How to Cancel Your Travelers Auto Insurance Policy in 6 Easy Steps (2025)

Founded in 1864, Minnesota-based Travelers Group is the eighth-largest auto insurance company in the U.S.^[1] If you have a Travelers auto policy but are no longer satisfied with it, don’t worry. As a policyholder, you have the right to cancel and move on to a different car insurance provider.

Perhaps you found a cheaper premium with a different company. Or, you want to lock in a bundling discount with your homeowners insurance company. No matter why you decide to switch, comparing car insurance quotes from multiple insurers can help you find an affordable policy that meets your needs.

Ways to cancel your Travelers car insurance policy

You have multiple options for canceling your Travelers policy. 

• 

  By phone

  Call 800-842-5075. Be sure to have your policy number on hand. You’ll need to let the customer service representative know the effective date of cancellation.

• 

  By mail

  Send a letter to Travelers, P.O. Box 5600, Hartford, CT 06102. Be sure to include your full name, address, policy number, and effective cancellation date in the letter. Allow a few weeks for processing if you choose the mail route.

• 

  In person

  Travelers has thousands of agents and offices across the country. You can cancel in person at your local agency. Travelers provides a handy location search tool to help you find an agent in your area.

Travelers cancellation policy

You can cancel any car insurance policy at any time, although most states require you to have continuous liability coverage. In most cases, insurers won’t charge you a fee for canceling your policy. However, if you cancel your policy very early in the term, Travelers might charge you a cancellation fee.

It’s a good idea to contact a Travelers agent or the customer service number (800-842-5075) for more information on the company’s termination policy and whether you’ll be responsible for any fees. And, if you prepaid your policy in full, you’ll want to ask how to receive a refund.

Travelers quotes vs. competitors

Before cancelling your car insurance with Travelers, be sure to compare rates from other companies to find the best rates and coverage available to you. The following table provides some insight into how Travelers' quotes stack up against some national competitors.

The below rates are estimated rates current as of: Saturday, November 1 at 12:00 PM PDT. 

Data reviewed by Konstantin Halachev

Konstantin HalachevVP of Engineering & Data Science

• 7+ years experience in data analysis

• Ph.D. in Computational Biology

Konstantin has led data teams across multiple industries, including insurance, travel, and biology. He’s led Insurify’s engineering team for more than three years.

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Insurance Company	Average Monthly Quote: Full Coverage	Average Monthly Quote: Liability Only
USAA	$99	$52
State Farm	$109	$56
Allstate	$139	$74
GEICO	$139	$91
Progressive	$173	$101
Nationwide	$180	$96
The General	$180	$94
Travelers	$186	$99
Liberty Mutual	$218	$161

Disclaimer: Table data sourced from real-time quotes from Insurify's 500+ partner insurance providers and quote estimates from Quadrant Information Services. Actual quotes may vary based on the policy buyer's unique driver profile.

Step 1: Look up the renewal date

First check your policy’s renewal date. This is based on when your auto insurance went into effect and your policy term. Most policies renew every six or 12 months. 

You can look for your renewal date on your printed or digital Travelers insurance ID card or your policy’s declarations page. Another option is to log in to your online account or contact an agent.

Your renewal date is critical. You’ll want your new policy to take effect the day after your current policy ends, so you can avoid a lapse in coverage. 

Driving without car insurance is illegal in 49 states and Washington, D.C. Plus, maintaining coverage will help you to avoid serious financial consequences in the event of a car accident.

Step 2: Compare car insurance quotes

Many companies provide car insurance.  Since each insurer offers its own unique coverage options, deductibles, discounts, and premiums, it’s essential to shop around for a new policy.

Car insurance comparison websites can make the process of shopping easier by showing you real-time quotes from multiple top insurers. Some sites can even help you purchase a policy online, or put you in touch with a licensed agent.

Step 3: Think about why you’re leaving Travelers

While Travelers auto insurance has its pros, like various coverage options and the chance to work with an agent, it’s not perfect. It’s earned below-average customer satisfaction ratings and has an outdated mobile app. Before you terminate your Travelers policy, think about why you’re doing so.

It might be because of the bad customer service or the poorly designed app. Or you may want to leave because you’ve scored a great bundling discount with the company you use for home insurance, renters insurance, or life insurance. Or perhaps you found much lower auto insurance premiums elsewhere.

You don’t have to inform Travelers of your reasoning for leaving if you don’t want to, even though your agent will likely ask. However, if you hone in on it, you can simplify your search for a new car insurance policy because you’ll know exactly what to look for in a new provider.

Step 4: Secure a new policy

Don’t cancel your Travelers car insurance until you’ve locked in a new policy with a different insurance company. If you do terminate before you have a new plan in place, you may put yourself at risk, as it’s illegal to drive without car insurance in every state except for New Hampshire.

Also, if you cause an accident that results in property damage and injuries, you’ll be responsible for all the other party’s damages and medical costs. With a new car insurance policy, you can avoid these situations and gain the peace of mind that comes with being an insured driver.

Step 5: Cancel your Travelers policy

Once you’ve bought a new car insurance policy, it’s time to terminate your current one. Before you go through the process and cancel your Traveler’s auto insurance, however, make sure you have the following information on hand:

• Your first and last name

• Your policy number

• Details on your new plan and its effective date

The easiest way to terminate your policy is via phone. Simply call Travelers customer service at 1 (800) 842-5075, and a representative will help you out. Another option is to meet with a Travelers insurance agent in person or send a letter in the mail to this address: Travelers, PO Box 5600, Hartford, CT 06102. Allow a few weeks for processing if you choose the mail route^[2].

Step 6: Follow up on your refund

Depending on how you paid for your Travelers car insurance and when you cancel it, you may qualify for a refund for the unused portion of your premium. When you go through the termination process, make sure you ask the customer service representative or agent whether you’ll receive a refund.

If Travelers does owe you a refund, find out how the company will distribute it. They might send a check in the mail or deposit the correct amount to your account. Don’t hesitate to reach out for a status update if you don’t receive your refund within a few weeks of canceling.