Allstate vs. Liberty Mutual: Which Is Best? (2024)

Allstate offers lower rates, ranks higher in customer satisfaction, and has a below-average number of customer complaints, earning an Insurify Quality (IQ) Score of 8.9 out of 10.

Kim Porter
Written byKim Porter
Kim Porter
Kim Porter
  • Co-authored the book “Future Millionaires’ Guidebook”

  • 13 years writing personal finance content

A former chief copy editor at Bankrate and past managing editor at Macmillan, Kim specializes in writing easy-to-understand, actionable personal finance content.

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Katie Powers
Edited byKatie Powers
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Katie PowersAuto and Life Insurance Editor
  • Licensed auto and home insurance agent

  • 3+ years experience in insurance and personal finance editing

Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.

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Konstantin Halachev
Data reviewed byKonstantin Halachev
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Konstantin HalachevVP of Engineering & Data Science
  • 7+ years experience in data analysis

  • Ph.D. in Computational Biology

Konstantin has led data teams across multiple industries, including insurance, travel, and biology. He’s led Insurify’s engineering team for more than three years.

Updated November 19, 2024

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Allstate and Liberty Mutual are two of the largest and most well-known car insurance companies in the country. Both companies offer car insurance and several add-on coverages in all 50 states and Washington, D.C.

It’s always a good idea to compare your options before buying a car insurance policy. Allstate and Liberty Mutual have slightly different insurance products, customer service reputations, and discount offerings. Because insurance companies calculate rates differently based on details like your driving record and ZIP code, your auto insurance quotes can vary by company.

Here’s a look at how Allstate and Liberty Mutual compare, including the key differences between the companies, to help you determine which auto insurance company works better for you.

Quick Facts
  • Liberty Mutual and Allstate each offer more than a dozen available discounts.

  • Allstate provides standard and pay-per-mile car insurance.

  • Both auto insurance companies offer usage-based insurance (UBI) programs, which can help safe drivers save money.

Allstate vs. Liberty Mutual: The verdict

Both companies offer liability-only and full-coverage car insurance that’s cheaper than the national average. Compared to Liberty Mutual, Allstate provides cheaper average coverage for different driver profiles.

Allstate earned an above-average score in the J.D. Power 2023 U.S. Auto Claims Satisfaction Study.[1] It also earned higher average customer satisfaction scores than Liberty Mutual in the J.D. Power 2023 U.S. Auto Insurance Study.[2]

Though Liberty Mutual auto insurance generally receives more customer complaints, the company provides more customizable coverage options that can help you lower your premium.

Here’s a closer look at how the companies compare.

Factor
Allstate
Liberty Mutual
IQ Score8.97.7
J.D. Power customer satisfaction score814 out of 1,000799 out of 1,000
Average quote: liability only$61$159
Number of available discounts1413
Number of states where it operates5050
Disclaimer: Table data sourced from real-time quotes from Insurify's 50-plus partner insurance providers and quote estimates from Quadrant Information Services. Actual quotes may vary based on the policy buyer's unique driver profile.

Allstate

With 10.69% of the car insurance market share, Allstate is the fourth-largest auto insurance company in the U.S. and has earned a reputation for excellent customer service and a smooth claim process.[3]

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User Reviews
3.1
IQ Score
The Insurify Quality (IQ) Score uses more than 15 criteria to objectively rate insurance companies on a one-to-ten scale. The Insurify editorial team researches insurer data to determine the final scores.
8.9/10
Liability Only
Liability-only insurance, sometimes called minimum-coverage insurance, pays for bodily injury and property damage to others in an accident the policyholder causes. It does not pay for the insured’s own damages.
$61/mo
Full Coverage
Full-coverage car insurance generally includes liability, collision, and comprehensive coverage, and may include other optional coverages such as uninsured motorist coverage. Collision covers a policyholder’s repair or replacement costs in case of an accident. Comprehensive covers damages caused by non-accident events. The average quote displayed here reflects policies with the following coverage limits: $50,000 bodily injury liability per person; $100,000 bodily injury liability per accident; $50,00 property damage liability per accident; $1,000 collision deductible; and a $1,000 comprehensive deductible.
$133/mo

The fourth-largest U.S. auto insurer by market share, Allstate is available in all 50 states. The company has been in business for more than 90 years and also sells home, renters, and condo policies — so it’s a good option for those who want to save by bundling auto with another type of policy. Allstate also offers helpful optional auto coverages, like gap insurance and accident forgiveness. AM Best gives the company a high rating for financial strength, but Allstate has a higher-than-average number of complaints in the National Association of Insurance Commissioners Consumer Complaint Index.

