Is American Family A Good Insurance Company? Reviews From Over 633 Customers

So far, so good. I've never had to file a claim.

I have had American Family Insurance for about 2 years now, and I am very satisfied. I would recommend it to my family and friends who are looking for insurance.

Very good, been with them for 41 years.

They are responsive.

Through Costco—the best.

It's great, but all insurance companies are gouging us.

Excellent.

The local agent was very helpful.

Very satisfying!

They are excellent in every aspect. However, with the new way that rates are handled, everyone changes companies every 4-8 years due to rates.

It is a bit on the pricey side, but when we had issues, they came through.

It's too expensive for seniors with good driving records.

It's a good insurance company, but it's expensive.

The service is great, but the rates are high.

They provide good service. However, it's hard to determine the value.

My agent is terrific.

Our agent was awesome.

Good service.

They were good, but my insurance kept increasing. It just became too expensive.

Insurance can be quite costly.

Mostly good, except for the increase in pricing on home and auto policies.

It was great until they doubled my rate. It's too much for this senior citizen.

It's okay, but I'm looking for alternatives due to recent rate increases.

Overall, it's been good. However, I think I'm paying too much.

The customer service is excellent. You can actually speak with a live person! And the wait time is very prompt when you call.

I have no comments other than the price is high.

I have had insurance from American Family Insurance for many years and was always happy. However, when I turned 80, my monthly payment increased to about 150 dollars, which is quite expensive for me.

It's just getting too expensive.

I am happy with my agent but after 1 year, my policies increased by 25-30%, even though there are no claims or driving violations.

It just seems that their prices are constantly going up.

Excellent.

They have become too expensive for me since my husband passed away.

They are honest, polite, fast, and understanding. They get the job done as I asked. They follow up periodically and send mail occasionally. It's all good. I'm just comparing apples to apples. They're hard to beat the rates I have with them. But I did find one that was 30 percent less. So, I have to make a decision in three days.

If you're in search of an insurance company that provides a hands-on experience, American Family is for you.

The rates are too high. They made mistakes and it cost me extra money.

They lowered my auto insurance after our discussion.

We have been with our provider for years. As a retired USAF member, we have no accident claims or tickets. It's always good to compare with other insurance providers as costs can change.

They are very responsive.

No problems, I was just looking to compare rates.

They work fast, it's easy, affordable and just an amazing agency.

I had little need to interact and experienced no issues. However, the costs were high for me as a senior with a good driving record, and I only use my car occasionally.

Outstanding customer service, but the rates are high.

They are very good, except there is no flexibility and they keep raising the price every year.

I had no issues with AMFAM. The premium just got a bit too high for my budget.

They are very easy to work with and reasonably priced.

Very good. My local agent is so helpful. I love having an agent in town.

I enjoyed their service, but the cost was too high for me. As a senior who drives very little, I still had to pay premium rates despite having no accidents or tickets.

They are very good.

I'm very pleased.

Excellent, thus far.

I haven't had any incidents so I can't rate them! They just take my payment every month! It's too high for part-time car usage!

Good, Expensive

Sometimes, it's hard to get a hold of them and their website doesn't always run smoothly. Their lack of use of OEM is disappointing. Other than that, they are great.

Don't let them pressure you into extra things.

They are great, just the price is a little high for me.

I am very satisfied with the service.

It was good for several years, then the price went up.

Very good.

American Family was great, but the prices increased.

Efficient, professional, and friendly.

It's average. I've never filed a claim, but the rates seem high. I'm looking to lower my premiums.

They were outstanding until they started raising the rates repeatedly over the last 2 years.

Too expensive!

You can find similar coverage for lower rates elsewhere.

It started out okay. My six-month policy was over and immediately, I received a rate hike of 124 dollars. I question why this is the case as I am an excellent driver. I'm tired of feeling punished for the actions of other irresponsible drivers. Additionally, I was informed that my insurance will continue to increase and they don't foresee any changes soon. It's not something I'm looking forward to. Thanks!

Beware of renewal periods, as American Family increases the premium amount at every renewal stage, even without you having any claims or violations.

The rates increase with every renewal period.

Avoid! This insurance is too expensive.

This was a great company years ago, but now they have the highest prices ever for no apparent reason. I will let Costco know. No other company has as high a price for auto insurance as AF.

The agent's response time is long and they become defensive over the phone.

There's poor follow-up to communication attempts. I emailed my agent and have yet to receive a reply over two weeks later; this is not the first occurrence. Delays in communication have also happened with the corporate office.

My monthly rate was raised by $100 on my renewal policy.

We were with them for 40 years and received a 41% increase this year. I think they have been overcharging us. Don't be afraid to shop around. We are saving 50% by changing our insurance carrier.

Don't use them! They will cancel after a very minor infraction.

They provide good coverage, but it's very expensive.

There's no agent available, they don't assist with claims, and they don't return your calls with answers.

It's too expensive.

Go elsewhere.

Don't expect them to provide coverage.

I'm tired of my policy being increased every six months. By the time renewal comes around in January 2025, I won't be able to make my payments.

It's been wonderful. However, the premiums have become too high. I would have stayed if not for this. I had been with them for over 20 years.

The agent I was assigned to, after my previous agent left, lacked professionalism and bedside manners. However, the corporate office was great to work with.

It was disappointing when they sent me my monthly statement without a return envelope. I reached out to my agent and customer service about this issue, but it was to no avail.

The agents at this company, where I've been a client for several years, don't seem to be very responsive. My recent agent, who was initially good, doesn't seem to be available to discuss changes. It feels like they don't care about their clients or take the time to chat or text with them.

It's too costly!

The premiums have doubled in less than four years - that's disappointing.

Look for the best coverage to suit your needs.

I had three home and three car insurance policies with them, and they cancelled one home insurance after a claim.

They are very expensive and raise your premiums significantly every year.

They increase your policy's cost double even without any accidents or tickets.

Very expensive.

Their customer service was unavailable for days.

They were charging me more than 170 dollars per month for standard personal auto insurance. When I asked why, I was told that 'there were national increases'. I immediately got a quote for less than 100 elsewhere.

The premium increased by over $250 for 6 months without any issues causing this increase.

Prices are higher than expected.

Too expensive with terrible customer service.

My agent is no longer available. I've submitted requests and made calls, but received nothing.

Their customer support team is not very good and honestly lacks communication skills.

The price is high.

They don't have an app.

Their rates are too high.

The customer service is not good.

I always have to go to the agent; they never come to me.

My policy increased even though I barely used my car.

High prices, poor customer service.

After 10 years without a claim on homeowners, a car ran into my house. I got 4 estimates, and it took several calls and over 4 months before they covered it.

They declared my car a total loss when it didn't need to be. Then, the adjuster provided me with an unsatisfactory appraisal and I didn't even get paid, despite having full coverage!

Their prices kept going up.

Very overpriced. Not affordable.

The premiums are very high and they keep increasing every year for no apparent reason, despite having no accidents or tickets on record since 1996.

The rates continue to increase exponentially.

The extreme increase in my rate, despite having an excellent record.

The price is too high.

It's too expensive for the product.

I moved 1.5 miles away and they raised my premium by $500. It felt like a pure money grab. I will never do business with them again.

The continuous rise in insurance prices and lack of speed in resolving my issues.

It isn't available in my state, so I have to switch.

I have been with them for many years and they keep raising my rates due to the decline of my credit score.

The agent is the only reason we've stayed so long. Amfam's prices are way too high and if you have an accident, they're slow to pay or fix.

They are raising rates.