Liberty Mutual Car Insurance Reviews: Ratings and Quotes (2024)

Liberty Mutual is the sixth-largest car insurance company in the U.S. by market share, according to the National Association of Insurance Commissioners. The company is more than 100 years old, and sells multiple types of insurance, including auto. It operates in 29 countries and economies, with an estimated 50,000-plus employees throughout the Americas, Europe and Asia/Pacific regions.^[1]

Shopping around for car insurance can save you money — and one of the best ways to shop around is to compare insurers online. You’ll likely see quotes from Liberty Mutual during your online insurance search and quote comparison.

Here’s what you need to know to decide whether Liberty Mutual offers the right car insurance for you.

What is Liberty Mutual car insurance?

Founded in 1912 as the Massachusetts Employees Insurance Association to provide workers’ compensation insurance to the state's laborers, Liberty Mutual has since grown to be one of the biggest property and casualty insurance companies in the world. It offers a wide variety of insurance products. Liberty Mutual is based in Boston, Massachusetts, and the company ranked 86th on the Fortune 100 list of largest U.S. corporations, according to revenue from 2022.

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User Reviews	3.7 1,557 reviews
IQ Score The Insurify Quality (IQ) Score uses more than 15 criteria to objectively rate insurance companies on a one-to-ten scale. The Insurify editorial team researches insurer data to determine the final scores.	7.7 /10
Liability Only Liability-only insurance, sometimes called minimum-coverage insurance, pays for bodily injury and property damage to others in an accident the policyholder causes. It does not pay for the insured’s own damages.	$159/mo
Full Coverage Full-coverage car insurance generally includes liability, collision, and comprehensive coverage, and may include other optional coverages such as uninsured motorist coverage. Collision covers a policyholder’s repair or replacement costs in case of an accident. Comprehensive covers damages caused by non-accident events. The average quote displayed here reflects policies with the following coverage limits: $50,000 bodily injury liability per person; $100,000 bodily injury liability per accident; $50,00 property damage liability per accident; $1,000 collision deductible; and a $1,000 comprehensive deductible.	$258/mo

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Driver Reviews

3.7

A solid optionBased on 2667 verified guest reviews and ratings

How drivers feel about Liberty Mutual

Drivers appreciate the initial low prices, quick claims handling, and easy account access but dislike the significant price increases over time.

AI-generated from the text of verified reviews collected by Insurify

Best For

Numerous discounts

New and financed vehicles

Accident forgiveness

How drivers feel about Liberty Mutual

Drivers appreciate the initial low prices, quick claims handling, and easy account access but dislike the significant price increases over time.

AI-generated from the text of verified reviews collected by Insurify

Best For

Numerous discounts

New and financed vehicles

Accident forgiveness

Reviews (1,557)

Lee

November 12, 2024

Verified Review

Ugh!

The rates increase every year. I'm an excellent driver and I've never made a claim.

Larry

November 12, 2024

Verified Review

Terrible

I would not recommend using them. They seem reluctant to pay claims.

Kathleen

November 10, 2024

Verified Review

Prices Jump

Prices have gone extremely high. It used to be that you would stick with an insurance company for life, but now you have to shop around for lower prices.

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Our Advice

JD Power

J.D. Power data measures overall customer satisfaction and claims satisfaction based on a 1,000-point scale.

819

NAIC Index

Average amount of customer complaints relative to competitors on a 0-5 scale. A lower score represents fewer complaints.

3.95

A.M. Best

A.M. Best analyzes an insurer’s financials, operating performance, business profile, and other factors to generate an opinion-based rating of a company’s financial and credit strength. Ratings range from A++ (exceptional) to D (poor).

A

Why we picked this company

In business for 111 years, Liberty Mutual offers auto, homeowners, condo, renters, flood, life and other insurance products. Auto policyholders have access to numerous discounts, including bundling, good student, military, student-away-at-school, claims-free, violation-free, and multi-car discounts. Liberty Mutual has an A rating for financial strength from AM Best. However, the company has three times the expected rate of complaints in the NAIC’s Consumer Complaints Index, and low ratings on consumer review sites Trustpilot and Sitejabber.

