Is State Farm A Good Insurance Company? Reviews From Over 21,636 Customers

I think it’s a rip-off. If you’ve been a gig driver, they charge you way too much.

Great experience overall—my policy, the customer service, the price, and the discounts. They make sure you get all the discounts you qualify for. All in all, great. I would definitely recommend State Farm and Leo's office.

Check rates before you buy.

Excellent.

I’m not happy with my rate increase after one at-fault accident, especially after 50 years of driving.

Good company!!

They’re good, and they take care of me right away—no problem.

My rates just tripled because of my accident record.

They try to give me the best rate possible, and their customer service is outstanding!

They’re quick to process claims. The only bad thing is that the rates tend to be high.

Excellent prices. Reputable brand.

It’s expensive.

They were the cheapest I found.

State Farm is my current insurance company. They are wonderful!

Rather expensive, but the customer service is great.

I had no issues with State Farm regarding insurance coverage.

They’ve been good. I just want to find out if I can get a better rate with the same or better coverage. I’ll also talk to them.

I need a better rate.

I’ve never had a problem with them.

Good customer service for my vehicle during the hurricane.

I loved the ladies at the Pikeville, KY State Farm office. They were the best. They always talked to me and helped me with anything I needed that they could possibly do. I hated to switch because they were so nice, but I saved over $100 a month.

The employees are very helpful, but the insurance feels overpriced. Check around for pricing.

Everything is good except the price, and there’s no way to talk to them about the price.

It’s good, just a little expensive.

I don’t have any problems with State Farm. I really like them.

I would recommend State Farm. They’re responsive and have good rates.

I had a broken car window, and it cost me nothing for State Farm to come to my home and replace it. It didn’t take too long for the technician to replace it.

Good experience, and they were so kind. I enjoy doing business with them.

Great customer service when adding or removing a car from my policy. Fortunately, I haven’t needed other services.

Great—no problems, and great rates. $89 monthly.

State Farm provides outstanding support and customer service.

I've had no problems with State Farm Insurance. I would recommend them to everyone.

They were good. They just aren’t great at checking offers from other companies and trying to match them or offer better deals.

Get State Farm with Tolbert Insurance.

Great.

Excellent.

Satisfactory.

Follow up on whatever you tell them. I had an accident involving a deer, and I spoke with a supervisor several times about it. She told me she was going to correct the policy to reflect that I would not be held at fault for the accident. Then, when I inquired about insurance elsewhere, I found out she wasn’t truthful and never corrected my file to reflect that it was not my fault.

I have never had to file a claim with them. The agents are very pleasant and professional. I’m checking for lower rates with a clean record, a driving course, insuring two vehicles, and years of driving experience.

I believe State Farm does a great job.

It was easy to get my windshield replaced using Safelite.

The office is here in our community, and we can talk face to face.

I’ve been treated very well by my current car insurance company.

Excellent.

Even comprehensive claims will raise your rate.

They just raised my premium.

Very expensive.

Excellent—always available.

It was excellent until the rates began climbing over time. They all do it.

Prices are going up rapidly.

State Farm keeps wanting to change things, and it feels like they do it just because other companies do. My rates keep going up, and they provide less and less all the time.

I have a great insurance group with State Farm.

Check around.

Pretty satisfied.

No problems!

Never had a problem!

Always available to offer the best prices. Affordable, and their hospitality is awesome.

It was handled great!

Good, but the price is just too high. And now an option is being taken away!

Wonderful service!

Neither bad nor good. Only in the last year have prices decreased, but home insurance went up drastically. State Farm should use the money spent on NFL advertising to lower insurance costs instead.

They are very expensive. Look for cheaper insurance.

It would be nice, except the quote I was given went up by 30%, costing me nearly $125 a month more than the quote. I also get constant notifications from the driving app about unnecessary stuff.

I have to request things more than once, and the agency staff needs more training.

They won't tell you if you got any kind of discount, even military.

It’s getting expensive. My policy was $73 when I got it in 2021, and the same policy is $129 now. Every renewal, it goes up another $8–$10.

