Ratings
User Ratings
| Options | Access | American Family |
|---|---|---|
| Rating/Reviews |
480 reviews
|
143 reviews
|
Mobile App Ratings
| Brand | Access | American Family |
|---|---|---|
| iOS |
--
|
6,200 reviews
|
| Android |
--
|
1,081 reviews
|
Auto Insurance Quotes
For Married Drivers
| City | Access | American Family |
|---|---|---|
| Chicago | -- | $75 |
| Phoenix | -- | $82 |
For Single Drivers
| City | Access | American Family |
|---|---|---|
| Chicago | -- | $75 |
| Phoenix | -- | $81 |
For Male Drivers
| City | Access | American Family |
|---|---|---|
| Chicago | -- | $75 |
| Phoenix | -- | $82 |
For Female Drivers
| City | Access | American Family |
|---|---|---|
| Chicago | -- | $75 |
| Phoenix | -- | $81 |
For Drivers with a Speeding Ticket
| City | Access | American Family |
|---|---|---|
| Chicago | -- | $101 |
| Phoenix | -- | $120 |
For Drivers with No Speeding Ticket
| City | Access | American Family |
|---|---|---|
| Chicago | -- | $70 |
| Phoenix | -- | $73 |
For Drivers Age Between 18-40
| City | Access | American Family |
|---|---|---|
| Chicago | -- | $75 |
| Phoenix | -- | $81 |
For Drivers Age Between 40-65
| City | Access | American Family |
|---|---|---|
| Chicago | -- | $72 |
| Phoenix | -- | $76 |
For Drivers Age of 65+
| City | Access | American Family |
|---|---|---|
| Chicago | -- | $89 |
| Phoenix | -- | $103 |
For Drivers with Average Credit
| City | Access | American Family |
|---|---|---|
| Chicago | -- | $79 |
| Phoenix | -- | $86 |
For Drivers with Fair Credit
| City | Access | American Family |
|---|---|---|
| Chicago | -- | $82 |
| Phoenix | -- | $88 |
For Drivers with Good Credit
| City | Access | American Family |
|---|---|---|
| Chicago | -- | $72 |
| Phoenix | -- | $80 |
For Drivers with Excellent Credit
| City | Access | American Family |
|---|---|---|
| Chicago | -- | $68 |
| Phoenix | -- | $72 |
Quotes & Discounts
| State | Access | American Family |
|---|---|---|
| California |
--
|
$21/mo |
| Connecticut |
--
|
$72/mo |
| Florida |
--
|
$25/mo |
| Massachusetts |
--
|
$96/mo |
| Michigan |
--
|
$30/mo |
| New Jersey |
--
|
$24/mo |
| New Mexico |
--
|
$163/mo |
| North Carolina |
--
|
$36/mo |
| Oklahoma |
--
|
$47/mo |
| Pennsylvania |
--
|
$22/mo |
| Tennessee |
--
|
$25/mo |
| Texas |
--
|
$21/mo |
| Washington D.C. |
--
|
$66/mo |
| West Virginia |
--
|
$139/mo |
| Discount Type | Access | American Family |
|---|---|---|
| Anti-Theft Device Discount |
Varies
|
up to 25% |
| Good Credit Discount |
Varies
|
-- |
| Good Student Discount |
Varies
|
up to 25% |
| Multiple Vehicle Discount |
Varies
|
up to 13% |
| Passive Restraint Discount |
Varies
|
up to 30% |
| Mature driver discount |
Varies
|
-- |
| Senior Adult Discount |
--
|
up to 25% |
| Military Discount |
--
|
up to 25% |
| Student Away at School Discount |
--
|
up to 25% |
| Multiple Policy Discount |
--
|
up to 15% |
| Defensive Driver Discount |
--
|
up to 10% |
| Occupation Discount |
--
|
up to 10% |
| Low Mileage Discount |
--
|
up to 8% |
| Preferred payment discount |
--
|
up to 5% |
| Home Owner Discount |
--
|
up to 5% |
| New Graduate Discount |
--
|
up to 5% |
| Driving Habits Discount |
--
|
up to 5% |
| Electronic Stability Control |
--
|
up to 5% |
| Anti-lock Brake Discount |
--
|
up to 5% |
| Paid in full discount |
--
|
up to 5% |
| Provider Switch Discount |
--
|
up to 5% |
| Travelink Discount |
--
|
up to 5% |
| Early Quote Discount |
