Is American Family A Good Insurance Company? Reviews From Over 628 Customers

Overall, it's been good. However, I think I'm paying too much.

The customer service is excellent. You can actually speak with a live person! And the wait time is very prompt when you call.

I have no comments other than the price is high.

I have had insurance from American Family Insurance for many years and was always happy. However, when I turned 80, my monthly payment increased to about 150 dollars, which is quite expensive for me.

It's just getting too expensive.

I am happy with my agent but after 1 year, my policies increased by 25-30%, even though there are no claims or driving violations.

It just seems that their prices are constantly going up.

Excellent.

They have become too expensive for me since my husband passed away.

They are honest, polite, fast, and understanding. They get the job done as I asked. They follow up periodically and send mail occasionally. It's all good. I'm just comparing apples to apples. They're hard to beat the rates I have with them. But I did find one that was 30 percent less. So, I have to make a decision in three days.

If you're in search of an insurance company that provides a hands-on experience, American Family is for you.

The rates are too high. They made mistakes and it cost me extra money.

They lowered my auto insurance after our discussion.

We have been with our provider for years. As a retired USAF member, we have no accident claims or tickets. It's always good to compare with other insurance providers as costs can change.

They are very responsive.

My rates keep increasing without any notification, which is causing me frustration.

No problems, I was just looking to compare rates.

They work fast, it's easy, affordable and just an amazing agency.

I had little need to interact and experienced no issues. However, the costs were high for me as a senior with a good driving record, and I only use my car occasionally.

Outstanding customer service, but the rates are high.

They are very good, except there is no flexibility and they keep raising the price every year.

I had no issues with AMFAM. The premium just got a bit too high for my budget.

They are very easy to work with and reasonably priced.

Very good. My local agent is so helpful. I love having an agent in town.

I enjoyed their service, but the cost was too high for me. As a senior who drives very little, I still had to pay premium rates despite having no accidents or tickets.

They are very good.

I'm very pleased.

Excellent, thus far.

I haven't had any incidents so I can't rate them! They just take my payment every month! It's too high for part-time car usage!

Good, Expensive

Sometimes, it's hard to get a hold of them and their website doesn't always run smoothly. Their lack of use of OEM is disappointing. Other than that, they are great.

Don't let them pressure you into extra things.

They are great, just the price is a little high for me.

I am very satisfied with the service.

It was good for several years, then the price went up.

Very good.

American Family was great, but the prices increased.

Efficient, professional, and friendly.

They're okay, but too expensive.

The prices are going up.

They are nice people to do business with, but they are kind of expensive.

They have treated me really well.

Communication and ease of use.

They responded right away and took care of everything needed in a timely manner.

They are too expensive, but I have worked with them over the years. They are good people, but they just got too expensive for me.

Always responsive and good rates!

I've been with my agent for over 20 years and he's always been able to help with problems. The premiums are as low as I can get anywhere, and the office always responds promptly when I need them.

It has always worked for me, but it's too expensive.

Scott provided amazing customer service.

Always quick to answer questions. The website and mobile service are simple and great to use.

Expensive, but good.

Yes, I was looking around, but A.F.'s rates are the best.

Affordable and great service

They are reliable, friendly, and answer all questions!

Fast, friendly service. It's $100.00 less expensive than the competition.

They were there for me whenever I needed them.

The rates are too high.

They've been good, but a little pricey.

Receive a quick response when questions or assistance is needed.

5 stars for customer service - 1 star for prices

The agent I was assigned to, after my previous agent left, lacked professionalism and bedside manners. However, the corporate office was great to work with.

It was disappointing when they sent me my monthly statement without a return envelope. I reached out to my agent and customer service about this issue, but it was to no avail.

The agents at this company, where I've been a client for several years, don't seem to be very responsive. My recent agent, who was initially good, doesn't seem to be available to discuss changes. It feels like they don't care about their clients or take the time to chat or text with them.

It's too costly!

The premiums have doubled in less than four years - that's disappointing.

Look for the best coverage to suit your needs.

They were terrible with our auto insurance. They raised our payments without informing us, and it was impossible to get a hold of anyone when needed.

I had three home and three car insurance policies with them, and they cancelled one home insurance after a claim.

They are very expensive and raise your premiums significantly every year.

They increase your policy's cost double even without any accidents or tickets.

