Is Travelers A Good Insurance Company? Reviews From Over 1,439 Customers

The on-road service has been disappointing if you always have to wait 2-3 hours. Last week, I had a jump battery in Hapeville, GA, and the person was there in ten minutes! However, I have had to call my own towing company twice after waiting for two hours for Travelers.

I feel like they should have looked into ways to save us money.

I have been with Travelers since 1969. I'm 80 years old, a Vietnam veteran. Rates are too high.

Way too expensive, especially for seniors. I now drive 10-15 miles a day at best. I don't use the vehicle much; it sits most of the time.

Really good service. They were able to get me insured quickly.

Premiums are getting too expensive.

Excellent claims service.

They are quick to respond and easy to deal with. However, I think their prices are elevated.

Great, it just went up in price over the years.

Has a good ability to pay claims.

Haven't had to use them.

It's fine, but every year they increase too much.

Best rates for auto insurance by far for myself and my wife with our situation and where we live. Rates don't get much better if we bundle our home, so I have a separate policy with a different insurer for my home. Customer service is almost non-existent; 95% of any contact has been through the app or online. I haven't needed to make any claims yet, so I can't comment on that aspect. I have shopped coverage with the competition and have found them to cost more and offer less coverage. So I'll put up with the lack of agent contact to save on premium and stay with Travelers for auto insurance.

Good prices and coverage. Prices have increased, and the replacement costs have increased. I have a disappearing deductible, but it comes at a cost.

Solid service and coverage with fine service. Nothing to be concerned about.

They have been great except for the point of going up in price.

I have not had a claim, so I don't know their habits. I have had no contact with any agents since taking out the policy. I am very disappointed with the amount of annual price increases. They offer nice options for payment schedules; however, it's not really a deal breaker one way or another.

Travelers is a fair company to deal with. Like all other insurance agencies, the premium goes up if you have a simple claim.

Very good

So far, so good. Nothing negative to say at this time.

Their coverage far exceeds all others for some costs.

Excellent claim service.

They priced me out. Raised my insurance by $730.00.

Good. Nothing really to shout about, good or bad.

They are excellent to deal with; I am always looking for a cheaper rate.

Had no issues with their service. I had one glass claim during my time with them, and it was handled efficiently. I left because I found better coverage for $400 less.

For us, we are retired and do not put more than 4,000 miles on our car each year. Despite this, the insurance rates in Florida are extremely expensive for us.

They provide excellent service and have friendly staff. However, if your credit rating is low and you file a claim, followed by an identity theft incident with financial losses, they do allow you to catch up but increase your rates unreasonably.

Travelers is good, but dealing with the agency is not easy.

They are okay. I don't feel that loyalty matters. The rates are high.

My agent is great, but the premiums have skyrocketed.

They are supportive and reliable.

I've had no real interaction.

My payments are too high.

Once you cancel your rental policy, expect an increase on other policies. Probe deeper with them on this.

They were good, but they became too expensive after my accident. I found a more reasonable rate with another company.

While their rates continue to rise, they are still more affordable than any other company. Fortunately, I haven't had to file a claim yet.

The insurance is good but it's too pricey.

Good communication.

Expensive.

I've never had any problems with them. They do what is needed.

It's reasonable compared to others.

They were great when I needed them.

The staff is knowledgeable! They work to assist the customer and do follow-ups!

Good experience overall. The premiums are too high.

They have good communication and are easy to work with.

The experience is good, but it's too expensive.

Great service.

The local team has always been helpful when needed. However, the price is high.

I have been a Traveler customer for many years and I am very satisfied.

Excellent.

I've had a generally good experience with them. They are very communicative.

The agent worked with me to get the best value and coverage for me.

I personally love Travelers Insurance. They even reduced my car insurance this year.

I only had one claim. It was handled by Travelers and the repair shop. There was none of the inconvenience of going around to get 3 estimates! It was the easiest claim I have ever had!

We have full coverage, including a glass policy and roadside assistance. We had a not-at-fault collision out of state. Travelers handled the claim with the other driver's insurance. Everything went smoothly. My policy amount has increased each year, as have others. I could not find a cheaper policy with the coverage I want.

I have no problem with Travelers. I'm just looking to check rates with other insurance carriers.

The best discounts come from employment plans.

Just looking for a better rate.

Great customer service.

Look out for huge increased premiums.

They raise rates every year.

My car was in and out of two different shops for two months! I lost my $30/day car rental discount after the first month. I think that discount should be adjusted upwards. There are very few, if any, cars that I could have rented for $30 per day! During the in-and-out of the shop process in the second month, I was finally able to get a car rental for the last repair that was necessary after I expressed my frustration with their policy. The agent I worked with had to request the exemption through her supervisor, who did approve it eventually. My overall experience with this process was frustrating, and I would not recommend these particular agents to others.

Great coverage at a lower price.

Good coverage but expensive.

State Farm was easy to work with regarding our needs as a family and the price point we wanted to be at. Speaking to an agent in the area was very helpful.

I have been a customer since last December of Trailstone Insurance. I talked to them on November 21, and I finally got a quote on December 19, with a $741 increase. They are working on it.

They cut my payment in half. I enjoy that.

I found Travelers' rates to be slightly excessive.

They keep raising the prices.

I have had issues with their billing. Because my payment was a few dollars off, they canceled my policy. Too much stress.

Expensive but pays claims promptly and fairly.

They have raised my policy twice in less than a year, claiming that it’s the best they can do.

I've never had a claim, and I think it's overpriced.

