Freeway Insurance Auto Insurance Review: Ratings and Quotes (2024)

An insurance broker, Freeway offers strong customer service, and discounts.

Alani Asis
Written byAlani Asis
Alani Asis
Alani Asis
  • 3 years of content writing

  • Bylines with leading financial publications

Alani is a freelance writer specializing in personal finance. She aims to make complex topics more approachable through fun, digestible content.

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Danny Smith
Edited byDanny Smith
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Danny Smith
  • Licensed auto and home insurance agent

  • 4+ years in content creation and marketing

As Insurify’s home and pet insurance editor, Danny also specializes in auto insurance. His goal is to help consumers navigate the complex world of insurance buying.

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Konstantin Halachev
Data reviewed byKonstantin Halachev
Headshot of Konstantin Halachev, VP of Engineering at Insurify
Konstantin HalachevVP of Engineering & Data Science
  • 7+ years experience in data analysis

  • Ph.D. in Computational Biology

Konstantin has led data teams across multiple industries, including insurance, travel, and biology. He’s led Insurify’s engineering team for more than three years.

Updated July 14, 2024

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*Quotes generated for Insurify users within the last 10 days. Last updated on July 11, 2024

Rates shown are real-time Insurify user quotes from 100+ insurance companies and Quadrant Information Services data. Insurify’s algorithm excludes anomalous quotes and anonymizes personal details, then displays refined quotes by price, date, and insurer popularity up to 10 days ago from July 11, 2024. Actual quotes may vary based on the policy buyer’s unique driver profile.

Freeway doesn’t sell its own insurance products. Instead, it earns a commission for selling policies on behalf of its partner insurance companies. It specializes in finding affordable coverage for high-risk drivers. The company earned a rating of above 4 out of 5 from Trustpilot and the Better Business Bureau (BBB).

Quick Facts
  • Freeway Insurance is a broker providing quote comparison for its customers.

  • The company provides service in all 50 U.S. states and the District of Columbia.

  • Freeway has an extensive network of bilingual insurance agents for its Spanish-speaking customers.

How Freeway Insurance stacks up

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User Reviews
2.0
IQ Score
The Insurify Quality (IQ) Score uses more than 15 criteria to objectively rate insurance companies on a one-to-ten scale. The Insurify editorial team researches insurer data to determine the final scores.
NR

Freeway doesn’t sell its own insurance products. Instead, it earns a commission for selling policies on behalf of its partner insurance companies. It specializes in finding affordable coverage for high-risk drivers. The company earned a rating of above 4 out of 5 from Trustpilot and the Better Business Bureau (BBB).

Read more driver reviews of Freeway
Rhonda - June 6, 2024
Verified

Affordable, Fast, Friendly Service

They provide friendly, fast service. I have a personal experience each month and they recognize me by name as I walk in the door, which makes me feel happy.

Natalie - January 10, 2024
Verified

Poor

There's no full coverage option, and the customer service wasn't so great.

Karel - November 25, 2023
Verified

Their customer service is terrible. They tricked me into getting a low quote and then, without consulting me, they increased it by more than 102%. This is madness. When you ask for an explanation, they either hang up the phone on you or leave you on an endless wait with no one attending to you.

Their customer service is terrible. They tricked me into getting a low quote and then, without consulting me, they increased it by more than 102%. This is madness. When you ask for an explanation, they either hang up the phone on you or leave you on an endless wait with no one attending to you.

Rates and discounts vary depending on the auto insurance company you choose after using Freeway Insurance. However, the insurance broker has a record of providing great customer service.

FactorHow Freeway Insurance Compares
Customer serviceBetter than competitors
DiscountsMore than competitors
AvailabilityMore than competitors

Average cost of Freeway auto insurance

Insurify uses proprietary data to analyze and compile auto quotes and calculate average car insurance costs to help drivers shop for insurance. Freeway average car insurance costs aren’t currently available, but understanding what affects your premiums and how to shop for car insurance may help you decide whether Freeway is the right company.

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Freeway Insurance reviews and ratings

User-generated reviews and ratings indicate Freeway Insurance garners a high level of customer satisfaction. It received a 4.5 out of 5 on Trustpilot and a 4.25 out of 5 on the BBB website.[1] [2]

Freeway Insurance customer reviews

Freeway Insurance reviews were largely positive. Policyholders comment on the helpfulness of its representatives and the ease of purchasing a policy with great rates.

The insurance broker also received several negative reviews, particularly about lack of consistency and miscommunication.

Freeway Insurance car insurance coverage options 

With Freeway, you can get a free quote for a liability-only or full-coverage policy. Freeway’s website also advertises the following additional coverages:

  • illustration card https://a.storyblok.com/f/162273/x/abffe6238f/financial-protection.svg

    Gap insurance

    Gap insurance covers the difference between the value of your car and the rest of your car insurance loan if your vehicle is stolen or totaled.

  • illustration card https://a.storyblok.com/f/162273/x/73ee7a876e/repair.svg

    Rental reimbursement

    Rental reimbursement pays for a car rental while your vehicle is in the shop for repairs.

  • illustration card https://a.storyblok.com/f/162273/x/38dc81ba93/drive-1.svg

    SR-22 insurance

    SR-22 insurance is a state-ordered certificate for high-risk drivers that proves they carry the state’s minimum liability coverage.

