Is Travelers A Good Insurance Company? Reviews From Over 1,497 Customers

After checking the market, Travelers still has the best rates.

I am not changing!

The only issue was that the rate increased too much when new drivers were added.

Travelers has been my insurance company for over 10 years and I am very satisfied.

If you have an old house with prior issues, do not contact them for another issue.

We had a very minor collision while waiting at a traffic light. The vehicle in front of us claimed we crept forward. Since there was very little damage (none to our car), we submitted the claim. To our surprise, we found that the other driver reported $3000 worth of damage to the rear of his car, with the only visible damage being a cracked piece of chrome trim at the base of the hatch. We called Travelers immediately, warning them that it was a scam. They seemed indifferent and said they would pay the claim. This could be one of the reasons why insurance rates are so expensive.

Fast.

The premium is too much for what I need.

They have great customer service, but they are expensive in Florida.

This is a good insurance company, but like others, it's expensive for coverage. There's no premium drop or adjustment even with older cars. The price seems to be about the same whether you opt for full coverage or just liability coverage.

After getting quotes from other companies, there wasn't a significant difference compared to Travelers.

The representatives have always been helpful and kind.

Superior customer service

They have the lowest rates I could find.

They are one of the few companies writing policies for a full year. All these 'discount companies' mislead you by quoting 6-month policies.

They paid claims without complications.

I've never had any problems with them and have had them for years. Just recently, when I purchased my Caravan, my rates went up quite a lot. I am paying $247 a month for a 6-year-old car, and I am 66 years old with a perfect driving record.

The price is a bit lower than others.

Discounts

I had a good relationship with them until they stopped insuring Floridians.

I need a better rate.

They helped me when I needed them.

I didn't have a problem with them, but also didn't have to use them. So, I can't properly determine if they were good or bad.

We've had them for over 15 years - bundled, but we need a policy for our car in Florida.

They increased my policy rate.

Great coverage and good rate.

Their price and service are excellent.

The price was good and the coverage was what I wanted.

They have been great until the recent rate hikes.

Pricing and quick response when needed.

Great app and always a great experience whenever I call them.

Good company if you're looking to save some money.

Great customer service

Everything is included, with no down payment.

They were a good company. I just fell behind on payments.

Because they have been fast and knowledgeable when I filed any claims

Good, but expensive.

They took good care of a claim when I ran over something in the road and punctured my gas tank. They were very quick and professional. However, they raised my rates to cover it. Despite this, they are still cheaper than most.

Excellent prices

They are good, but they keep raising the premiums.

They have been good, but the rate increases are too steep and stay on for too long.

Easy to connect to and get things done in a timely manner.

They provide great customer service with professionalism. They have great coverage at a reasonable price. Thank you.

The claim was adjusted fairly.

Excellent claim service, fast, professional. When I ran over something in the road and it jabbed my fuel tank...

Good customer service.

Excellent service on a claim

A sign hit my car and they came out the next day to help me.

Prices are constantly rising.

Good coverage but high cost

They have always been there for me, like a safety net. Their rates were affordable until I got a new car, after which the rates increased more than I could comfortably afford.

They have handled every situation in a professional manner.

They offer great and easy services online. However, they don't accept my Mastercard for payments. Aside from that, I've been with them for almost 3 years and they've been really helpful. Give them a try!

They took care of the incident in the garage quickly.

Excellent claims service

They are the cheapest and I've never had any problems with them.

They are great, but they need to offer cheaper insurance.

They offered a good deal on our policies. They were very helpful.

They are the cheapest.

When I switched insurance companies, they offered a great rate and the customer service has always been excellent.

I've been with Travelers for many years. However, the rates have increased too much for me to stay with them, despite having no claims or tickets.

I have no tickets, no accidents yet my premiums keep going up every year.

We moved to NC and my insurance was $550 every 6 months. Now, my insurance will be $1100 every 6 months.

The price increase is too much!

The overall performance and policy prices are significantly different from other companies.

Severe unnecessary price increase

After 6 months, the price increased by 35%.

They are overcharging.

I have a great driving record and haven't made any claims in forever, yet they still raised my rates.

Improper handling of a claim and very unprofessional.

I had an accident, and they never followed up with me. I had to do the legwork on my own. When I moved to a different state, they refused to insure me.

They significantly increased my monthly payment.

It's so difficult to reach someone, it's impossible.

