American Family

American Family - Car Insurance

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4.8 Rating

2,700 Reviews

12 Million

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Click here for our full review of American Family car insurance quotes, discounts, and coverages.

Ratings

Insurify

Composite Score
89
What is this?
U.S Auto Insurance Shopping Study (2018)
OptionsResults
Local AgentBetter than most
Overall SatisfactionBetter than most
Policy OfferingsBetter than most
PricingBetter than most
U.S Auto Insurance Claims Satisfaction Study (2018)
OptionsResults
Claim ServicingAbout average
Estimation ProcessAbout average
First Notice of Loss (FNOL)About average
Overall SatisfactionAbout average
Rental ExperienceAbout average
Repair ProcessAbout average
SettlementAbout average
J.D. Power Ratings by Region (out of 1000)
RegionRatingsState Average
Central823About average
North Central820About average
Northwest826Better than most
Southwest819About average
American Family Ratings
BrandRatingsUser reviews
Mobile App (iOS)
4.7
6,200
Mobile App (Android)
4.1
1,081
Insurify
3.4
138
Trust Pilot
Trustpilot score: 3.0
TrustScore 3
5
J.D. Power Ratings by Region (out of 1000)
Company NameRatings
A.M. BestA
Standard & Poor'sA+
FitchA+
Moody'sAa3

Discounts

The largest discounts from American Family are: Passive Restraint Discount, Good Student Discount, Student Away at School Discount

Loading Chart
Discount TypeDiscount %
Passive Restraint Discountup to 30%
Good Student Discountup to 25%
Student Away at School Discountup to 25%
Anti-Theft Device Discountup to 25%
Military Discountup to 25%
Senior Adult Discountup to 25%
Multiple Policy Discountup to 15%
Multiple Vehicle Discountup to 13%
Defensive Driver Discountup to 10%
Occupation Discountup to 10%
Low Mileage Discountup to 8%
Loyalty Discountup to 5%
Early Quote Discountup to 5%
Provider Switch Discountup to 5%
Preferred payment discountup to 5%
Paid in full discountup to 5%
Anti-lock Brake Discountup to 5%
Electronic Stability Controlup to 5%
New Graduate Discountup to 5%
Home Owner Discountup to 5%
Travelink Discountup to 5%
Sponsored Marketing Discountup to 5%
Driving Habits Discountup to 5%
Accident Free Discountup to 3%
Paperless documents discountup to 3%
Daytime Running Lights Discountup to 3%
Defensive Driver DiscountVaries
Accident ForgivenessVaries
Anti-Theft Device DiscountVaries
teenSMART DiscountVaries

Payment methods

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    Automatic Online Payment
    Info
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    Bank Payment/Direct Deposit
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    Credit Card Payment
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    Debit Card Payments
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    Mail Payment
    Info
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    Mobile App Payments
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    Multi-Payment Installment Plans
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    Online Payment
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    Phone Payment
    Info

Features and Services

American Family is available for customer support 24 hours a day, 7 days a week, 365 days a year. Policyholders can contact representatives online, over the phone, or in person. 

In addition to its core insurance products, American Family offers additional coverage options such as auto rental reimbursement, which lends you a rental car while yours is in the shop; emergency roadside service; and auto lease/loan protection which covers gap insurance if your car is totaled. 

The MyAmFam mobile app allows insurance customers to access roadside assistance, check payment status, and more.

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    24/7 service
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    Mobile app
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    Roadside assistance
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    Online account management
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    Enhanced towing & substitute coverage
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    Policy bundling discounts

Car Insurance Coverage

Not seeing the state you're looking for? See all states here.

