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Options | AAA | MetLife |
---|---|---|
Overall Satisfaction | About average | About average |
First Notice of Loss (FNOL) | The rest | About average |
Claim Servicing | About average | About average |
Estimation Process | The rest | About average |
Repair Process | Better than most | The rest |
Rental Experience | About average | About average |
Settlement | About average | About average |
Region | AAA | MetLife |
---|---|---|
California |
840 pt
Better than most
|
-- |
Texas |
821 pt
About average
|
823 pt
About average
|
North Central |
808 pt
The rest
|
811 pt
The rest
|
Central |
833 pt
Better than most
|
-- |
New England | -- |
803 pt
The rest
|
Florida | -- |
849 pt
Among the best
|
New York | -- |
834 pt
Better than most
|
Southeast | -- |
796 pt
The rest
|
State | AAA | MetLife |
---|---|---|
Alabama |
--
|
$27/mo |
Arizona |
--
|
$30/mo |
Arkansas |
--
|
$40/mo |
Colorado |
--
|
$24/mo |
Connecticut |
--
|
$36/mo |
Florida | $26/mo |
--
|
Georgia | $24/mo | $26/mo |
Idaho |
--
|
$20/mo |
Illinois | $23/mo | $25/mo |
Indiana | $367/mo | $31/mo |
Iowa | $43/mo | $22/mo |
Kentucky |
--
|
$30/mo |
Maryland |
--
|
$35/mo |
Michigan | $23/mo |
--
|
Minnesota | $24/mo | $68/mo |
Missouri |
--
|
$30/mo |
Nebraska | $49/mo | $42/mo |
New Mexico |
--
|
$26/mo |
North Dakota | $84/mo |
--
|
Ohio |
--
|
$27/mo |
Oklahoma |
--
|
$23/mo |
Oregon |
--
|
$26/mo |
South Carolina |
--
|
$39/mo |
South Dakota |
--
|
$24/mo |
Tennessee | $23/mo | $19/mo |
Texas |
--
|
$28/mo |
Utah |
--
|
$22/mo |
Virginia |
--
|
$32/mo |
Wisconsin | $22/mo | $33/mo |
Wyoming |
--
|
$22/mo |
Discount Type | AAA | MetLife |
---|---|---|
Farm Vehicle Discount |
up to 59%
|
-- |
Student Away at School Discount |
up to 30%
|
up to 10% |
teenSMART Discount |
up to 24%
|
up to 7% |
Good Driver Discount |
up to 20%
|
up to 15% |
Anti-Theft Device Discount |
up to 17%
|
up to 10% |
Good Student Discount |
up to 15%
|
up to 15% |
Multiple Vehicle Discount |
up to 13%
|
Varies |
Multiple Policy Discount |
up to 12%
|
up to 10% |
Advance shopper discount |
Varies
|
-- |
New Car Discount |
up to 10%
|
-- |
Good Credit Discount |
up to 10%
|
-- |
Paid in full discount |
up to 8%
|
-- |
Loyalty Discount |
up to 5%
|
Varies |
Organization Discount |
up to 5%
|
up to 10% |
Current insurance discount |
up to 5%
|
-- |
Original Owner Discount |
Varies
|
-- |
Low Mileage Discount |
Varies
|
-- |
Affinity group discount |
Varies
|
-- |
Home Owner Discount |
Varies
|
-- |
Driving training discount |
Varies
|
-- |
Passive Restraint Discount |
--
|
up to 40% |
Claims Free Renewal Discount |
--
|
up to 20% |
Defensive Driver Discount |
--
|
up to 7% |
Anti-lock Brake Discount |
--
|
up to 5% |
Deductible discount |
--
|
Varies |
Coverage Type | AAA | MetLife |
---|---|---|
Mechanical Breakdown Insurance |
|
--
|
Roadside Assistance |
|
|
Accident Forgiveness |
|
--
|
Pet Coverage |
|
--
|
Rental Reimbursement |
|
|
New Car Replacement Coverage |
|
|
Gap Insurance |
|
|
Accidental Death, Dismemberment, Disability |
|
--
|
Umbrella Policy |
|
--
|
First Aid Reimbursement |
|
--
|
Emergency Assistance Coverage |
|
--
|
Electronic Key & Lock Replacement |
|
--
|
Emergency Lockout Coverage |
|
--
|
Glass Coverage |
|
|
Preferred Repair Services |
|
--
|
Legal Defense Costs Coverage |
--
|
|
Original Equipment Manufacturer Coverage |
--
|
|
Product | AAA | MetLife |
---|---|---|
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Their customer service, things they offer, and their quality of service is all around amazing.
Terrible insurance service. Constantly canceling policy for no reason and it takes a long time to get it back despite consistent monthly payments.
I cannot say enough about how happy I am with your service. My agent was superb and got me a one year policy at a fixed low price so I no longer have to watch for payment increases that always happened with the other companies I have used in the past. I know I have a true advocate who's efforts are on MY behalf! I am a customer for life and always recommend you to friends and aquanitences.
MetLife provides a great value if you measure a company only by their premiums. Unfortunately, after setting up a home, auto, and umbrella policy with them, they failed to START my home and auto policy. My umbrella policy, however, went through. A month after I started my policies, I received a notice saying that my umbrella policy was being cancelled since I didn't have home or auto through them. Fortunately I had not yet cancelled my existing insurance since I was waiting for ID cards from MetLife which never arrived, otherwise I would have ended up being uninsured during this time. I called MetLife to discuss the situation. My call was answered quickly by a friendly representative. She could see that these policies existed, but she couldn't determine anything beyond that. She offered to transfer me to sales where I could then set up another policy. I refused her offer as 1) I went through an excellent agent at Answer and I wanted him to get credit for the policy, and 2) I felt that any additional time spent with MetLife was a waste. If they can't figure out how to start a policy, I have absolutely zero faith in them to be able to pay me in the event of a claim. Unfortunately, my employer uses MetLife for dental insurance. They have a tendency to deny claims, and I've encountered that first hand. I complained about this to my dentist once, and I learned that this is par for the course. At the end of the day, I believe I dodged a bullet. If a company can't determine whether or not you have a policy with them when , why should I expect them to be able to pay out if the need arises? Stay away from the train wreck that is MetLife.
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February 21, 2018