Is State Farm A Good Insurance Company? Reviews From Over 18,123 Customers

Good for the most part in terms of coverage and customer service. I just don't like that the rates keep increasing even though we have a good driving record, no traffic violations, and we don't travel as much. Plus, we're in our senior years.

I never had a problem with them.

The rates are high compared to other companies.

I have had State Farm for over 30 years.

I would always go with State Farm. It's a very good insurance company.

Never a problem with State Farm.

I have been dealing with State Farm for over 50 years and will continue with them.

Excellent

I love State Farm. They have been very good insurance for me.

No problem with them. I've been with them for close to 60 years.

It is a little higher than other insurers. The discount we get with both home and auto policies is the only reason we don't change.

I've been with State Farm for over 25 years, and the rates keep going up. I've been loyal, but it seems one-sided.

Expensive with large increases every 6 months even though I have had no claims.

Not good! I've been with them for years. My aunts, son, cousin, and nephew were all with State Farm for years, and they all changed because their rates kept going up without any accidents or violations. The same thing is happening to me! That's why I am looking for cheaper, better insurance plans!

I have received many quotes from others, and no one has been better.

Excellent customer service and always being informed about my policy. A big shout out to State Farm, thank you very much! 👍

I just wish that the price was a little lower. I'm almost seventy years old, I'm on a fixed income, and I don't drive maybe three days out of the week, and that's mainly to church or right in town. I just think the rates could be a little lower for elderly folk.

So far, so good. I haven't had it long enough to really give an opinion.

State Farm auto insurance is about $2000 less per 6 months than my former insurance company (The Hartford), for the exact same coverage.

Overall, the price for auto, home, and umbrella policies is cheaper than the competitors I checked with!

State Farm is a good, solid insurance company. Rates are competitive.

They just dropped me as of the May 30, 2026 renewal period.

Good experience so far.

They have been very good to me.

I have always liked State Farm. I've had no problems, and I can talk to the owner. He is very honest and polite. They are very good.

Tap into discount advantages, open to questions, respectful, responds in a timely manner, knowledgeable.

Needs to have more discounts for having a policy with them, safe driving, and for a clean driving record.

Claims are very easy to file. My policy covers home, auto, and boat. I think the insurance is high, but I checked around and no one can beat their price.

Very insightful on insurance policies and liabilities.

State Farm had been very reliable, but the cost continued to go up.

My current rate is much more reasonable than other companies.

It's a little expensive.

I worked for State Farm for 27 years. I don’t like change and I have stuck with them even after retirement. I don’t do much with my car insurance and just pay the prices. My problem would be with my homeowners after making changes to my house that I thought would lower my prices. It did not happen and I am quite disappointed about that because I put a lot of money out of my own pocket. Enough said.

It saved me a lot of money.

I would recommend them based on their acceptance of customers, but the only thing is that it is much more expensive compared to other insurance companies.

Super easy to deal with. Cheapest price around. Great customer service.

Shannon was excellent. She got the job done and knew what she was doing! Very happy!

Very expensive.

I believe that my current car insurance is, so far, the best.

Excellent. Always helpful with recommendations.

Good customer service.

Very expensive compared to other quotes.

I am satisfied with their coverage.

My premium has gone down since I first joined State Farm.

They're great, but a little expensive.

Too high a premium for us older folks with no accidents, tickets, or DUIs (not only in three years but EVER!)

I haven't had a claim. I'm disappointed that windshields aren't covered when damaged.

They are very helpful in trying to save a person money.

Too expensive.

Customer service is excellent. I think their price is high.

Excellent customer service.

They are too expensive.

It's good for the money.

I have been with them for over 25 years and they give me a loyalty discount. I have to watch closely because sometimes they have things on the policy that I don't have anymore, like watercraft, motorhome, etc. I thought it was high, but no one has beaten their price. I have my condo on there and a $1,000,000 umbrella. I have good coverage for accidents.

