Is State Farm A Good Insurance Company? Reviews From Over 19,155 Customers

They are great but expensive.

Good, but rates could be better.

I have nothing but good things to say and have had nothing but good experiences with them.

Good, but a little high in price in my opinion.

Get all the discounts you can for any insurance you have. It can make a big difference.

Good experience, but I purchased a different vehicle and the premium jumped quite high.

State Farm has always addressed any problems immediately. I would definitely recommend them.

Better than most, but not the best.

Make sure you're comparing apples to apples.

Overall excellent; just always looking to save money!

It has gotten too expensive.

I would let them know that they are very knowledgeable, friendly, and make you feel like family.

The company is good, but the agent you pick is what makes the difference.

They're very reasonable, and I can't find anything else that's more reasonable.

International is very easy. My agent was very efficient and completed the task as I asked. The price went up a lot. I wasn’t very happy about that, but I guess that’s the price of owning a new car.

I think State Farm is one of the top insurance companies for auto.

It's good except they keep hounding me about the drive safe program. I am pretty much homebound but they don't seem to believe me.

Good price, good customer service.

I speak with several girls in the office, but it seems they always end up having to speak with a woman who never wants to spend any time talking to me. She tells me things, and that’s it—no room for discussion. I ask about other options, discounts, etc., and she answers me—no, you have all the discounts. I barely drive my car, maybe like 25 miles a day (not even). I’m retired, so the car sits. I believe she always says that I’m discounted at the usual average mileage, but I don’t drive much anymore.

State Farm provided me with competitive rates, excellent customer service, and even checked on me from time to time. I have no issues.

Service was prompt and efficient. The only reason I’m looking for another insurance company is the cost.

They need to offer a better discount for longevity.

They respond quickly, but they don't like multiple claims. The premium is reasonable.

In general, I am very happy with State Farm, but not too happy about the prices for my policy.

I know that companies don't like calling and offering discounts, but I get so many offers from other companies about saving money compared to State Farm. You know I'd switch or would switch in a heartbeat to save money, especially now since retirement.

Never had any issues with State Farm since I first got coverage from them in 2018.

I've been with State Farm since 1968. They have always treated us fairly and offered reasonable rates compared to others.

The personnel are pleasant and helpful. It's located locally in a plaza, making it easy to get to.

They have been really good these two years.

Good company. Decent price.

My experience with my current car insurance was really good. Just wish that my policy price would drop somewhat, that's all.

Very good service.

Pricey but great customer service and easy claims.

Luckily, I don't need to use it much, but it is expensive and no discounts are offered for long-term insurers or no accident discounts. I WOULD SHOP.

I have had State Farm for over 30 years. I have gotten quotes from other companies, but none of them beat State Farm.

I called to see if I could get a discount, and I was very happy with the discount I received.

I recently sold a car and am changing my coverage. It seems like I'm getting less coverage at the same higher cost for two old cars. I'm looking for savings as I hardly drive 100 miles in a week.

Be careful, read the items that come in the mail promptly and respond promptly. However, they do answer all your questions and take care of what you need, so I am glad I am staying with them.

They gave me one price, and a month later it was increased!

Get the best price you can.

State Farm was good until I added a new car, and then things got ridiculously priced. I switched, and now my home insurance is about to be switched from State Farm.

Service is excellent. Cost is an issue, but you get what you pay for.

The price I'm paying is too high.

I wish I could have stayed with State Farm; however, finances rule these days, so I had to switch to Progressive. By doing that, I saved over $200/month. So far, I have not had to use Progressive for anything yet.

Talk to a couple of different agents and find the best deal and what's the best coverage for you.

Great because of the price I pay.

They are okay. Too high for my car.

State Farm is excellent insurance, but their rate in Connecticut was almost three times their rate in Florida, so I had to change to Progressive. Not happy about it, but what else can I do?

State Farm is an excellent company and they have always taken care of me and my family. However, their rates are way above the national average!

The premiums keep going up even though we have been over 10 years without losses.

Glenn Carr is an outstanding agent. I know I can get my insurance from someone else for a cheaper price, but given Glenn and his team's excellent performance, I don’t think twice about going down that path.

Nothing but good things to say about State Farm at this time. Dollar for dollar, they have the best coverage for the money.

Need cheaper rates! We are retired and need all the financial help we can receive.

Good, but it's getting too expensive, even with no accidents or tickets.

I have always had a good experience with State Farm. They are always willing to listen to you and try to help you out.

I am happy with the State Farm coverage.

Cheap.

Cost is always a factor, depending on your ride. We had full insurance on our car, and when Amy hit a deer and totaled it, I believe we received a check within 20 days or less. The process wasn't a hassle. Bottom line, we were very happy with the amount we received!

Fair and affordable.

