AAA vs. Liberty Mutual: Which Insurance Company Is Better in 2026?

Liberty Mutual is the better insurer for customizable car insurance coverage, while AAA stands out thanks to its membership perks and roadside assistance.

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Jamie Johnson
Writer: Jamie JohnsonInsurance and Personal Finance Writer

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Jamie is a meticulous researcher who has published 2,000+ personal finance articles. Her expertise is trusted by major brands like Bankrate and Rocket Mortgage.

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Editor: Katie PowersLicensed P&C Agent, Senior Insurance Editor

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Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.

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John is Insurify’s Chief Copy Editor, helping ensure the accuracy and readability of Insurify’s content. He’s a licensed agent specializing in home and car insurance topics.

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Data reviewer: Konstantin HalachevVP of Engineering & Data Science

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  • 7+ years experience in data analysis

  • Ph.D. in Computational Biology


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AAA and Liberty Mutual are both well-known names in the insurance industry, but they operate at different scales. Liberty Mutual is one of the largest auto insurers, accounting for 3.27% of the U.S. car insurance market share. In comparison, AAA operates on a smaller scale through its regional network of auto clubs, holding a 1.8% market share.[1]

Liberty Mutual has a quality mobile app and ample coverage options, but it tends to charge above-average rates. AAA offers 24/7 roadside assistance and unique member perks, but it has fewer online tools.

Here’s what you should know about how AAA and Liberty Mutual stack up when it comes to car insurance rates, coverage, discounts, and claims satisfaction.

Quick Facts
  • Both auto insurance companies offer telematics programs that allow safe drivers to save on insurance premiums.

  • Liberty Mutual and AAA both earned A (Excellent) financial strength ratings from AM Best.

  • AAA earned a higher customer satisfaction ranking from J.D. Power, while Liberty Mutual earned a slightly higher claims satisfaction ranking.

AAA vs. Liberty Mutual: Our verdict

Both AAA and Liberty Mutual offer reliable coverage, but they have different standout features.

AAA is a a good choice thanks to its membership perks, travel discounts, and generous roadside assistance program. It’s also the better pick for drivers who can take advantage of multiple discounts to lower their costs.

Choose Liberty Mutual if you prefer broad coverage options, a well-rated mobile app, and nationwide availability. Liberty Mutual’s rates are typically higher, but it has desirable coverage flexibility and strong digital tools.

Ultimately, the best insurer for you depends on your driving habits and budget, so it’s important to compare insurance quotes before deciding.

AAA vs. Liberty Mutual

CSAA logo
Liberty Mutual logo
Average price
$194/mo*
Average price
$167/mo*
Overall rating
Overall rating
Value for money
Value for money
Customer service
Customer service
Claims handling
Claims handling
Special highlight
AI-generated from 2369 user reviews
AAA members
Special highlight
AI-generated from 4421 user reviews
Numerous discounts
Data in this table has been sourced from Insurify’s users who have indicated they are insured with the listed providers

AAA: Best for roadside assistance

User Reviews
4.6
IQ Score
The Insurify Quality (IQ) Score uses more than 15 criteria to objectively rate insurance companies on a one-to-ten scale. The Insurify editorial team researches insurer data to determine the final scores.
8.5 /10
Liability Only
Liability-only insurance, sometimes called minimum-coverage insurance, pays for bodily injury and property damage to others in an accident the policyholder causes. It does not pay for the insured’s own damages.
$154/mo
Full Coverage
Full-coverage car insurance generally includes liability, collision, and comprehensive coverage, and may include other optional coverages such as uninsured motorist coverage. Collision covers a policyholder’s repair or replacement costs in case of an accident. Comprehensive covers damages caused by non-accident events. The average quote displayed here reflects policies with the following coverage limits: $50,000 bodily injury liability per person; $100,000 bodily injury liability per accident; $50,00 property damage liability per accident; $1,000 collision deductible; and a $1,000 comprehensive deductible.
$234/mo
Details
4.6
Best choiceBased on 2,369 verified driver reviews and ratings
CSAA's score
Industry average
Coverage options4.33.2
Customer service4.43.6
Discounts4.32.9
Policy transparency4.23.1
Value4.22.9
How drivers feel about CSAA

Drivers appreciate the professional customer service and quick claim handling but dislike the consistent rate increases and expensive premiums. Some also found the communication lacking and felt neglected.