Pros
  • Ample opportunities for bundling discount

  • Offers a pay-per-mile option

  • A+ (Superior) financial strength rating from AM Best

Cons
  • Low customer satisfaction

  • Rates are merely average compared to other insurers

  • Below-average rank for customer satisfaction in many regions, according to J.D. Power’s 2024 U.S. Auto Insurance Study

Read more driver reviews of Allstate
Lyudmila - November 14, 2024
Verified

No Discount for Seniors

The service is mediocre.

Latonya - November 12, 2024
Verified

Not Recommended

I would not recommend Allstate. They did not support me when I needed them most. They didn't believe me or the other party when we said my first accident wasn't my fault. My agent incorrectly reported to the DMV that my insurance had lapsed when it hadn't. They increased my insurance rates four to five times within two years. A representative from my agent's office called me to sell renters insurance, promising a lower monthly rate, which turned out to be false. After I was involved in a hit and run, instead of ensuring my wellbeing, they raised my insurance again to almost $800/month. I find Allstate to be a disappointing car insurance company and I wouldn't recommend them to anyone.

Linda - November 12, 2024
Verified

The office in St. Petersburg, FL has significantly changed. I have been with All State, using the same office, for years. Recently, new management has taken over and the staff has become less courteous and often fail to follow through on their commitments. It's even more challenging when your call gets redirected to an office in another state.

The office in St. Petersburg, FL has significantly changed. I have been with All State, using the same office, for years. Recently, new management has taken over and the staff has become less courteous and often fail to follow through on their commitments. It's even more challenging when your call gets redirected to an office in another state.

Liberty Mutual

Liberty Mutual, the fifth-largest U.S. private passenger auto insurer, has 4.95% of the car insurance market share but tends to receive below-average scores in customer service. The company has an A (Excellent) financial strength rating from AM Best.

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User Reviews
2.8
IQ Score
The Insurify Quality (IQ) Score uses more than 15 criteria to objectively rate insurance companies on a one-to-ten scale. The Insurify editorial team researches insurer data to determine the final scores.
7.7/10
Liability Only
Liability-only insurance, sometimes called minimum-coverage insurance, pays for bodily injury and property damage to others in an accident the policyholder causes. It does not pay for the insured’s own damages.
$159/mo
Full Coverage
Full-coverage car insurance generally includes liability, collision, and comprehensive coverage, and may include other optional coverages such as uninsured motorist coverage. Collision covers a policyholder’s repair or replacement costs in case of an accident. Comprehensive covers damages caused by non-accident events. The average quote displayed here reflects policies with the following coverage limits: $50,000 bodily injury liability per person; $100,000 bodily injury liability per accident; $50,00 property damage liability per accident; $1,000 collision deductible; and a $1,000 comprehensive deductible.
$258/mo

Liberty Mutual offers auto, homeowners, condo, renters, flood, life, and other insurance products. Auto policyholders can save with numerous discounts, including bundling, good student, military, student-away-at-school, claims-free, violation-free, and multi-car discounts. Liberty Mutual has an A rating for financial strength and credit from AM Best. The company often scores low for customer satisfaction and has more than three times the expected number of complaints from private auto policyholders, according to the National Association of Insurance Commissioners Consumer Complaint Index.

Pros
  • Wide range of available discounts

  • Accident forgiveness available

  • Available in all 50 states and D.C.

