The largest discounts from American Family are: Passive Restraint Discount, Early Quote Discount, Loyalty Discount
|Discount Type||Discount %|
|Passive Restraint Discount||up to 30%|
|Early Quote Discount||up to 10%|
|Loyalty Discount||up to 10%|
|Defensive Driver Discount||up to 10%|
|Good Driver Discount||up to 10%|
|Accident Free Discount||up to 5%|
|Preferred payment discount||Varies|
|Multiple Policy Discount||Varies|
|Paid in full discount||Varies|
|Paperless documents discount||Varies|
|Driving training discount||Varies|
|Low Mileage Discount||Varies|
|Student Away at School Discount||Varies|
|Provider Switch Discount||Varies|
|Multiple Vehicle Discount||Varies|
|Good Student Discount||Varies|
|Youth Driving Discount||Varies|
American Family has been offering its customers exceptional service for over 80 years. Their insurance agents are available for customer support 24 hours a day, 7 days a week, 365 days a year online, over the phone, or in person. American Family offers additional coverages such as auto rental reimbursement which lends you a rental car while yours is in the shop, roadside assistance, and auto lease/loan protection which covers gap insurance if your car is totaled.
Headquartered in Madison, WI, American Family was founded in 1927. Their goal is to give their "customer's peace of mind by making their insurance experience easy and convenient." They specializes in auto, home, life, umbrella, business, health, and farm & ranch insurance, as well as retirement products, and operate in 19 states.
They have been honest, personable,and easy to communicate with. Their rates are reasonable and automatic payments are a nice way to pay. I only am planning to switch because the location I'm moving to isn't covered by American Family.
They base adjuster salaries on steering. In the adjuster performance reviews they have a required goal on steering vehicles to CRP shops and if the vehicles aren't repaired at the AmFam shop the adjuster will received a poor performance rating which ties directly to salary and promotional opportunities. Some adjusters will hang up on customers who are reporting a loss if they don't select a CRP as they don't want their performance rating impacted.