It's just time for a change if someone could beat them. So far, they're the best by comparison.

Too expensive and they didn't offer to try to get me a better rate.

Great company but higher prices.

The only reason I'm changing my current car insurance is because I found cheaper insurance through someone else.

Excellent!

Last year was okay, but I have not received my bill for this year. If it keeps going up, I will have to find another insurer. I am a senior on Social Security.

High rates and slow service.

The cost is too high; it has increased by 300% in 3 years.

Due to the lack of insurance adjusters and their use of artificial intelligence through third parties to process claims, you are looking at a total loss in the event of an accident, with them keeping the vehicle to auction and recover some of their money. Vehicles are grossly undervalued with this company.

I've never had lower rates in all my years with no claims; they always go higher. We had a claim, but not a lot because we carry a high deductible. You would think after years with a good record, rates would go down, not up.

Guard your wallet. Rates go up every 6 months.

My agent has had nothing to do with me since she gave me the policy. I’ve asked several times to make changes to my policy with others in the office, and they won’t. My BMW is a classic. I barely drive it. The other vehicle is a 2023 truck 4x4. I’m paying over $200 a month for insurance on them. I’m a senior citizen on a fixed income. I tell them I can’t afford this, but still, they don’t work with me to make some changes. I’ve had no claims. I am looking for another insurance company.

Don't increase the rates with every renewal.

Premium hike and no explanation of why.

Their rates are climbing way too rapidly. They are going to price me out of doing business with them.

I am on a fixed income and $350 per month for full coverage is not in my budget.

I have 7 policies with them, bundling 2 homes, 2 boats, and 3 vehicles. The price of the insurance goes up every 6 months even though I have been with them for over 40 years.

I have been a State Farm customer for 50 years and have not placed a claim for, I would guess, 30 years. They just raised my homeowner's rate by 20% because, according to the agency office, they are raising all condo rates. State Farm is no longer a good neighbor.

In my opinion, after checking around with other insurance companies, State Farm is high-priced and they don't seem to be very helpful in saving money. After 44 years of experience with them, one might think that there could be some kind of discounts, but I have yet to find a way to get any less of a premium.

I've been with State Farm for over twenty years and I've witnessed unbelievable increases. I've been on disability for over twenty years, and as the insurance company raises rates, I continue to make sure I pay my insurance while decreasing my personal expenses. There's nothing for dedicated people like me. I don't want to drive without insurance, and as I'm getting older, a vehicle is essential for me to have.

The price is high for the amount of coverage provided.

Terrible price-wise, they keep going up and we have great credit and I only have one speeding ticket. Prices have been going up for a while. Currently looking elsewhere. They said once you're in your 50s it would start going down, but our policies have only gone up.

State Farm has a third party sending drones over people's houses and walking on their property without notifying them when arriving for house insurance. They won’t send you a copy of the report but just tell you to cut back trees. They won’t provide any details but will terminate your insurance after 40 years and no claims if you don’t comply. They don’t offer any assistance.

Even with high deductibles, it is still pricey.

They keep raising my rates, and I've never had a chargeable incident.

Prices are too high for older autos.

Lower monthly payments for liability only.

Could be a little more transparent with the billing.

Too expensive for the few daily driven miles.

They raise the policy costs every month.

Too expensive, rates go up way too much in a short time!

I would tell people to stay away from State Farm. I have a good, clean history of driving with no homeowners claims, and it seems like my premiums went up every six months. My premiums have increased by over $300 in the last year or so.

They claim you don't have the coverages you paid for when you're in an accident. They like to say that full coverage isn't a thing, yet when making the policy, it is.

The price changes every 6 months.

State Farm is expensive, and despite their plug-in for my car, they don’t offer any discounts. I have been with them for about 7 years, same vehicle, no tickets or accidents, and they won’t decrease my rate.

Rate hikes are too frequent and too high. Avoid.

Overpriced, don’t receive proof of insurance card frequently, and do not give you a reminder until the last minute.

