SafeAuto Car Insurance Review (2024)

Direct Auto, an insurance company specializing in high-risk drivers, absorbed SafeAuto in August 2023.

Lindsay VanSomeren
Lindsay VanSomeren
  • 8 years in insurance and personal finance writing

  • Former data scientist for U.S. Geological Survey

Lindsay is a freelance personal finance writer currently pursuing her Series 65 license. She enjoys helping readers learn money management skills that improve their lives.

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Chris Schafer
Edited byChris Schafer
Chris Schafer
Chris SchaferSenior Editor
  • 15+ years in content creation

  • 7+ years in business and financial services content

Chris is a seasoned writer/editor with past experience across myriad industries, including insurance, SAS, finance, Medicare, logistics, marketing/advertising, and many more.

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Konstantin Halachev
Data reviewed byKonstantin Halachev
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Konstantin HalachevVP of Engineering & Data Science
  • 7+ years experience in data analysis

  • Ph.D. in Computational Biology

Konstantin has led data teams across multiple industries, including insurance, travel, and biology. He’s led Insurify’s engineering team for more than three years.

Updated December 24, 2024

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SafeAuto used to offer car insurance policies for drivers who couldn’t buy coverage from traditional insurers, including those with driving infractions on their record. But Allstate — the fourth-largest insurer in the country — purchased the company in June 2021.[1]

SafeAuto continued to operate under its original name until Allstate reshuffled things in August 2023 and combined it with Direct Auto, another of its subsidiary companies.[2] Today, the SafeAuto insurance company no longer exists. Instead, Direct Auto sells and services non-standard policies.

SafeAuto Update

Allstate purchased SafeAuto in 2021 and absorbed it into its subsidiary company, Direct Auto, in 2023. Allstate purchased the company as a strategic business move to grow its size and increase its business income.

Alternatives to SafeAuto insurance

Since SafeAuto insurance is no longer available, you might be looking for other car insurance companies that offer flexible payment options, a Certificate of Financial Responsibility (SR-22), and other types of non-standard auto insurance that SafeAuto was known for.

Here, you’ll find the best car insurance companies that offer similar services to SafeAuto, including the new company it’s operating under, Direct Auto.

And remember, it’s a good idea to get car insurance quotes from several companies to make sure you’re actually getting the lowest rates possible, especially if it’s been a while since you’ve switched companies.

Here’s a look at each of the applicable companies.

Direct Auto: Best for high-risk drivers

Compare personalized, real-time quotes
User Reviews
2.5
IQ Score
The Insurify Quality (IQ) Score uses more than 15 criteria to objectively rate insurance companies on a one-to-ten scale. The Insurify editorial team researches insurer data to determine the final scores.
7.3/10
Liability Only
Liability-only insurance, sometimes called minimum-coverage insurance, pays for bodily injury and property damage to others in an accident the policyholder causes. It does not pay for the insured’s own damages.
$97/mo
Full Coverage
Full-coverage car insurance generally includes liability, collision, and comprehensive coverage, and may include other optional coverages such as uninsured motorist coverage. Collision covers a policyholder’s repair or replacement costs in case of an accident. Comprehensive covers damages caused by non-accident events. The average quote displayed here reflects policies with the following coverage limits: $50,000 bodily injury liability per person; $100,000 bodily injury liability per accident; $50,00 property damage liability per accident; $1,000 collision deductible; and a $1,000 comprehensive deductible.
$185/mo

All current SafeAuto customers now work with Direct Auto, which handles and renews their policies, so this is the default switch. If you’re interested in taking out a new policy, it’s important to know that Direct Auto also works with people who don’t have a spotless driving record, making it a good choice if you have an at-fault car accident or another type of infraction in your past.

In addition, Direct Auto offers a wider range of insurance products, such as life insurance, roadside assistance, commercial vehicle insurance, and more.

Pros
  • Customers can bundle car insurance with other auto-related products

Cons
  • Not available in all states

Read more driver reviews of Direct Auto
April - December 16, 2024
Verified

Terrible

The cost is too high for the state minimum. Plus, there's no coverage for replacement with liability only.

George - December 16, 2024
Verified

Basic Coverage

The coverage is fair, but I was very disappointed when I needed to use roadside assistance and couldn't.

Douglas - December 16, 2024
Verified

Wildlife Ride

If you choose Direct, you might end up in a potentially bad financial situation. They will hold you responsible if wildlife damages your vehicle.