It costs too much, even with a perfect record for my wife and me. Please lower my bill—it's really hurting my budget. I’ve been with SF a long time. Come on, please do it!

Every time I get my renewal, my insurance goes up. That’s why I left.

Be careful of bait-and-switch tactics. The quotes aren’t honored, and the actual costs are a lot higher.

I think it’s too expensive. I keep reading about all the advantages I should have because of my age, clean driving record, and the fact that it’s a collection car that’s seldom driven.

Average. My current auto rates are not too bad, but I think my homeowners insurance is way too high.

Would not recommend. They randomly raised my rates—my insurance went from $500 per month to $800 for no reason, and they couldn’t explain the change.

I can’t access my account because it says the information I’m using isn’t correct, and I don’t get any help when I email them.

I’m very upset that my homeowners insurance went up a lot for no reason. I love my agent, but I’m tired of insurance and taxes going up every time you turn around.

Too expensive. It’s an excellent agency with wonderful employees, especially Arleen at the front desk. Without a doubt, it’s the best agency of all the insurance offices I’ve dealt with in numerous states throughout the U.S.

Think twice—it’s very expensive for low-income people.

Good customer service, but it’s expensive.

Shop around—State Farm is expensive.

My biggest complaint was the lack of communication between my agent and the claims department. An error occurred with my agent involving a form, and claims refused to back my agent up. This has resulted in a delay, and I’m still waiting for my payoff after my car was totaled. My rental car coverage has expired, and I’ll have to pay out of pocket, though I’ve been reassured my agent will reimburse me. The disagreement within the company is unsettling, and it has me waiting for my total loss payoff, which I needed for a down payment on another vehicle.

No tips. I would have continued, but the increase was too high for someone with my age and driving record. They obviously were no longer interested in keeping me as a client.

After 59 years with State Farm, they chose not to renew my homeowners insurance because of two claims in the last 4 1/2 years.

All insurance companies are the same. The only time you get a fair price is when you’re a new customer. Every six months, the price goes up and up. It doesn’t matter if you’re a loyal customer with a good record—they only care about profits. If you have a claim, they always look for a reason not to cover it.

Find a better insurer. Premiums are too high, and the service I received was subpar.

State Farm… I thought it was a shame that they increased my premium after a no-fault accident and then weren’t honest about how much it was going to increase. So I had to drop them, and I didn’t like the way they took care of my claim. I was rear-ended by an asphalt truck driver, and it took forever to get the rental car, took forever to get the payout, and I had to communicate with them multiple times. I’m sick of it and probably won’t ever go back to State Farm.

Get the best value for your money. I was a faithful customer, always paid on time, and was rewarded with two price increases in a year. Why should I pay more for the same service?

You get decent coverage, but you pay very high prices.

Horrible. I got in an accident, and they couldn’t care less. It was the first one in my life. They seemed more worried about keeping their money than helping me.

Average, but expensive.

Too costly and overpriced. I can never talk to the same agent.

Do not insure with State Farm. We faithfully paid our premium for 5 1/2 years. The one time they said our car was totaled, they failed to pay for the damage.

I barely drive my car due to gas prices. They say the reason for high insurance is that there are so many cars on the road, but I’m not on the road that much. My cost was $162.00 a month for full coverage. I removed some items from my coverage to bring the cost down, and the price is now $129.00.

I had a few comprehensive claims, and now they’re dropping me.

The price went up right after we signed up. Service was average, and the website was average too.

My neighbor wasn’t covered, so I immediately had second thoughts. The way they bill is very confusing. I don’t trust them and feel like they take advantage of people.

