Is State Farm A Good Insurance Company? Reviews From Over 18,598 Customers

Nothing but good things to say about State Farm at this time. Dollar for dollar, they have the best coverage for the money.

Need cheaper rates! We are retired and need all the financial help we can receive.

Good, but it's getting too expensive, even with no accidents or tickets.

I have always had a good experience with State Farm. They are always willing to listen to you and try to help you out.

I am happy with the State Farm coverage.

Cheap.

Cost is always a factor, depending on your ride. We had full insurance on our car, and when Amy hit a deer and totaled it, I believe we received a check within 20 days or less. The process wasn't a hassle. Bottom line, we were very happy with the amount we received!

Fair and affordable.

All auto insurance in Florida is very expensive. Go with someone you trust.

I always received answers to my questions.

I used to pay $155.77 and now I’m paying $317, with no explanation why I’m paying almost double what I was paying.

The company is fine, but the price of anything and everything is the problem. Good product!

State Farm has always been a great car insurance company. They have helped me when I needed it in any situation.

Customer service is the best!

State Farm is such a great insurance company. I have nothing really bad to say about them except my rate was too high. I'm 55 and disabled, and there's no way I should have been paying over $300 a month for full coverage insurance for my 2012 Equinox. So I started searching around and was more specific with my search and found a cheaper rate with the same perks and options. Cheaper, but I think State Farm is still a good company.

State Farm is very fast at handling claims. I am pleased with their services.

Recently, almost all vehicle insurance companies are falsely quoting prices for senior citizens. My example: I'm 76 years old, travel less than 16 miles per month, have my truck in a carport, and have been given false quotes of as little as $39 per month. When I call, the least amount I'm quoted is $250. All I need is liability insurance and no home insurance.

I have had great customer service since I joined them almost 2 years ago, and the rate I pay is cheaper than every other insurance company that claims to be able to get me a cheaper rate. If it ain't broke, don't fix it.

They are considered one of the best, but they’re expensive.

It's okay, but I can only afford state-required coverage.

Professional, but the rates are too high considering my zero claim history. I've never had a claim, EVER!

It's okay, but I wish the payment wasn't so high.

Well, no issues for years, other than the cost seems high for an old lady who drives a few miles per day and 150 miles on holidays. Until one day, I had to pay $45.00 to be towed to my mechanic one block from my home, instead of the nearest mechanic 16 miles from my home! I believe it should be my choice!

I'd say shop around for senior discounts. The service is excellent, but their prices are prohibitive. I think I'm going to look around for a price I can afford. Everything is so expensive.

It was super easy and fast online. Setting it up was easy as well. Yes, I would tell a friend to use them.

So far, so good, but I would like to lower my payments per month.

They keep raising their rates regardless of how long you have been insured by them.

I have been very happy with my current insurance, which is why I have never changed after over 20 years. I just wish it was cheaper, but no other insurance is any better.

State Farm is expensive, and I don’t understand my policy at all. So, talk to the company you are contemplating and compare what coverage you really need, not just what the company wants to sell you.

Customer service is good. Coverage is good but expensive.

Good but overpriced.

Great, other than the price being almost twice what it should be. The agent does nothing, and I have never met him. We went to his office; he didn’t come to us. I have been with them since 1979 and expect some loyalty rewards, but none were given. I love State Farm, but they need to do better.

It's about the people. I use the State Farm that is 300 miles from where I live, with many State Farm agencies along the way. It's about the people. One little part-time agent kept me updated on what was going on with the insurance company. Katie started talking to me 9 weeks before I needed a new policy, and she is why I moved to State Farm and is still the reason because she is my agent.

No problems - multiple vehicles covered, decades-long customers.

It's been affordable.

I’ve had great service, but I can’t seem to get a lower rate. I’ve had no accidents or tickets for the many years I’ve been driving, but I’m still paying over $200.00 a month. They say it’s because of other drivers that my rates are so high. It’s getting hard to pay my bills when I’m on a fixed income.

I've been with State Farm since 1989, so they must be doing something right.

Good for the most part in terms of coverage and customer service. I just don't like that the rates keep increasing even though we have a good driving record, no traffic violations, and we don't travel as much. Plus, we're in our senior years.

I never had a problem with them.

The rates are high compared to other companies.

I have had State Farm for over 30 years.

I would always go with State Farm. It's a very good insurance company.

Never a problem with State Farm.

I have been dealing with State Farm for over 50 years and will continue with them.

Excellent

I love State Farm. They have been very good insurance for me.

No problem with them. I've been with them for close to 60 years.

It is a little higher than other insurers. The discount we get with both home and auto policies is the only reason we don't change.

I've been with State Farm for over 25 years, and the rates keep going up. I've been loyal, but it seems one-sided.

Expensive with large increases every 6 months even though I have had no claims.