All auto insurance in Florida is very expensive. Go with someone you trust.

We have full coverage. They wouldn't pay for any repairs due to hail damage. The windshield was completely shattered and 4 out of the 5 lights were broken. They said it was totaled. We only bought the van 2 months ago. This company is disappointing.

They have tried to overcharge me a couple of different times.

They don’t help with discounts and they try to deviate from any savings.

It's okay, but the price keeps going up.

Too expensive for low miles driven.

I’ve been with State Farm for about 25 years. I have had no tickets or accidents, and never a DUI. In the last three years, my rates doubled, then dropped $40, then went back up $40. I feel that their rates, or maybe it’s just the agent I had, are way out of control. I canceled with them and went to another insurance company for $80 less per month and have better coverage.

State Farm has become expensive over the years. Even though my policy became cheaper, they canceled it by not renewing for the next quarterly cycle because they couldn't verify another driver on the policy for underwriting. However, the person doesn't own the vehicle—I do—so there was no reason to cancel me. Anyway, I was involved in a hit-and-run by another driver recently, and State Farm didn't give me a discount on the deductible. I also had to pay taxes on the rental car I had for a few days. So, I am through with them.

I have had no major claims, but the glass coverage is very good.

I'm a senior citizen who hardly ever drives, yet I'm paying an outrageous bill monthly.

Rates are not transparent. Premiums have increased every few months with no explanation why. I have a clean driving record and no claims.

I have been with State Farm for over 5 years. I have minimum coverage, my car is a 2002, and I have had no tickets or accidents, yet they still charge me over $100 a month. I am currently checking on getting a better rate with a different company.

I am a 47-year customer of State Farm, but this year's home insurance policy is way too high, $1500 more than 2 other reputable competitors! What would you do?

Be wary when making changes because the price you're quoted may not be accurate. When you ask, you'll hear it's because of changes that were made. It's frustrating. If you email a certain party at State Farm, you might be lucky if you hear back from that person. From what I was told, anyone can respond to an email even if it's not addressed to them. I asked to speak to Chase, but I guess he wasn't allowed to speak for himself. The increase was supposed to continue for three months. The price quoted was $120, but I was billed $193, and I was supposed to pay that for three months for a six-month policy. Does that make sense to you? Ask questions and then ask other companies. I was happy with State Farm until I went from liability to full coverage and Chase wouldn't contact me back. I think Kimmie took care of it and that increase.

Rates rise as you grow older, not the way insurance should be. Good drivers should be rewarded, not punished for the faults of others.

I've never had to use it, but they more than doubled the cost in one year.

The rates keep going up without a single violation or claim in over 5 years.

No personal contact. Customer service is fair. Good insurance coverage. Too expensive. You have to understand the "insurance" business and determine what coverage you need on your own. It's frustrating when trying to obtain information. The agent is never available. You always have to talk to staff and never speak to any person twice.

Much too expensive. I have been with them for years and have a clean license.

State Farm is my current insurance provider, and they are horrible. The Kings Park office has done nothing but raise my rates, even though I have no tickets or accidents.

The price is getting too high.

Started at a good rate, but it went up every month after that.

I was given one amount, and the second bill doubled with State Farm.

I’m retired and only drive 10 to 15 miles a week. They just raised my rate by 30%. My presumption is they hooked me with a really low rate and then, for no reason, tried to slip in rate increases for which my agent can give me no explanation.

Too expensive. They charge seniors with older cars too much.

When my wife had an accident, which was completely unexpected, the insurance company took their time to pick up the vehicle from the tow yard and take it to the shop for assessment. It took a total of a month before they claimed it as totaled. I was $6,000 in the hole, and mind you, the car was maybe a year old, practically new. Thank God I had gap insurance.

I have asked this company for discounts and to give me a price that reflects my actual coverage needs. Yet pricing remains at a premium that they say they can't change. I have a perfect driving record with no accidents in my entire lifetime of driving and no tickets either. I want the cheapest coverage mandated by law for liability. I own my vehicle, and it is 35 years old but has been rebuilt from the ground up. It's just like new.

Better than my experience with State Farm adjuster’s response to my only accident.

Overall good service over the last five years. I also had a small business liability policy. Never any claims, but they suddenly decided that they will not insure my sound and light reinforcement company. It's unfortunate that they are going to lose a good paying customer. I will take all my coverage elsewhere.

It's just way too much money, even with my mom being a customer for so many years.

State Farm is expensive for what they offer. For my 1966 truck, they wanted more per month than for my 2015 Ford Escape. I found a better deal for a year than their one-month premium.

Don't use State Farm as they charge high rates for senior citizens and disabled veterans.

I find it very difficult to deal with the claims department and it's not easy to get a hold of them. When you do, you're on hold for a long time. The people at my main branch are helpful and nice. The value for the money is pricey.

