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Licensed auto and home insurance agent
4+ years experience in insurance and personal finance editing
NPN: 20564519
Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.
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Licensed property and casualty insurance agent
10+ years editing experience
NPN: 21630969
MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.
Updated
Category | Average Score |
|---|---|
| Overall experience rating | 4.1 |
| Customer service | 4.4 |
| Value | 3.7 |
| Claims handling | 4.1 |
| Coverage options | 4.1 |
| Discounts | 3.9 |
| Policy transparency | 3.9 |
| Policy flexibility | 4.0 |
State Farm overall user rating: 4.1 out of 5
Insurify Quality (IQ) Score for State Farm: 9.3 out of 10
NAIC complaint index: 0.85 (Below average)
Average monthly full-coverage premium from State Farm: $103
Insurify gives State Farm a quality score of 9.3 out of 10. Overall, State Farm customer reviews are largely positive, but many Insurify customers with State Farm policies have mixed feelings about the insurer.
Customers who are happy with State Farm spotlight long-lasting relationships with local agents, quick response times, and satisfaction with the quality of coverage. But some negative reviews highlight disappointment with discount savings, slow claims handling, and premium increases at renewal.
Insurify’s customers with State Farm policies give the company an overall customer service rating of 4.4 out of 5.
State Farm customers rate the company 4.4 out of 5 for customer service. Customers who left positive reviews often appreciate their established relationships with knowledgeable and easy-to-work-with local agents. Unsatisfied customers cite frustration with slow follow-up and long wait times.
You can read real reviews from satisfied and unsatisfied State Farm customers below.
State Farm earns a customer service rating of 4.4 out of 5, which outpaces Allstate but is in line with AAA. Insurify’s customers give a rating of 3.9 to Allstate and 4.3 to AAA.
Allstate customers give it lower satisfaction ratings than State Farm for customer service, with reviews mentioning feeling unsupported during complicated insurance issues. AAA also earns higher ratings than Allstate, with customers praising stable, dependable service.
Below, you can see how real Insurify customers rate these companies for customer service.
Company | Average Score |
|---|---|
| State Farm | 4.4 |
| AAA | 4.3 |
| Allstate | 3.9 |
State Farm has a discount rating of 3.9 out of 5 from Insurify’s customers with coverage from the insurer. Positive reviews mentioning discounts touch on State Farm’s bundling opportunities and occasional promotional savings.
But many customers describe dissatisfaction with their actual discount savings, citing unclear terms.
Here are reviews from real State Farm customers about discounts. Read about common positive and negative experiences.
Insurify’s customers with coverage from State Farm give the company a discount availability rating of 3.9 out of 5, ranking similarly to Allstate but behind AAA. Allstate earns a discount rating of 3.8 out of 5, and AAA earns a rating of 4.3 out of 5.
State Farm and Allstate have similar ratings for discount availability, with customers appreciating the bundling and loyalty discounts offered by both. AAA ranks higher than State Farm and Allstate, with customers mentioning discounts that apply for a long time and keep costs reasonable.
See how Insurify’s customers rank State Farm, Allstate, and AAA for discount availability.
Company | Average Score |
|---|---|
| State Farm | 3.9 |
| AAA | 4.3 |
| Allstate | 3.8 |
State Farm has a claims handling rating of 4.1 out of 5. Customers who had good experiences describe a straightforward claims process, fast resolutions, and supportive adjusters. But other State Farm customers highlight long delays and dissatisfaction over claim denials or low settlements.
Below, you can read real claims handling reviews from Insurify’s customers with State Farm policies.
State Farm customers gave the insurer a claims handling rating of 4.1 out of 5, outranking Allstate but trailing AAA. Insurify’s customers give claims handling ratings of 3.8 out of 5 to Allstate and 4.3 to AAA.
Allstate has a similar rating to State Farm but ultimately ranks lower, with dissatisfied customers citing unmet expectations throughout the claims process. AAA ranks ahead of both State Farm and Allstate, with reviews describing a smooth and quick claims process with clear communication.
