Is Travelers A Good Insurance Company? Reviews From Over 1,826 Customers

The difference I pay now with the discounts I received is noticeable. The customer service was good, and most importantly, they explained what certain things meant.

The price and availability of speaking with a courteous agent are impressive. I'm looking forward to my renewal price on July 1, 2021.

Fast service.

Good service, but overpriced.

They communicate well before new premiums. However, I like to verify prices before renewal.

They are a great company. I'm just trying to get a cheaper rate on a 1990 Ford Bronco.

Helpful claims agents

It's easy to research options, and we found a better rate!

The agent was helpful and friendly. My rate didn't increase dramatically when I added a new vehicle to my policy.

The customer service is great and the rates are pretty good.

Excellent service and competitive pricing

Perhaps they deserve 4 stars. However, they are too expensive.

They offer the lowest price for a one-year policy.

The lowest price for a one-year policy.

The lowest price for a one-year policy.

They kept my rate stable until my 20-year-old got a 2018 Hyundai Elantra.

Outside of the rate increase, they have been good.

They offer great customer service and reasonable rates.

A-1 in customer service. Someone is there in 2 days to look at the damaged car. The damage is always restored to its original condition. Their policy prices can't be beat.

I'm in my second year with them. I've had no claims and so far, no issues. My premiums increased this year, but only by a total of $5.00. I have no complaints at this point.

Fast and fair claim service.

They are efficient and helpful.

They have been efficient and helpful with no problems.

Great price.

Because of how Mr. Louise Troy was able to resolve the problems we had with our policy and billing

Great customer service

My rates almost doubled.

They are good, but their rate is too high.

Excellent coverage in all areas including road hazard and rentals. Very competitive pricing, excellent service from a quality agent.

Polite and prompt

I have had no problems with Travelers since I have been with them. I haven’t had any claims on any of my policies. They have been very helpful and professional when dealing with them.

They paid my only claim. You can pay monthly and it's less expensive.

They did a good job setting up my insurance.

I have been very happy with Travelers' service.

So far, no issues.

The only issue I have is with the rate.

The only issue is the price.

Great agent and services

Lowest price and excellent service.

They are a great insurance company. However, they dropped my house insurance after I made claims. I am looking to bundle house and auto for the best deals. I had never made a claim before, but life happens. The first claim was for the water heater, followed by a leak in the foundation. When another leak was found, instead of it being considered as one claim, it was assigned a separate claim status.

They were always there for me. Just a little too expensive.

Prices and customer relations

Good coverage at a great price.

The cost of the policy coverage.

The service is great, but my rate doubled this year despite having no accidents or tickets for over 3 years.

They were courteous and everything went smoothly. I just can't afford them anymore.

This rating is for the cost of insurance only because I have never had a claim. Therefore, I cannot rate their claims service.

Other than the cost of my insurance policy with Travelers, I have no complaints. They are much more expensive for the same exact coverage than other companies I have researched.

They have always been prompt in paying claims. I have been with Travelers for over 40 years, but financial problems have prompted me to look for cheaper insurance. However, I have found no company that I have ever heard of that is any cheaper, and most are more expensive. Thank you for your help.

I've had no interaction upon which to rate your services other than those associated with your ability to collect premiums. I believe these premiums are unrealistically high for the risk they are covering. We have no accidents, no speeding tickets, nothing to blemish our record for the past forty or so years. The rating of four stars may be unjustified.

The price increased by $220 a year.

Great service when needed. Polite, professional people.

I would have given them a 5, but they are significantly raising the rate for the second year, even though there were no accidents or tickets in the first year. This is causing us to shop around.

The service has been good while I have been with them.

Good rate.

They have been fine to work with, but they just raised my rate by 100%.

My agent has been great in answering all my questions over the years. I'm just trying to lower my costs now that I have retired.

Great service and quality of premiums. We have never had an issue with a claim.

I am not switching because Travelers Insurance offers the best rate. Thank you!

The call centers are very responsive.

Experience with handling accidents

Poor customer service.

The customer service is not good.

I had one claim on my home policy and the adjuster said I had no damage and I didn't need to do anything else. Months later, I received a letter stating that my home policy would not be renewed. Travelers did not spend a single penny on my home or vehicles. I suppose they don't want my business.

After my home in Minneapolis, MN suffered high wind damage to the roof, which is an act of God, Travelers raised my premium by over $600 or 33%. I wonder why I have insurance if I just have to pay my claim right back to Travelers.

I wasn't satisfied because the rate I was quoted was not what I received. My automatic enrollment was never set up, and even though I sent a check, the process just didn't go smoothly.