Based on analysis of verified reviews collected by Insurify

Best For
AAA members
Customer service
Membership perks
Showing recent national reviews
Irma
Verified Review
See last answer
I think I pay too much, but if I were to change brokers, I’d want the same coverage.
Robert
Verified Review
Answer
Other than making payments, I haven’t had any claims. The only other issue was when my wife, the second driver, surrendered her license due to illness, and the company wanted to double my premiums.
Todd
Verified Review
Good rates at AAA/MEEMIC
Great rates, friendly customer service.
JD Power
J.D. Power data measures overall customer satisfaction and claims satisfaction based on a 1,000-point scale.
664
NAIC Index
Average amount of customer complaints relative to competitors on a 0-5 scale. A lower score represents fewer complaints.
1.28
A.M. Best
A.M. Best analyzes an insurer’s financials, operating performance, business profile, and other factors to generate an opinion-based rating of a company’s financial and credit strength. Ratings range from A++ (exceptional) to D (poor).
A
Why we picked this company

AAA offers a well-known roadside assistance program that’s more comprehensive than Liberty Mutual’s insurance add-on. While Liberty Mutual offers broader coverage options, AAA may appeal to drivers who value its membership perks, travel discounts, and reliable emergency services.

But insurance coverage varies by region, which can make it difficult to find information about coverage.

Pros
  • Has two telematics programs

  • Offers additional benefits for members

  • Generous roadside assistance program

Cons
  • AAA roadside assistance is only for members

  • Coverage options aren’t as robust as other insurers

  • Website can be confusing

Liberty Mutual: Best for customized coverage

User Reviews
3.4
IQ Score
The Insurify Quality (IQ) Score uses more than 15 criteria to objectively rate insurance companies on a one-to-ten scale. The Insurify editorial team researches insurer data to determine the final scores.
8.4 /10
Liability Only
Liability-only insurance, sometimes called minimum-coverage insurance, pays for bodily injury and property damage to others in an accident the policyholder causes. It does not pay for the insured’s own damages.
$127/mo
Full Coverage
Full-coverage car insurance generally includes liability, collision, and comprehensive coverage, and may include other optional coverages such as uninsured motorist coverage. Collision covers a policyholder’s repair or replacement costs in case of an accident. Comprehensive covers damages caused by non-accident events. The average quote displayed here reflects policies with the following coverage limits: $50,000 bodily injury liability per person; $100,000 bodily injury liability per accident; $50,00 property damage liability per accident; $1,000 collision deductible; and a $1,000 comprehensive deductible.
$207/mo
Details
3.4
A solid optionBased on 4,421 verified driver reviews and ratings
Liberty Mutual's score
Industry average
Coverage options3.63.2
Customer service3.53.6
Discounts3.32.9
Policy transparency3.43.1
Value3.02.9
How drivers feel about Liberty Mutual

Drivers appreciate the ease of making payments and the company’s helpful customer service. But they dislike the frequent and unexplained rate increases, and some report difficulties in communication and claim handling.

Based on analysis of verified reviews collected by Insurify

Best For
Numerous discounts
New and financed vehicles
Accident forgiveness
Showing recent national reviewsSee all 2,030 Liberty Mutual reviews
Dean
Verified Review
Don't Buy Liberty Mutual Insurance
A whole lot cheaper than Liberty Mutual!
Donald
Verified Review
Liberty Mutual Auto Insurance
It’s okay, but it’s too expensive.
Margaret
Verified Review
A Great Company to Work With!
It’s been great so far. I really enjoy the discounts for having a clean, accident-free history.
JD Power
J.D. Power data measures overall customer satisfaction and claims satisfaction based on a 1,000-point scale.
612
NAIC Index
Average amount of customer complaints relative to competitors on a 0-5 scale. A lower score represents fewer complaints.
4.28
A.M. Best
A.M. Best analyzes an insurer’s financials, operating performance, business profile, and other factors to generate an opinion-based rating of a company’s financial and credit strength. Ratings range from A++ (exceptional) to D (poor).
A
Why we picked this company

Liberty Mutual offers a wider range of coverage options and local insurance agents, making it a more suitable choice for drivers seeking flexibility. It’s easy to manage your car insurance policy and file a claim using the comprehensive mobile app. But Liberty Mutual has higher average rates and mixed customer reviews.

