Más de 10 años escribiendo sobre seguros y finanzas personales
Ex editora asociada de finanzas de Investopedia
Jess es experta en seguros, banca y otros temas de finanzas personales. Sus artículos han aparecido en numerosos medios de comunicación web, como Investopedia.
3+ years experience in insurance and personal finance editing
Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.
Konstantin HalachevVP of Engineering & Data Science
7+ years experience in data analysis
Ph.D. in Computational Biology
Konstantin has led data teams across multiple industries, including insurance, travel, and biology. He’s led Insurify’s engineering team for more than three years.
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Mercury Insurance offers several auto insurance discounts and relatively low rates, but it has mixed customer reviews and only sells coverage in 11 U.S. states.[1] If you live in a state where it operates, Mercury’s low-cost policies make it a good option to consider.
Here’s how Mercury compares to other auto insurers, the average costs of its policies, and its performance with customers and third-party rating companies.
Quick Facts
Mercury has solid ratings for financial strength and stability.
The company has below-average ratings for customer and claims satisfaction from J.D. Power and a higher-than-average number of customer complaints filed with the National Association of Insurance Commissioners (NAIC).
Mercury’s average rates are cheaper than many competitors.
The Insurify Quality (IQ) Score uses more than 15 criteria to objectively rate insurance companies on a one-to-ten scale. The Insurify editorial team researches insurer data to determine the final scores.
8.0/10
Liability Only
Liability-only insurance, sometimes called minimum-coverage insurance, pays for bodily injury and property damage to others in an accident the policyholder causes. It does not pay for the insured’s own damages.
$83/mo
Full Coverage
Full-coverage car insurance generally includes liability, collision, and comprehensive coverage, and may include other optional coverages such as uninsured motorist coverage. Collision covers a policyholder’s repair or replacement costs in case of an accident. Comprehensive covers damages caused by non-accident events. The average quote displayed here reflects policies with the following coverage limits: $50,000 bodily injury liability per person; $100,000 bodily injury liability per accident; $50,00 property damage liability per accident; $1,000 collision deductible; and a $1,000 comprehensive deductible.
$162/mo
Mercury’s selection of discounts, financial strength ratings, and customer service options are similar to what competing insurance companies offer. The company has lower average insurance rates than many competitors. If you’re a cost-conscious driver who lives in one of the 11 states where Mercury operates, consider getting a quote from this insurer.
Below, you can learn more about how Mercury compares to similar competitors like Amica, Bristol West, Direct Auto, and National General.
Pros
Numerous coverage options, discounts, and bundling opportunities
Competitive auto insurance prices
Cons
Only available in 11 states (including California)
Only available in 11 states (including California)
They are very attentive and helpful. It's easy to get customer service.
Jack - December 16, 2024
Verified
Average
Too expensive.
Alex - December 11, 2024
Verified
Excellent
I have had no issues with them. Good service.
…
Factor
▲▼
How Mercury Compares
▲▼
Rates
Cheaper
Customer service
Similar to competitors
Discounts
Similar to competitors
Availability
Less than competitors
Financial strength
Similar to competitors
How Mercury rates compare to competitors
Mercury has lower average rates than some competitors, though your specific premium will depend on your driving record, age, credit history, and more. Compare average full-coverage insurance premiums from Mercury and a few competitors below.
Full-Coverage Rates by Insurance Company
Disclaimer: Table data sourced from real-time quotes from Insurify's 50-plus partner insurance providers. Actual quotes may vary based on the policy buyer's unique driver profile.
Average cost of Mercury auto insurance
Your driving record and age affect how much you pay for auto insurance. Drivers with a clean record pay lower rates than people with a past driving incident. And teenage drivers typically pay much higher premiums than older drivers with more experience behind the wheel.[2]
Here’s how average monthly liability insurance rates from Mercury vary by driving incident and age.
Disclaimer: Table data sourced from real-time quotes from Insurify's 50-plus partner insurance providers and quote estimates from Quadrant Information Services. Actual quotes may vary based on the policy buyer's unique driver profile.
