Is Travelers A Good Insurance Company? Reviews From Over 1,835 Customers

I'm happy with the costs and value.

Pretty good.

I have had no problems with them. They are great.

Easy to work with.

I've never had a claim.

Good.

It's expensive.

Overall, they're good. I just don't like my premiums going up by 100 dollars when I have a clean record.

We have been customers with Travelers for several years. I believe we had maybe 2 or 3 claims in all the time we were customers. They paid our claims promptly with no problems. The reason we are looking at other companies is that the rates have gotten so high we cannot afford them anymore. I think in the last 2 years our rates have doubled. We just can't keep Travelers.

Dealing with the computer-generated documents is trouble for me.

After participating in their driving monitoring app for 3 months and scoring 'excellent', I was only offered a 15% discount on policy renewal, even though they promised up to 30%. My rate, with no accidents and a car that is now 1 year older, went up over $300 for the year. I am shopping for a new company.

I really only had to make one claim during my time. It went pretty well.

After checking the market, Travelers still has the best rates.

I am not changing!

The only issue was that the rate increased too much when new drivers were added.

Travelers has been my insurance company for over 10 years and I am very satisfied.

If you have an old house with prior issues, do not contact them for another issue.

We had a very minor collision while waiting at a traffic light. The vehicle in front of us claimed we crept forward. Since there was very little damage (none to our car), we submitted the claim. To our surprise, we found that the other driver reported $3000 worth of damage to the rear of his car, with the only visible damage being a cracked piece of chrome trim at the base of the hatch. We called Travelers immediately, warning them that it was a scam. They seemed indifferent and said they would pay the claim. This could be one of the reasons why insurance rates are so expensive.

Fast.

The premium is too much for what I need.

They have great customer service, but they are expensive in Florida.

This is a good insurance company, but like others, it's expensive for coverage. There's no premium drop or adjustment even with older cars. The price seems to be about the same whether you opt for full coverage or just liability coverage.

After getting quotes from other companies, there wasn't a significant difference compared to Travelers.

The representatives have always been helpful and kind.

Superior customer service

They have the lowest rates I could find.

They are one of the few companies writing policies for a full year. All these 'discount companies' mislead you by quoting 6-month policies.

They paid claims without complications.

I've never had any problems with them and have had them for years. Just recently, when I purchased my Caravan, my rates went up quite a lot. I am paying $247 a month for a 6-year-old car, and I am 66 years old with a perfect driving record.

The price is a bit lower than others.

Discounts

I had a good relationship with them until they stopped insuring Floridians.

I need a better rate.

They helped me when I needed them.

I didn't have a problem with them, but also didn't have to use them. So, I can't properly determine if they were good or bad.

They increased my policy rate.

Great coverage and good rate.

Their price and service are excellent.

The price was good and the coverage was what I wanted.

They have been great until the recent rate hikes.

Pricing and quick response when needed.

Great app and always a great experience whenever I call them.

Good company if you're looking to save some money.

Great customer service

They were a good company. I just fell behind on payments.

Because they have been fast and knowledgeable when I filed any claims

Good, but expensive.

They took good care of a claim when I ran over something in the road and punctured my gas tank. They were very quick and professional. However, they raised my rates to cover it. Despite this, they are still cheaper than most.

Excellent prices

They are good, but they keep raising the premiums.

They have been good, but the rate increases are too steep and stay on for too long.

Easy to connect to and get things done in a timely manner.

They provide great customer service with professionalism. They have great coverage at a reasonable price. Thank you.

The claim was adjusted fairly.

Excellent claim service, fast, professional. When I ran over something in the road and it jabbed my fuel tank...

Good customer service.

Excellent service on a claim

A sign hit my car and they came out the next day to help me.

Prices are constantly rising.

Good coverage but high cost

Price and service failures

They put me through too much trouble trying to prove I had insurance with another company before I joined them. It seemed like nothing I provided was good enough, even though it clearly stated I had insurance. It's crazy that a person has to go through all of that to prove they had insurance. On top of that, different people kept telling me different things I needed, and when I got it, they said I needed something else. That's just too much for a person to do, especially when I don't even have the car anymore. However, I will say this: if it wasn't for all of that, I really liked their insurance. It was very affordable. But being dropped like that over trying to prove if I had insurance was a bit too much. They knew I had it; I gave them that along with other paperwork. But it's okay, I found someone else who is just as affordable.

The coverage is high priced.

No contact with agent.

I found coverage with another carrier, saving $1300.

