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Options | Esurance | Farmers |
---|---|---|
Overall Satisfaction | About average | About average |
First Notice of Loss (FNOL) | About average | About average |
Claim Servicing | About average | About average |
Estimation Process | About average | About average |
Repair Process | The rest | The rest |
Rental Experience | About average | About average |
Settlement | About average | About average |
Region | Esurance | Farmers |
---|---|---|
Florida |
826 pt
About average
|
820 pt
About average
|
California |
818 pt
About average
|
795 pt
The rest
|
North Central |
799 pt
The rest
|
808 pt
The rest
|
Southwest | -- |
797 pt
The rest
|
Texas | -- |
822 pt
About average
|
Central | -- |
821 pt
About average
|
Mid-Atlantic | -- |
814 pt
The rest
|
Northwest | -- |
785 pt
The rest
|
State | Esurance | Farmers |
---|---|---|
California |
--
|
$33/mo |
Hawaii |
--
|
$38/mo |
Discount Type | Esurance | Farmers |
---|---|---|
Good Driver Discount |
up to 40%
|
Varies |
Passive Restraint Discount |
up to 33%
|
Varies |
Anti-Theft Device Discount |
up to 25%
|
Varies |
Accident Free Discount |
up to 25%
|
-- |
Alumni Discount |
up to 15%
|
-- |
Multiple Policy Discount |
up to 15%
|
up to 10% |
Paid in full discount |
up to 10%
|
Varies |
Prepay Discount |
up to 10%
|
Varies |
Good Student Discount |
up to 10%
|
Varies |
Defensive Driver Discount |
up to 10%
|
Varies |
Driving Habits Discount |
up to 5%
|
Varies |
Organization Discount |
up to 5%
|
Varies |
Starting your auto quote online discount |
up to 5%
|
-- |
Roadside Assistance Discount |
up to 5%
|
-- |
Provider Switch Discount |
up to 5%
|
Varies |
Multiple Vehicle Discount |
up to 5%
|
Varies |
Anti-lock Brake Discount |
up to 5%
|
Varies |
Home Owner Discount |
Varies
|
Varies |
Signing documents when you buy online discount |
Varies
|
-- |
EV/Hybrid Discount |
--
|
up to 5% |
Senior Adult Discount |
--
|
Varies |
Professional organization discount |
--
|
Varies |
Mature driver discount |
--
|
Varies |
Preferred payment discount |
--
|
Varies |
Paperless documents discount |
--
|
Varies |
Driving training discount |
--
|
Varies |
Electronic Stability Control |
--
|
Varies |
Affinity group discount |
--
|
Varies |
Family Discount |
--
|
Varies |
Good Payer Discount |
--
|
Varies |
Claims Free Renewal Discount |
--
|
Varies |
Youth Driving Discount |
--
|
Varies |
Early Quote Discount |
--
|
Varies |
E-billing Discount |
--
|
Varies |
Loyalty Discount |
--
|
Varies |
Military Discount |
--
|
Varies |
Student Away at School Discount |
--
|
Varies |
teenSMART Discount |
--
|
Varies |
Daytime Running Lights Discount |
--
|
Varies |
VIN Etching |
--
|
Varies |
On Your Own Discount |
--
|
Varies |
Coverage Type | Esurance | Farmers |
---|---|---|
Incident Forgiveness |
|
|
Loss of Use Coverage |
|
|
Mechanical Breakdown Insurance |
|
--
|
Emergency Assistance Coverage |
|
--
|
Roadside Assistance |
|
|
Rental Reimbursement |
|
|
Gap Insurance |
|
--
|
Original Equipment Manufacturer Coverage |
|
|
Accident Forgiveness |
--
|
|
Comprehensive Claim Forgiveness |
--
|
|
Glass Coverage |
--
|
|
New Car Replacement Coverage |
--
|
|
No Fault Coverage |
--
|
|
Personal/Upgraded Item Coverage |
--
|
|
Small Claim Forgiveness |
--
|
|
Umbrella Policy |
--
|
|
Antique or Collector Car Insurance |
--
|
|
Vanishing Deductible |
--
|
|
Ridesharing Coverage |
--
|
|
Emergency Lockout Coverage |
--
|
|
Product | Esurance | Farmers |
---|---|---|
|
--
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--
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--
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--
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--
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--
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--
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--
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--
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--
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Esurance is not only affordable but very efficient as well. They took care of my claim very quickly and without any hassle. Everyone was pleasant and on top their work. As a matter of fact I was overwhelmed with the attention on got. The check arrived at the body shop before my car was there! I have recommended esurance to all my friends and family.
Poor billing procedures or information changes to billing procedures has messed me up significantly causing me financial burdens and coverage problems beyond comprehension. Was uninsured without knowledge, dropped coverage for no fault of my own. Then offered a chance to reinstate and once again no letter with attached statement for billing. Only thing received was a letter of debt collection for $49.00. now I'm trying to fix your mistake and it's costing me lots of time which info not have and hundreds if not thousands of $.
They provided me with good service and whenever I needed to make a change in coverage they were very accommodating and when I had a claim they were very quick in taking care of it.
Farmers is the absolute worst insurance company around, their communication is poor, customer service is poor & they don’t seem to care about their customers needs
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September 1, 2014