Pros
  • Wide variety of coverage options

  • Robust mobile app available

  • Network of local agents

Cons
  • Higher-than-average rates

  • Mixed customer reviews

  • Doesn’t offer rideshare coverage

Liberty Mutual vs. AAA: Which is cheaper?

Car insurance rates can vary widely depending on your policy limits, deductible, driving history, and age.[2] That said, Liberty Mutual has higher average rates than AAA.

The table below displays the average monthly costs for various driver types, categorized by age, coverage options, driving record, and credit history. All provided quotes reflect average monthly liability insurance quotes unless otherwise specified.

Disclaimer: Table data sourced from real-time quotes from Insurify's 500+ partner insurance providers and quote estimates from Quadrant Information Services. Actual quotes may vary based on the policy buyer's unique driver profile.

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Liability quotes start at $44/mo.

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ProgressiveLiberty MutualAllstate

AAA vs. Liberty Mutual car insurance discounts

Both AAA and Liberty Mutual offer many of the same car insurance discounts, with a few variations. Liberty Mutual has a few more, offering 13 discounts, including a homeowner discount.[3] AAA has 10 car insurance discounts, including a loyalty discount.[4]

Many of their discounts overlap, and both insurers reward customers for loyalty and multi-policy savings. These bundling deals can help you save more when you combine your auto coverage with other insurance products, like renters insurance, life insurance, or home insurance policies.

See how discount offerings from AAA and Liberty Mutual compare. It’s worth noting that discount availability may vary by state or region.

Discount
AAA
Liberty Mutual
Safe driver
Defensive driving course
Multi-policy
Multi-car
Low mileage
Telematics
Anti-theft device
New car
Military/affiliation
Good student
Loyalty
Auto pay
Student away at school
Homeowner
Alternative fuel
Pay in full

Compare customer satisfaction and financial strength

Both AAA and Liberty Mutual earn high financial strength ratings and low Better Business Bureau (BBB) customer review ratings. AAA has a higher customer satisfaction ranking in the J.D. Power 2025 U.S. Auto Insurance Study and a lower number of complaints filed with the National Association of Insurance Commissioners (NAIC).

You can compare customer satisfaction and financial strength in the table below.

Score
AAA
Liberty Mutual
IQ Score8.58.4
Customer reviews4.6/5 (2,369 reviews)3.4/5 (4,421 reviews)
J.D. Power664/1,000 (above average)617/1,000 (below average)
AM Best ratingA (Excellent)A (Excellent)
NAIC complaint index1.044.21
BBB customer reviews1.22 out of 5 stars1.08 out of 5 stars
How Insurify rates insurance companiesexpand/collapse

Our editorial team spent more than 350 hours developing the Insurify Quality (IQ) Score and scoring insurance companies. The IQ Score objectively analyzes and calculates a score for insurers using more than 15 crucial criteria. The team weighted criteria by importance to the consumer — factors such as customer reviews and affordability influence the score more than availability and third-party ratings.

We rate each company on a 1 to 10 scale based on five categories: financial ratings, customer satisfaction, affordability, customer support and transparency, and availability. Insurify updates ratings once a year or as more recent information becomes available.

  • Third-party financial ratings: Insurify uses data from AM Best, S&P, Moody’s, and more to compare insurance companies’ credit and ability to pay out future claims.
  • Customer satisfaction: To calculate this score, Insurify analyzed more than 55,000 customer reviews across 155 car insurance companies. We also consider third-party ratings from J.D. Power, the National Association of Insurance Commissioners, and Trustpilot.
  • Affordability: Our data scientists analyzed more than 90 million real-time auto insurance rates from our partners across the U.S., as well as available discounts, to calculate an affordability score.
  • Customer support and transparency: This measures coverage options, ease of claims filing, and the insurer's transparency surrounding discounts, coverages, and claims process.
  • Availability and reach: Insurify scores availability and reach by identifying the number of states in which insurers offer coverage and company size by market share.

Recent customer reviews of AAA car insurance

Reading what real AAA policyholders have to say about their experiences can help you find the best policy. The reviews below come from verified customers who’ve shared honest feedback about AAA’s coverage, pricing, and customer service.

