Is Travelers A Good Insurance Company? Reviews From Over 1,608 Customers

They were courteous and everything went smoothly. I just can't afford them anymore.

This rating is for the cost of insurance only because I have never had a claim. Therefore, I cannot rate their claims service.

Other than the cost of my insurance policy with Travelers, I have no complaints. They are much more expensive for the same exact coverage than other companies I have researched.

They have always been prompt in paying claims. I have been with Travelers for over 40 years, but financial problems have prompted me to look for cheaper insurance. However, I have found no company that I have ever heard of that is any cheaper, and most are more expensive. Thank you for your help.

I've had no interaction upon which to rate your services other than those associated with your ability to collect premiums. I believe these premiums are unrealistically high for the risk they are covering. We have no accidents, no speeding tickets, nothing to blemish our record for the past forty or so years. The rating of four stars may be unjustified.

The price increased by $220 a year.

Great service when needed. Polite, professional people.

I would have given them a 5, but they are significantly raising the rate for the second year, even though there were no accidents or tickets in the first year. This is causing us to shop around.

The service has been good while I have been with them.

Good rate.

They have been fine to work with, but they just raised my rate by 100%.

My agent has been great in answering all my questions over the years. I'm just trying to lower my costs now that I have retired.

Great service and quality of premiums. We have never had an issue with a claim.

I am not switching because Travelers Insurance offers the best rate. Thank you!

The call centers are very responsive.

I've never had any problems - the rates are comparable.

I'm tired of the rising cost of insurance, and they won't cover me if I choose to be a Lyft driver.

I've never had any issues. However, it's expensive. I need a better price.

They answered every question immediately.

I've been with them for a few years and have been happy, but recently experienced a significant price increase without any explanation. However, it's now sorted out.

They handle business efficiently, but their prices are quite high.

When I had a minor fender bender, they jumped right in and guided me through an auto repair process that was, at the least, daunting. They even looked at the photos I submitted of the accident and determined that I was telling the truth regarding the collision. They confirmed that the man who backed into my car was indeed at fault, even though he claimed otherwise. I was parked behind him.

I want to get a better rate. My deductible is pretty high. I have no tickets and I'm the only driver. I also have my renters and jewelry policies with you.

They treated me properly and answered my questions correctly.

No communications, no problems. I may remain with them depending on how much the premium increases.

I have received excellent service and I am not planning to switch insurance. I have not yet received a bill from the company, which is due on 3/14/18.

I have received excellent service and I am not planning to switch insurance. I have not yet received a bill from the company, which is due on 3/14/18.

Excellent claims processing

Quick and polite.

We have had no problems with Travelers. We were comparing prices and Travelers gave us the best price.

The price is right and my wife was treated fairly after her mishap.

Excellent service, but they raised this year's cost by more than 20 percent, and both of us have unblemished records!

No problems, good service.

Great rates, but not happy with the agent at Travelers.

This is a great company, but I find the car insurance I use for 30 days a year to be very expensive.

They have always acted promptly on any request.

The price is increasing too much.

Excellent service.

Too expensive.

Excellent service and reasonable premiums.

Excellent service and great rates.

No problems. I need a lower price.

The cost increased after the first year.

They increased my insurance rate.

The price for coverage is low compared to other companies.

The price has increased.

Great rates and discounts.

Poor customer service.

The customer service is not good.

I had one claim on my home policy and the adjuster said I had no damage and I didn't need to do anything else. Months later, I received a letter stating that my home policy would not be renewed. Travelers did not spend a single penny on my home or vehicles. I suppose they don't want my business.

After my home in Minneapolis, MN suffered high wind damage to the roof, which is an act of God, Travelers raised my premium by over $600 or 33%. I wonder why I have insurance if I just have to pay my claim right back to Travelers.

I wasn't satisfied because the rate I was quoted was not what I received. My automatic enrollment was never set up, and even though I sent a check, the process just didn't go smoothly.