Ratings
User Ratings
| Options | American Family | Hastings Mutual |
|---|---|---|
| Rating/Reviews |
143 reviews
|
4 reviews
|
Mobile App Ratings
| Brand | American Family | Hastings Mutual |
|---|---|---|
| iOS |
6,200 reviews
|
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|
| Android |
1,081 reviews
|
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Auto Insurance Quotes
For Married Drivers
| City | American Family | Hastings Mutual |
|---|---|---|
| Chicago | $75 | $143 |
| Phoenix | $82 | -- |
For Single Drivers
| City | American Family | Hastings Mutual |
|---|---|---|
| Chicago | $75 | $144 |
| Phoenix | $81 | -- |
For Male Drivers
| City | American Family | Hastings Mutual |
|---|---|---|
| Chicago | $75 | $138 |
| Phoenix | $82 | -- |
For Female Drivers
| City | American Family | Hastings Mutual |
|---|---|---|
| Chicago | $75 | $149 |
| Phoenix | $81 | -- |
For Drivers with a Speeding Ticket
| City | American Family | Hastings Mutual |
|---|---|---|
| Chicago | $101 | $266 |
| Phoenix | $120 | -- |
For Drivers with No Speeding Ticket
| City | American Family | Hastings Mutual |
|---|---|---|
| Chicago | $70 | $117 |
| Phoenix | $73 | -- |
For Drivers Age Between 18-40
| City | American Family | Hastings Mutual |
|---|---|---|
| Chicago | $75 | $155 |
| Phoenix | $81 | -- |
For Drivers Age Between 40-65
| City | American Family | Hastings Mutual |
|---|---|---|
| Chicago | $72 | $132 |
| Phoenix | $76 | -- |
For Drivers Age of 65+
| City | American Family | Hastings Mutual |
|---|---|---|
| Chicago | $89 | $142 |
| Phoenix | $103 | -- |
For Drivers with Average Credit
| City | American Family | Hastings Mutual |
|---|---|---|
| Chicago | $79 | $156 |
| Phoenix | $86 | -- |
For Drivers with Fair Credit
| City | American Family | Hastings Mutual |
|---|---|---|
| Chicago | $82 | $154 |
| Phoenix | $88 | -- |
For Drivers with Good Credit
| City | American Family | Hastings Mutual |
|---|---|---|
| Chicago | $72 | $139 |
| Phoenix | $80 | -- |
For Drivers with Excellent Credit
| City | American Family | Hastings Mutual |
|---|---|---|
| Chicago | $68 | $126 |
| Phoenix | $72 | -- |
Quotes & Discounts
| State | American Family | Hastings Mutual |
|---|---|---|
| California | $21/mo |
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| Connecticut | $72/mo |
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| Florida | $25/mo |
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| Massachusetts | $96/mo |
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| Michigan | $30/mo |
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| New Jersey | $24/mo |
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| New Mexico | $163/mo |
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| North Carolina | $36/mo |
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| Oklahoma | $47/mo |
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| Pennsylvania | $22/mo |
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| Tennessee | $25/mo |
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| Texas | $21/mo |
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| Washington D.C. | $66/mo |
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| West Virginia | $139/mo |
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| Discount Type | American Family | Hastings Mutual |
|---|---|---|
| Passive Restraint Discount |
up to 30%
|
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| Senior Adult Discount |
up to 25%
|
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| Good Student Discount |
up to 25%
|
-- |
| Military Discount |
up to 25%
|
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| Student Away at School Discount |
up to 25%
|
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| Anti-Theft Device Discount |
up to 25%
|
Varies |
| Multiple Policy Discount |
up to 15%
|
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| Multiple Vehicle Discount |
up to 13%
|
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| Defensive Driver Discount |
up to 10%
|
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| Occupation Discount |
up to 10%
|
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| Low Mileage Discount |
up to 8%
|
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| Preferred payment discount |
up to 5%
|
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| Home Owner Discount |
up to 5%
|
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| New Graduate Discount |
up to 5%
|
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| Driving Habits Discount |
up to 5%
|
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| Electronic Stability Control |
up to 5%
|
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| Anti-lock Brake Discount |
up to 5%
|
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| Paid in full discount |
up to 5%
|
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| Provider Switch Discount |
up to 5%
|
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| Travelink Discount |
up to 5%
|
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| Early Quote Discount |
up to 5%
|
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| Loyalty Discount |
up to 5%
|
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| Sponsored Marketing Discount |
up to 5%
|
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| Paperless documents discount |
up to 3%
|
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| Daytime Running Lights Discount |
up to 3%
|
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| Accident Free Discount |
up to 3%
|