All corporations are fundamentally greedy. You get what you pay for, but the head office doesn’t care about you. If you file emergency road service claims, there’s a chance that coverage will be taken away, but there’s no clear cutoff for how many claims you can file. If you file comprehensive claims, they may raise your deductible or drop you. If you file any claim at all, there’s a chance they’ll drop you. It hasn’t happened to me, but it’s what I’ve seen. It’s all pretty arbitrary and depends entirely on which underwriter is handling your renewal. I’m sure it’s that way with other companies as well. Bottom line: make sure you understand your coverages. For me, State Farm is the cheapest for the coverage I want, but that’s always subject to change. Hopping companies a lot increases the odds your rate will be high. If you can budget for higher than state minimums, go for it, because 25/50/25 is all but worthless in a serious situation. File on the other person’s insurance if you’re not at fault in the accident, and always get a police report. Make sure you get the app because emergency road service claims are unnecessarily difficult if you don’t have it. If your phone is locked in the car, you may have a hard time, because the 800 number for emergency road service is a nightmare, and there’s nothing your local office can do about it except let you pay upfront and then reimburse you later.

It’s as if they don’t want you to contact your agent. They want to send generic text messages, and the agent’s answering machine is very consumer-unfriendly, in my opinion.

I gave up a car I really wanted to keep—it was a good, newer one—all because of the high prices they charged for it. They still chose to give me the exact same monthly rate for a car that was much older. I'm not a happy customer.

Too expensive.

I’d say if you’re my age, have no speeding tickets or violations, no DUIs, drive less than 25 miles a month, and have full coverage on a paid-off vehicle with 32,000 miles, please shop around.

I think they’re overpriced, even with bundling homeowners insurance and insuring three cars. No one on the policy has ever had an accident or filed a claim.

I’ve been a customer since I turned 16, and yes, State Farm is a bit pricey. But after all these years, they decided to cancel me because of a speeding ticket and an accident. Keep in mind, I’ve always paid my monthly payments, which were sometimes pretty expensive. I did like the agents assigned to my account. Right now, I’m looking at other insurance companies, and I can get the same coverage for a cheaper monthly price. I’ll be making the change soon. Farewell, State Farm, for leaving me out to dry. So much for loyalty these days.

Don’t expect a quick answer to any kind of communication.

Too expensive.

Don’t use State Farm for car insurance. They didn’t do anything when I got in a car wreck, even though I wasn’t at fault. I had to fight for myself.

I ended up feeling punished for driving safely—my insurance went up $50 a month. I’m looking for a new insurance company.

It was twice as expensive as Progressive.

I was told that filing a claim for a battery jump would make my premium go up $12 a month.

State Farm is too expensive. It seems like every policy renewal increases by at least 15%. Gone are the days of going to your personal agent and their staff. Every time I asked a question, they either didn’t know the answer or it was word salad. The coverage is great, but it’s way too expensive. We’ve been with State Farm for 33 years, and longevity doesn’t seem to matter—at least when it comes to customer service or cost.

It’s been good, but it’s too expensive.

I’ve had insurance with State Farm on and off going back to the 1960s, and the amount they’re charging me for no more coverage than I get is too high. I have never caused a wreck or accident. Earlier this year, somebody hit me from behind—he looked up for a second. I’ve also had two deer run into my car. It wasn’t my fault, but it wasn’t covered. I thought older people might get some financial relief if they have low mileage per week and no claims, and could get a break on insurance costs. I haven’t seen one. I have no violations, tickets, etc. The staff is friendly.

State Farm was frustrating to deal with. It took them 25 days to approve my body shop to fix the car. Unacceptable.

They aren’t transparent about premium costs.

Not great—they keep bumping up your costs without any notice.

The price quote for the first six months was acceptable. After six months, the price went up by more than $50.

State Farm is very overpriced.

Too expensive, and it took my son over six months to settle a claim.

I’ve been a loyal customer of State Farm for many years. I’ve had no accidents, no claims, no tickets in over 3 years, and no DUIs or SR-22 ever, yet my car insurance just doubled. When I called my agent, she had no idea why it went up. I drive a 2015 Toyota Yaris with liability-only coverage in Boulder City, NV. My car is worth maybe $3,000, yet I’m paying over $100 a month. Make this make sense!

The prices are too high for the services offered.

The most expensive in town.

I’ve been a long-time client, and I haven’t been impressed. Monthly payments can swing quite a bit with no explanation. Customer service is lacking; they don’t make changes in a timely manner. They’ve been very frustrating to work with.