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Based on 3,806+ reviews
4.8/5
Mercury car insurance cost by state
Mercury offers competitive rates, but your car insurance costs will vary depending on the state you live in. For instance, policyholders in New Jersey pay higher rates on average than drivers in Illinois. Different states have different car insurance requirements, with some mandating more coverage and others mandating less. Your location, ZIP code, gender, age, and credit-based insurance score may also affect your rates.
Here’s how Mercury’s average monthly liability premiums compare with averages in the states where it operates.
Disclaimer: Table data sourced from real-time quotes from Insurify's 50-plus partner insurance providers and quote estimates from Quadrant Information Services. Actual quotes may vary based on the policy buyer's unique driver profile.
Mercury car insurance discounts
Car insurance discounts can lower your insurance rates significantly, and Mercury offers a decent selection of discounts for its policyholders. While some insurers indicate how much a particular discount can reduce your premiums, Mercury doesn’t disclose this information.
Here’s a list of auto insurance discounts it offers:[3]
Anti-theft
Auto pay
Good student
Good driver
Multi-car
Multi-policy
Pay in full
How customers feel about Mercury
Mercury has a strong rating from AM Best, which indicates financial stability. But the company has received mixed feedback from customers on popular review sites.
Mercury has a higher-than-average number of customer complaints filed with the NAIC for its private passenger auto policies, and it has below-average customer and claims satisfaction rankings from J.D. Power.
Mercury customer reviews
While some positive reviews praise Mercury’s customer service team, others mention issues with denied claims and unexpected policy lapses. Below, you can find real, verified user reviews.
Harry - December 19, 2024
Verified
Excellent
They are very attentive and helpful. It's easy to get customer service.
Jack - December 16, 2024
Verified
Average
Too expensive.
Alex - December 11, 2024
Verified
Excellent
I have had no issues with them. Good service.
Cindy - December 5, 2024
Verified
Good Insurance but Expensive and Impersonal
I feel like they are not doing all they can. They seem to lack empathy. I feel like I'm just a source of commission for them and all they want to do is nickel and dime me.
…
Mercury ratings
Third-party companies provide some insight into Mercury’s stability, customer satisfaction ratings, and more. AM Best assesses the credit and financial soundness of insurance companies, J.D. Power conducts an annual study measuring customer satisfaction with insurance companies, and the NAIC logs complaint trends for different insurers.
See Mercury’s ratings below.
Rating
▲▼
Score
▲▼
What This Means
▲▼
AM Best financial strength rating
A (Excellent)
Strong ability to pay claims
J.D. Power
596 (region average is 637)
Below average
NAIC Complaint Index
1.64
Higher-than-average number of complaints
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Based on 3,806+ reviews
4.8/5
Mercury car insurance coverage options
Mercury offers a range of car insurance coverage options, including standard state-minimum required car insurance coverage — property damage and bodily injury liability insurance. These coverages protect you if you cause an accident that damages someone else’s car or other property or injures another person.
Mercury has many available coverage options, similar to what competitors offer. Here are your options if you’re considering an auto insurance policy with this insurer:
Collision coverage
Collision insurance pays for your car repairs, no matter who’s responsible for a car accident.
Comprehensive coverage
Comprehensive insurance covers your car repairs following damage due to an event outside your control, such as severe weather or theft.
Underinsured/uninsured motorist coverage
Uninsured/underinsured motorist coverage can pay for the medical bills of you and your passengers if you have an accident with a driver with inadequate insurance coverage.
Medical payments coverage
Also called MedPay, medical payments insurance is a supplemental coverage that pays for medical expenses for you and your passengers following a car accident, regardless of fault.
Personal injury protection coverage
Personal injury protection (PIP) can cover medical expenses, lost wages, or funeral costs after an accident for you and your passengers, no matter who caused the accident.