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| Good Driver Discount |
up to 2%
|
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| teenSMART Discount |
Varies
|
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| Accident (Merit) Rating |
Varies
|
-- |
| Accident Forgiveness |
Varies
|
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Payment Methods
| Payment Type | American Family | Hastings Mutual |
|---|---|---|
| Online Payment |
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| Automatic Online Payment |
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| Phone Payment |
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| Bank Payment/Direct Deposit |
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| Mail Payment |
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| Credit Card Payment |
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| Debit Card Payments |
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| Multi-Payment Installment Plans |
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| Mobile App Payments |
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Feature and Services
| Features and Services | American Family | Hastings Mutual |
|---|---|---|
| Online account management |
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| Mobile app |
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| Policy bundling discounts |
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| 24/7 service |
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| Roadside assistance |
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| Enhanced towing & substitute coverage |
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Optional Coverages
| Coverage Type | American Family | Hastings Mutual |
|---|---|---|
| Roadside Assistance |
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| Rental Reimbursement |
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| Gap Insurance |
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| Emergency Assistance Coverage |
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| Accidental Death, Dismemberment, Disability |
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| Antique or Collector Car Insurance |
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| Umbrella Policy |
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| Comprehensive Claim Forgiveness |
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| Work Loss Coverage |
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| Legal Defense Costs Coverage |
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| Emergency Lockout Coverage |
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| SR-22 Coverage |
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| New Car Replacement Coverage |
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| Pet Coverage |
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| First Aid Reimbursement |
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Insurance by State
- American Family
- Hastings Mutual
- Both
Uber and Lyft driver insurance:
- American Family
- Hastings Mutual
- Both
Online Quoting by State
- American Family
- Hastings Mutual
- Both
Compare Insurance Products
| Product | American Family | Hastings Mutual |
|---|---|---|
 ATV Insurance |
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 Boat Insurance |
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 Business Insurance |
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 Car Insurance |
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 Condo Insurance |
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 Farm Insurance |
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 Flood Insurance |
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 Health Insurance |
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 Home Insurance |
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 Life Insurance |
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 Mobile Home Insurance |
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 Motorcycle Insurance |
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 RV Insurance |
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 Renters Insurance |
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 Snowmobile insurance |
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 Travel Insurance |
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 Umbrella Insurance |
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User Reviews
5 Stars
28%
4 Stars
6%
3 Stars
12%
2 Stars
4%
1 Star
49%
Most Positive Review
They have been honest, personable,and easy to communicate with. Their rates are reasonable and automatic payments are a nice way to pay. I only am planning to switch because the location I'm moving to isn't covered by American Family.
Most Critical Review
By dmack
July 10, 2018
July 10, 2018
They base adjuster salaries on steering. In the adjuster performance reviews they have a required goal on steering vehicles to CRP shops and if the vehicles aren't repaired at the AmFam shop the adjuster will received a poor performance rating which ties directly to salary and promotional opportunities. Some adjusters will hang up on customers who are reporting a loss if they don't select a CRP as they don't want their performance rating impacted.
5 Stars
25%
1 Star
75%
Most Helpful Review
By Debi S
May 2, 2019
May 2, 2019
Most Critical Review
By Insurify User
September 29, 2017
September 29, 2017
Awful service, 2 weeks since Hastings insured driver hit our car, little to no information on status of claim
March 7, 2018