MetLife vs Travelers Car Insurance

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Ratings

Insurify Composite Score

MetLife
72
What is this?

Insurify Composite Score

Travelers
80
What is this?

Insurify Composite Score

MetLife VS Travelers
72
80
What is this?
User Ratings
OptionsMetLife Travelers
Rating/Reviews
293 reviews
395 reviews
U.S Auto Insurance Shopping Study (2018)
OptionsMetLife Travelers
Call Center RepresentativeThe restAbout average
Insurer WebsiteThe restAbout average
Local AgentBetter than mostAbout average
Overall SatisfactionAbout averageAbout average
Policy OfferingsThe restAbout average
PricingAbout averageThe rest
U.S Auto Insurance Claims Satisfaction Study (2018)
OptionsMetLife Travelers
Claim ServicingAbout averageAbout average
Estimation ProcessAbout averageAbout average
First Notice of Loss (FNOL)About averageAbout average
Overall SatisfactionAbout averageAbout average
Rental ExperienceAbout averageAbout average
Repair ProcessThe restThe rest
SettlementAbout averageAbout average
J.D. Power Ratings by Region (out of 1000)
RegionMetLife Travelers
Central--814 pt
The rest
Florida849 pt
Among the best
810 pt
The rest
Mid-Atlantic--820 pt
The rest
New England803 pt
The rest
804 pt
The rest
New York834 pt
Better than most
821 pt
About average
North Central811 pt
The rest
805 pt
The rest
Southeast796 pt
The rest
822 pt
About average
Southwest--809 pt
The rest
Texas823 pt
About average
--
Mobile App Ratings
RegionMetLife Travelers
Android
1,187 Reviews
146 Reviews
iOS
224 Reviews
49 Reviews
Financial Ratings
OptionsMetLife Travelers
A.M. BestA+A++
FitchAA-AA
Moody'sAa3Aa2
Standard & Poor'sAA-AA

Auto Insurance Quotes

For Married Drivers

CityMetLife Travelers
Austin$82--
Chicago$96$78
Philadelphia--$99
Phoenix$66$81
Santa Monica$119--

For Single Drivers

CityMetLife Travelers
Austin$115--
Chicago$133$78
Philadelphia--$125
Phoenix$102$86
Santa Monica$205--

For Male Drivers

CityMetLife Travelers
Austin$106--
Chicago$120$76
Philadelphia--$117
Phoenix$89$85
Santa Monica$194--

For Female Drivers

CityMetLife Travelers
Austin$90--
Chicago$110$79
Philadelphia--$108
Phoenix$79$82
Santa Monica$130--

For Drivers with Speeding Ticket

CityMetLife Travelers
Austin$150--
Chicago$183$100
Philadelphia--$179
Phoenix$150$114
Santa Monica$376--

For Drivers with No Speeding Ticket

CityMetLife Travelers
Austin$87--
Chicago$100$73
Philadelphia--$103
Phoenix$70$77
Santa Monica$116--

For Drivers Age Between 18-40

CityMetLife Travelers
Austin$123--
Chicago$137$78
Philadelphia--$122
Phoenix$106$89
Santa Monica$225--

For Drivers Age Between 40-65

CityMetLife Travelers
Austin$76--
Chicago$90$72
Philadelphia--$90
Phoenix$61$74
Santa Monica$117--

For Drivers Age of 65+

CityMetLife Travelers
Austin$90--
Chicago$125$98
Philadelphia--$156
Phoenix$86$98
Santa Monica$96--

For Drivers with Average Credit

CityMetLife Travelers
Austin$113--
Chicago$130$85
Philadelphia--$123
Phoenix$99$91
Santa Monica$148--

For Drivers with Fair Credit

CityMetLife Travelers
Austin$107--
Chicago$115$89
Philadelphia--$120
Phoenix$75$95
Santa Monica$131--

For Drivers with Good Credit

CityMetLife Travelers
Austin$74--
Chicago$96$71
Philadelphia--$91
Phoenix$69$74
Santa Monica$126--