--
|
up to 5% |
| Loyalty Discount |
--
|
up to 5% |
| Sponsored Marketing Discount |
--
|
up to 5% |
| Paperless documents discount |
--
|
up to 3% |
| Daytime Running Lights Discount |
--
|
up to 3% |
| Accident Free Discount |
--
|
up to 3% |
| Good Driver Discount |
--
|
up to 2% |
| teenSMART Discount |
--
|
Varies |
| Accident (Merit) Rating |
--
|
Varies |
| Accident Forgiveness |
--
|
Varies |
Payment Methods
| Payment Type | Access | American Family |
|---|---|---|
| Credit Card Payment |
|
|
| Electronic Check |
|
--
|
| Online Payment |
|
|
| Phone Payment |
|
|
| Money Transfer |
|
--
|
| Debit Card Payments |
|
|
| Automatic Online Payment |
--
|
|
| Bank Payment/Direct Deposit |
--
|
|
| Mail Payment |
--
|
|
| Multi-Payment Installment Plans |
--
|
|
| Mobile App Payments |
--
|
|
Feature and Services
| Features and Services | Access | American Family |
|---|---|---|
| 24/7 service |
|
|
| Online account management |
|
|
| Mobile app |
|
|
| Roadside assistance |
|
|
| Flexible / convenient payments |
|
--
|
| Policy bundling discounts |
--
|
|
| Enhanced towing & substitute coverage |
--
|
|
Optional Coverages
| Coverage Type | Access | American Family |
|---|---|---|
| Roadside Assistance |
|
|
| Rental Reimbursement |
|
|
| Gap Insurance |
--
|
|
| Emergency Assistance Coverage |
--
|
|
| Accidental Death, Dismemberment, Disability |
--
|
|
| Antique or Collector Car Insurance |
--
|
|
| Umbrella Policy |
--
|
|
| Comprehensive Claim Forgiveness |
--
|
|
| Work Loss Coverage |
--
|
|
| Legal Defense Costs Coverage |
--
|
|
| Emergency Lockout Coverage |
--
|
|
| SR-22 Coverage |
--
|
|
Insurance by State
- Access
- American Family
- Both
Uber and Lyft driver insurance:
- Access
- American Family
- Both
Online Quoting by State
- Access
- American Family
- Both
Compare Insurance Products
| Product | Access | American Family |
|---|---|---|
 ATV Insurance |
--
|
|
 Boat Insurance |
--
|
|
 Business Insurance |
--
|
|
 Car Insurance |
|
|
 Condo Insurance |
--
|
|
 Farm Insurance |
--
|
|
 Flood Insurance |
--
|
|
 Health Insurance |
--
|
|
 Home Insurance |
--
|
|
 Life Insurance |
--
|
|
 Mobile Home Insurance |
--
|
|
 Motorcycle Insurance |
--
|
|
 RV Insurance |
--
|
|
 Renters Insurance |
--
|
|
 Snowmobile insurance |
--
|
|
 Travel Insurance |
--
|
|
 Umbrella Insurance |
--
|
|
User Reviews
5 Stars
58%
1 Star
36%
Most Positive Review
Best price for the coverage.
Most Critical Review
By Stella
November 12, 2017
November 12, 2017
Horrible service, had an awful experience
5 Stars
28%
4 Stars
6%
3 Stars
12%
2 Stars
4%
1 Star
49%
Most Positive Review
By Theresa
March 7, 2018
March 7, 2018
They have been honest, personable,and easy to communicate with. Their rates are reasonable and automatic payments are a nice way to pay. I only am planning to switch because the location I'm moving to isn't covered by American Family.
Most Critical Review
By dmack
July 10, 2018
July 10, 2018
They base adjuster salaries on steering. In the adjuster performance reviews they have a required goal on steering vehicles to CRP shops and if the vehicles aren't repaired at the AmFam shop the adjuster will received a poor performance rating which ties directly to salary and promotional opportunities. Some adjusters will hang up on customers who are reporting a loss if they don't select a CRP as they don't want their performance rating impacted.
February 4, 2018