120+ more)
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Licensed property and casualty insurance agent
10+ years editing experience
NPN: 21630969
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Licensed property and casualty insurance agent
10+ years editing experience
NPN: 20461358
Featured in
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Updated
Category  | Average Score |
|---|---|
| Overall experience rating | 4.6 |
| Customer service | 4.6 |
| Value | 4.2 |
| Claims handling | 4.6 |
| Coverage options | 4.6 |
| Discounts | 4.3 |
| Policy transparency | 4.6 |
| Policy flexibility | 4.5 |
Travelers overall user rating: 4.6 out of 5
Insurify Quality (IQ) Score for Travelers: 8.5 out of 10
NAIC complaint index: 0.57 (Below average)
Average monthly premium from Travelers: $194
Insurify gives Travelers a quality score of 8.5 out of 10. Overall, Insurify customers with Travelers policies rate the insurer’s customer service at 4.6 out of 5. Customers who have positive experiences with the insurer mention a smooth claims experience and clear expectations around coverage. Still, some negative reviews mention a lack of self-service tools and discounts that give limited savings.
Insurify customers with policies through Travelers give the insurer a rating of 4.6 out of 5 for customer service. Customers leaving positive reviews for Travelers’ customer service mention responsive agents who are quick to offer helpful solutions. But customers leaving negative reviews mention a lack of online policy management tools and frustration around slow communication from agents.
Below, you can view reviews from satisfied and unsatisfied Travelers customers.
With a customer service rating of 4.6 out of 5, Travelers ranks higher than State Farm and Allstate, with customers feeling supported by competent agents and representatives. Insurify customers give State Farm and Allstate ratings of 4.3 and 3.8 out of 5, respectively.
State Farm has a higher score than Allstate, but a lower score than Travelers. Some State Farm customers complain about inconsistent support quality, while others with strong agent relationships say service is dependable. Allstate, which ranks lower than both of the other insurers, receives some dissatisfied reviews that say its service lacks follow-through and responsiveness.
Here’s how customer service ratings for the car insurance companies compare.
Company | Average Score |
|---|---|
| Travelers | 4.6 |
| State Farm | 4.3 |
| Allstate | 3.8 |
Insurify customers with policies through Travelers give the insurer a discount rating of 4.3 out of 5. On the whole, customers appreciate Travelers’ discount offerings. Still, some customers mention that Travelers’ discounts are either limited in potential savings or don’t meaningfully change their rates.
Below are reviews from Travelers customers about discounts. Read both positive and negative experiences.
Travelers customers give the insurer an overall discount availability rating of 4.3 out of 5, which is higher than State Farm’s and Allstate’s. State Farm and Allstate have similar discount ratings, at 3.9 and 3.8 out of 5.
Some Travelers customers say savings feel present and less disappointing than those from other insurers. Reviews for discounts from State Farm and Allstate characterize them as underwhelming. Insurify customers with State Farm coverage report that discounts don’t keep up with increasing premiums. Similarly, Allstate reviews say discounts don’t make a substantial difference in bringing costs down.
Compare discount availability ratings for Travelers, State Farm, and Allstate below.
Company | Average Score |
|---|---|
| Travelers | 4.3 |
| State Farm | 3.9 |
| Allstate | 3.8 |
Travelers has an overall claims handling rating of 4.6 out of 5, according to Insurify reviews. On the whole, reviews for Travelers’ claims handling skew positive. Reviewers often mention a smooth overall claims handling process with efficient resolutions. Still, some customers mention delays in communication and disappointingly low payouts.
Below, you can view real claims handling reviews from Insurify customers with Travelers policies.
Insurify customers with Travelers auto insurance rate the insurer 4.6 out of 5 for claims handling, scoring significantly higher than State Farm and Allstate.
With a claims handling rating of 4.1 out of 5, State Farm lands in the middle between Travelers and Allstate with mixed reviews. Satisfied customers describe the claims service as dependable, but State Farm reviews can be negative from customers who feel unsupported by their agents.
Allstate has the lowest rating of the three insurers, at 3.8 out of 5. Many complaints mention drawn-out claims handling, poor communication, and settlement disappointments.
See how the three car insurance companies rank for claims handling in the chart below.