For Drivers with Excellent Credit

CityMetLife Travelers
Austin$99--
Chicago$118$66
Philadelphia--$114
Phoenix$93$73
Santa Monica$244--

Quotes & Discounts

Discount typeMetLife Travelers
Accident ForgivenessVaries--
Accident Free DiscountVaries--
Advance shopper discountVaries--
Affinity group discountVaries--
Alumni DiscountVaries--
Anti-Theft Device DiscountVaries--
Anti-lock Brake DiscountVaries--
Claims Free Renewal DiscountVaries--
Deductible discountVaries--
Defensive Driver DiscountVariesUp to 8%
Driving Habits DiscountVaries--
Driving training discountVariesUp to 8%
E-billing DiscountVaries--
Early Quote DiscountVariesUp to 10%
Good Driver DiscountVaries--
Good Student DiscountVariesUp to 8%
Home Owner DiscountVariesUp to 5%
Loyalty DiscountVaries--
Multiple Policy DiscountVariesUp to 13%
Multiple Vehicle DiscountVariesUp to 8%
Organization DiscountVaries--
Paid in full discountVariesUp to 7.5%
Paperless documents discountVaries--
Passive Restraint DiscountVaries--
Preferred payment discountVariesUp to 3%
Prepay DiscountVaries--
Professional organization discountVaries--
Roadside Assistance DiscountVaries--
Seat Belt Use DiscountVaries--
Signing documents when you buy online discountVaries--
Starting your auto quote online discountVaries--
Student Away at School DiscountVariesUp to 7%
Youth Driving DiscountVaries--
Continuous Coverage Discount--Up to 15%
Good Payer Discount--Up to 15%
Hybrid/Electric Vehicle Discount--Up to 10%
Low Mileage Discount--Varies
New Car Discount--Up to 10%
No lapse in coverage discount--Varies
Safe Driver Discount--Up to 23%

Payment Methods

Discount typeMetLife Travelers
Automatic Online Payment
yesyes
Bank Payment/Direct Deposit yesyes
Credit Card Payment yesyes
Debit Card Payments yesyes
Electronic Check
yesyes
Mail Payment
yesyes
Mobile App Payments
yesyes
Multi-Payment Installment Plans
yes--
Online Payment
yesyes
Pay Through Your Agent
yes--
Payroll Deduction
yes--
Phone Payment
yesyes
Prepayment
yes--

Features and Services

Features and ServicesMetLife Travelers
24/7 serviceyesyes
Accident forgiveness--yes
Flexible / convenient paymentsyesyes
Mobile appyesyes
Online account managementyesyes
Policy bundling discountsyesyes
Roadside assistanceyesyes

Optional Coverages

Optional CoveragesMetLife Travelers
Accident Forgiveness
--yes
Gap Insurance
yesyes
Glass Coverage yes--
Legal Defense Costs Coverage
yes--
New Car Replacement Coverage
yesyes
Original Equipment Manufacturer Coverage
yes--
Rental Reimbursement
yesyes
Ridesharing Coverage
--yes
Roadside Assistance
yesyes
Small Claim Forgiveness
--yes
Umbrella Policy
--yes

