Ratings
User Ratings
| Options | Consumers Insurance | USAA |
|---|---|---|
| Rating/Reviews |
--
|
1,402 reviews
|
Mobile App Ratings
| Brand | Consumers Insurance | USAA |
|---|---|---|
| iOS |
--
|
3,600 reviews
|
| Android |
--
|
98,577 reviews
|
Auto Insurance Quotes
For Married Drivers
| City | Consumers Insurance | USAA |
|---|---|---|
| Austin | -- | $48 |
| Chicago | -- | $46 |
| Philadelphia | -- | $31 |
| Phoenix | -- | $38 |
| Los Angeles | -- | $49 |
For Single Drivers
| City | Consumers Insurance | USAA |
|---|---|---|
| Austin | -- | $61 |
| Chicago | -- | $69 |
| Philadelphia | -- | $41 |
| Phoenix | -- | $57 |
| Los Angeles | -- | $88 |
For Male Drivers
| City | Consumers Insurance | USAA |
|---|---|---|
| Austin | -- | $55 |
| Chicago | -- | $59 |
| Philadelphia | -- | $37 |
| Phoenix | -- | $52 |
| Los Angeles | -- | $81 |
For Female Drivers
| City | Consumers Insurance | USAA |
|---|---|---|
| Austin | -- | $54 |
| Chicago | -- | $56 |
| Philadelphia | -- | $34 |
| Phoenix | -- | $43 |
| Los Angeles | -- | $56 |
For Drivers with a Speeding Ticket
| City | Consumers Insurance | USAA |
|---|---|---|
| Austin | -- | $72 |
| Chicago | -- | $84 |
| Philadelphia | -- | $44 |
| Phoenix | -- | $68 |
| Los Angeles | -- | $114 |
For Drivers with No Speeding Ticket
| City | Consumers Insurance | USAA |
|---|---|---|
| Austin | -- | $50 |
| Chicago | -- | $52 |
| Philadelphia | -- | $35 |
| Phoenix | -- | $43 |
| Los Angeles | -- | $59 |
For Drivers Age Between 18-40
| City | Consumers Insurance | USAA |
|---|---|---|
| Austin | -- | $61 |
| Chicago | -- | $71 |
| Philadelphia | -- | $41 |
| Phoenix | -- | $58 |
| Los Angeles | -- | $95 |
For Drivers Age Between 40-65
| City | Consumers Insurance | USAA |
|---|---|---|
| Austin | -- | $43 |
| Chicago | -- | $42 |
| Philadelphia | -- | $28 |
| Phoenix | -- | $34 |
| Los Angeles | -- | $48 |
For Drivers Age of 65+
| City | Consumers Insurance | USAA |
|---|---|---|
| Austin | -- | $71 |
| Chicago | -- | $66 |
| Philadelphia | -- | $46 |
| Phoenix | -- | $56 |
| Los Angeles | -- | $48 |
For Drivers with Average Credit
| City | Consumers Insurance | USAA |
|---|---|---|
| Austin | -- | $59 |
| Chicago | -- | $67 |
| Philadelphia | -- | $41 |
| Phoenix | -- | $51 |
| Los Angeles | -- | $67 |
For Drivers with Fair Credit
| City | Consumers Insurance | USAA |
|---|---|---|
| Austin | -- | $56 |
| Chicago | -- | $55 |
| Philadelphia | -- | $36 |
| Phoenix | -- | $46 |
| Los Angeles | -- | $54 |
For Drivers with Good Credit
| City | Consumers Insurance | USAA |
|---|---|---|
| Austin | -- | $45 |
| Chicago | -- | $46 |
| Philadelphia | -- | $32 |
| Phoenix | -- | $38 |
| Los Angeles | -- | $55 |
For Drivers with Excellent Credit
| City | Consumers Insurance | USAA |
|---|---|---|
| Austin | -- | $57 |
| Chicago | -- | $62 |
| Philadelphia | -- | $34 |
| Phoenix | -- | $56 |
| Los Angeles | -- | $99 |
Quotes & Discounts
| Discount Type | Consumers Insurance | USAA |
|---|---|---|
| Good Driver Discount |
Varies
|
up to 10% |
| Multiple Policy Discount |
Varies
|
up to 9% |
| Preferred payment discount |
Varies
|
-- |
| Good Student Discount |
Varies
|
Varies |
| Loyalty Discount |
Varies
|
Varies |
| Anti-Theft Device Discount |
Varies
|
up to 20% |
| Driving training discount |
Varies
|
Varies |
| Empty Nester Discount |
Varies
|
-- |
| Married Professional Discount |
Varies
|
-- |
| Vehicle Storage Discount |
--
|
up to 60% |
| Student Away at School Discount |
--
|
up to 20% |
| Military Discount |
--
|
up to 15% |
| Passive Restraint Discount |
--
|
up to 15% |
| Multiple Vehicle Discount |
--
|
up to 13% |
| Family Discount |
--
|
up to 10% |
| Accident Forgiveness |
--
|
Varies |
| Daytime Running Lights Discount |
--
|
Varies |
| teenSMART Discount |
--
|
Varies |
| New Car Discount |
--
|
Varies |
| Low Mileage Discount |
--
|
Varies |
