|Insurify Composite Score||88||Number of discounts||30||Number of reviews||138||User Rating||3.4||A.M. Best||A+||Standard & Poor’s||A+|
Click here for our full review of American Family car insurance quotes, discounts, and coverages.
|State||Average Monthly Cost|
|Overall Satisfaction||Better than most|
|Policy Offerings||Better than most|
|Pricing||Better than most|
|Local Agent||Better than most|
|Overall Satisfaction||About average|
|First Notice of Loss (FNOL)||About average|
|Claim Servicing||About average|
|Estimation Process||About average|
|Repair Process||About average|
|Rental Experience||About average|
|North Central||820||About average|
|Northwest||826||Better than most|
|Mobile App (iOS)||
|Mobile App (Android)||
|Standard & Poor's||A+|
The largest discounts from American Family are: Passive Restraint Discount, Anti-Theft Device Discount, Military Discount
|Discount Type||Discount %|
|Passive Restraint Discount||up to 30%|
|Anti-Theft Device Discount||up to 25%|
|Military Discount||up to 25%|
|Student Away at School Discount||up to 25%|
|Senior Adult Discount||up to 25%|
|Good Student Discount||up to 25%|
|Multiple Policy Discount||up to 15%|
|Multiple Vehicle Discount||up to 13%|
|Defensive Driver Discount||up to 10%|
|Occupation Discount||up to 10%|
|Low Mileage Discount||up to 8%|
|New Graduate Discount||up to 5%|
|Home Owner Discount||up to 5%|
|Sponsored Marketing Discount||up to 5%|
|Electronic Stability Control||up to 5%|
|Anti-lock Brake Discount||up to 5%|
|Driving Habits Discount||up to 5%|
|Loyalty Discount||up to 5%|
|Early Quote Discount||up to 5%|
|Travelink Discount||up to 5%|
|Provider Switch Discount||up to 5%|
|Preferred payment discount||up to 5%|
|Paid in full discount||up to 5%|
|Paperless documents discount||up to 3%|
|Accident Free Discount||up to 3%|
|Daytime Running Lights Discount||up to 3%|
|Good Driver Discount||up to 2%|
|Accident (Merit) Rating||Varies|
American Family is available for customer support 24 hours a day, 7 days a week, 365 days a year. Policyholders can contact representatives online, over the phone, or in person.
In addition to its core insurance products, American Family offers additional coverage options such as auto rental reimbursement, which lends you a rental car while yours is in the shop; emergency roadside service; and auto lease/loan protection which covers gap insurance if your car is totaled.
The MyAmFam mobile app allows insurance customers to access roadside assistance, check payment status, and more.
American Family offers a variety of auto insurance policy coverage options, so you can customize your own policy to suit your needs.
Coverages that may come standard on an American Family policy include:
Auto insurance coverages available as add-ons include:
With over 90 years of experience and comfortable placement on the Fortune 500, American Family Insurance is a leading insurance provider based in Wisconsin. Its network of insurance companies specialize in vehicle insurance, personal and business insurance (including homeowners insurance), and even added protections like life insurance, health insurance, and identity theft protection.
Car insurance policies are available in Arizona, Colorado, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Minnesota, Missouri, Nebraska, Nevada, North Dakota, Ohio, Oregon, South Dakota, Utah, Washington, and Wisconsin.
American Family holds an A.M. Best financial strength rating of “A” (Excellent). Its customer satisfaction ratings from JD Power amount to 3/5 for overall claims satisfaction.
6000 American Parkway Madison, WI 53783
They have been honest, personable,and easy to communicate with. Their rates are reasonable and automatic payments are a nice way to pay. I only am planning to switch because the location I'm moving to isn't covered by American Family.
They base adjuster salaries on steering. In the adjuster performance reviews they have a required goal on steering vehicles to CRP shops and if the vehicles aren't repaired at the AmFam shop the adjuster will received a poor performance rating which ties directly to salary and promotional opportunities. Some adjusters will hang up on customers who are reporting a loss if they don't select a CRP as they don't want their performance rating impacted.