  • illustration card https://a.storyblok.com/f/162273/100x100/24f1697280/car-key.svg

    New-car replacement

    New-car replacement covers the cost of a new vehicle of the same make and model if you total your vehicle in a car accident.

  • illustration card https://a.storyblok.com/f/162273/x/f2ca9fa443/protection-for-passengers.svg

    Non-owner car insurance

    Non-owner car insurance covers people who drive but don’t own a car.

  • car in carage

    Classic car insurance

    Classic car insurance pays for replacements or repairs of your classic, collector, or vintage car.

  • illustration card https://a.storyblok.com/f/162273/100x100/ef0f3d5529/palm-tree.svg

    Mexico car insurance

    Mexico car insurance covers vehicles for people traveling in Mexico.[3]

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Freeway car insurance discounts

Discounts are one of the best ways to keep your auto insurance rates low. Below, you’ll find the types of discounts you can get when you buy a policy through Freeway Insurance.[4]

Discount% Discount
Anti-theft5%–30%
Good driver10%–30%
Good studentN/A
Multi-car 10%–25%
Military driver10%–15%
Multi-policy5%–15%
Mature, senior, or retired driver5%–15%
Customer loyalty 11%
Auto-pay5%
Defensive driver class5%–10%
Low-mileage driverN/A
Paid-in-full9%

Freeway Insurance vs. other insurance companies

The car insurance market is very competitive and saturated, so finding a car insurance company that’s suited for you can be challenging. Here’s how Freeway Insurance compares to a few similar insurance companies.

Freeway Insurance vs. Mercury 

While Freeway Insurance is an insurance brokerage, Mercury is a traditional auto insurance company offering its own policies. Mercury can be a great option if you’re looking for affordable rates. However, it’s only available in 11 states and has many negative reviews.

Freeway insurance is a solution if you’re still searching for a car insurance company. It specializes in finding competitive rates for people with less-than-perfect driving histories.

Freeway Insurance vs. National General

National General is a traditional car insurance company and can be a good option if you’re looking for a policy as a high-risk driver. But its rates are high compared to some of its competitors. 

On the flip side, Freeway Insurance is a rate-comparison platform. It specializes in finding high-risk drivers the lowest rates for SR-22 insurance.

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How to file an auto insurance claim with Freeway Insurance

You’d file a claim with the insurance company you have a policy with, not Freeway. Your insurer may also ask you to fill out a proof-of-claim form that details the car accident. If applicable, your insurer may also ask for the incident’s police report.[5]

Additionally, you’ll want to figure out what your policy covers. If you have liability-only insurance and are at fault in an accident, you likely won’t receive coverage for vehicle repairs. Understanding your coverage is key when filing a claim.

If you have a question about your Freeway Insurance policy, call 1 (888) 443-4662 or email customercare@confie.com.[6]

Freeway Insurance FAQs

Below, you’ll find answers to some of the most commonly asked questions about Freeway Insurance and its services.

  • Is Freeway Insurance legitimate?

    Yes. Freeway Insurance is Better Business Bureau (BBB) accredited with an A+ rating. It’s not a traditional insurance company but an insurance broker. It lets you compare quotes from insurance companies to find a policy that suits your needs.

  • What is the average cost of Freeway car insurance?

    Since Freeway Insurance is a broker, it has no average cost data. The cost of your car insurance policy will vary based on your age, gender, location, claims history, and more.

  • Is Freeway Insurance good at paying claims?

    Freeway Insurance doesn’t pay claims, as it’s a broker. Instead, it connects policyholders to insurance companies in its network. If you’re interested in an insurer’s claims handling, consider reviewing its ratings from third-party agencies like AM Best.

  • How long has Freeway Insurance been around?

    Freeway insurance has been around since 1987. It joined Confie, a personal lines agency, in 2008.[7]

Sources

  1. Trustpilot. "Freeway Insurance Reviews."
  2. Better Business Bureau. "Freeway Insurance."
  3. Freeway Insurance. "Mexican Car Insurance."
  4. Freeway Insurance. "Types of car insurance discounts."
  5. III. "How to file an auto insurance claim."
  6. Freeway Insurance. "Contact Us."
  7. Freeway Insurance. "About Us."
Alani Asis
Alani Asis

Alani Asis is a personal finance freelance writer with nearly three years of experience in content creation. She has landed bylines with leading publications and brands like Insider, Fortune, LendingTree, and more. Alani aims to make personal finance approachable through fun, relatable, and digestible content.

Danny Smith
Edited byDanny Smith
Photo of an Insurify author
Danny Smith
  • Licensed auto and home insurance agent

  • 4+ years in content creation and marketing

As Insurify’s home and pet insurance editor, Danny also specializes in auto insurance. His goal is to help consumers navigate the complex world of insurance buying.

Featured in

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Konstantin Halachev
Data reviewed byKonstantin HalachevVP of Engineering & Data Science
Headshot of Konstantin Halachev, VP of Engineering at Insurify
Konstantin HalachevVP of Engineering & Data Science
  • 7+ years experience in data analysis

  • Ph.D. in Computational Biology

Konstantin has led data teams across multiple industries, including insurance, travel, and biology. He’s led Insurify’s engineering team for more than three years.

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