Uber and Lyft driver insurance

  • MetLife
  • Travelers
  • Both

Compare Insurance Products

ProductMetLife Travelers
Accident InsuranceAccident Insuranceyes--
Car InsuranceCar Insuranceyesyes
Boat InsuranceBoat Insuranceyesyes
Cancer InsuranceCancer Insuranceyes--
Commercial InsuranceCommercial Insurance--yes
Condo InsuranceCondo Insuranceyesyes
Critical Illness InsuranceCritical Illness Insuranceyes--
Cyber Liability InsuranceCyber Liability Insurance--yes
Dental InsuranceDental Insuranceyes--
Dwelling Fire InsuranceDwelling Fire Insuranceyesyes
Disability InsuranceDisability Insuranceyes--
Home InsuranceHome Insuranceyesyes
Hospital Indemnity InsuranceHospital Indemnity Insuranceyes--
Jewelry InsuranceJewelry Insurance--yes
Life InsuranceLife Insuranceyes--
Renters InsuranceRenters Insuranceyesyes
Ridesharing InsuranceRidesharing Insurance--yes
RV InsuranceRV Insuranceyes--
Small Business InsuranceSmall Business Insuranceyesyes
Umbrella InsuranceUmbrella Insuranceyesyes
Vision InsuranceVision Insuranceyes--
Wedding and Event InsuranceWedding and Event Insurance--yes

User Reviews

  • MetLife Reviews
  • Travelers Reviews
2.7
5 Stars
25 %
4 Stars
13 %
3 Stars
13 %
2 Stars
8 %
1 Star
41 %

Most Positive Review

By
I cannot say enough about how happy I am with your service. My agent was superb and got me a one year policy at a fixed low price so I no longer have to watch for payment increases that always happened with the other companies I have used in the past. I know I have a true advocate who's efforts are on MY behalf! I am a customer for life and always recommend you to friends and aquanitences.

Most Critical Review

By
MetLife provides a great value if you measure a company only by their premiums. Unfortunately, after setting up a home, auto, and umbrella policy with them, they failed to START my home and auto policy. My umbrella policy, however, went through. A month after I started my policies, I received a notice saying that my umbrella policy was being cancelled since I didn't have home or auto through them. Fortunately I had not yet cancelled my existing insurance since I was waiting for ID cards from MetLife which never arrived, otherwise I would have ended up being uninsured during this time. I called MetLife to discuss the situation. My call was answered quickly by a friendly representative. She could see that these policies existed, but she couldn't determine anything beyond that. She offered to transfer me to sales where I could then set up another policy. I refused her offer as 1) I went through an excellent agent at Answer and I wanted him to get credit for the policy, and 2) I felt that any additional time spent with MetLife was a waste. If they can't figure out how to start a policy, I have absolutely zero faith in them to be able to pay me in the event of a claim. Unfortunately, my employer uses MetLife for dental insurance. They have a tendency to deny claims, and I've encountered that first hand. I complained about this to my dentist once, and I learned that this is par for the course. At the end of the day, I believe I dodged a bullet. If a company can't determine whether or not you have a policy with them when , why should I expect them to be able to pay out if the need arises? Stay away from the train wreck that is MetLife.

All Reviews

Showing 1 - 10 out of 293 Reviews
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Read reviews that mention

Natalie
I have had this insurance for maybe 6 mos and i will be cancelling at the end of the month and go with the Hartford. Customer service, u call and u hear a child screaming. I could not understand the lady i spoke with My billing is so messed up, i am constantly locked out of my account, and when i do, u get this warning that their system was hacked, my automatic payments for some reason would not go thru, i get a letter stating they have cancelled my insurance and notifying the lender. I finally after 4 calls got online, edited my billing info, and ALAS!!! it happened again. I call again, get a temp password to get onto my account and then it wont let me change my password and obce again i am locked out I give up.
Terry
Brad
Charging me nearly 280$ per month for a 2011 chevy Malibu, AND I'm 50yrs old!! Will be switching very soon
George
Kimberley
MetLife canceled my policy after I paid what was requested online before the cancellation date.
Christopher
Robert
ELIZABETH
Customer service is terrible. I had a no fault claim. They refused to pay for my car rental although I have rental car coverage. They were slow to respond, It was a nightmare! It was the worst experience with an auto insurance company. Guess you get what you pay for.
Don
Carlton
I've had no interaction with Met Life because I've had no accidents or traffic tickets. I've been surprised occasionally when Met Life has increased my premium by 50 cents or so per month without giving me advance notice. I subtract my automatically withdrawn monthly payment in my checkbook and have to make adjustments when my statement comes in.
Showing 1 - 10 out of 293 reviews