Pros

• Wide range of available discounts

• Accident forgiveness available

• Available in all 50 states and D.C.

Cons

• Many negative reviews and customer complaints

• Premiums are relatively high compared to industry average

• Low customer satisfaction scores from J.D. Power

How does Liberty Mutual auto insurance work?

Similar to other auto insurers, Liberty Mutual operates by charging policyholders a monthly premium for coverage. If your car needs repairs or replacement following an accident, the company will take care of covered costs once you’ve paid your deductible.

Liberty Mutual, like other insurers, assess risk based on a variety of individual rating factors. Common factors include age, gender, motor vehicle record, claims history, credit history, occupation, vehicle make and model, and miles drive per year. Higher risk drivers pay more than lower risk drivers.

Even though some drivers may never need to use their insurance coverage, many people still purchase car insurance beyond their state’s minimum requirements. This is because they might not have enough money available to repair or completely replace their car or to pay for others’ injuries or damages. Auto insurance allows you to pay a manageable premium each month for the protection of knowing your insurer will help with costs after an at-fault accident.

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Liberty Mutual auto insurance coverage

Liberty Mutual offers different types of coverage and allows you to customize your policy from a variety of choices and add-ons so you only pay for what you use.^[2]

• 

  Comprehensive

  This type of car insurance covers damage from non-collision incidents, including theft, vandalism, fire, hail, floods, falling objects, and cracked windshields. You might be required to purchase this coverage if you have an auto loan or lease. If you purchase comprehensive insurance, you'll have a deductible to meet before coverage starts paying for a covered event.

• 

  Liability

  Most states require liability coverage, which covers costs when you cause bodily injury or damage to others’ property with your vehicle. It covers the medical payments and other costs if you hurt someone else with your car. Liability coverage isn't subject to a deductible.

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  Collision

  Collision pays for repairs to your vehicle, or if it's totaled, the actual cash value, regardless of who caused the accident. It also covers car damage when you run into an object, such as a tree or guardrail, rollover accidents, and pothole damage. Collision insurance protects you no matter what type of accident you have. As your car declines in value, the cost of collision coverage, including the deductible, may outweigh the benefits of the coverage.

• 

  Personal injury protection

  If you’re injured in an accident — no matter who’s at fault — Liberty Mutual will help cover your hospital and medical bills, as well as rehabilitation costs, lost income, and more if you have this coverage.

• 

  Uninsured/underinsured motorist

  This coverage will provide you with money to pay medical bills and help you cover the cost to repair or replace your car if an uninsured motorist causes an accident.

• 

  Rental car reimbursement

  If vehicle damage from an accident temporarily prevents you from driving your car, this coverage allows you to use a rental car, up to the selected daily limit of your policy.

• 

  Accident forgiveness

  Liberty Mutual offers additional coverage that protects you from seeing an increase in your premium after your first at-fault accident. If you don't have this type of coverage, your rates will rise upon policy renewal after an at-fault accident. To be eligible for this type of coverage, your driving record needs to have been free of accidents and violations for the last five years.

• 

  Better car replacement

  You can buy this add-on coverage to ensure that if your car is totaled, you’ll be able to get the most recent model to replace it.

• 

  Teachers’ auto endorsement

  One of Liberty Mutual’s unique add-ons, this coverage provides teachers savings through coverage with no deductible for collisions that occur while driving on school business or for vehicle damage from vandalism on school property.

How to get a car insurance quote from Liberty Mutual

When you’re ready for a car insurance quote, you can use the Insurify quote-comparison tool to help you compare Liberty Mutual to other insurance companies.

1. Enter your ZIP code. Entering your ZIP code will show you which auto insurers offer coverage in your area. You can also call an Insurify agent at 1 (866) 334-9627 for assistance.

2. Be ready with your desired coverage information. You’ll need to enter information regarding how many vehicles you want to insure, as well as the vehicle types, your driving habits, and your driving record.

3. Gather documentation. For accurate quotes, you need to provide specific information about your car and ability to drive, including your driver’s license number, license plate number, vehicle purchase date, vehicle identification number (VIN), current odometer reading, and any current insurance policy information.

