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Options | Consumers Insurance | USAA |
---|---|---|
Rating/Reviews |
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1,627 reviews
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Options | Consumers Insurance | USAA |
---|---|---|
Overall Satisfaction | -- | Among the best |
Policy Offerings | -- | Among the best |
Pricing | -- | Among the best |
Local Agent | -- | About average |
Call Center Representative | -- | Among the best |
Insurer Website | -- | Among the best |
Options | Consumers Insurance | USAA |
---|---|---|
Overall Satisfaction | -- | Among the best |
First Notice of Loss (FNOL) | -- | Among the best |
Claim Servicing | -- | Better than most |
Estimation Process | -- | Better than most |
Repair Process | -- | Among the best |
Rental Experience | -- | Better than most |
Settlement | -- | Better than most |
Region | Consumers Insurance | USAA |
---|---|---|
Southwest | -- |
887 pt
Among the best
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Southeast | -- |
894 pt
Among the best
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Texas | -- |
899 pt
Among the best
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Central | -- |
906 pt
Among the best
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Mid-Atlantic | -- |
896 pt
Among the best
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New England | -- |
893 pt
Among the best
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Florida | -- |
888 pt
Among the best
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California | -- |
894 pt
Among the best
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New York | -- |
900 pt
Among the best
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North Central | -- |
905 pt
Among the best
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Northwest | -- |
896 pt
Among the best
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Brand | Consumers Insurance | USAA |
---|---|---|
iOS |
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3,600 reviews
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Android |
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98,577 reviews
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Company Name | Consumers Insurance | USAA |
---|---|---|
A.M. Best | -- | A++ |
Standard & Poor's | -- | AA+ |
Fitch | -- | AA+ |
Moody's | -- | Aa1 |
City | Consumers Insurance | USAA |
---|---|---|
Austin | -- | $48 |
Chicago | -- | $46 |
Philadelphia | -- | $31 |
Phoenix | -- | $38 |
Los Angeles | -- | $49 |
City | Consumers Insurance | USAA |
---|---|---|
Austin | -- | $61 |
Chicago | -- | $69 |
Philadelphia | -- | $41 |
Phoenix | -- | $57 |
Los Angeles | -- | $88 |
City | Consumers Insurance | USAA |
---|---|---|
Austin | -- | $55 |
Chicago | -- | $59 |
Philadelphia | -- | $37 |
Phoenix | -- | $52 |
Los Angeles | -- | $81 |
City | Consumers Insurance | USAA |
---|---|---|
Austin | -- | $54 |
Chicago | -- | $56 |
Philadelphia | -- | $34 |
Phoenix | -- | $43 |
Los Angeles | -- | $56 |
City | Consumers Insurance | USAA |
---|---|---|
Austin | -- | $72 |
Chicago | -- | $84 |
Philadelphia | -- | $44 |
Phoenix | -- | $68 |
Los Angeles | -- | $114 |
City | Consumers Insurance | USAA |
---|---|---|
Austin | -- | $50 |
Chicago | -- | $52 |
Philadelphia | -- | $35 |
Phoenix | -- | $43 |
Los Angeles | -- | $59 |
City | Consumers Insurance | USAA |
---|---|---|
Austin | -- | $61 |
Chicago | -- | $71 |
Philadelphia | -- | $41 |
Phoenix | -- | $58 |
Los Angeles | -- | $95 |
City | Consumers Insurance | USAA |
---|---|---|
Austin | -- | $43 |
Chicago | -- | $42 |
Philadelphia | -- | $28 |
Phoenix | -- | $34 |
Los Angeles | -- | $48 |
City | Consumers Insurance | USAA |
---|---|---|
Austin | -- | $71 |
Chicago | -- | $66 |
Philadelphia | -- | $46 |
Phoenix | -- | $56 |
Los Angeles | -- | $48 |
City | Consumers Insurance | USAA |
---|---|---|
Austin | -- | $59 |
Chicago | -- | $67 |
Philadelphia | -- | $41 |
Phoenix | -- | $51 |
Los Angeles | -- | $67 |
City | Consumers Insurance | USAA |
---|---|---|
Austin | -- | $56 |
Chicago | -- | $55 |
Philadelphia | -- | $36 |
Phoenix | -- | $46 |
Los Angeles | -- | $54 |
City | Consumers Insurance | USAA |
---|---|---|
Austin | -- | $45 |
Chicago | -- | $46 |
Philadelphia | -- | $32 |
Phoenix | -- | $38 |
Los Angeles | -- | $55 |
City | Consumers Insurance | USAA |
---|---|---|
Austin | -- | $57 |
Chicago | -- | $62 |
Philadelphia | -- | $34 |
Phoenix | -- | $56 |
Los Angeles | -- | $99 |
Discount Type | Consumers Insurance | USAA |
---|---|---|
Good Driver Discount |
Varies
|
up to 10% |
Multiple Policy Discount |
Varies
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up to 9% |
Preferred payment discount |
Varies
|
-- |
Good Student Discount |
Varies
|
Varies |
Loyalty Discount |
Varies
|
Varies |
Anti-Theft Device Discount |
Varies
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up to 20% |
Driving training discount |
Varies
|
Varies |
Empty Nester Discount |
Varies
|
-- |
Married Professional Discount |
Varies
|
-- |
Vehicle Storage Discount |
--
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up to 60% |
Student Away at School Discount |
--
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up to 20% |
Military Discount |
--
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up to 15% |
Passive Restraint Discount |
--
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up to 15% |
Multiple Vehicle Discount |
--
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up to 13% |
Family Discount |
--
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up to 10% |
Accident Forgiveness |
--
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Varies |
Daytime Running Lights Discount |
--
|
Varies |
teenSMART Discount |
--
|
Varies |
New Car Discount |
--
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Varies |
Low Mileage Discount |
--
|
Varies |
Defensive Driver Discount |
--
|
Varies |
Anti-lock Brake Discount |
--
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Varies |
Payment Type | Consumers Insurance | USAA |
---|---|---|
Automatic Online Payment |
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Credit Card Payment |
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Online Payment |
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PayPal |
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Mail Payment |
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Phone Payment |
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Mobile App Payments |
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Features and Services | Consumers Insurance | USAA |
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Online account management |
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Roadside assistance |
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24/7 service |
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Mobile app |
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Flexible / convenient payments |
--
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Coverage Type | Consumers Insurance | USAA |
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Roadside Assistance |
|
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Rental Reimbursement |
--
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Accident Forgiveness |
--
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Extended Coverage |
--
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Product | Consumers Insurance | USAA |
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Rates are reasonable, customer service is knowledgeable, and they offer multiple services. They also paid quickly on a claim I filed.
I was a customer of USAA for years, then discovered that they had someone else's car on my policy (and had removed my car). When I spoke to them about it, they said that if they had to research it find out whose fault it is, that they would retroactively raise my rates for the past two years - even though my car is 4 years older than they can that was insured. Amazing how quickly the conversation turned from "lets see what's happening" to "we need to cover our ass and make this issue go away". This isn't doing what's right for the customer. As a result, I shopped them and discovered that I could get identical coverage with another national insurance carrier for half the annual cost.
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October 23, 2017