American Family Car Insurance
3.2
American Family Car Insurance Information
| Insurify Composite Score | 89 | Number of discounts | 30 | Number of reviews | 138 | User Rating | 3.4 | A.M. Best | A | Standard & Poor’s | A+ |
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Discounts
The largest discounts from American Family are: Passive Restraint Discount, Senior Adult Discount, Good Student Discount
| Discount Type | Discount % |
|---|---|
| Passive Restraint Discount | up to 30% |
| Senior Adult Discount | up to 25% |
| Good Student Discount | up to 25% |
| Military Discount | up to 25% |
| Student Away at School Discount | up to 25% |
| Anti-Theft Device Discount | up to 25% |
| Multiple Policy Discount | up to 15% |
| Multiple Vehicle Discount | up to 13% |
| Defensive Driver Discount | up to 10% |
| Occupation Discount | up to 10% |
| Low Mileage Discount | up to 8% |
| Preferred payment discount | up to 5% |
| Home Owner Discount | up to 5% |
| New Graduate Discount | up to 5% |
| Driving Habits Discount | up to 5% |
| Electronic Stability Control | up to 5% |
| Anti-lock Brake Discount | up to 5% |
| Paid in full discount | up to 5% |
| Provider Switch Discount | up to 5% |
| Travelink Discount | up to 5% |
| Early Quote Discount | up to 5% |
| Loyalty Discount | up to 5% |
| Sponsored Marketing Discount | up to 5% |
| Paperless documents discount | up to 3% |
| Daytime Running Lights Discount | up to 3% |
| Accident Free Discount | up to 3% |
| Good Driver Discount | up to 2% |
| teenSMART Discount | Varies |
| Accident (Merit) Rating | Varies |
| Accident Forgiveness | Varies |
Payment Methods
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Online Payment
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Automatic Online Payment
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Phone Payment
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Bank Payment/Direct Deposit
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Mail Payment
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Credit Card Payment
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Debit Card Payments
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Multi-Payment Installment Plans
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Mobile App Payments
Features and Services
American Family is available for customer support 24 hours a day, 7 days a week, 365 days a year. Policyholders can contact representatives online, over the phone, or in person.
In addition to its core insurance products, American Family offers additional coverage options such as auto rental reimbursement, which lends you a rental car while yours is in the shop; emergency roadside service; and auto lease/loan protection which covers gap insurance if your car is totaled.
The MyAmFam mobile app allows insurance customers to access roadside assistance, check payment status, and more.
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Online account management
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Mobile app
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Policy bundling discounts
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24/7 service
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Roadside assistance
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Enhanced towing & substitute coverage
Car Insurance Coverage
Optional Coverage
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Roadside Assistance
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Rental Reimbursement
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Gap Insurance
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Emergency Assistance Coverage
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Accidental Death, Dismemberment, Disability
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Antique or Collector Car Insurance
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Umbrella Policy
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Comprehensive Claim Forgiveness
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Work Loss Coverage
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Legal Defense Costs Coverage
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Emergency Lockout Coverage
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SR-22 Coverage
American Family Insurance by State
American Family provides Uber and Lyft driver insurance in the following states:
Online Quoting by State
American Family Insurance Products
Home Insurance
Life Insurance
Car Insurance
American Family offers a variety of auto insurance policy coverage options, so you can customize your own policy to suit your needs.
Coverages that may come standard on an American Family policy include:
- Bodily injury and property damage liability: Covers medical expenses and legal fees when you’re found at fault for an accident.
- Medical payments or personal injury protection (PIP): Pays for your and your passengers’ medical care after an accident. This coverage also applies if you’re hit by a car while walking or riding a bike.
- Uninsured/underinsured bodily injury and property damage: Pays for your medical bills, lost income, and damages after an accident if the at-fault driver has little or no liability insurance.
- Collision coverage: Pays to repair or replace your vehicle after a collision with another object, or if it rolls over.
- Comprehensive coverage: Pays to repair or replace your vehicle if it’s stolen or damaged by fire, wind, hail, flood, vandalism, hitting an animal, etc.
Auto insurance coverages available as add-ons include:
- Gap coverage
- Rental reimbursement coverage
- Accidental death and dismemberment
- Emergency road service
Renters Insurance
Business Insurance
Farm Insurance
Umbrella Insurance
Snowmobile insurance
Motorcycle Insurance
Condo Insurance
Boat Insurance
Flood Insurance
Travel Insurance
ATV Insurance
Health Insurance
RV Insurance
Mobile Home Insurance
FAQs - American Family Car Insurance
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Company History
With over 90 years of experience and comfortable placement on the Fortune 500, American Family Insurance is a leading insurance provider based in Wisconsin. Its network of insurance companies specialize in vehicle insurance, personal and business insurance (including homeowners insurance), and even added protections like life insurance, health insurance, and identity theft protection.
Car insurance policies are available in Arizona, Colorado, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Minnesota, Missouri, Nebraska, Nevada, North Dakota, Ohio, Oregon, South Dakota, Utah, Washington, and Wisconsin.
American Family holds an A.M. Best financial strength rating of “A” (Excellent). Its customer satisfaction ratings from JD Power amount to 3/5 for overall claims satisfaction.
Contact Information
Headquarters address: 6000 American Parkway Madison, WI 53783
Phone number: (800) 692-6326
Website: www.amfam.com
American Family Reviews
Most Positive Review
They have been honest, personable,and easy to communicate with. Their rates are reasonable and automatic payments are a nice way to pay. I only am planning to switch because the location I'm moving to isn't covered by American Family.
Most Critical Review
July 10, 2018
They base adjuster salaries on steering. In the adjuster performance reviews they have a required goal on steering vehicles to CRP shops and if the vehicles aren't repaired at the AmFam shop the adjuster will received a poor performance rating which ties directly to salary and promotional opportunities. Some adjusters will hang up on customers who are reporting a loss if they don't select a CRP as they don't want their performance rating impacted.
March 7, 2018