Once you provide this information, Insurify will provide you with eligible policy options and quotes. You can compare this information to figure out whether Liberty Mutual will work best for you.

Liberty Mutual car insurance cost by state

Influenced by a number of area-based factors, auto insurance premiums vary by state. For example, the number of car break-ins, accidents, and crime in a ZIP code factors into insurance costs, as well as an area’s weather, population density, and road conditions.

Find average monthly quotes for full-coverage and liability-only insurance from Liberty Mutual in the most-populated states where the company operates.

Liberty Mutual auto insurance rates by driving history

Your driving history can have a big effect on your insurance rates. Driving violations on your record, such as a speeding ticket, at-fault accident, or citation for driving under the influence (DUI), will likely cause a significant increase in your premiums. Drivers with clean records typically earn the lowest monthly premiums.

The table below shows the average monthly quotes for full-coverage and liability-only insurance from Liberty Mutual, based on driving history.

Liberty Mutual car insurance cost by age

As you age, your insurance premiums will likely decrease over time. Teenagers and drivers under 25 tend to pay the highest car insurance rates due to less driving experience and higher accident frequency, but premiums typically drop significantly when you reach age 30. Older drivers, specifically those in their 60s, typically earn the lowest premiums. Monthly rates begin to rise again after age 70, when accident risks increase.

Find average monthly quotes for liability coverage with Liberty Mutual by driver age below.

Learn More: Compare Car Insurance by Age and Gender

Liberty Mutual car insurance discounts

An auto insurance discount can lower the cost of your policy. Make sure you find out what you qualify for because you might be eligible for more than one discount. You could save hundreds of dollars a year as a result of discounts.

• Military: Active-duty, retired, or reserve service members in the U.S. Armed Forces are eligible for a discount.

• Good student: If you have a student in high school or college that maintains a B average or higher, you’re eligible for this discount.

• Student away at school: If your plan includes a covered student who lives away from home while attending school, you may be eligible for this discount.

• RightTrack: Enroll in this discount telematics program and download an app that will help track your driving habits, such as acceleration, braking, speeding, and time of day. After 90 days, you could see a total discount of up to 30%. Liberty Mutual will not increase your rate if RightTrack detects poor driving habits.

• Multi-car: If you have more than one car, you can get a discount for insuring all your vehiclesl with Liberty Mutual.

• Paperless policy: Opt out of receiving paper statements to earn a small discount.

• Preferred payment: Setting up automatic payments from your bank account results in a lower monthly premium.

Liberty Mutual Insurance bundling options

Bundling describes the process of purchasing two different policies with the same company. When you bundle insurance policies, you have the potential to save money on both policies. Liberty Mutual allows you to bundle your car insurance with a homeowners, renters, or condo policy. This can help you streamline your finances by putting multiple policies in one place. The company claims you can save up to $947 a year by bundling your home and auto insurance policies.

Liberty Mutual Insurance reviews and ratings

As you compare auto insurers, it’s a good idea to look at company reviews and ratings. In the J.D. Power 2023 U.S. Auto Insurance Study, Liberty Mutual earned below-average overall customer satisfaction index ratings in all regions of the country. Notably, it was the lowest-ranked insurer in the Northwest region, New York, and Texas

Liberty Mutual earned a financial strength rating of A from AM Best, indicating a strong ability to pay out claims.^[3]

Liberty Mutual customer reviews

Read reviews from verified Liberty Mutual customers.

Liberty Mutual ratings

Various websites offer ratings based on customer reviews and other factors. Here are some of the ratings that Liberty Mutual earned:

• Trustpilot: 1.3 out of 5 stars with 183 reviews

• Sitejabber: 1.25 out of 5 stars with 32 reviews

• Apple App Store: 4.8 out of 5 stars with 303,900 reviews

• Google Play Store: 4.7 out of 5 stars with 99,500 reviews

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Liberty Mutual vs. other insurance providers

The car insurance market includes many insurance providers offering various coverage options. Insurify can help you compare quotes from different auto insurers at once to find the most affordable and applicable coverage for your needs.

Keep reading to see how Liberty Mutual compares to similar auto insurers.