Travelers increased my homeowner's premium by $1,800 over a 2-year period and doubled the deductible for wind/hail coverage, even though no claims were ever made or paid with Travelers.

I just received an email saying they were raising my coverage for 6 months by $445. It just said changes were made, with no new policy or pricing details attached. They plan to take the money out of my account over a month in advance. That is very poor customer communication. I am shopping for new car insurance and not paying for a price increase without a reason why.

Partially my fault for not having gap insurance, but they’re quick to total a vehicle approaching 70% of what they value your car at the time of an accident claim. This is guaranteed to be much less than your payoff if financed within the last 2 or 3 years typically. You will feel like it could and should have been repaired for sure, as they disregard your losses in favor of any gains for them.

They have rates with very little coverage.

They raised my rates significantly without any notification, and the agent's email is no longer valid.

I had Travelers insurance through you for one year. Despite making no claims, my policy is being cancelled. You called to offer me a different policy that is over five times higher than my previous one. It feels like a bait and switch.

I am 81 years old with limited technical training. I requested a copy of my policy declaration page and received a reply dated 4/4/2025, advising me to go to 'My Travellers Account', under the policy tab via policy documents. However, when I tried, I was unable to find anything about policy documents to check. Since I am technically challenged, I find it to be like 'jumping through hoops'.

Way too expensive.

The customer service is not the best. They are non-responsive for long periods of time. They are the cheapest option for the coverages we want, otherwise, I would not choose them. I work in insurance claims and expect more from a large entity like Travelers. Truly disappointing.

The customer service from the representative was poor.

After one accident, they tripled my daughter's premium.

I wouldn't recommend filing any claims.

My friends and I have discounted Travelers for increasing my policy at every renewal, no matter how well I drive.

They need to have better rates. I used to pay $840.00 per year, but with Travelers, I would be paying $1,760.00 per year.

It's too expensive compared to other providers.

I'm on my third agent due to poor service.

They do not offer discounts for good drivers who drive less than 2500 miles a year.

High price.

They dropped us from our homeowners insurance! I have no words for this greedy bunch of people.

Calling for assistance on the road is a royal pain.

The agent who originally recommended Travelers informed me that Travelers was cancelling my policy without any apparent reason. So now, I have to search for two policies as soon as possible.

Stay away! I've never heard of a person being dropped because their agent was not representing them. I had informed them that my agent was no longer in business.

Don't think you're all set with full coverage when an accident happens that's not your fault. The first thing they do is send an adjuster who nitpicks everything, even stretching the truth to justify totaling your vehicle instead of repairing it. This is in their own best interest, leaving you financially underwater without a breath, drowned by their actions with thousands to pay. That's not what I call fully covered at all. Where's the protection? Never again.

They substantially increased rates without any explanation.

The prices are too high for a retired person over 72 who drives 5 miles a day to a part-time job and has never been in an accident or been a bad driver.

They doubled my rates after an accident.

I had an accident and I don't agree with their decision. They did not extend help in any way.

The cost is too high considering I have no claims.

Be careful, they may cancel your policy without providing notice or an option to correct the issue.

I received a $12 discount, but was told three different things when I called about it.

It's very hard to file a claim. You have to take all kinds of pictures.

Their prices are outrageous. I have been with them for 10 years without any accidents. The customer service representatives can barely speak English and don't offer solutions.

This is the worst insurance company I've ever dealt with in 20 years. They seem to have no idea what they're doing and their charges are outrageous!

I switched to this insurance for a lower payment with full coverage. However, in the two years since switching, my insurance rate has increased by over $120 without any accidents or incidents. The company's response was that the state I live in mandated the raise in costs.

They were fair but within a month, they raised their premium by over $50.

The problem is mainly with our agent. She doesn't seem knowledgeable enough to give us the best rates for what we are paying for. Thus, I'm seeking another carrier.

So far, so good. I don't have much experience yet, except for purchasing coverage.

Travelers has been reliable for a very long time. However, they are more expensive than most carriers. I stay with them because I have been with them for decades. Lately, I have begun to suspect that they would not favor my loyalty. So, I am shopping for a less expensive policy.

Be careful when you submit a claim! They actually owe me $1,000 from five years ago and I still haven't received it.

I've never needed any claims for over 40 years, have no tickets, and an excellent credit score, yet my rates increased by 50%.

The rates are too high.

The rates are constantly increasing.

I regret not checking the reviews before signing up with this insurance company. I put my trust in my agent, which I now feel was a mistake. The negative reviews about this company are true, and I suspect the few 5-star ratings are not genuine. In my experience, this is the worst insurance company. They seem indifferent to their customers' needs. I won't go into detail, but I'm shocked by their conduct. They cancelled my policy due to their own oversight, without any notice or chance for appeal. I'm baffled as to how this company is legally operating. They seem to be primarily interested in securing the initial deposit and then dropping customers without a valid reason, presumably to maximize their profits without any risk. I believe such practices should be considered illegal. I'm not one to write reviews, but I felt compelled to share my experience. I advise caution when dealing with this company.

They are nice people, but not cheap. If you fail to sign one letter, they will cancel you quickly. This happened twice. I did use their app, but I was supposed to quickly sign every notice that came in the mail. They reinsured me each time at slightly higher rates.

They raised the auto rate after purchase and attempted to increase the homeowners' rate as well. I wouldn't recommend purchasing from them.

I've advised others not to use them and if they already have, to switch quickly. I've found others who have had bad experiences with them, including my son who lives in a state 6 hours away.