Is American Family A Good Insurance Company? Reviews From Over 596 Customers

The rates are too high. They made mistakes and it cost me extra money.

We have been with our provider for years. As a retired USAF member, we have no accident claims or tickets. It's always good to compare with other insurance providers as costs can change.

They are very responsive.

The claims service could be better.

I had little need to interact and experienced no issues. However, the costs were high for me as a senior with a good driving record, and I only use my car occasionally.

They are very good, except there is no flexibility and they keep raising the price every year.

I had no issues with AMFAM. The premium just got a bit too high for my budget.

Very good. My local agent is so helpful. I love having an agent in town.

They are very good.

I'm very pleased.

Excellent, thus far.

I haven't had any incidents so I can't rate them! They just take my payment every month! It's too high for part-time car usage!

Good, Expensive

Overall, it's good.

They are great, just the price is a little high for me.

It was good for several years, then the price went up.

American Family was great, but the prices increased.

Actually, American Family Insurance has been great! My rate went up after 6 months, but that seems to be the case everywhere. I’ve been shopping around trying to find a cheaper company, but so far no one can beat them. Plus, my policy includes roadside assistance when other companies charge extra for it. At least I know I’m with the best insurance company! I’m done shopping around!

They're okay, but too expensive.

The prices are going up.

They are cheaper than everyone else you provided.

They are nice people to do business with, but they are kind of expensive.

They have treated me really well.

Communication and ease of use.

They responded right away and took care of everything needed in a timely manner.

They are too expensive, but I have worked with them over the years. They are good people, but they just got too expensive for me.

Always responsive and good rates!

I've been with my agent for over 20 years and he's always been able to help with problems. The premiums are as low as I can get anywhere, and the office always responds promptly when I need them.

It has always worked for me, but it's too expensive.

Scott provided amazing customer service.

Always quick to answer questions. The website and mobile service are simple and great to use.

Expensive, but good.

Yes, I was looking around, but A.F.'s rates are the best.

Affordable and great service

They are reliable, friendly, and answer all questions!

Fast, friendly service. It's $100.00 less expensive than the competition.

The service was prompt on the one claim I had.

They were there for me whenever I needed them.

The rates are too high.

They've been good, but a little pricey.

Receive a quick response when questions or assistance is needed.

5 stars for customer service - 1 star for prices

Loyalty on both ends. Customer service. Local office and great employees.

Adding a new car was smooth, plus the cost was fair. Go Costco!

Best price for quality auto insurance I could find when checking other insurance companies online.

Good insurance. I just moved and switched to Oklahoma insurance.

Good customer service

They're available, reasonable, and honest.

They do a really good job. I insure a lot of cars, so I'm always looking to save money.

Great company, but prices keep going up without reason.

The premium is way too high.

I would give it 5 stars if my bill didn't increase every few months.

Fast response. Courteous.

Excellent customer service.

They helped me out when nobody else would.

We have been satisfied with their service, but they are expensive.

The insurance is very good and I have been really happy with my agent. It was originally the least expensive option for me. I've had a couple of issues with the call center, but they were not significant enough for me to be overly concerned. I am considering switching only because other companies are now offering lower prices for me.

I am still with American Family. I was looking to see if I could save money, but so far, I have found nothing cheaper that I have confidence in. American Family's local agency has always been considerate, friendly, and helpful. I have no complaints.

Their prices were fair.

So far, they have been a good company. However, they now want to charge me for paper billing, and I believe it should be my choice whether I want to change it or not.

I had no claims, yet my premiums are skyrocketing. The app for auto monitoring seems to be negatively skewed for those of us who drive very little. The agents are unresponsive and add no value.

It started out okay. My six-month policy was over and immediately, I received a rate hike of 124 dollars. I question why this is the case as I am an excellent driver. I'm tired of feeling punished for the actions of other irresponsible drivers. Additionally, I was informed that my insurance will continue to increase and they don't foresee any changes soon. It's not something I'm looking forward to. Thanks!

Avoid! This insurance is too expensive.

