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Table of contents
AAA and Liberty Mutual are both well-known names in the insurance industry, but they operate at different scales. Liberty Mutual is one of the largest auto insurers, accounting for 3.27% of the U.S. car insurance market share. In comparison, AAA operates on a smaller scale through its regional network of auto clubs, holding a 1.8% market share.[1]
Liberty Mutual has a quality mobile app and ample coverage options, but it tends to charge above-average rates. AAA offers 24/7 roadside assistance and unique member perks, but it has fewer online tools.
Here’s what you should know about how AAA and Liberty Mutual stack up when it comes to car insurance rates, coverage, discounts, and claims satisfaction.
Both auto insurance companies offer telematics programs that allow safe drivers to save on insurance premiums.
Liberty Mutual and AAA both earned A (Excellent) financial strength ratings from AM Best.
AAA earned a higher customer satisfaction ranking from J.D. Power, while Liberty Mutual earned a slightly higher claims satisfaction ranking.
AAA vs. Liberty Mutual: Our verdict
Both AAA and Liberty Mutual offer reliable coverage, but they have different standout features.
AAA is a a good choice thanks to its membership perks, travel discounts, and generous roadside assistance program. It’s also the better pick for drivers who can take advantage of multiple discounts to lower their costs.
Choose Liberty Mutual if you prefer broad coverage options, a well-rated mobile app, and nationwide availability. Liberty Mutual’s rates are typically higher, but it has desirable coverage flexibility and strong digital tools.
Ultimately, the best insurer for you depends on your driving habits and budget, so it’s important to compare insurance quotes before deciding.
AAA vs. Liberty Mutual
Average price Prices based on average across state-minimum and full coverage car insurance $169/mo* | Average price Prices based on average across state-minimum and full coverage car insurance $180/mo* |
Overall rating 4.5 | Overall rating 3.4 |
Value for money 4.3/5 | Value for money 3.0/5 |
Customer service 4.3/5 | Customer service 3.3/5 |
Claims handling 4.4/5 | Claims handling 3.5/5 |
Special highlight AAA membersAI-generated from 485 user reviews | Special highlight Numerous discountsAI-generated from 1856 user reviews |
AAA: Best for roadside assistance
| User Reviews | 4.5 |
|---|---|
| IQ Score The Insurify Quality (IQ) Score uses more than 15 criteria to objectively rate insurance companies on a one-to-ten scale. The Insurify editorial team researches insurer data to determine the final scores. | 8.5 /10 |
| Liability Only Liability-only insurance, sometimes called minimum-coverage insurance, pays for bodily injury and property damage to others in an accident the policyholder causes. It does not pay for the insured’s own damages. | $141/mo |
| Full Coverage Full-coverage car insurance generally includes liability, collision, and comprehensive coverage, and may include other optional coverages such as uninsured motorist coverage. Collision covers a policyholder’s repair or replacement costs in case of an accident. Comprehensive covers damages caused by non-accident events. The average quote displayed here reflects policies with the following coverage limits: $50,000 bodily injury liability per person; $100,000 bodily injury liability per accident; $50,00 property damage liability per accident; $1,000 collision deductible; and a $1,000 comprehensive deductible. | $197/mo |
Drivers appreciate the professional customer service and quick claim handling but dislike the consistent rate increases and expensive premiums. Some also found the communication lacking and felt neglected.
Drivers appreciate the professional customer service and quick claim handling but dislike the consistent rate increases and expensive premiums. Some also found the communication lacking and felt neglected.
AAA offers a well-known roadside assistance program that’s more comprehensive than Liberty Mutual’s insurance add-on. While Liberty Mutual offers broader coverage options, AAA may appeal to drivers who value its membership perks, travel discounts, and reliable emergency services.
But insurance coverage varies by region, which can make it difficult to find information about coverage.
Has two telematics programs
Offers additional benefits for members
Generous roadside assistance program
AAA roadside assistance is only for members
Coverage options aren’t as robust as other insurers
Website can be confusing
Liberty Mutual: Best for customized coverage
| User Reviews | 3.4 |
|---|---|
| IQ Score The Insurify Quality (IQ) Score uses more than 15 criteria to objectively rate insurance companies on a one-to-ten scale. The Insurify editorial team researches insurer data to determine the final scores. | 7.7 /10 |
| Liability Only Liability-only insurance, sometimes called minimum-coverage insurance, pays for bodily injury and property damage to others in an accident the policyholder causes. It does not pay for the insured’s own damages. | $152/mo |
| Full Coverage Full-coverage car insurance generally includes liability, collision, and comprehensive coverage, and may include other optional coverages such as uninsured motorist coverage. Collision covers a policyholder’s repair or replacement costs in case of an accident. Comprehensive covers damages caused by non-accident events. The average quote displayed here reflects policies with the following coverage limits: $50,000 bodily injury liability per person; $100,000 bodily injury liability per accident; $50,00 property damage liability per accident; $1,000 collision deductible; and a $1,000 comprehensive deductible. | $208/mo |
Drivers appreciate the ease of making payments and the company’s helpful customer service. But they dislike the frequent and unexplained rate increases, and some report difficulties in communication and claim handling.