Irma
Verified Review
See last answer
I think I pay too much, but if I were to change brokers, I’d want the same coverage.
Robert
Verified Review
Answer
Other than making payments, I haven’t had any claims. The only other issue was when my wife, the second driver, surrendered her license due to illness, and the company wanted to double my premiums.
Todd
Verified Review
Good rates at AAA/MEEMIC
Great rates, friendly customer service.
Charles
Verified Review
Do Your Homework
Check rates first, then choose.

Recent customer reviews of Liberty Mutual car insurance

It’s helpful to learn how an insurer’s customers feel about its coverage and customer service. Read verified reviews from policyholders who’ve shared their experiences with the company’s claims process, rates, and support below.

Dean
Verified Review
Don't Buy Liberty Mutual Insurance
A whole lot cheaper than Liberty Mutual!
Donald
Verified Review
Liberty Mutual Auto Insurance
It’s okay, but it’s too expensive.
Margaret
Verified Review
A Great Company to Work With!
It’s been great so far. I really enjoy the discounts for having a clean, accident-free history.
Karina
Verified Review
Liberty Mutual is not good
They dropped me over a very minor accident, so I’m not happy—very disappointed. I was with them (Safeco) for years without accidents. After my first minor accident, they dropped me faster than I could even realize. When I tried to message them on Facebook, they blocked me.

AAADrive vs. AAA OnBoard vs. Liberty Mutual RightTrack

Telematics programs can reward you with lower premiums based on your actual driving habits. Programs from AAA (AAADrive and OnBoard) and Liberty Mutual (RightTrack) both use mobile technology to monitor driving behaviors, including speed, braking, and phone use. But the programs have slightly different policy features and savings potential.

All three telematics programs offer worthwhile discount potential and utilize your smartphone, rather than a plug-in device, to track driving behavior. Liberty Mutual is the more accessible option for drivers, as it offers RightTrack in many more states than AAA.

GOOD TO KNOW

While telematics car insurance programs track several driving behaviors, such as braking and acceleration, pay-per-mile insurance programs only track your mileage. The fewer miles you drive, the more you can save on your car insurance premium with pay-per-mile coverage.

Below, you can see how the telematics programs from AAA and Liberty Mutual compare.

Feature
AAADrive
AAA OnBoard
Liberty Mutual RightTrack
Best forDrivers in the Midwest and SoutheastDrivers who plan to continue using AAA upon renewalDrivers who enjoy app engagement and gamified feedback
Savings potentialUp to 25% on renewal (including 5%–10% for enrolling and participating)Up to 40% on next renewalUp to 30% on renewal (including 10%–15% for signing up)
How it worksUses a mobile app and your phone’s location tracking and sensors to track driving and phone habitsUses a mobile app and your phone’s location tracking and sensors to track driving and phone habitsUses a mobile app to track driving habits such as hard braking, phone usage, time of day, and speed for 90 days
Availability9 states (depends on the auto club)15 states (depends on the auto club)38 states (limited availability)
Data trackedMobile phone distraction, smooth driving, speed, driver fatigue, and time of dayDistracted driving, high-risk drive times, trip regularity, hard braking, and speedingHard braking, phone usage, time of day, and speed
App rating (App Store/Google Play)

4.3/5 stars

2.3/5 stars

4.8/5 stars

4.8/5 stars

4.8/5 stars

4.6/5 stars

Driver feedback toolsDriver score and real-time driver feedbackDriver scoreReal-time trip scoring and feedback
Gamified rewards
CompatibilityApple and Android devicesApple and Android devicesApple and Android devices

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4.7 out of 5 based on 17,255 reviews
Secure. Free. Easy-to-use.
ProgressiveLiberty MutualAllstate

Compare coverages: AAA vs. Liberty Mutual

AAA and Liberty Mutual have similar coverage offerings, but Liberty Mutual has more add-ons, such as teachers’ auto insurance. It’s a bit hard to pin down all of AAA’s coverage online, as the company sells coverage through several regional clubs.

Below, you can view a comparison of the two companies’ key auto insurance coverages.

Coverage
AAA
Liberty Mutual
Bodily injury liability (BI)
Property damage liability (PD)
Personal injury protection (PIP insurance)
Uninsured/underinsured motorist coverage (UM/UIM)
Medical payments (MedPay)
Collision
Comprehensive
Roadside assistance
Rental reimbursement
Gap insurance
New car replacement
Teachers auto insurance
Classic car

AAA vs. Liberty Mutual FAQs

The following information can help answer your remaining questions about car insurance from AAA and Liberty Mutual.