AmFam was amazing for the first few years, but things went downhill when they transitioned to remote workers. I used to pay for my policy six months in advance. However, the last time my policy was up for renewal, no one reached out to me. As a result, my policy lapsed and I was dropped. I've been with AmFam for eight years. They allowed me to renew my policy, but they removed all of my discounts due to the lapse. My monthly bill jumped from $86 to $156. It seems like the excellent customer service they were known for has disappeared, and it feels more like a money grab now.

My monthly rate was raised by $100 on my renewal policy.

We were with them for 40 years and received a 41% increase this year. I think they have been overcharging us. Don't be afraid to shop around. We are saving 50% by changing our insurance carrier.

Don't use them! They will cancel after a very minor infraction.

I am over 70 and they have never offered any senior discounts despite having no claims ever. I think they are just looking out for themselves.

There's no agent available, they don't assist with claims, and they don't return your calls with answers.

It's too expensive.

Go elsewhere.

Don't expect them to provide coverage.

The agent does not conduct a review to look for lower rates.

Don't use them due to unexplained yearly rate hikes.

It's been wonderful. However, the premiums have become too high. I would have stayed if not for this. I had been with them for over 20 years.

The agent I was assigned to, after my previous agent left, lacked professionalism and bedside manners. However, the corporate office was great to work with.

It was disappointing when they sent me my monthly statement without a return envelope. I reached out to my agent and customer service about this issue, but it was to no avail.

The agents at this company, where I've been a client for several years, don't seem to be very responsive. My recent agent, who was initially good, doesn't seem to be available to discuss changes. It feels like they don't care about their clients or take the time to chat or text with them.

It's too costly!

The premiums have doubled in less than four years - that's disappointing.

Look for the best coverage to suit your needs.

They were terrible with our auto insurance. They raised our payments without informing us, and it was impossible to get a hold of anyone when needed.

I had three home and three car insurance policies with them, and they cancelled one home insurance after a claim.

They are very expensive and raise your premiums significantly every year.

They increase your policy's cost double even without any accidents or tickets.

Very expensive.

Their customer service was unavailable for days.

They were charging me more than 170 dollars per month for standard personal auto insurance. When I asked why, I was told that 'there were national increases'. I immediately got a quote for less than 100 elsewhere.

The premium increased by over $250 for 6 months without any issues causing this increase.

Prices are higher than expected.

Too expensive with terrible customer service.

My agent is no longer available. I've submitted requests and made calls, but received nothing.

Their customer support team is not very good and honestly lacks communication skills.

The price is high.

They switched up my billing without any response or reason, and they don't have answers as to why.

They didn't assist me with a claim I had. Then, they attempted to double my premium for the next six months.

I felt good because the process went smoothly. If I hadn't saved money, I would have lost my job. I'm still paying a $300.00 deposit and an extra $7.50 per day to rent a car.

They don't have an app.

Their rates are too high.

The customer service is not good.

I always have to go to the agent; they never come to me.

My policy increased even though I barely used my car.

High prices, poor customer service.

After 10 years without a claim on homeowners, a car ran into my house. I got 4 estimates, and it took several calls and over 4 months before they covered it.

As a long-term customer, I now have to send in vehicle mileage records every month.

They declared my car a total loss when it didn't need to be. Then, the adjuster provided me with an unsatisfactory appraisal and I didn't even get paid, despite having full coverage!

Their prices kept going up.

Very overpriced. Not affordable.

The premiums are very high and they keep increasing every year for no apparent reason, despite having no accidents or tickets on record since 1996.

The rates continue to increase exponentially.

The extreme increase in my rate, despite having an excellent record.

The price is too high.

It's too expensive for the product.

I moved 1.5 miles away and they raised my premium by $500. It felt like a pure money grab. I will never do business with them again.

The continuous rise in insurance prices and lack of speed in resolving my issues.

I asked if a payment could be made monthly and for the same amount as my other insurance. They said, 'We don’t do it this way.' I also asked about combining my second car in Alabama with my California car to maybe save a little. The answer was, 'We can’t combine states, sorry.'

It isn't available in my state, so I have to switch.

I have been with them for many years and they keep raising my rates due to the decline of my credit score.

The agent is the only reason we've stayed so long. Amfam's prices are way too high and if you have an accident, they're slow to pay or fix.

They are raising rates.