Compare how Insurify’s customers rated these three companies for claims handling below.
Company | Average Score |
|---|---|
| State Farm | 4.1 |
| AAA | 4.3 |
| Allstate | 3.8 |
Insurify’s customers with State Farm policies give the insurer a value-for-money rating of 3.7 out of 5. Satisfied State Farm customers categorized pricing as fair or competitive for the quality of coverage received. Some negative reviews claim that premiums were too high and rising at each renewal.
Here are real reviews about State Farm’s value for money from Insurify’s customers with coverage from the insurer.
State Farm has a value-for-money rating of 3.7 out of 5, which ranks ahead of Allstate but behind AAA. Insurify’s customers give ratings of 3.3 out of 5 to Allstate and 4.2 to AAA for their value.
AAA has a higher value rating than State Farm and Allstate, with customers generally seeing its coverage as fairly priced. Allstate ranks lower than State Farm, with some reviews claiming its coverage isn’t worth the high premium.
Below, you can see how real Insurify customers rate each company’s overall value for money.
Company | Average Score |
|---|---|
| State Farm | 3.7 |
| AAA | 4.2 |
| Allstate | 3.3 |
State Farm earns a policy transparency rating of 3.9 out of 5 from Insurify customers. Positive reviews mention access to information online and helpful agents who can answer policy questions. Customers who left negative reviews say they lacked a clear understanding of their coverage and experienced surprise billing.
Read real reviews about policy transparency from Insurify’s customers with State Farm auto insurance.
State Farm’s policy transparency rating of 3.9 out of 5 ranks higher than Allstate but lower than AAA. Allstate has a rating of 3.7 out of 5, and AAA has a rating of 4.2.
Allstate has a lower rating than State Farm, and some customers feel their coverage is less robust than the policy they thought they were buying. AAA has a higher rating than State Farm and Allstate, and many customers feel their coverage is fairly easy to understand.
See how policy transparency ratings from real Insurify customers compare for these three insurers below.
Company | Average Score |
|---|---|
| State Farm | 3.9 |
| AAA | 4.2 |
| Allstate | 3.7 |
You can learn more about State Farm by reading reviews from more than 21,636 customers written during the last 12 months.
Overall, State Farm earns solid ratings from Insurify customers with policies from the insurer. While it generally scores short of AAA in most categories, State Farm ranks particularly well for customer service and claims handling, due to the helpfulness of its many local agents.
Below, you can see how State Farm stacks up against more top car insurance companies.
 |  |  |  |  |  |
|---|---|---|---|---|---|
Average price $78/mo* | Average price $197/mo* | Average price $125/mo* | Average price $111/mo* | Average price $77/mo* | Average price N/A |
Overall rating | Overall rating | Overall rating | Overall rating | Overall rating | Overall rating |
Value for money | Value for money | Value for money | Value for money | Value for money | Value for money |
Customer service | Customer service | Customer service | Customer service | Customer service | Customer service |
Claims handling | Claims handling | Claims handling | Claims handling | Claims handling | Claims handling |
Special highlight Customer serviceAI-generated from 21636 user reviews | Special highlight AAA membersAI-generated from 2371 user reviews | Special highlight Accident forgivenessAI-generated from 12545 user reviews | Special highlight Teen driversAI-generated from 21124 user reviews | Special highlight Members of the military communityAI-generated from 4401 user reviews | Special highlight Usage-based savingsAI-generated from 1035 user reviews |
Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify.
These users complete an optional survey that asks them to review their experience with their current insurance company and rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.
Licensed auto and home insurance agent
4+ years experience in insurance and personal finance editing
NPN: 20564519
Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.
Licensed property and casualty insurance agent
10+ years editing experience
NPN: 21630969
MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.
At Insurify, our goal is to help customers compare insurance products and find the best policy for them. We strive to provide open, honest, and unbiased information about the insurance products and services we review. Our hard-working team of data analysts, insurance experts, insurance agents, editors and writers, has put in thousands of hours of research to create the content found on our site.
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