Drivers appreciate the ease of making payments and the company’s helpful customer service. But they dislike the frequent and unexplained rate increases, and some report difficulties in communication and claim handling.
Liberty Mutual offers a wider range of coverage options and local insurance agents, making it a more suitable choice for drivers seeking flexibility. It’s easy to manage your car insurance policy and file a claim using the comprehensive mobile app. But Liberty Mutual has higher average rates and mixed customer reviews.
Wide variety of coverage options
Robust mobile app available
Network of local agents
Higher-than-average rates
Mixed customer reviews
Doesn’t offer rideshare coverage
Liberty Mutual vs. AAA: Which is cheaper?
Car insurance rates can vary widely depending on your policy limits, deductible, driving history, and age.[2] That said, Liberty Mutual has higher average rates than AAA.
The table below displays the average monthly costs for various driver types, categorized by age, coverage options, driving record, and credit history. All provided quotes reflect average monthly liability insurance quotes unless otherwise specified.
Driver Type | AAA | Liberty Mutual |
|---|---|---|
| Adult drivers | $148 | $167 |
| Liability-only coverage | $141 | $152 |
| Full coverage | $197 | $208 |
| Drivers with a speeding ticket | $190 | $196 |
| Drivers with a DUI | $208 | $225 |
| Drivers with an at-fault accident | $220 | $203 |
| Drivers with poor credit | $157 | $175 |
| Drivers with good credit | $121 | $113 |
| Teen drivers | $220 | $260 |
| Senior drivers | $102 | $123 |
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Liability quotes start at $44/mo.
AAA vs. Liberty Mutual car insurance discounts
Both AAA and Liberty Mutual offer many of the same car insurance discounts, with a few variations. Liberty Mutual has a few more, offering 13 discounts, including a homeowner discount.[3] AAA has 10 car insurance discounts, including a loyalty discount.[4]
Many of their discounts overlap, and both insurers reward customers for loyalty and multi-policy savings. These bundling deals can help you save more when you combine your auto coverage with other insurance products, like renters insurance, life insurance, or home insurance policies.
See how discount offerings from AAA and Liberty Mutual compare. It’s worth noting that discount availability may vary by state or region.
Discount | AAA | Liberty Mutual |
|---|---|---|
| Safe driver | ✔ | ✔ |
| Defensive driving course | ✔ | ✖ |
| Multi-policy | ✔ | ✔ |
| Multi-car | ✔ | ✔ |
| Low mileage | ✖ | ✖ |
| Telematics | ✔ | ✔ |
| Anti-theft device | ✔ | ✖ |
| New car | ✔ | ✖ |
| Military/affiliation | ✖ | ✔ |
| Good student | ✔ | ✔ |
| Loyalty | ✔ | ✖ |
| Auto pay | ✔ | ✔ |
| Student away at school | ✔ | ✔ |
| Homeowner | ✖ | ✔ |
| Alternative fuel | ✖ | ✖ |
| Pay in full | ✔ | ✔ |
Compare customer satisfaction and financial strength
Both AAA and Liberty Mutual earn high financial strength ratings and low Better Business Bureau (BBB) customer review ratings. AAA has a higher customer satisfaction ranking in the J.D. Power 2025 U.S. Auto Insurance Study and a lower number of complaints filed with the National Association of Insurance Commissioners (NAIC).
You can compare customer satisfaction and financial strength in the table below.
Score | AAA | Liberty Mutual |
|---|---|---|
| IQ Score | 8.5 | 7.7 |
| Customer reviews | 4.5/5 (2,312 reviews) | 3.4/5 (3,410 reviews) |
| J.D. Power | 664/1,000 (above average) | 617/1,000 (below average) |
| AM Best rating | A (Excellent) | A (Excellent) |
| NAIC complaint index | 1.04 | 4.21 |
| BBB customer reviews | 1.22 out of 5 stars | 1.08 out of 5 stars |
Our editorial team spent more than 350 hours developing the Insurify Quality (IQ) Score and scoring insurance companies. The IQ Score objectively analyzes and calculates a score for insurers using more than 15 crucial criteria. The team weighted criteria by importance to the consumer — factors such as customer reviews and affordability influence the score more than availability and third-party ratings.
