Is American Family A Good Insurance Company? Reviews From Over 665 Customers

Affordable and great service

They are reliable, friendly, and answer all questions!

Fast, friendly service. It's $100.00 less expensive than the competition.

The service was prompt on the one claim I had.

They were there for me whenever I needed them.

The rates are too high.

They've been good, but a little pricey.

Receive a quick response when questions or assistance is needed.

5 stars for customer service - 1 star for prices

Loyalty on both ends. Customer service. Local office and great employees.

Adding a new car was smooth, plus the cost was fair. Go Costco!

Best price for quality auto insurance I could find when checking other insurance companies online.

Good insurance. I just moved and switched to Oklahoma insurance.

Good customer service

They're available, reasonable, and honest.

They do a really good job. I insure a lot of cars, so I'm always looking to save money.

Great company, but prices keep going up without reason.

The premium is way too high.

I would give it 5 stars if my bill didn't increase every few months.

Fast response. Courteous.

Excellent customer service.

They helped me out when nobody else would.

We have been satisfied with their service, but they are expensive.

The insurance is very good and I have been really happy with my agent. It was originally the least expensive option for me. I've had a couple of issues with the call center, but they were not significant enough for me to be overly concerned. I am considering switching only because other companies are now offering lower prices for me.

I am still with American Family. I was looking to see if I could save money, but so far, I have found nothing cheaper that I have confidence in. American Family's local agency has always been considerate, friendly, and helpful. I have no complaints.

Their prices were fair.

So far, they have been a good company. However, they now want to charge me for paper billing, and I believe it should be my choice whether I want to change it or not.

I like your insurance, but the cost keeps going up every time I make payments or every six months. I'm looking for something a little bit cheaper, so I'm currently searching for alternatives. However, I'm still with you for now.

It's been good since I've been with them, but the prices keep going up. I'm looking for cheaper insurance.

For their prices and coverage

I've been with this insurance company for 5 years now and I must say their service is top-notch. Their rates are reasonable and they have a variety of coverage options to choose from. They've always been prompt in handling my claims and their customer service is always friendly and helpful.

I hit a deer and they handled the claim very efficiently and quickly.

Your insurance is very good, but the price increases each year. I'm on a fixed income now and I can't continue to pay more each year.

I've never had a bad experience with American Family. My local agent has always been top notch!

They treated me fairly and were always there when I needed them.

About 18 years of excellent service.

They are always on time when I call them for help, but they have increased my premium and I am on a fixed income.

They provide great insurance and process claims very quickly.

They have been honest, personable, and easy to communicate with. Their rates are reasonable and automatic payments are a nice way to pay. I am only planning to switch because the location I'm moving to isn't covered by American Family.

The price is always good, my agent is wonderful.

They helped me with my car when I had hail damage twice in a short period of time.

Their customer service is horrible and my insurance agent lacks integrity.

In the beginning, it was great. They generally have great customer service and are very kind people. However, I gave them two stars because they dropped my fiance and me after he hit a deer.

They kept gradually increasing my rate. Currently, I pay $1700 for six months. Other companies offer $750 for six months. However, I do like that they have a local office.

My rates continue to rise for both auto and homeowners insurance. I am being priced out.

Great coverage for my car.

Despite not having any claims, tickets, or accidents, my premiums keep increasing. I even had to get rid of a vehicle and reduce the coverage on my other vehicles to afford it. However, I do appreciate our agent, who is very nice and helpful.

I have been overcharged for auto insurance by American Family because of my credit history, which I find unfair. I drive a 2004 vehicle and only put on 5,000 miles per year. Moreover, I'm a professional truck driver with no incidents or citations when operating a 36-ton machine. I have one speeding ticket in my car from 3-4 years ago. I found a comparable plan with Progressive for $20 less.

I have not gotten a ticket and have had no accidents, yet they still keep raising my rates.

I had a very good experience for over three years. However, they made some changes with their agents and, unfortunately, the communication worsened rather than improved after that change.

American Family was very impersonal and they incorrectly reported a front-end collision claim against me. I had a minor rear-end collision with no damage to either vehicle, but they reported it as a front-end collision with damages. Their web-based account details are not user-friendly, especially for paperless customers, and they do not list any details about claims. Moreover, my combined homeowner's policy is not accessible for viewing. If they offer you the best rates, that's great because rates and the legal details of your policy are the most important. However, be aware that their web-based and personal relations may be discouraging.

They raise the price every time I receive an email.

I was involved in an accident where I had $100,000 in med pay coverage and American Family denied the surgeon and hospital bills. It was a disaster.

The service is good and our agent is great, but the rates are too high now.

My insurance keeps going up for no apparent reason.

The rate increases every 6 months.

Renee Horton was friendly, but they kept increasing the price every 6 months.

The price has been going up, and I've been with them for 10 years.

The customer service keeps changing.

It was tough to get money for my car and roof. I've paid a lot over the years and received very little in return. However, they did have my back when dealing with Liberty Mutual.

They raised my bill and wouldn't tell me why. They also prevented me from paying for a month.

Why does my insurance always go up?

The service from the agent was poor.

Too high priced.

There's a lack of availability to speak to my assigned representative and get answers. Furthermore, when I call the 800 number, I'm told I need to speak to my representative. It's frustrating.

They keep increasing my payment.

The rates are too high. I've been with American Family for almost 30+ years. I'm paying almost $600 for six months of liability insurance, but I can get the same coverage elsewhere for $206 for six months. I think their rate is a little too high. Also, my homeowners insurance was going to be over $1800 for a year, but I can get the same coverage for less than $900 a year elsewhere.

They raise my rates every year.

The only experience I have had is continual rate increases.

I've been with American Family for a long time. When I lived in Las Vegas, I was with them the entire time and never had a problem. I had a really good agent who took great care of me. However, since I moved back to Osage Beach, Missouri and got my insurance with American Family here, I've been very unhappy with my agent. He never contacts me directly, it's always someone from his office. Recently, because I was two days late on my payment, they wanted to charge me a $10 late fee. This has happened to me twice. As a businessman for over 40 years, I would never charge a customer, especially a long-term one, a $10 fee for being a couple of days late. When I called him about it, he was not very helpful and as far as I know, nothing has changed. For that reason, I'm planning to switch to a company that cares about me and is helpful.