Liberty Mutual vs. Allstate

Allstate offers a wide network of exclusive and independent agents around the country. It also provides a number of discount opportunities, including through its Drivewise program — which works similarly to RightTrack because it’ll track your driving habits and adjust your premium accordingly.

Coverage from Allstate generally costs less than insurance from Liberty Mutual. Both companies offer rideshare coverage for Uber and Lyft drivers, but Liberty Mutual also offers accident forgiveness and a wider variety of add-ons. 

On average, Allstate insurance costs $61 per month for liability-only insurance and $133 per month for full coverage, while Liberty Mutual policyholders pay $258 and $159 for those coverages.

Liberty Mutual vs. GEICO

GEICO is well-known for its creative TV commercials and for offering very low rates. Even though GEICO costs less, it comes with fewer options for customization than Liberty Mutual. Additionally, GEICO doesn’t offer gap insurance, so other insurers may work better for you if you’re leasing a new car or buying one with a loan. “If you have a newer car, you may want to consider gap coverage,” says Janet Ruiz, director of strategic communications at the Insurance Information Institute.

GEICO's national average rate for full coverage is $159 per month, and $54 for liability-only policies, according to Insurify data.

Liberty Mutual vs. State Farm

State Farm is the largest U.S. auto insurer by market share. Like Liberty Mutual, State Farm offers a number of discounts, including those that reward good driving habits.

However, State Farm doesn’t offer the same level of accident forgiveness as Liberty Mutual, so policyholders will likely face increased rates following at-fault accidents. State Farm's rates are typically lower than Liberty Mutual's, with average monthly quotes of $54 for liability-only insurance and $119 for full coverage.

More about Liberty Mutual Insurance

Liberty Mutual has won several awards related to its workplace culture, including recognition by the Boston Globe, Computerworld, the National LGBT Chamber of Commerce, the Military Times, the 2022 Disability Equality Index, the Human Rights Campaign Foundation, and more.

Who owns Liberty Mutual Insurance?

Liberty Mutual auto insurance is part of Liberty Mutual Group, which has been headquartered in Boston, Massachusetts, since 1912. As a mutual insurer, Liberty Mutual is owned by its policyholders, which are considered shareholders in the company.

Liberty Mutual pros and cons

When considering Liberty Mutual as a potential insurance provider, you should weigh the coverage advantages and disadvantages the company presents.

Filing an auto insurance claim with Liberty Mutual

To get coverage from your auto insurer following an accident, you need to file a claim. You’ll typically need to pay your collision and comprehensive deductibles, a set out-of-pocket amount, prior to receiving coverage. If your car damage costs $3,000 to repair, and your deductible is $500, you would pay $500 and Liberty Mutual would cover the remaining $2,500.

Liberty Mutual has robust online and mobile tools. You can initiate a claim by opening your mobile app and selecting “File a claim,” by calling the claims number on your insurance card, or filing a claim with your Liberty Mutual independent agent. Be ready with information about the date and time of the incident, vehicle damage, the other driver’s information, and whether a police report was filed. Take pictures to aid in your claim. Liberty Mutual allows you to upload images using the app.

Other Liberty Mutual Insurance products

Liberty Mutual offers many insurance products in addition to car insurance, including the following:

• Homeowners: This protects your finances after damage to your home and provides liability coverage in case others are injured on your property.

• Renters: This provides coverage for your personal property if it’s damaged or destroyed while inside your rental apartment or home. This doesn’t cover the rental building itself; your landlord's insurance covers the structure.

• Umbrella: This type of liability insurance offers additional coverage amounts for your auto and home that can protect you if you’re sued.

• Life: This coverage provides for your family in the event of your death. It can help your family maintain support when they lose your income.

• Pet: If you have a pet, this type of insurance can help you pay for medical procedures and other covered costs.

• Landlord: If you own rental units, this policy can provide you with everything you need to cover the structure of your rental and other items associated with being a landlord.

• Flood: Generally, a standard insurance policy excludes flood insurance. Flood insurance can help you cover costs related to flood damage. Liberty Mutual offers flood insurance through the National Flood Insurance Program.

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