude about something that was their mistake and we weren't told about all of our payment options up front.

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They Lot most Car insurance companies , will triple your rates if you get into an Accident . Thank GOD for other insurance groups .
They really didnt do anything but take my money, because I didnt make any claim, but you can say that about any insurance company. But what I didnt like is that they were going to raise my premium $400.00 in one year when I only have 5,600 miles on my car and I have had a perfect driving record since 93.
good ins. but spokes people not so helpful
they allow a spouse to stealthily remove the vehicle from the policy (during a very contentious separation) and NOT NOTIFY the (not even) Spouse? I got 24 hrs notice at the end of last Thursday from my X. Bud Smith the agent should never have let this happen.
They over charged on my next 6moths payment insurance !!!
Vivian T
In November of 2017 we had a family member come over trying to sell us life insurance through Primerica. If you know Randy he is a good guy. He was contacted numerous times by this person and finally decided to have them come talk to us. During the meeting we knew that we did not need the life coverage they were selling, but at the end they mentioned how they could possible lower our car and homeowners insurance. We were able to lower both by about $50 a month so we switched, even though we were happy with our current insurance. Again, Randy is a good guy wanting to do something for his family member. When we switched, our old and new insurances did not overlap and we had a day with no insurance; I did not know. Nevada DMV has a no grace period policy. DMV sent me a letter stating we did not have insurance. I responded to the letter stating that we did have insurance and gave them the policy numbers for both the old and new policies, not realizing there was actually a day we did not have insurance. DMV sent the exact same letter a few days later certified, so again I wrote back that we did have insurance. DMV did not contact me again. I thought everything was ok, but when I went to register our vehicles in June of 2018 the registration was suspended. I had no idea. I contacted the DMV and they let me know there was a day lapse and they have a no grace period policy. We had a pretty good relationship with our old insurance agent so I contacted them and asked if there was something they could do. The old insurance company said no, because we switched from them, but our new insurance should be able to back date the insurance by a day. I contacted Mercury, my new insurance company and asked them if there was something they could do. They said no, that is was too old to back date it. I complained to the DMV because if I would have known the registration was suspended I could have contacted Mercury way sooner and they would have been able to back date it a day. DMV just said on the certified letter it stated your registration will be suspended if you do not provide proof of insurance. Again, I thought I did have insurance. We had to pay $250 per vehicle to get the suspension lifted. It was a pretty expensive mistake, but you learn from your mistakes, right? I should have known at that moment that Mercury is the worst company! Let’s fast forward to March of 2019. I started getting a regular paycheck again. I was catching up on bills, trying to get used to getting paid twice monthly. I had a few bills automatically coming out of a credit card, but in March 2019 switched them over to my bank account. I went online to Mercury to switch the autopay to my bank account instead of a credit card. When I logged in it showed I had an amount due of double what I normally pay. We were also enrolled in paperless billing. I went through my email to see if they sent me anything showing what was going on with my account and nothing, so I contacted Mercury. They let me know they cancelled my policy because my credit card payment did not go through. I had no email, phone call or letter stating that my credit card payment did not go through. Mercury stated they sent two letters regular mail; one stated the payment did not go through and one stated the insurance was cancelled. I did not receive either letter and let Mercury know that. They told me if I can get something from the post office stating that the letters were not delivered they could fix the cancelled insurance. I contacted the post office and got an email stating they are sorry my mail was lost. I sent the email to Mercury. Mercury said that this is not proof they lost it, it just states they are sorry for the lost mail. I then asked Mercury why they would not send the declined payment and cancelled insurance via email when I am enrolled in paperless. The customer service rep told me they would have to call me back to see why. While I was waiting for my call back, I thought they would fix th
My auto policy went up $300 for 6 months, claiming my mileage increased when in fact it remains as always reported. The quotes directly from Mercury are low, but my agent says its wrong.
Showing 1 - 10 out of 1000 reviews


The car insurance quotes displayed are based on an analysis of Insurify’s database of over 40 million quotes from 500 ZIP codes nationwide. To obtain representative rates, Insurify’s data science team performs frequent comprehensive analyses of the factors car insurance providers weigh to calculate rates including driver demographics, driving record, credit score, desired coverage level, and more.

Insurify’s analysis also incorporates the Insurify Composite Score (ICS) assigned to each insurance provider. The ICS is a proprietary rating that weighs multiple factors reflecting the quality, reliability, and health of an insurance company. Ratings used to calculate the ICS include Financial Strength Ratings from A.M. Best, Standard & Poor’s, Moody’s, and Fitch; J.D. Power ratings; Consumer Reports customer satisfaction surveys and customer complaints; mobile app reviews; and user-generated company reviews. 

With the above insights and ranking methods, Insurify is able to offer car insurance shoppers insight into how various insurance providers compare to one another in terms of both cost and quality. Note, actual quotes will vary based on unique attributes including the policyholder’s driver history and their garaging address.