Company | Average Score |
|---|---|
| Travelers | 4.6 |
| State Farm | 4.1 |
| Allstate | 3.8 |
Insurify customers with Travelers policies give the insurer a value-for-money rating of 4.2 out of 5. Many Travelers customers feel that they receive strong protection and dependable support for the price they pay. Still, negative reviews mention how price increases can be a source of frustration.
Below are reviews from Insurify customers with Travelers coverage about the insurer’s value for money.
Travelers ranks higher for value for money than State Farm and Allstate, with a rating of 4.2 out of 5 and customer reviews citing a valuable overall experience. State Farm has a value-for-money rating of 3.7 out of 5, and Allstate has a rating of 3.3.
State Farm scores higher than Allstate but lower than Travelers. Positive reviews from longtime customers say their agents and customer support offset any price frustration, while others feel rates are much too high. Allstate has weak reviews in the value-for-money category, with many expressing dissatisfaction with prices.
Here’s how value-for-money ratings compare for these insurers.
Company | Average Score |
|---|---|
| Travelers | 4.2 |
| State Farm | 3.0 |
| Allstate | 3.3 |
Travelers holds a rating of 4.6 out of 5 from Insurify customers for policy transparency. Satisfied customers report that Travelers’ agents are generally able to clearly explain coverage details. Unsatisfied customers highlight unexpected changes to their policies in the form of surprise increases and confusing billing.
Below, you can view real reviews about policy transparency from Insurify customers with auto insurance through Travelers.
Travelers has a policy transparency score of 4.6 out of 5, with customers generally saying they understand the coverage they’ve purchased. Travelers comes out on top of State Farm and Allstate for policy transparency. State Farm has a rating of 3.8 out of 5, and Allstate earns a rating of 3.6.
Insurify customers with policies from State Farm, which scores higher than Allstate but lower than Travelers, report different sentiments depending on the quality of their agents. Customers with trusted agents say coverage is easy to understand, while others feel frustrated by inconsistent and confusing information.
The lowest-ranked insurer of the three, Allstate, has customer reviews expressing confusion about terms, pricing changes, and coverage specifics.
See how Insurify customers rank Travelers, State Farm, and Allstate for policy transparency below.
Company | Average Score |
|---|---|
| Travelers | 4.6 |
| State Farm | 3.8 |
| Allstate | 3.6 |
Overall, Travelers boasts solid ratings that are better than those of competitors such as State Farm and Allstate. Below, you can see how Travelers compares to other top insurers.
Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify.
These users complete an optional survey that asks them to review their experience with their current insurance company and rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.
Below, you can view more than 1,361 Travelers reviews from real Insurify customers from the last 12 months.
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Licensed property and casualty insurance agent
10+ years editing experience
NPN: 21630969
Licensed property and casualty insurance agent
10+ years editing experience
NPN: 20461358
Featured in
At Insurify, our goal is to help customers compare insurance products and find the best policy for them. We strive to provide open, honest, and unbiased information about the insurance products and services we review. Our hard-working team of data analysts, insurance experts, insurance agents, editors and writers, has put in thousands of hours of research to create the content found on our site.
We do receive compensation when a sale or referral occurs from many of the insurance providers and marketing partners on our site. That may impact which products we display and where they appear on our site. But it does not influence our meticulously researched editorial content, what we write about, or any reviews or recommendations we may make. We do not guarantee favorable reviews or any coverage at all in exchange for compensation.
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Average price $145/mo* | Average price $81/mo* | Average price $111/mo* | Average price $141/mo* | Average price $0/mo* |
Overall rating | Overall rating | Overall rating | Overall rating | Overall rating |
Value for money | Value for money | Value for money | Value for money | Value for money |
Customer service | Customer service | Customer service | Customer service | Customer service |
Claims handling | Claims handling | Claims handling | Claims handling | Claims handling |
Special highlight Numerous discountsAI-generated from 1361 user reviews | Special highlight Customer serviceAI-generated from 16895 user reviews | Special highlight Accident forgivenessAI-generated from 10122 user reviews | Special highlight Usage-based savingsAI-generated from 965 user reviews | Special highlight SR-22 insuranceAI-generated from 1141 user reviews |