We rate each company on a 1 to 10 scale based on five categories: financial ratings, customer satisfaction, affordability, customer support and transparency, and availability. Insurify updates ratings once a year or as more recent information becomes available.
- Third-party financial ratings: Insurify uses data from AM Best, S&P, Moody’s, and more to compare insurance companies’ credit and ability to pay out future claims.
- Customer satisfaction: To calculate this score, Insurify analyzed more than 55,000 customer reviews across 155 car insurance companies. We also consider third-party ratings from J.D. Power, the National Association of Insurance Commissioners, and Trustpilot.
- Affordability: Our data scientists analyzed more than 90 million real-time auto insurance rates from our partners across the U.S., as well as available discounts, to calculate an affordability score.
- Customer support and transparency: This measures coverage options, ease of claims filing, and the insurer's transparency surrounding discounts, coverages, and claims process.
- Availability and reach: Insurify scores availability and reach by identifying the number of states in which insurers offer coverage and company size by market share.
Recent customer reviews of AAA car insurance
Reading what real AAA policyholders have to say about their experiences can help you find the best policy. The reviews below come from verified customers who’ve shared honest feedback about AAA’s coverage, pricing, and customer service.
Recent customer reviews of Liberty Mutual car insurance
It’s helpful to learn how an insurer’s customers feel about its coverage and customer service. Read verified reviews from policyholders who’ve shared their experiences with the company’s claims process, rates, and support below.
AAADrive vs. AAA OnBoard vs. Liberty Mutual RightTrack
Telematics programs can reward you with lower premiums based on your actual driving habits. Programs from AAA (AAADrive and OnBoard) and Liberty Mutual (RightTrack) both use mobile technology to monitor driving behaviors, including speed, braking, and phone use. But the programs have slightly different policy features and savings potential.
All three telematics programs offer worthwhile discount potential and utilize your smartphone, rather than a plug-in device, to track driving behavior. Liberty Mutual is the more accessible option for drivers, as it offers RightTrack in many more states than AAA.
While telematics car insurance programs track several driving behaviors, such as braking and acceleration, pay-per-mile insurance programs only track your mileage. The fewer miles you drive, the more you can save on your car insurance premium with pay-per-mile coverage.
Below, you can see how the telematics programs from AAA and Liberty Mutual compare.
Feature | AAADrive | AAA OnBoard | Liberty Mutual RightTrack |
|---|---|---|---|
| Best for | Drivers in the Midwest and Southeast | Drivers who plan to continue using AAA upon renewal | Drivers who enjoy app engagement and gamified feedback |
| Savings potential | Up to 25% on renewal (including 5%–10% for enrolling and participating) | Up to 40% on next renewal | Up to 30% on renewal (including 10%–15% for signing up) |
| How it works | Uses a mobile app and your phone’s location tracking and sensors to track driving and phone habits | Uses a mobile app and your phone’s location tracking and sensors to track driving and phone habits | Uses a mobile app to track driving habits such as hard braking, phone usage, time of day, and speed for 90 days |
| Availability | 9 states (depends on the auto club) | 15 states (depends on the auto club) | 38 states (limited availability) |
| Data tracked | Mobile phone distraction, smooth driving, speed, driver fatigue, and time of day | Distracted driving, high-risk drive times, trip regularity, hard braking, and speeding | Hard braking, phone usage, time of day, and speed |
| App rating (App Store/Google Play) | 4.3/5 stars 2.3/5 stars | 4.8/5 stars 4.8/5 stars | 4.8/5 stars 4.6/5 stars |
| Driver feedback tools | Driver score and real-time driver feedback | Driver score | Real-time trip scoring and feedback |
| Gamified rewards | ✖ | ✖ | ✖ |
| Compatibility | Apple and Android devices | Apple and Android devices | Apple and Android devices |
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Compare coverages: AAA vs. Liberty Mutual
AAA and Liberty Mutual have similar coverage offerings, but Liberty Mutual has more add-ons, such as teachers’ auto insurance. It’s a bit hard to pin down all of AAA’s coverage online, as the company sells coverage through several regional clubs.
Below, you can view a comparison of the two companies’ key auto insurance coverages.
Coverage | AAA | Liberty Mutual |
|---|---|---|
| Bodily injury liability (BI) | ✔ | ✔ |
| Property damage liability (PD) | ✔ | ✔ |
| Personal injury protection (PIP insurance) | ✔ | ✔ |
| Uninsured/underinsured motorist coverage (UM/UIM) | ✔ | ✔ |
| Medical payments (MedPay) | ✔ | ✔ |
| Collision | ✔ | ✔ |
| Comprehensive | ✔ | ✔ |
| Roadside assistance | ✔ | ✔ |
| Rental reimbursement | ✔ | ✔ |
| Gap insurance | ✔ | ✔ |
| New car replacement | ✔ | ✔ |
| Teachers auto insurance | ✖ | ✔ |
| Classic car | ✖ | ✔ |
AAA vs. Liberty Mutual FAQs
The following information can help answer your remaining questions about car insurance from AAA and Liberty Mutual.