Rental car coverage
If you temporarily can’t drive your vehicle due to damage from an accident, rental car insurance pays for the cost of a rental car.[4]
Other options for Mercury customers
If you’re interested in getting a multi-policy discount from Mercury, here are some other insurance products it offers besides car insurance policies:
Homeowners insurance: This coverage protects the structure of your home and your personal property if a covered peril damages your home. A standard home insurance policy also typically includes liability insurance.
Renters insurance: If a covered incident damages your personal items, renters insurance can cover them. This coverage also typically includes liability insurance.
Condo insurance: This type of policy includes liability insurance and protects your personal items following damage from a covered incident.
Business insurance: Insurance protection for your business covers your business property from damage due to a covered loss and helps shield your business from liability.
Mercury insurance FAQs
If you’re still determining whether Mercury Insurance is the best choice for your specific needs, the following information can answer your remaining questions.
Is Mercury legitimate?
Yes. Mercury Insurance Group is a legitimate company that’s been selling insurance since 1961. That said, the California Department of Insurance took legal action against Mercury for overcharging consumers in 2022.[5]
What is the average cost of Mercury car insurance?
The average monthly cost for a full-coverage insurance policy from Mercury is $162, while a liability insurance policy costs $83 per month.
Is Mercury good at paying claims?
AM Best gives Mercury a financial strength rating of A (Excellent). This indicates the company is financially sound and able to pay out claims. But Mercury ranks lower than most insurance industry competitors in the J.D. Power 2024 U.S. Auto Claims Satisfaction Study, suggesting that its claims process may need improvement.
How do I cancel my Mercury insurance policy?
Mercury doesn’t provide a way to cancel your insurance policy online or through its mobile app. Instead, it indicates that you should contact your insurance agent if you want to cancel or make significant changes to your policy.
How does Mercury compare to other insurance companies?
Mercury’s rates, discount offerings, and financial strength ratings are similar to those of competitors, but it’s only available in 11 states. Several of its competitors offer policies in the majority of U.S. states.
Methodology
Insurify data scientists analyzed more than 90 million quotes served to car insurance applicants in Insurify’s proprietary database to calculate the premium averages displayed on this page. These premiums are real quotes that come directly from Insurify’s 50+ partner insurance companies in all 50 states and Washington, D.C. Quote averages represent the median price for a quote across the given coverage level, driver subset, and geographic area.
Unless otherwise specified, quoted rates reflect the average cost for drivers between 20 and 70 years old with a clean driving record and average or better credit (a credit score of 600 or higher).
Liability-only premium averages correspond to policies with the following coverage limits:
Bodily injury limits between state-minimum rates and $50,000 per person, $100,000 per accident
Property damage limits between $10,000 and $50,000
No additional coverage
Full-coverage premium averages correspond to the same bodily injury and property damage limits in addition to:
Comprehensive coverage with a $1,000 deductible
Collision coverage with a $1,000 deductible
Quotes for Allstate, Farmers, GEICO, State Farm, and USAA are estimates based on Quadrant Information Services’ database of auto insurance rates.
California Department of Insurance. "Mercury Insurance illegally steered ‘good drivers’ toward higher-priced policies, Department alleges in major legal action."
Jess UllrichInsurance Writer
Jess is a personal finance writer who's been creating financial and business content for over a decade. Her work is published on Investopedia, MoneyWise, NextAdvisor, The HuffPost, and more. Prior to freelancing full-time, Jess was an editor at Investopedia, The Balance, and FinanceBuzz. Connect with her on LinkedIn.
Jess has been a contributor at Insurify since September 2022.
Edited byKatie PowersAuto and Life Insurance Editor
Katie PowersAuto and Life Insurance Editor
Licensed auto and home insurance agent
3+ years experience in insurance and personal finance editing
Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.
Konstantin HalachevVP of Engineering & Data Science
7+ years experience in data analysis
Ph.D. in Computational Biology
Konstantin has led data teams across multiple industries, including insurance, travel, and biology. He’s led Insurify’s engineering team for more than three years.
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