120+ moreCategory  | Average Score |
|---|---|
| Overall experience rating | 4.7 |
| Customer service | 4.6 |
| Value | 4.2 |
| Claims handling | 4.6 |
| Coverage options | 4.6 |
| Discounts | 4.3 |
| Policy transparency | 4.6 |
| Policy flexibility | 4.5 |
Travelers overall user rating: 4.7 out of 5
Insurify Quality (IQ) Score for Travelers: 8.5 out of 10
NAIC complaint index: 0.57 (Below average)
Average monthly premium from Travelers: $187
Insurify gives Travelers a quality score of 8.5 out of 10. Overall, Insurify customers with Travelers policies rate the insurer’s customer service at 4.6 out of 5. Customers who have positive experiences with the insurer mention a smooth claims experience and clear expectations around coverage. Still, some negative reviews mention a lack of self-service tools and discounts that give limited savings.
Insurify customers with policies through Travelers give the insurer a rating of 4.6 out of 5 for customer service. Customers leaving positive reviews for Travelers’ customer service mention responsive agents who are quick to offer helpful solutions. But customers leaving negative reviews mention a lack of online policy management tools and frustration around slow communication from agents.
Below, you can view reviews from satisfied and unsatisfied Travelers customers.
Travelers has a customer service rating of 4.6 out of 5, which outranks State Farm. Insurify customers with State Farm policies give the insurer a rating of 4.2 out of 5 for customer service.
Travelers comes out on top, with customers generally praising the insurer’s quality of customer service. Meanwhile, State Farm comes in just behind Travelers, with customers largely tying their overall experience to the quality of their agent.
Below, you can view how Insurify customers rate both companies for customer service.
Company | Average Score |
|---|---|
| Travelers | 4.6 |
| State Farm | 4.2 |
Insurify customers with policies through Travelers give the insurer a discount rating of 4.3 out of 5. On the whole, customers appreciate Travelers’ discount offerings. Still, some customers mention that Travelers’ discounts are either limited in potential savings or don’t meaningfully change their rates.
Below are reviews from Travelers customers about discounts. Read both positive and negative experiences.
Insurify customers with coverage from Travelers give the insurer a discount availability rating of 4.3 out of 5, which ranks higher than State Farm's rating of 3.9 out of 5.
Travelers and State Farm score similarly in terms of customer service, with customers of each insurer appreciating the available discounts but sometimes not finding much in meaningful savings.
See how Insurify customers rate Travelers and State Farm on discounts below.
Company | Average Score |
|---|---|
| Travelers | 4.3 |
| State Farm | 3.9 |
Travelers has an overall claims handling rating of 4.6 out of 5, according to Insurify reviews. On the whole, reviews for Travelers’ claims handling skew positive. Reviewers often mention a smooth overall claims handling process with efficient resolutions. Still, some customers mention delays in communication and disappointingly low payouts.
Below, you can view real claims handling reviews from Insurify customers with Travelers policies.
Travelers customers give the insurer a rating of 4.6 out of 5 for claims handling, ranking ahead of State Farm. State Farm customers give the insurer a rating of 4.1 out of 5 for claims handling.
Travelers reviews for claims handling are largely positive, with customers mentioning quick responses and fair outcomes. State Farm rates only slightly below, with customers generally appreciating the claims process.
Company | Average Score |
|---|---|
| Travelers | 4.6 |
| State Farm | 4.1 |
Insurify customers with Travelers policies give the insurer a value-for-money rating of 4.2 out of 5. Many Travelers customers feel that they receive strong protection and dependable support for the price they pay. Still, negative reviews mention how price increases can be a source of frustration.
Below are reviews from Insurify customers with Travelers coverage about the insurer’s value for money.
Travelers has a value-for-money rating of 4.2 out of 5, which ranks ahead of State Farm. Insurify’s customers give ratings of 3.7 out of 5 for State Farm.
Travelers comes out on top, with customers seeing its higher quality of service as generally worth the price.
Company | Average Score |
|---|---|
| Travelers | 4.2 |
| State Farm | 3.0 |
Travelers holds a rating of 4.6 out of 5 from Insurify customers for policy transparency. Satisfied customers report that Travelers’ agents are generally able to clearly explain coverage details. Unsatisfied customers highlight unexpected changes to their policies in the form of surprise increases and confusing billing.
Below, you can view real reviews about policy transparency from Insurify customers with auto insurance through Travelers.
Travelers holds a policy transparency rating of 4.6 out of 5, which outranks State Farm. State Farm holds a rating of 3.8 out of 5.
In the chart below, you can see how these three companies compare in this category.
Company | Average Score |
|---|---|
| Travelers | 4.6 |
| State Farm | 3.8 |
Overall, Travelers boasts solid ratings that are better than competitors such as State Farm across the board. Below, you can see how Travelers compares to other top insurers.
Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify.
These users complete an optional survey that asks them to review their experience with their current insurance company and rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.
Below, you can view more than 1,309 Travelers reviews from real Insurify customers from the last 12 months.
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Licensed property and casualty insurance agent
10+ years editing experience
NPN: 21630969
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Licensed property and casualty insurance agent
10+ years editing experience
NPN: 21630969
)
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Licensed property and casualty insurance agent
10+ years editing experience
NPN: 20461358
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Average price $143/mo* | Average price $81/mo* | Average price $140/mo* | Average price $129/mo* |
Overall rating | Overall rating | Overall rating | Overall rating |
Value for money | Value for money | Value for money | Value for money |
Customer service | Customer service | Customer service | Customer service |
Claims handling | Claims handling | Claims handling | Claims handling |
Special highlight Numerous discountsAI-generated from 570 user reviews | Special highlight Customer serviceAI-generated from 7257 user reviews | Special highlight Usage-based savingsAI-generated from 513 user reviews | Special highlight SR-22 insuranceAI-generated from 384 user reviews |
Licensed property and casualty insurance agent
10+ years editing experience
NPN: 20461358
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