Which is cheaper: AAA or Liberty Mutual?
Liberty Mutual car insurance costs more on average than AAA across different driving profiles, but Liberty Mutual advertises a few more discounts than AAA. Drivers with coverage from AAA pay an average of $141 per month for liability insurance and $197 per month for full coverage, according to Insurify data.
For comparison, Liberty Mutual customers pay an average of $152 per month for liability insurance and $208 for full-coverage insurance.
Which insurance company has the best reputation?
Both companies have good reputations and high financial strength ratings. But their customer satisfaction scores vary. AAA companies ranked higher in J.D. Power’s 2025 U.S. Auto Insurance Study, while Liberty Mutual earned a slightly higher ranking in the 2025 U.S. Auto Claims Satisfaction Study.
What is the downside of AAA?
Because AAA sells insurance through several different regional clubs, navigating its website can be a bit confusing. Some coverage and discount availability may vary by location and regional club. Some drivers prefer an insurer with nationwide availability and more consistent coverage offerings, such as Liberty Mutual.
Which car insurance company offers the cheapest insurance?
COUNTRY Financial offers the cheapest liability insurance in the U.S., with an average monthly cost of $44 for a liability policy. But no single insurance company offers the cheapest coverage for all drivers, since premiums vary based on your location, age, and driving record. It’s smart to shop around and compare quotes from multiple insurers, like USAA, State Farm, GEICO, and Allstate.
Which insurer offers the best roadside service?
AAA offers a more comprehensive roadside assistance program than the add-on service available through Liberty Mutual. AAA roadside assistance includes towing, jump-starts, flat-tire changes, lockout assistance, and minor auto repair services.
Methodology
Insurify data scientists analyzed more than 190 million quotes served to car insurance applicants in Insurify’s proprietary database to calculate the premium averages displayed on this page. These premiums are real quotes that come directly from Insurify’s 500+ partner insurance companies in all 50 states and Washington, D.C. Quote averages represent the median price for a quote across the given coverage level, driver subset, and geographic area.
Unless otherwise specified, quoted rates reflect the average cost for drivers between 20 and 70 years old with a clean driving record and average or better credit (a credit score of 600 or higher).
Liability-only premium averages correspond to policies with the following coverage limits:
- Bodily injury limits between state-minimum rates and $50,000 per person, $100,000 per accident
- Property damage limits between $10,000 and $50,000
- No additional coverage
- Comprehensive coverage with a $1,000 deductible
- Collision coverage with a $1,000 deductible
Quotes for Allstate, Farmers, GEICO, State Farm, and USAA are estimates based on Quadrant Information Services’ database of auto insurance rates.
Related articles
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List of National and Regional Car Insurance Companies
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USAA Auto Insurance: User Reviews and Quotes
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State Farm Insurance Review: 14,376+ User Ratings
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Liberty Mutual Insurance Review: 3,410+ User Ratings
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GEICO Auto Insurance: User Reviews and Quotes
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Farmers Auto Insurance: User Reviews and Quotes
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Allstate Insurance Review: 8,599+ User Ratings
Sources
- National Association of Insurance Commissioners. "2024 Top 25 Groups and Companies by Countrywide Premium."
- Insurance Information Institute. "What determines the price of an auto insurance policy?."
- Liberty Mutual. "Car insurance discounts."
- AAA. "Insurance discounts."
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Jamie Johnson is a Kansas City-based personal finance writer whose work has been featured on several of the top finance and business sites in the country, including Insider, Credit Karma, Bankrate, Rocket Mortgage, Fox Business, Quicken Loans, and The Balance. For the past six years, she's dedicated more than 10,000 hours of research and writing to more than 2,000 articles about personal finance topics.
Jamie has been a contributor at Insurify since October 2022.
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Licensed auto and home insurance agent
4+ years experience in insurance and personal finance editing
NPN: 20564519
Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.
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Licensed property and casualty insurance agent
10+ years editing experience
NPN: 20461358
John is Insurify’s Chief Copy Editor, helping ensure the accuracy and readability of Insurify’s content. He’s a licensed agent specializing in home and car insurance topics.
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7+ years experience in data analysis
Ph.D. in Computational Biology
Konstantin has led data teams across multiple industries, including insurance, travel, and biology. He’s led Insurify’s engineering team for more than three years.
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