Cons
  • Many negative reviews and customer complaints

  • Premiums are relatively high compared to industry average

  • Low customer satisfaction scores from J.D. Power

Read more driver reviews of Liberty Mutual
Michael - November 19, 2024
Verified

Go Elsewhere

The customer service is poor. It's difficult to speak to a human as it's overly automated.

Deborah - November 12, 2024
Verified

Examine Every Inch of Your Policy

I didn't realize I didn't have accident forgiveness until my daughter had an accident. They tripled the cost of my policy.

Lee - November 12, 2024
Verified

Ugh!

The rates increase every year. I'm an excellent driver and I've never made a claim.

Allstate Drivewise vs. Liberty Mutual RightTrack

Liberty Mutual and Allstate both offer usage-based insurance programs, which can help customers earn discounts based on their driving habits.

With Allstate’s Drivewise program, you can earn discounts of up to 40% off a car insurance policy for enrolling and participating in the program. It’s available in all states except New York. You’ll get a policy credit every six months when you exhibit safe driving habits, but people who show riskier driving behaviors may see a price increase.

Liberty Mutual’s RightTrack provides an instant 10% discount when you enroll. Once you use RightTrack for 90 days, Liberty Mutual calculates your savings based on your driving habits. Safe drivers can get a discount of up to 30% on their auto policies, while higher-risk drivers could see a price increase.

The program is available in all states except Alaska, California, Hawaii, Montana, North Carolina, North Dakota, South Dakota, Washington, and Wyoming. Drivers in New York can participate in a similar program where you use a plug-in device to monitor your driving instead of a mobile app.

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Allstate vs. Liberty Mutual: Which is the cheapest?

Compared to Liberty Mutual, Allstate offers cheaper car insurance coverage for all driver profiles. Your specific premium will depend on your state, ZIP code, driving record, credit history, age, and more.

Allstate: Cheapest for drivers with a clean driving record

Drivers with a clean record pay the lowest average rates for car insurance.

Driver Type
Allstate
Liberty Mutual
Clean driving record$61$159
Disclaimer: Table data sourced from real-time quotes from Insurify's 50-plus partner insurance providers and quote estimates from Quadrant Information Services. Actual quotes may vary based on the policy buyer's unique driver profile.

Allstate: Cheapest for drivers with a speeding ticket

If you have a past speeding ticket on your record, you’ll likely face increased insurance rates.

Driver Type
Allstate
Liberty Mutual
Drivers with a speeding ticket$73$222
Disclaimer: Table data sourced from real-time quotes from Insurify's 50-plus partner insurance providers and quote estimates from Quadrant Information Services. Actual quotes may vary based on the policy buyer's unique driver profile.

Allstate: Cheapest for teen drivers

Because teen drivers pose higher amounts of risk due to a lack of driving experience, young drivers typically face the most expensive insurance rates by age.

Driver Type
Allstate
Liberty Mutual
18-year-old$114$276
Disclaimer: Table data sourced from real-time quotes from Insurify's 50-plus partner insurance providers and quote estimates from Quadrant Information Services. Actual quotes may vary based on the policy buyer's unique driver profile.

Allstate: Cheapest for drivers with bad credit

Drivers with a bad credit score typically pay more for car insurance than people with a good credit score.

Driver Type
Allstate
Liberty Mutual
Drivers with bad credit$73$176
Disclaimer: Table data sourced from real-time quotes from Insurify's 50-plus partner insurance providers and quote estimates from Quadrant Information Services. Actual quotes may vary based on the policy buyer's unique driver profile.

Allstate: Cheapest for senior drivers

Senior drivers younger than 70 typically earn some of the lowest rates by driver age.

Driver Type
Allstate
Liberty Mutual
Senior drivers$47$135
Disclaimer: Table data sourced from real-time quotes from Insurify's 50-plus partner insurance providers and quote estimates from Quadrant Information Services. Actual quotes may vary based on the policy buyer's unique driver profile.

Compare coverages: Allstate vs. Liberty Mutual

Allstate and Liberty Mutual both offer basic coverage types, including bodily injury liability, property damage liability, personal injury protection, uninsured motorist coverage, collision insurance, and comprehensive insurance. Liberty Mutual doesn’t offer underinsured coverage, but Allstate does.