Not good! I've been with them for years. My aunts, son, cousin, and nephew were all with State Farm for years, and they all changed because their rates kept going up without any accidents or violations. The same thing is happening to me! That's why I am looking for cheaper, better insurance plans!

I have received many quotes from others, and no one has been better.

Excellent customer service and always being informed about my policy. A big shout out to State Farm, thank you very much! 👍

I just wish that the price was a little lower. I'm almost seventy years old, I'm on a fixed income, and I don't drive maybe three days out of the week, and that's mainly to church or right in town. I just think the rates could be a little lower for elderly folk.

So far, so good. I haven't had it long enough to really give an opinion.

State Farm auto insurance is about $2000 less per 6 months than my former insurance company (The Hartford), for the exact same coverage.

Overall, the price for auto, home, and umbrella policies is cheaper than the competitors I checked with!

State Farm is a good, solid insurance company. Rates are competitive.

They just dropped me as of the May 30, 2026 renewal period.

Good experience so far.

Horrible experience with claims. Every step was delayed by 2 to 3 days. They allowed my vehicle to stay at a tow yard until the very last day that storage fees would be covered, and the only reason I was able to catch it was because I called them myself. My claims representative told me it would only take two to three days for her to get back to me, but it actually took her a little over a week, and I had to call her myself to hear anything. My claims representative also didn’t send me everything I needed to receive my settlement and never tried to follow up with me. I had to call her, and then she tried to make it seem like I never sent it on my end when it was actually her fault. I’m very frustrated and disappointed with this whole experience. I understand there can be delays in the process, but please don’t tell me something’s going to be done by a certain time if you already know there’s going to be a delay. As soon as this claim is processed, I will be getting new car insurance.

Unfortunately, State Farm raised my monthly premium twice with no real explanation.

Too expensive. You keep the price, but when I check rates, there are even cheaper rates at State Farm.

I talked with them twice. They raised the monthly payment by $200 all at once without any email or text to let me know.

Customer service has been very poor lately. I’ve been calling and emailing them for weeks to help explain why my bill went up significantly over the last month. Still no response. What’s the point of having an agent if they don’t do their job?

I would suggest not purchasing insurance from State Farm. They offer one price to secure the business, followed by an immediate rate increase.

Too expensive, way better deal in Oklahoma. The increase was way too much, going from Oklahoma to Colorado. Get the price of Oklahoma, just 300 miles north. It's not fair. I've had insurance with State Farm for many years. They had an excellent dealer in Boise City, Oklahoma; however, they did not treat her well. So with all that said, I am looking for better insurance.

They increase prices without letting you know. You have to keep a close eye on your policy.

I have had no reason to contact or talk to my insurance except for payment, which has been going up every six months for the past three years! I now pay more for one vehicle than I used to for two. My insurance for one vehicle has more than doubled in three years! That's with no claims and no tickets on my record for thirty years!

State Farm always raises rates and does not explain why. It is always a battle to get information, and the agents are not helpful. They seem more concerned about their portion. Insurance for someone with no violations, tickets, or claims should not be over $200 a month.

Premiums have escalated drastically even with no claims and very low annual mileage.

The price keeps going up. The one and only time I needed help, they did not assist. It took days to get my truck towed. They don't even send proof of coverage anymore. However, by law, I have to have coverage, and yours is low-priced.

Regarding home insurance, don't trust them to come through as expected. My house was hit by my neighbor's burst water pipe that magically cut through my wall. My handler didn't know what to do and simply put my claim into the national list, and no one has come to see me since February 16th, and it's April 16th now. I'm out of a house, my car got hit, and they made me fill out two claims (two deductibles) to fix it. Now someone plucked out my turning signal light, and I need a police report to do anything about it, but couldn't wait past five hours to get the report. So again, delays from all sides are bouncing against one another, making a bad situation worse. I am on the street and can't pay my insurance now because I ran out of money! I am too distraught and angry for a better explanation at this point. Terrible. And after they were wonderful as I worked out my grandma's home policy claim from a fire that took 60% of her house and restored it! I am flabbergasted by this.

Supposedly a waiver was coming for State Farm customers. It didn't. My rates went up instead of down. It's too expensive from State Farm, so I'm looking.

Costs too much, no real good discounts.

Rates go up no matter how long you have been with them or your driving record.

Prices have tripled in the last 2 years.

I recently had a blowout from a pothole. I called State Farm for a tow since I had towing coverage. An hour and a half later, no tow truck. I called them back and complained. They said I would get a call when the truck was on the way. Never got a call or a tow truck.

They were better than State Farm by $200, but they raised my rate without even calling me.

The cost of insurance keeps going up.

State Farm is charging me $215.02 per month for my 2012 Nissan Murano. I called them, but they were not interested in discussing my policy and rate. I am looking forward to the day I cancel them.