Our agents were poor at returning calls, and their advice was confusing. It was as if they didn’t do anything. There were no suggestions on how to lower rates.

Good, but I saw a lower price for my insurance from Liberty Mutual and can’t get it.

Too expensive. I drive less than 100 miles a month and have never had a claim. Why is my coverage $125 a month?

It's terrible. I was told one rate when I signed up for the policy, and now they're charging me almost $200 more a month since the second month I've had them for my auto insurance.

Horrible experience with claims. Every step was delayed by 2 to 3 days. They allowed my vehicle to stay at a tow yard until the very last day that storage fees would be covered, and the only reason I was able to catch it was because I called them myself. My claims representative told me it would only take two to three days for her to get back to me, but it actually took her a little over a week, and I had to call her myself to hear anything. My claims representative also didn’t send me everything I needed to receive my settlement and never tried to follow up with me. I had to call her, and then she tried to make it seem like I never sent it on my end when it was actually her fault. I’m very frustrated and disappointed with this whole experience. I understand there can be delays in the process, but please don’t tell me something’s going to be done by a certain time if you already know there’s going to be a delay. As soon as this claim is processed, I will be getting new car insurance.

Unfortunately, State Farm raised my monthly premium twice with no real explanation.

Too expensive. You keep the price, but when I check rates, there are even cheaper rates at State Farm.

I talked with them twice. They raised the monthly payment by $200 all at once without any email or text to let me know.

Customer service has been very poor lately. I’ve been calling and emailing them for weeks to help explain why my bill went up significantly over the last month. Still no response. What’s the point of having an agent if they don’t do their job?

I would suggest not purchasing insurance from State Farm. They offer one price to secure the business, followed by an immediate rate increase.

Too expensive, way better deal in Oklahoma. The increase was way too much, going from Oklahoma to Colorado. Get the price of Oklahoma, just 300 miles north. It's not fair. I've had insurance with State Farm for many years. They had an excellent dealer in Boise City, Oklahoma; however, they did not treat her well. So with all that said, I am looking for better insurance.

They increase prices without letting you know. You have to keep a close eye on your policy.

I have had no reason to contact or talk to my insurance except for payment, which has been going up every six months for the past three years! I now pay more for one vehicle than I used to for two. My insurance for one vehicle has more than doubled in three years! That's with no claims and no tickets on my record for thirty years!

State Farm always raises rates and does not explain why. It is always a battle to get information, and the agents are not helpful. They seem more concerned about their portion. Insurance for someone with no violations, tickets, or claims should not be over $200 a month.

Premiums have escalated drastically even with no claims and very low annual mileage.

The price keeps going up. The one and only time I needed help, they did not assist. It took days to get my truck towed. They don't even send proof of coverage anymore. However, by law, I have to have coverage, and yours is low-priced.

Regarding home insurance, don't trust them to come through as expected. My house was hit by my neighbor's burst water pipe that magically cut through my wall. My handler didn't know what to do and simply put my claim into the national list, and no one has come to see me since February 16th, and it's April 16th now. I'm out of a house, my car got hit, and they made me fill out two claims (two deductibles) to fix it. Now someone plucked out my turning signal light, and I need a police report to do anything about it, but couldn't wait past five hours to get the report. So again, delays from all sides are bouncing against one another, making a bad situation worse. I am on the street and can't pay my insurance now because I ran out of money! I am too distraught and angry for a better explanation at this point. Terrible. And after they were wonderful as I worked out my grandma's home policy claim from a fire that took 60% of her house and restored it! I am flabbergasted by this.

Supposedly a waiver was coming for State Farm customers. It didn't. My rates went up instead of down. It's too expensive from State Farm, so I'm looking.

Costs too much, no real good discounts.

Rates go up no matter how long you have been with them or your driving record.

Prices have tripled in the last 2 years.

I recently had a blowout from a pothole. I called State Farm for a tow since I had towing coverage. An hour and a half later, no tow truck. I called them back and complained. They said I would get a call when the truck was on the way. Never got a call or a tow truck.

They were better than State Farm by $200, but they raised my rate without even calling me.

The cost of insurance keeps going up.

State Farm is charging me $215.02 per month for my 2012 Nissan Murano. I called them, but they were not interested in discussing my policy and rate. I am looking forward to the day I cancel them.

Rates are high, no discounts for veterans or senior citizens, and I haven’t had tickets or traffic citations in years.

The price increased way too much, and that was not the deal when I added a new car.

In past years, it was good. Now the rate has jumped up 35% and coverage is up 5%. This is ridiculous. I have a 1999 Jeep with $5,000 coverage that was charging $108 per year, and this year it went up to $140 for the same coverage. Not good!