Ratings
User Ratings
| Options | American Family | Hastings Mutual |
|---|---|---|
| Rating/Reviews |
110 reviews
|
1 reviews
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Mobile App Ratings
| Brand | American Family | Hastings Mutual |
|---|---|---|
| Android |
1,081 reviews
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| iOS |
6,200 reviews
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Quotes & Discounts
| State | American Family | Hastings Mutual |
|---|---|---|
| California | $21/mo |
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| Connecticut | $72/mo |
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| Florida | $25/mo |
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| Massachusetts | $96/mo |
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| Michigan | $30/mo |
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| New Jersey | $24/mo |
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| New Mexico | $163/mo |
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| North Carolina | $36/mo |
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| Oklahoma | $47/mo |
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| Pennsylvania | $22/mo |
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| Tennessee | $25/mo |
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| Texas | $21/mo |
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| Washington D.C. | $66/mo |
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| West Virginia | $139/mo |
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| Discount Type | American Family | Hastings Mutual |
|---|---|---|
| Travelink Discount |
up to 5%
|
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| Provider Switch Discount |
up to 5%
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| Accident Forgiveness |
Varies
|
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| Anti-Theft Device Discount |
up to 25%
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Varies |
| Student Away at School Discount |
up to 25%
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| Good Driver Discount |
up to 2%
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| Home Owner Discount |
up to 5%
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| New Graduate Discount |
up to 5%
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| Sponsored Marketing Discount |
up to 5%
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| Senior Adult Discount |
up to 25%
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| Defensive Driver Discount |
up to 10%
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| Loyalty Discount |
up to 5%
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| Multiple Policy Discount |
up to 15%
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| Low Mileage Discount |
up to 8%
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| Paperless documents discount |
up to 3%
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| Passive Restraint Discount |
up to 30%
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| Occupation Discount |
up to 10%
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| Paid in full discount |
up to 5%
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| Anti-lock Brake Discount |
up to 5%
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| Military Discount |
up to 25%
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| Accident Free Discount |
up to 3%
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| Daytime Running Lights Discount |
up to 3%
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| Electronic Stability Control |
up to 5%
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| Good Student Discount |
up to 25%
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| Accident (Merit) Rating |
Varies
|
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| Early Quote Discount |
up to 5%
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| teenSMART Discount |
Varies
|
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| Preferred payment discount |
up to 5%
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| Driving Habits Discount |
up to 5%
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| Multiple Vehicle Discount |
up to 13%
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Payment Methods
| Payment Type | American Family | Hastings Mutual |
|---|---|---|
| Bank Payment/Direct Deposit |
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| Mobile App Payments |
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| Automatic Online Payment |
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| Phone Payment |
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| Online Payment |
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| Multi-Payment Installment Plans |
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| Credit Card Payment |
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| Debit Card Payments |
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| Mail Payment |
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Feature and Services
| Features and Services | American Family | Hastings Mutual |
|---|---|---|
| 24/7 service |
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| Online account management |
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| Mobile app |
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| Enhanced towing & substitute coverage |
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| Roadside assistance |
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| Policy bundling discounts |
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Optional Coverages
| Coverage Type | American Family | Hastings Mutual |
|---|---|---|
| Antique or Collector Car Insurance |
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| Emergency Assistance Coverage |
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| Comprehensive Claim Forgiveness |
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| Pet Coverage |
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| Roadside Assistance |
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| Umbrella Policy |
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| Work Loss Coverage |
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| Accidental Death, Dismemberment, Disability |
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| Gap Insurance |
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| SR-22 Coverage |
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| Rental Reimbursement |
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| New Car Replacement Coverage |
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| Emergency Lockout Coverage |
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| Legal Defense Costs Coverage |
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| First Aid Reimbursement |
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Insurance by State
- American Family
- Hastings Mutual
- Both
Uber and Lyft driver insurance:
- American Family
- Hastings Mutual
- Both
Online Quoting by State
- American Family
- Hastings Mutual
- Both
Compare Insurance Products
| Product | American Family | Hastings Mutual |
|---|---|---|
 Car Insurance |
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 Home Insurance |
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 Life Insurance |
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User Reviews
Most Positive Review
They have been honest, personable,and easy to communicate with. Their rates are reasonable and automatic payments are a nice way to pay. I only am planning to switch because the location I'm moving to isn't covered by American Family.
Most Critical Review
July 10, 2018
They base adjuster salaries on steering. In the adjuster performance reviews they have a required goal on steering vehicles to CRP shops and if the vehicles aren't repaired at the AmFam shop the adjuster will received a poor performance rating which ties directly to salary and promotional opportunities. Some adjusters will hang up on customers who are reporting a loss if they don't select a CRP as they don't want their performance rating impacted.
Most Helpful Review
September 29, 2017
Awful service, 2 weeks since Hastings insured driver hit our car, little to no information on status of claim
Most Critical Review
September 29, 2017
Awful service, 2 weeks since Hastings insured driver hit our car, little to no information on status of claim
March 7, 2018