Rates are high, no discounts for veterans or senior citizens, and I haven’t had tickets or traffic citations in years.

The price increased way too much, and that was not the deal when I added a new car.

In past years, it was good. Now the rate has jumped up 35% and coverage is up 5%. This is ridiculous. I have a 1999 Jeep with $5,000 coverage that was charging $108 per year, and this year it went up to $140 for the same coverage. Not good!

It's way too expensive for not turning in a claim or getting a ticket for over 25 years.

Offhanded and more interested in cash than anything else. I drive 6,000 miles a year or less and get little discount.

You will pay large sums of money for your auto insurance, but you better never have a ticket or accident, because you will not only pay higher premiums, but much higher and for many years, even though you have had an excellent driving record for years prior. It does not help if your spouse hasn't ever had a ticket or accident. Auto and homeowners insurance is way more costly than it should be.

I have been with State Farm for over 66 years. Times are changing now; both my wife and I are retired, driving much less, and living on fixed incomes. We have 3 autos now, the oldest being a 1995 GMC truck, plus our house is insured with State Farm. I need to evaluate our expenses. Insurance is our largest cost.

I was told one price over the phone and received a higher payment when they mailed me different numbers. What a rip-off!

High rates and slow service.

The cost is too high; it has increased by 300% in 3 years.

Due to the lack of insurance adjusters and their use of artificial intelligence through third parties to process claims, you are looking at a total loss in the event of an accident, with them keeping the vehicle to auction and recover some of their money. Vehicles are grossly undervalued with this company.

I've never had lower rates in all my years with no claims; they always go higher. We had a claim, but not a lot because we carry a high deductible. You would think after years with a good record, rates would go down, not up.

Guard your wallet. Rates go up every 6 months.

My agent has had nothing to do with me since she gave me the policy. I’ve asked several times to make changes to my policy with others in the office, and they won’t. My BMW is a classic. I barely drive it. The other vehicle is a 2023 truck 4x4. I’m paying over $200 a month for insurance on them. I’m a senior citizen on a fixed income. I tell them I can’t afford this, but still, they don’t work with me to make some changes. I’ve had no claims. I am looking for another insurance company.

Don't increase the rates with every renewal.

Premium hike and no explanation of why.

Their rates are climbing way too rapidly. They are going to price me out of doing business with them.

I am on a fixed income and $350 per month for full coverage is not in my budget.

I have 7 policies with them, bundling 2 homes, 2 boats, and 3 vehicles. The price of the insurance goes up every 6 months even though I have been with them for over 40 years.

I have been a State Farm customer for 50 years and have not placed a claim for, I would guess, 30 years. They just raised my homeowner's rate by 20% because, according to the agency office, they are raising all condo rates. State Farm is no longer a good neighbor.

In my opinion, after checking around with other insurance companies, State Farm is high-priced and they don't seem to be very helpful in saving money. After 44 years of experience with them, one might think that there could be some kind of discounts, but I have yet to find a way to get any less of a premium.

I've been with State Farm for over twenty years and I've witnessed unbelievable increases. I've been on disability for over twenty years, and as the insurance company raises rates, I continue to make sure I pay my insurance while decreasing my personal expenses. There's nothing for dedicated people like me. I don't want to drive without insurance, and as I'm getting older, a vehicle is essential for me to have.

The price is high for the amount of coverage provided.

Terrible price-wise, they keep going up and we have great credit and I only have one speeding ticket. Prices have been going up for a while. Currently looking elsewhere. They said once you're in your 50s it would start going down, but our policies have only gone up.

State Farm has a third party sending drones over people's houses and walking on their property without notifying them when arriving for house insurance. They won’t send you a copy of the report but just tell you to cut back trees. They won’t provide any details but will terminate your insurance after 40 years and no claims if you don’t comply. They don’t offer any assistance.

Even with high deductibles, it is still pricey.

They keep raising my rates, and I've never had a chargeable incident.

Prices are too high for older autos.

Lower monthly payments for liability only.

Could be a little more transparent with the billing.

Too expensive for the few daily driven miles.

They raise the policy costs every month.

Too expensive, rates go up way too much in a short time!

I would tell people to stay away from State Farm. I have a good, clean history of driving with no homeowners claims, and it seems like my premiums went up every six months. My premiums have increased by over $300 in the last year or so.

They claim you don't have the coverages you paid for when you're in an accident. They like to say that full coverage isn't a thing, yet when making the policy, it is.

The price changes every 6 months.

State Farm is expensive, and despite their plug-in for my car, they don’t offer any discounts. I have been with them for about 7 years, same vehicle, no tickets or accidents, and they won’t decrease my rate.

Rate hikes are too frequent and too high. Avoid.

Overpriced, don’t receive proof of insurance card frequently, and do not give you a reminder until the last minute.