Auto-Owners: Best for cheap minimum coverage

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User Reviews
3.7
IQ Score
The Insurify Quality (IQ) Score uses more than 15 criteria to objectively rate insurance companies on a one-to-ten scale. The Insurify editorial team researches insurer data to determine the final scores.
8.5/10
Liability Only
Liability-only insurance, sometimes called minimum-coverage insurance, pays for bodily injury and property damage to others in an accident the policyholder causes. It does not pay for the insured’s own damages.
$34/mo
Full Coverage
Full-coverage car insurance generally includes liability, collision, and comprehensive coverage, and may include other optional coverages such as uninsured motorist coverage. Collision covers a policyholder’s repair or replacement costs in case of an accident. Comprehensive covers damages caused by non-accident events. The average quote displayed here reflects policies with the following coverage limits: $50,000 bodily injury liability per person; $100,000 bodily injury liability per accident; $50,00 property damage liability per accident; $1,000 collision deductible; and a $1,000 comprehensive deductible.
$72/mo

Auto-Owners may be a good option if you’re looking for a lower rate on a state-minimum policy. It’s the third-cheapest option for liability coverage, according to Insurify data, and it’s available in roughly half of U.S. states.

Auto-Owners has a reputation for poor customer satisfaction, with numerous negative reviews, but it does have the strongest possible AM Best financial strength rating and also offers home and renters insurance.

Pros
  • High customer satisfaction

  • Multiple discounts

  • Employs more than 48,000 agents

Cons
  • Only available in 26 states

  • Poor 2.1 Trustpilot score

  • Doesn’t offer online quoting

Read more driver reviews of Auto-Owners
Jim - November 24, 2024
Verified

Auto

Overall, it's good, though their flexibility on pricing is less than desired.

Debra - November 3, 2024
Verified

Excellent

They keep raising prices.

Scotty - November 2, 2024
Verified

They are a bunch of crooks. My policy has increased every single time, and I've only had one small claim.

They are a bunch of crooks. My policy has increased every single time, and I've only had one small claim.

USAA: Best for military members and families

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User Reviews
3.6
IQ Score
The Insurify Quality (IQ) Score uses more than 15 criteria to objectively rate insurance companies on a one-to-ten scale. The Insurify editorial team researches insurer data to determine the final scores.
9.4/10
Liability Only
Liability-only insurance, sometimes called minimum-coverage insurance, pays for bodily injury and property damage to others in an accident the policyholder causes. It does not pay for the insured’s own damages.
$45/mo
Full Coverage
Full-coverage car insurance generally includes liability, collision, and comprehensive coverage, and may include other optional coverages such as uninsured motorist coverage. Collision covers a policyholder’s repair or replacement costs in case of an accident. Comprehensive covers damages caused by non-accident events. The average quote displayed here reflects policies with the following coverage limits: $50,000 bodily injury liability per person; $100,000 bodily injury liability per accident; $50,00 property damage liability per accident; $1,000 collision deductible; and a $1,000 comprehensive deductible.
$99/mo

If you’re looking for top-notch customer service and the best rates — and if you’re a current or former military member, contractor, or the relative of one — USAA is one of Insurify’s all-around top recommendations for best car insurance. USAA is also a full-service bank, perfect for drivers looking to keep all their financial products under one roof.

USAA can also underwrite SR-22 policies.

Pros
  • High customer satisfaction

  • Low premiums

  • SafePilot program rewards good driving with up to 30% discount

Cons
  • Only available to active-duty military, veterans, military spouses, or children of service members or veterans

  • No 24/7 customer phone support

  • Customer reviews are mixed for service and claims processing

Read more driver reviews of USAA
Ben - December 23, 2024
Verified

Best Insurance Coverage

This is an excellent company.

Hartine - December 23, 2024
Verified

My experience with customer service was not good.

I would not recommend getting a policy from USAA.

Marie - December 23, 2024
Verified

Disappointed with USAA's Car Insurance and Banking Services

I used to believe that USAA was expensive because they offered the best services, but my experience proved otherwise. I had been a customer for over 10 years and even convinced my then-husband to open a checking account with them. We then purchased auto insurance. However, after our separation, I was informed that he was the primary on the auto insurance and I had no rights to print an insurance card for my vehicle. Despite paying for the car insurance, I was unable to view the account. I was upset that they refused to discuss the account with me.

How Direct Auto insurance works

Like other insurance companies, Direct Auto Insurance collects insurance premiums from policyholders in exchange for insurance coverage. But Direct Auto offers flexible payment options, a unique selling point.

For example, you don’t need a checking account or credit card to obtain Direct Auto insurance and can make premium payments in cash at a physical location. You also have the option to select your payment due date to ensure it works for your budget.

Direct Auto insurance coverage

Direct Auto provides various car insurance coverage options to protect you, your car, and other drivers on the road. Find an outline of each coverage option below:

  • illustration card https://a.storyblok.com/f/162273/x/169fdfde11/liability-coverage.svg

    Liability coverage

    Liability insurance pays for bodily injury and property damage to other drivers if you cause an accident.

  • illustration card https://a.storyblok.com/f/162273/150x150/d7333ddf2e/car-and-driving-96x96-orange_046-car-accident.svg

    Collision coverage

    Collision insurance pays for damage to your car following an accident with another car or object.

  • illustration card https://a.storyblok.com/f/162273/x/665da91bf7/comprehensive-coverage.svg

    Comprehensive coverage

    If your car incurs damages due to an event other than an accident, like vandalism or a hailstorm, comprehensive coverage pays for damages.

