How to Cancel Your Infinity Auto Insurance Policy (2024)

You can cancel your Infinity auto insurance by contacting customer service or logging into your online portal. But check your renewal date first.

Jamie Johnson
Written byJamie Johnson
Jamie Johnson
Jamie Johnson
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  • Featured on Credit Karma and Insider

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Ashley Cox
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Ashley CoxSenior Managing Editor
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Konstantin Halachev
Data reviewed byKonstantin Halachev
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Konstantin HalachevVP of Engineering & Data Science
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  • Ph.D. in Computational Biology

Konstantin has led data teams across multiple industries, including insurance, travel, and biology. He’s led Insurify’s engineering team for more than three years.

Updated June 18, 2024

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Infinity offers non-standard auto insurance to high-risk drivers who may have been denied by traditional insurers. Kemper Insurance purchased Infinity in 2018, and the company now sells auto insurance only to California drivers.

If your driving record has improved, you’re moving to a new state, or you just want to find cheaper rates, you may be ready to cancel your Infinity auto insurance policy. Fortunately, Infinity allows you to cancel your auto insurance at any time, and the process is fairly simple.

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Infinity cancellation policy

Infinity allows you to cancel your auto insurance policy early, but its website doesn’t make it clear whether it’ll charge you a cancellation fee. You can refer to the terms of your policy agreement or contact your insurance agent for more specific information.

The company provides two ways for you to make changes to your account:

  • Customer service: If you prefer to speak to someone, you can call customer service at 1 (800) 782-1020. You can also contact a representative via live chat on Infinity’s Contact Us page.

  • Your online portal: You can log into Infinity’s online self-service center and follow the on-screen prompts to cancel your policy.

Below are the steps you’ll take to cancel your Infinity policy and — most importantly — find a new policy so you have no lapses in auto insurance coverage.

Step 1: Look up your renewal date

If you cancel your Infinity car insurance policy early, you may be entitled to a refund. But it’s best to cancel your policy as close to the renewal date as possible. Canceling right before your renewal period will help you avoid potential problems, like lapses in coverage.

A coverage lapse occurs when there’s a gap between the date your old policy expired and the date your new coverage begins. You’re uninsured during this period, which can result in fines and penalties.

Good to Know

You can find details about your current Infinity policy — like your renewal date, policy number, and premium amount — by logging into your online account. If you’re having trouble locating this information, you can also reach out to customer service for help.

Step 2: Compare car insurance quotes

Many different factors affect car insurance costs, including how many miles you drive, your location, your age, and the type of car you drive.[1]

But your driving history is the biggest factor affecting your auto insurance costs. So if you have a history of speeding tickets or other moving violations, it’ll be harder for you to find affordable car insurance.

The best way to cut down on these costs is by comparing auto insurance quotes from multiple insurers. Insurance costs can differ quite a bit from company to company, so comparing quotes from at least three different companies can help you save money.[2]

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Step 3: Secure a new car insurance policy

If you’re overpaying for car insurance, you may be in a hurry to cancel your policy. But securing a new policy before you cancel your Infinity auto insurance will help you avoid any gaps in coverage.

How you obtain a new policy will vary depending on the insurance company you choose. For example, some companies make it easy to purchase auto insurance online. Other insurance companies let you begin the process online but require you to speak to an agent to finalize your policy.

You’ll need to provide the following basic information when you apply for a new policy:

  • Desired policy effective date

  • Your date of birth

  • Mailing address

  • Vehicle identification number (VIN)

  • Payment information, such as your credit card or bank account number

Step 4: Cancel your Infinity policy

Once you have a new auto policy in place, you’re free to cancel your Infinity policy.

Infinity doesn’t provide any specifics on its website about how to cancel your policy. But the company does state that you can make changes through your online portal or by contacting customer service.[3]

Step 5: Follow up on your refund

If you paid your insurance premium in full or canceled before your renewal date, you may be eligible for a refund. The amount of your refund will depend on the company’s policies and whether you make annual or monthly payments.

Before canceling your policy, you may want to contact Infinity to find out whether you’ll get a refund and whether the company charges cancellation fees.

How Infinity quotes stack up vs. competitors

Because Infinity is a non-standard insurer and only sells auto insurance in California, the company charges higher average rates than other insurers. You may be able to save money by switching to a different insurer, such as GEICO, Progressive, or State Farm.

The companies in the table below offer auto insurance in California and have more favorable customer reviews than Infinity.