They cancel your policy if you don't make a 'welcome call', which I've never had to do with any other insurance I've had. They did not make it seem like a mandatory thing, and I work long hours, so it's difficult for me to call. I missed one payment due to the current economic situation, and even after paying both the missed payment and late fees, they are now continuously charging me double each month. This is terrible!

They keep significantly raising rates.

They doubled my insurance price.

The price is extremely high.

Massive rate increase with no explanation.

The service is confusing, but the prices are good.

I drive less than 1000 miles per year on a 2008 car. Despite being a 58-year-old divorced female, my insurance rate has not dropped. I feel discriminated against because I'm not married, which could have led to a lower rate. Additionally, my car is barely driven.

I like their product, but it is too expensive. Also, I did not have a good experience with claims.

They raised their rates.

High rates, bad service

I had to argue with them about a claim.

I gave them zero stars. I paid them the full amount due for the year on my home insurance. After spending over an hour of my time on the phone, I agreed to bring my car insurance over to them at the end of the month for a discount. I had agreed to pay both car and home in full on the due dates I agreed upon. Both paid policies were paid in full from my bank account scheduled for specific dates. They debited my bank account the next day and then three weeks later, they decided to change the amount of my home insurance policy and increased the amount by another $700. They debited my bank account another $354 and notified me it will be another $354 next month. I don't know who they think they are, changing a policy amount agreed upon and paid in full that day, and then coming back three weeks later to increase the amount and feel free to charge my account automatically without my authorization or knowledge until after they have done it. Needless to say, they were cancelled immediately and now I'm waiting 3-4 weeks for the return of my money. I'm going to be reporting this behavior to the state banking commissioner, as well as the state insurance commissioner. They are nothing but dishonest.

Lack of communication

They put Travelers first, not their customers.

They are terrible, raising my insurance by around 80 a month.

They are unsatisfactory when it comes to paying for damages.

The price per month is still too high.

The cost of the car insurance is too high.

There was a recent rate hike.

They should have given me a better quote and lowered my insurance.

They increased my payment.

They gave me a quote that was a hundred cheaper. They charged for a full basement when it's mostly a crawl space because I have a stand-up room by my water heater. No other insurance company did this.

All they do is increase the premiums. It's not like I've had an accident since being with this insurance.

It costs too much.

I was told one thing when installing the driving app, but my insurance went up due to the inaccuracies of that app.

They could offer lower rates.

The service was okay. They initially told me that the premium would be a certain amount, but it was increased three weeks later. In the meantime, I took and passed the defensive driving course, which other insurers often require. Despite this, my premium increased. I haven't had any tickets or accidents in over 50 years.

Price and service failures

They put me through too much trouble trying to prove I had insurance with another company before I joined them. It seemed like nothing I provided was good enough, even though it clearly stated I had insurance. It's crazy that a person has to go through all of that to prove they had insurance. On top of that, different people kept telling me different things I needed, and when I got it, they said I needed something else. That's just too much for a person to do, especially when I don't even have the car anymore. However, I will say this: if it wasn't for all of that, I really liked their insurance. It was very affordable. But being dropped like that over trying to prove if I had insurance was a bit too much. They knew I had it; I gave them that along with other paperwork. But it's okay, I found someone else who is just as affordable.

The coverage is high priced.

No contact with agent.

I found coverage with another carrier, saving $1300.

They raised our rates by over $500 per year after my wife had a minor parking lot accident, for which they only paid out about $250. Generally, we are safe drivers.

I have a clean record, and yet my insurance keeps going up. I don't drive a lot, but my insurance on both cars and my house keeps increasing. I haven't had any claims, but they still increase my rates. I've been a good paying customer, but I don't care for the service from my agent. I'm not very proficient with computers, but I expect good service and would like feedback. I think Travelers is okay, but I don't understand why my rates are going up.

You can never get a straight answer, and they are more expensive.

All I ever received were cancellation notices.

The pricing for disabled veterans and senior citizens is out of line. Limited resources and income make it very difficult to manage a comfortable life.

My broker is not communicative.

It's too expensive and I don't like the phone app.

The rates are increasing too quickly.

Every year, the insurance has increased significantly. We are senior citizens and drive our vehicles less than 20 miles daily. There's no reason to charge us $1000 for six months of coverage.

The service is bad and the price is expensive.

The cost is almost triple that of other insurance agents.

They don't provide comparisons with other companies, but they are okay.

The claims process is terrible and the customer service is poor.

I'm not sure if I can handle the rate increase along with the cost of inflation on my fixed income.

It's somewhat expensive.