Very expensive.

Their customer service was unavailable for days.

They were charging me more than 170 dollars per month for standard personal auto insurance. When I asked why, I was told that 'there were national increases'. I immediately got a quote for less than 100 elsewhere.

The premium increased by over $250 for 6 months without any issues causing this increase.

Prices are higher than expected.

Too expensive with terrible customer service.

My agent is no longer available. I've submitted requests and made calls, but received nothing.

Their customer support team is not very good and honestly lacks communication skills.

The price is high.

They switched up my billing without any response or reason, and they don't have answers as to why.

They don't have an app.

Their rates are too high.

The customer service is not good.

I always have to go to the agent; they never come to me.

My policy increased even though I barely used my car.

High prices, poor customer service.

After 10 years without a claim on homeowners, a car ran into my house. I got 4 estimates, and it took several calls and over 4 months before they covered it.

They declared my car a total loss when it didn't need to be. Then, the adjuster provided me with an unsatisfactory appraisal and I didn't even get paid, despite having full coverage!

Their prices kept going up.

Very overpriced. Not affordable.

The premiums are very high and they keep increasing every year for no apparent reason, despite having no accidents or tickets on record since 1996.

The rates continue to increase exponentially.

The extreme increase in my rate, despite having an excellent record.

The price is too high.

It's too expensive for the product.

I moved 1.5 miles away and they raised my premium by $500. It felt like a pure money grab. I will never do business with them again.

The continuous rise in insurance prices and lack of speed in resolving my issues.

It isn't available in my state, so I have to switch.

I have been with them for many years and they keep raising my rates due to the decline of my credit score.

The agent is the only reason we've stayed so long. Amfam's prices are way too high and if you have an accident, they're slow to pay or fix.

They are raising rates.

The price is higher.

This is the worst insurance company I've ever dealt with. They failed to follow up on a claim I made, even though I had dash cam evidence. As a result, there's now a false claim on my Motor Vehicle Record (MVR). No payment was ever made for the claim. I've since switched to a better insurance company and hired an attorney to address the issue of insurance fraud.

They were affordable at the start, but showed no compassion when I received my first and only traffic infraction (a DUI). They more than doubled my rates. I really should give them 2 stars. They expect us, the clients, to be loyal to them but they don't care about us.

They raised my rates! They are way too expensive compared to their competitors.

When I filed a claim, I had no follow-up from the claim adjuster. I am still waiting for my deductible to be paid back.

Their customer service is horrible and my insurance agent lacks integrity.

In the beginning, it was great. They generally have great customer service and are very kind people. However, I gave them two stars because they dropped my fiance and me after he hit a deer.

They kept gradually increasing my rate. Currently, I pay $1700 for six months. Other companies offer $750 for six months. However, I do like that they have a local office.

My rates continue to rise for both auto and homeowners insurance. I am being priced out.

Great coverage for my car.

Despite not having any claims, tickets, or accidents, my premiums keep increasing. I even had to get rid of a vehicle and reduce the coverage on my other vehicles to afford it. However, I do appreciate our agent, who is very nice and helpful.

I have been overcharged for auto insurance by American Family because of my credit history, which I find unfair. I drive a 2004 vehicle and only put on 5,000 miles per year. Moreover, I'm a professional truck driver with no incidents or citations when operating a 36-ton machine. I have one speeding ticket in my car from 3-4 years ago. I found a comparable plan with Progressive for $20 less.

I have not gotten a ticket and have had no accidents, yet they still keep raising my rates.

I had a very good experience for over three years. However, they made some changes with their agents and, unfortunately, the communication worsened rather than improved after that change.

American Family was very impersonal and they incorrectly reported a front-end collision claim against me. I had a minor rear-end collision with no damage to either vehicle, but they reported it as a front-end collision with damages. Their web-based account details are not user-friendly, especially for paperless customers, and they do not list any details about claims. Moreover, my combined homeowner's policy is not accessible for viewing. If they offer you the best rates, that's great because rates and the legal details of your policy are the most important. However, be aware that their web-based and personal relations may be discouraging.

They raise the price every time I receive an email.

I was involved in an accident where I had $100,000 in med pay coverage and American Family denied the surgeon and hospital bills. It was a disaster.

The service is good and our agent is great, but the rates are too high now.

My insurance keeps going up for no apparent reason.