| Defensive Driver Discount |
--
|
Varies |
| Anti-lock Brake Discount |
--
|
Varies |
Payment Methods
| Payment Type | Consumers Insurance | USAA |
|---|---|---|
| Automatic Online Payment |
|
|
| Credit Card Payment |
|
--
|
| Online Payment |
|
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| PayPal |
|
--
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| Mail Payment |
|
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| Phone Payment |
|
--
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| Mobile App Payments |
--
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Feature and Services
| Features and Services | Consumers Insurance | USAA |
|---|---|---|
| Online account management |
|
|
| Roadside assistance |
|
|
| 24/7 service |
--
|
|
| Mobile app |
--
|
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| Flexible / convenient payments |
--
|
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Optional Coverages
| Coverage Type | Consumers Insurance | USAA |
|---|---|---|
| Roadside Assistance |
|
|
| Rental Reimbursement |
--
|
|
| Accident Forgiveness |
--
|
|
| Extended Coverage |
--
|
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Insurance by State
- Consumers Insurance
- USAA
- Both
Uber and Lyft driver insurance:
- Consumers Insurance
- USAA
- Both
SR-22 Insurance by State
- Consumers Insurance
- USAA
- Both
Compare Insurance Products
| Product | Consumers Insurance | USAA |
|---|---|---|
 Aviation Insurance |
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 Boat Insurance |
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 Business Insurance |
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 Car Insurance |
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 Classic Car Insurance |
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 Collectibles Insurance |
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 Condo Insurance |
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 Dwelling Fire Insurance |
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 Farm Insurance |
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 Flood Insurance |
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 Home Insurance |
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 Life Insurance |
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 Mobile Home Insurance |
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 Motorcycle Insurance |
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 Personal Articles Insurance |
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 RV Insurance |
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 Renters Insurance |
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 Small Business Insurance |
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 Umbrella Insurance |
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User Reviews
5 Stars
40%
4 Stars
6%
3 Stars
5%
2 Stars
7%
1 Star
44%
Most Positive Review
Rates are reasonable, customer service is knowledgeable, and they offer multiple services. They also paid quickly on a claim I filed.
Most Critical Review
By Roo
December 19, 2018
December 19, 2018
I was a customer of USAA for years, then discovered that they had someone else's car on my policy (and had removed my car). When I spoke to them about it, they said that if they had to research it find out whose fault it is, that they would retroactively raise my rates for the past two years - even though my car is 4 years older than they can that was insured. Amazing how quickly the conversation turned from "lets see what's happening" to "we need to cover our ass and make this issue go away". This isn't doing what's right for the customer. As a result, I shopped them and discovered that I could get identical coverage with another national insurance carrier for half the annual cost.
October 23, 2017