The below rates are estimated rates current as of: Tuesday, June 18 at 12:00 PM PDT
Data reviewed by Konstantin Halachev
Headshot of Konstantin Halachev, VP of Engineering at Insurify
Konstantin HalachevVP of Engineering & Data Science
  • 7+ years experience in data analysis

  • Ph.D. in Computational Biology

Konstantin has led data teams across multiple industries, including insurance, travel, and biology. He’s led Insurify’s engineering team for more than three years.

Insurance CompanyFull CoverageLiability Only
State Farm$119$55
GEICO$121$55
Progressive$134$78
Allstate$138$63
Infinity$247$183
Disclaimer: Table data sourced from real-time quotes from Insurify's 50-plus partner insurance providers and quote estimates from Quadrant Information Services. Actual quotes may vary based on the policy buyer's unique driver profile.

Canceling Infinity insurance FAQs

Infinity may have been a good choice for you in the past, but if your situation has changed, it may be time to move on to another insurance agency. Here’s some additional information about canceling your Infinity car insurance coverage.

  • Does Infinity charge a cancellation fee?

    It’s unclear. Infinity’s website doesn’t state whether the company charges a cancellation fee. You can find this information by contacting customer service or by reviewing the terms of your policy.

  • Can you cancel your Infinity policy at any time?

    Yes. You can cancel your Infinity policy at any time by calling customer service or logging into your online portal. But it’s best to cancel as close to your renewal date as possible and make sure you have another auto insurance policy set up to avoid any lapses in coverage.

  • How can you confirm your Infinity insurance policy is canceled?

    Once you’ve canceled your Infinity policy, ask the company to mail you a letter or email you a cancellation confirmation. Having the cancellation date confirmed in writing will protect you if the company accidentally charges you again in the future.

  • Does Infinity have a grace period for non-payment?

    The company doesn’t state whether it offers a grace period for non-payment, but many companies offer a grace period of at least 10 days. If you accidentally miss an insurance payment, your best bet is to contact Infinity and talk to a representative about your options.

  • How do you cancel car insurance online?

    You may be able to cancel your car insurance policy by logging into your online portal or mobile app. But most companies will require you to talk to an agent over the phone or submit a cancellation request in writing.

Methodology

Insurify data scientists analyzed more than 90 million quotes served to car insurance applicants in Insurify’s proprietary database to calculate the premium averages displayed on this page. These premiums are real quotes that come directly from Insurify’s 50+ partner insurance companies in all 50 states and Washington, D.C. Quote averages represent the median price for a quote across the given coverage level, driver subset, and geographic area.

Unless otherwise specified, quoted rates reflect the average cost for drivers between 20 and 70 years old with a clean driving record and average or better credit (a credit score of 600 or higher).

Liability-only premium averages correspond to policies with the following coverage limits:

  • Bodily injury limits between state-minimum rates and $50,000 per person, $100,000 per accident
  • Property damage limits between $10,000 and $50,000
  • No additional coverage
Full-coverage premium averages correspond to the same bodily injury and property damage limits in addition to:
  • Comprehensive coverage with a $1,000 deductible
  • Collision coverage with a $1,000 deductible

Quotes for Allstate, Farmers, GEICO, State Farm, and USAA are estimates based on Quadrant Information Services’ database of auto insurance rates.

Sources

  1. Insurance Information Institute. "What determines the price of an auto insurance policy?."
  2. Insurance Information Institute. "How to save money on car insurance."
  3. Infinity. "Change Your Policy Anytime, From Anywhere."
Jamie Johnson
Jamie Johnson

Jamie Johnson is a Kansas City-based personal finance writer whose work has been featured on several of the top finance and business sites in the country, including Insider, Credit Karma, Bankrate, Rocket Mortgage, Fox Business, Quicken Loans, and The Balance. For the past six years, she's dedicated more than 10,000 hours of research and writing to more than 2,000 articles about personal finance topics.

Ashley Cox
Edited byAshley CoxSenior Managing Editor
Headshot of Managing Editor Ashley Cox
Ashley CoxSenior Managing Editor
  • 7+ years in content creation and management

  • 5+ years in insurance and personal finance content

Ashley is a seasoned personal finance editor who’s produced a variety of digital content, including insurance, credit cards, mortgages, and consumer lending products.

Featured in

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Konstantin Halachev
Data reviewed byKonstantin HalachevVP of Engineering & Data Science
Headshot of Konstantin Halachev, VP of Engineering at Insurify
Konstantin HalachevVP of Engineering & Data Science
  • 7+ years experience in data analysis

  • Ph.D. in Computational Biology

Konstantin has led data teams across multiple industries, including insurance, travel, and biology. He’s led Insurify’s engineering team for more than three years.

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