They raised our rates by over $500 per year after my wife had a minor parking lot accident, for which they only paid out about $250. Generally, we are safe drivers.

I have a clean record, and yet my insurance keeps going up. I don't drive a lot, but my insurance on both cars and my house keeps increasing. I haven't had any claims, but they still increase my rates. I've been a good paying customer, but I don't care for the service from my agent. I'm not very proficient with computers, but I expect good service and would like feedback. I think Travelers is okay, but I don't understand why my rates are going up.

You can never get a straight answer, and they are more expensive.

All I ever received were cancellation notices.

The pricing for disabled veterans and senior citizens is out of line. Limited resources and income make it very difficult to manage a comfortable life.

My broker is not communicative.

It's too expensive and I don't like the phone app.

The rates are increasing too quickly.

Every year, the insurance has increased significantly. We are senior citizens and drive our vehicles less than 20 miles daily. There's no reason to charge us $1000 for six months of coverage.

The service is bad and the price is expensive.

The cost is almost triple that of other insurance agents.

They don't provide comparisons with other companies, but they are okay.

The claims process is terrible and the customer service is poor.

I'm not sure if I can handle the rate increase along with the cost of inflation on my fixed income.

It's somewhat expensive.

They have a lot of fine print. The AAA coverage they offer counts against you as a claim.

When my parked car was hit, I provided them with all of the driver's information for claim handling. However, they closed the claim without contacting me or proceeding with subrogation. Nothing happened for six weeks. Eventually, the case went into subrogation, but even three months later, I still haven't received reimbursement for my deductible.

There was a raise in rate.

I have both car and home insurance with them, but I think the car insurance is too high. This is especially true for me, as I've never had a ticket or an accident. I wish my car insurance wasn't so high and could be much lower with the same coverage.

It's so expensive! I've been with them for a year and just found out there are lower-cost options. They told me they couldn't help me get lower-cost insurance. Well, I'm leaving.

You misled me by raising my rate when other companies were lowering theirs.

I'm not sure why there was an increase that prompted me to change companies.

I keep receiving a bill even though they were supposed to withdraw from my debit card. They couldn't get their act together.

They provided no help with my claim against a person who hit me from the rear. They blamed it on a 'ghost car' that supposedly hit the car that hit me and then took off. There is their loophole.

They change the prices after a few months!

They were very responsive for the two claims that we had, which were hail damage to the roof and water damage from a malfunctioning washing machine. So, high marks for that. However, they dropped our coverage because we had two claims in two years. What is insurance for if you can’t use it? Very low marks for that. By the way, we've had three total insurance claims in 40 years of home ownership.

The policy they sent for next year is double what we paid last year!

Premiums skyrocketed quickly.

Their customer service is non-existent. They threaten cancellation or demand full payment if you're even a few days late on an overpriced product.

After a year of service and no claims, Travelers had the audacity to increase my insurance premiums.

They are terrible at handling claims.

They increase their rates without any reason.

They increased their rate and I wasn't informed.

High rates and no help with getting a salvage title. They did not review my policy to see if I could get a lower rate.

I wanted lower payments, but I was paying too much.

I've only had one claim since 2005, which was when I hit a large dog. Despite this, my premiums are quite expensive.

They charge a lot. I had to call them to get discounts and old tickets removed from my record.

Because I want to find cheaper insurance.

My car is six years old and the insurance premium is still going up?

I was surprised and disappointed to find out that there is a cancellation policy that charges existing clients. I cancelled on 4/11. My policy premium is paid on the 11th of each month, and I was charged almost $40 to cancel. I can't believe you're asking for my opinion!

Lack of customer service during an accident.

I'm comparing if I got a good deal with your call to me.

You couldn't provide me with renter's insurance for my new apartment, which I needed before moving in. Therefore, I've decided to cancel all my policies with Travelers Insurance as of March 28, 2019. Thanks, Renae King.

It's really expensive, and using their roadside assistance caused my rates to go up.

The rate tripled in about a year.

The rate is too high.

I'm not happy with the current rate and they are slow to respond to my claims.

They had no idea what they were doing. They could never answer any of my questions. They couldn't tell me exactly what my monthly bill was, let alone the exact date it was due.

The price keeps increasing because they have received more claims from the state I live in. It doesn't seem fair to those of us who have had no claims at all.

The rates are high, but other than the cost, there are no issues.

The pricing is extremely high.

The claims department didn't call back for 3 days. They were rude, argumentative, and unknowledgeable. What a disappointment.

I have not received much help from them.

They are charging too much.

The prices are high.