Optional Coverage

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    Roadside Assistance
    Info
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    Rental Reimbursement
    Info
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    Gap Insurance
    Info
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    Emergency Assistance Coverage
    Info
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    Accidental Death, Dismemberment, Disability
    Info
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    Antique or Collector Car Insurance
    Info
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    Umbrella Policy
    Info
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    Comprehensive Claim Forgiveness
    Info
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    Work Loss Coverage
    Info
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    Legal Defense Costs Coverage
    Info
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    Emergency Lockout Coverage
    Info
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    SR-22 Coverage
    Info

American Family provides Uber and Lyft driver insurance in the following states:

American Family Insurance Products

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Home Insurance
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Life Insurance
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Car Insurance
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Renters Insurance
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Business Insurance
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Farm Insurance
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Umbrella Insurance
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Snowmobile insurance
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Motorcycle Insurance
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Condo Insurance
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Boat Insurance
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Flood Insurance
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Travel Insurance
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ATV Insurance
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Health Insurance
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RV Insurance
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Mobile Home Insurance

FAQs - American Family Car Insurance

How does Insurify work?

Insurify lets you freely compare accurate car insurance quotes and discounts from top national and regional insurance companies in a matter of minutes. You can choose between coverage levels and adjust deductibles to ensure you're not just getting the cheapest policy, but the most appropriate one, too. Users save an average of $489 a year when they buy a new insurance policy through Insurify.

How does Insurify find me the cheapest car insurance quotes?

Think of Insurify as your personalized, online insurance agent. Insurify's platform uses the latest in AI to match you with real, accurate, and bindable car insurance quotes based on your driver history and budget. Insurify is not an insurance company and will not share the information you share on the site with any third party.

How is Insurify different from other insurance quote comparison sites?

Insurify is the top-rated and most-rated insurance comparison website in America. Unlike comparison sites that just take your information and sell it to the highest bidder, Insurify is built on trust and empowerment. No matter your license record, budget, or regional background, Insurify is committed to securing the cheapest and best deals that work for you.

Compare American Family to GEICO

American Family vs GEICO

Company History

With over 90 years of experience and comfortable placement on the Fortune 500, American Family Insurance is a leading insurance provider based in Wisconsin. Its network of insurance companies specialize in vehicle insurance, personal and business insurance (including homeowners insurance), and even added protections like life insurance, health insurance, and identity theft protection. 

Car insurance policies are available in Arizona, Colorado, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Minnesota, Missouri, Nebraska, Nevada, North Dakota, Ohio, Oregon, South Dakota, Utah, Washington, and Wisconsin.

American Family holds an A.M. Best financial strength rating of “A” (Excellent). Its customer satisfaction ratings from JD Power amount to 3/5 for overall claims satisfaction. 

Contact Information

Headquarters address: 6000 American Parkway Madison, WI 53783

Phone number: (800) 692-6326

Website: www.amfam.com

American Family Reviews

3.4
5 Stars
37 %
4 Stars
12 %
3 Stars
23 %
2 Stars
9 %
1 Star
19 %

Most Positive Review

By Theresa
They have been honest, personable,and easy to communicate with. Their rates are reasonable and automatic payments are a nice way to pay. I only am planning to switch because the location I'm moving to isn't covered by American Family.

Most Critical Review

By dmack
They base adjuster salaries on steering. In the adjuster performance reviews they have a required goal on steering vehicles to CRP shops and if the vehicles aren't repaired at the AmFam shop the adjuster will received a poor performance rating which ties directly to salary and promotional opportunities. Some adjusters will hang up on customers who are reporting a loss if they don't select a CRP as they don't want their performance rating impacted.

All Reviews

Showing 1 - 10 out of 138 Reviews
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Read reviews that mention

Charles
aholes
Tun
Patrick
Melvin
they help me out when nobody else would
Suzanne
We have been satisfied with their service but they are expensive.
Felicia
When I filled a claim I had no follow up from the claim adjuster. I am still waiting for my deductible to be paid back.
Stephanie
They have horrible customer service and the lack of integrity that my insurance agent has is 0
Daile
The customer service
Julia
Very good insurance and have been really happy with my agent and was originally the least expensive. Ive had a couple issues with the call center but not enough for me to really care. Looking to switch only because other companies are having lower prices for me now.
Michael
Price
Showing 1 - 10 out of 138 reviews

American Family Car Insurance Information

Insurify Composite Score89
Number of discounts30
Number of reviews138
User Rating3.4
A.M. BestA
Standard & Poor'sA+