  • illustration card https://a.storyblok.com/f/162273/x/5285c4cd74/uninsured-or-underinsured-motorist-coverage.svg

    Uninsured/underinsured motorist coverage

    Uninsured/underinsured motorist coverage pays for damage to your car if someone with insufficient insurance coverage causes an accident. It also applies when you’re the victim of a hit-and-run.

  • illustration card https://a.storyblok.com/f/162273/150x150/6e8574d854/insurify-icons-auto-gold-96x96_013-family.svg

    Personal injury protection coverage

    Personal injury protection (PIP) covers your and your passengers’ medical costs and funeral expenses, regardless of fault.

  • illustration card https://a.storyblok.com/f/162273/100x100/9997698e9e/emergency-roadside-service.svg

    Towing coverage

    Towing coverage reimburses you for towing costs, up to a coverage limit.

  • illustration card https://a.storyblok.com/f/162273/150x150/f82464c85b/car-sharing-96x96-orange_048-car-key.svg

    Rental reimbursement coverage

    Rental reimbursement coverage reimburses you for rental car costs if you need one temporarily following damage from a covered event.

  • illustration card https://a.storyblok.com/f/162273/x/4c9753bdbe/medical-payments.svg

    Medical payments coverage

    Medical payments coverage pays for your and your passengers’ medical costs in a car accident, no matter who’s at fault. This may also cover medical costs if you incur injury while walking, riding in someone else’s car, or taking public transportation.

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Direct Auto car insurance cost by state

Each state sets its own minimum requirements for the insurance you need to carry while driving, and prices for insurance also vary by state. Find the average rates for full-coverage and liability-only car insurance with Direct Auto for 15 states below.

State
Direct Auto Average Quote
State Average
Alabama$53$59
Arkansas$187$122
Delaware$148$154
Florida$161$156
Georgia$152$152
Louisiana$114$130
Michigan$147$171
Mississippi$161$91
North Carolina$55$55
Ohio $85$73
Pennsylvania$95$93
South Carolina$154$168
Tennessee$65$73
Texas$131$120
Virginia$90$102
Disclaimer: Table data sourced from real-time quotes from Insurify's 50-plus partner insurance providers. Actual quotes may vary based on the policy buyer's unique driver profile.

SafeAuto insurance FAQs

These are confusing times for drivers with SafeAuto auto insurance policies, but you don’t need to worry. Insurers are continually changing, and that can create new opportunities. Included here are answers to some common SafeAuto questions to help you out.

  • Does Direct Auto own SafeAuto?

    Technically, yes. Direct Auto’s parent company, Allstate, purchased SafeAuto in 2021. In 2023, Allstate merged SafeAuto into Direct Auto, with everything now operating under the Direct Auto umbrella.

  • When did SafeAuto stop writing car insurance policies?

    SafeAuto had stopped writing new policies for customers by August 2023, when another insurer, Direct Auto, absorbed the company.

  • What is the average cost of Direct Auto insurance?

    The national average cost of a Direct Auto car insurance policy is $185 for full coverage and $97 for liability coverage. Direct Auto is unique in that it offers to work with you on your monthly payment. You can choose from several payment plans, with several different payment options available, including paying in cash.

  • Is Direct Auto good at paying claims?

    Direct Auto has an A financial stability rating from AM Best, which shows that it’s generally able to pay claims, although it could still improve in this area. Independent reviews aren’t available about how good its claims process is, but Direct Auto does have a higher-than-average number of complaints lodged with the National Association of Insurance Commissioners.

  • How do you cancel your SafeAuto car insurance policy?

    You can cancel your SafeAuto car insurance policy by contacting your insurance agent or the customer support team at 1 (800) 723-3288.

Sources

  1. PR News Wire. "SafeAuto Insurance agrees to join Allstate."
  2. LinkedIn. "SafeAuto’s Post."
Lindsay VanSomeren
Lindsay VanSomeren

Lindsay VanSomeren is a freelance personal finance writer living in Suquamish, WA. Her work has appeared with FICO, Credit Karma, The Balance, and more. She enjoys helping people learn how to manage their money better so they can live the life they want.

Lindsay has been a contributor at Insurify since October 2022.

Chris Schafer
Edited byChris SchaferSenior Editor
Chris Schafer
Chris SchaferSenior Editor
  • 15+ years in content creation

  • 7+ years in business and financial services content

Chris is a seasoned writer/editor with past experience across myriad industries, including insurance, SAS, finance, Medicare, logistics, marketing/advertising, and many more.

Featured in

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Konstantin Halachev
Data reviewed byKonstantin HalachevVP of Engineering & Data Science
Headshot of Konstantin Halachev, VP of Engineering at Insurify
Konstantin HalachevVP of Engineering & Data Science
  • 7+ years experience in data analysis

  • Ph.D. in Computational Biology

Konstantin has led data teams across multiple industries, including insurance, travel, and biology. He’s led Insurify’s engineering team for more than three years.

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