Both companies also provide several add-ons that are less common. One key difference is that Allstate offers car insurance for rideshare drivers, while Liberty Mutual doesn’t sell this type of insurance directly to policyholders.

Here’s a look at what each company provides.

Coverage
Allstate
Liberty Mutual
Gap insuranceYesYes
Roadside assistanceYesYes
Rental reimbursementYesYes
Rideshare insuranceYesNo
Medical paymentsYesYes
Accident forgivenessYesYes
Original parts replacementNoYes

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Compare discounts: Allstate vs. Liberty Mutual

Discounts can help lower your car insurance premium if you qualify for them. Generally, Liberty Mutual has better auto insurance discounts compared to Allstate. For instance, Liberty Mutual may discount premiums for military members and others who take a defensive driving course and add multiple cars to a policy.

Discount
Allstate
Liberty Mutual
Clean driving recordYesYes
Defensive driving courseNoYes (in some states)
Multi-policyYesYes
Multi-carNoYes
Low mileageYesNo
Telematics (safe driving app)YesYes
Anti-theft deviceYesNo
New carYesNo
Military/affiliationNoYes
Good studentYesYes
LoyaltyNoNo
Auto payYesYes
Student away at schoolYesYes
HomeownerNoYes
Alternative fuelNoYes

Allstate vs. Liberty Mutual FAQs

The following information provides more insight if you still have questions about coverage options from Allstate and Liberty Mutual.

  • Which insurance is better: Allstate or Liberty Mutual?

    Allstate typically offers lower car insurance rates than Liberty Mutual and has a better track record of customer satisfaction. The best car insurance company for you will depend on your driver profile and insurance needs.

  • Are Liberty Mutual and Allstate the same company?

    No. Allstate and Liberty Mutual are different car insurance companies. Both insurers sell property and casualty insurance and provide similar coverage options to consumers.

  • Which insurer is Allstate’s biggest competitor?

    Allstate is the fourth-largest property and casualty insurer in the U.S. and has 10.69% of the market share. State Farm, Progressive, and GEICO all have larger market shares and offer similar coverages, making them Allstate’s major competitors.

  • Is Allstate good at paying claims?

    Yes. Allstate has a strong track record of paying claims, according to the J.D. Power 2023 U.S. Auto Claims Satisfaction Study. The insurance company earned a score of 882 out of 1,000 for its claims process, compared to the industry average of 878.

Sources

  1. J.D. Power. "Auto Insurers Manage Customer Expectations as Repair Cycle Times Double in Two Years, J.D. Power Finds."
  2. J.D. Power. "Auto Insurance Customer Satisfaction Plummets as Rates Continue to Surge, J.D. Power Finds."
  3. National Association of Insurance Commissioners. "Property and Casualty Insurance Industry 2022 Top 25 Groups and Companies by Countrywide Premium."
Kim Porter
Kim Porter

Kim Porter is a writer and editor who's been creating personal finance content since 2010. Before transitioning to full-time freelance writing in 2018, Kim was the chief copy editor at Bankrate, a managing editor at Macmillan, and co-author of the personal finance book "Future Millionaires' Guidebook." Her work has appeared in AARP's print magazine and on sites such as U.S. News & World Report, Fortune, NextAdvisor, Credit Karma, and more. Kim loves to bake and exercise in her free time, and she plans to run a half marathon on each continent.

Katie Powers
Edited byKatie PowersAuto and Life Insurance Editor
Photo of an Insurify author
Katie PowersAuto and Life Insurance Editor
  • Licensed auto and home insurance agent

  • 3+ years experience in insurance and personal finance editing

Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.

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Konstantin Halachev
Data reviewed byKonstantin HalachevVP of Engineering & Data Science
Headshot of Konstantin Halachev, VP of Engineering at Insurify
Konstantin HalachevVP of Engineering & Data Science
  • 7+ years experience in data analysis

  • Ph.D. in Computational Biology

Konstantin has led data teams across multiple industries, including insurance, travel, and biology. He’s led Insurify’s engineering team for more than three years.

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