Which is cheaper: AAA or Liberty Mutual?

Liberty Mutual car insurance costs more on average than AAA across different driving profiles, but Liberty Mutual advertises a few more discounts than AAA. Drivers with coverage from AAA pay an average of $154 per month for liability insurance and $234 per month for full coverage, according to Insurify data.

For comparison, Liberty Mutual customers pay an average of $127 per month for liability insurance and $207 for full-coverage insurance.

Which insurance company has the best reputation?

Both companies have good reputations and high financial strength ratings. But their customer satisfaction scores vary. AAA companies ranked higher in J.D. Power’s 2025 U.S. Auto Insurance Study, while Liberty Mutual earned a slightly higher ranking in the 2025 U.S. Auto Claims Satisfaction Study.

What is the downside of AAA?

Because AAA sells insurance through several different regional clubs, navigating its website can be a bit confusing. Some coverage and discount availability may vary by location and regional club. Some drivers prefer an insurer with nationwide availability and more consistent coverage offerings, such as Liberty Mutual.

Which car insurance company offers the cheapest insurance?

Country Financial offers the cheapest liability insurance in the U.S., with an average monthly cost of $44 for a liability policy. But no single insurance company offers the cheapest coverage for all drivers, since premiums vary based on your location, age, and driving record. It’s smart to shop around and compare quotes from multiple insurers, like USAA, State Farm, GEICO, and Allstate.

Which insurer offers the best roadside service?

AAA offers a more comprehensive roadside assistance program than the add-on service available through Liberty Mutual. AAA roadside assistance includes towing, jump-starts, flat-tire changes, lockout assistance, and minor auto repair services.

Sources

  1. National Association of Insurance Commissioners. "2024 Top 25 Groups and Companies by Countrywide Premium."
  2. Insurance Information Institute. "What determines the price of an auto insurance policy?."
  3. Liberty Mutual. "Car insurance discounts."
  4. AAA. "Insurance discounts."

Methodology

Insurify data scientists analyzed more than 250 million quotes served to car insurance applicants in Insurify’s proprietary database to calculate the premium averages displayed on this page. These premiums are real quotes that come directly from Insurify’s 500+ partner insurance companies in all 50 states and Washington, D.C. Quote averages represent the median price for a quote across the given coverage level, driver subset, and geographic area.

Unless otherwise specified, quoted rates reflect the average cost for drivers between 20 and 70 years old with a clean driving record and average or better credit (a credit score of 600 or higher).

Liability-only premium averages correspond to policies with the following coverage limits:

  • Bodily injury limits between state-minimum rates and $50,000 per person, $100,000 per accident
  • Property damage limits between $10,000 and $50,000
  • No additional coverage
Full-coverage premium averages correspond to the same bodily injury and property damage limits in addition to:
  • Comprehensive coverage with a $1,000 deductible
  • Collision coverage with a $1,000 deductible

Quotes for Allstate, Farmers, GEICO, State Farm, and USAA are estimates based on Quadrant Information Services’ database of auto insurance rates.

Jamie Johnson
Writer: Jamie JohnsonInsurance and Personal Finance Writer

Qualifications:
  • 6 years experience in personal finance writing

  • Featured on Credit Karma and Insider


Jamie is a meticulous researcher who has published 2,000+ personal finance articles. Her expertise is trusted by major brands like Bankrate and Rocket Mortgage.

Photo of an Insurify author
Editor: Katie PowersLicensed P&C Agent, Senior Insurance Editor

Qualifications:
  • Licensed auto and home insurance agent

  • 4+ years experience in insurance and personal finance editing

  • NPN: 20564519


Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.

Photo of an Insurify author
Reviewer: John LeachLicensed P&C Agent, Chief Copy Editor

Qualifications:
  • Licensed property and casualty insurance agent

  • 10+ years editing experience

  • NPN: 20461358


John is Insurify’s Chief Copy Editor, helping ensure the accuracy and readability of Insurify’s content. He’s a licensed agent specializing in home and car insurance topics.

Headshot of Konstantin Halachev, VP of Engineering at Insurify
Data reviewer: Konstantin HalachevVP of Engineering & Data Science

Qualifications:
  • 7+ years experience in data analysis

  • Ph.D. in Computational Biology


Konstantin has led data teams across multiple industries, including insurance, travel, and biology. He’s led Insurify’s engineering team for more than three years.