I still have State Farm, but I'm looking for lower rates with full coverage! I received offers from Progressive, Allstate, and others using the same coverage specs, and prices were lower. I asked State Farm to review my rates and get them closer to the other car insurance offers. So far, I've not received any better offers.

Bait and switch. Then above average pricing.

I’m a good customer, but the price keeps going up and I barely ever reach out to them for anything. I just keep paying my overpriced insurance bill, which is very annoying.

My questions were answered. The rate is high. When I had a claim regarding the "at fault" other person, the agent said, "They're a good company. Do you want to deal with them yourself?" I asked, "Why am I paying you?" Maybe it was just that particular agent, but it seemed a bit lazy. I was able to have payments drafted from my bank, which always kept me current. I liked that.

Rates and quotes are too high.

Premiums continue to go up even though I have no claims and drive less each day.

They are using claims from towing against me as well as existing information that they knew prior to giving me a policy. They also refused to give me a refund when I turned in my plates and provided proof. I had no car on the policy, and they wouldn't tell me what credit I had when I added a new car.

My local agent is great. The national level, not so much. I was in an accident two years ago and was told I would get no help from your company even though I was not at fault and the other driver was cited. I never got reimbursed for my expenses to get home to Florida from Virginia.

I'm satisfied with my insurance now because it fits my budget and the app is super easy to navigate to your needs.

I think they treated me unfairly because of my age. I can’t prove it though. I had a backing accident in a department store parking lot. Very little damage to the other person’s car, none to mine. They raised my insurance $40 a month.

Prices are too high. Inoperable cars shouldn't be charged, or at least the rates should be lowered. I'll be in contact soon about these issues.

The folks at the State Farm office are awesome. However, the insurance is way too expensive.

Too much money for the coverage.

I shopped around and found that I was paying a lot. Despite having no claims, my rates kept going up.

I can save over $100 per month by switching to another provider.

My current insurance company offers a premium that is much cheaper for the same coverage!

It simply costs too much money per month for what I get.

State Farm is unbelievably higher than most. Being a 75-year-old woman who drives my car maybe twice a week, I should not be paying $190 a month for a car that’s seven years old with only 18,000 miles on it.

I have State Farm and I have full coverage. They offered me a roadside assistance package for free. However, because I used it 5 times over several years, they are dropping me as a customer. So they give me a package for free, and I use it, and now I'm being punished for it. Really great, State Farm.

Good service but too expensive.

State Farm is okay. You never hear from them until it is payment or renewal time. I have not had a claim in a very long time. They are expensive, and I will change if I get a better price.

State Farm has changed a lot since big losses with forest fires and hurricane losses in California and Florida. They "established" their claims department as a separate profit center, and claims are difficult to get done. Home insurance is also very difficult as well. As an example, five homes around my home have had their roofs replaced due to hail damage. I have been with them for thirty years, and the company is not the same. Profits are driving all decisions! Getting quotes to change.

To add a second vehicle, the price increased, and they are always trying to upsell.

I’ve been with State Farm for over 25 years and it has been a great company to work with. Four months ago, I lapsed on a monthly payment. I received one email notifying me that my payment was not processed, and today, almost four months later, I received a call from my agent saying that my policy had been canceled! No previous phone calls, no other emails, no letters that I saw! Now, to reinstate, the new rate is $100 more per month! Not good business practice, especially for a loyal customer!

Overpriced. Exorbitant policy renewal rates. No new policies offered for Homeowners, Renters, Earthquakes, and Personal Liability. Bundle all insurance needs.

Overpriced. Not accepting new applicants for auto, homeowners, renters, earthquake, and personal liability insurance policies for residents of California. The only way to get the best possible insurance price is to bundle several policies with the same insurance company at the time of purchase.

State Farm is terrible. They raise your rates and then refuse to tell you why when asked. They also won’t return your calls regarding the rate increase.

Watch your agent. He quoted me one thing and charged me another, even after we went over my coverage before I paid.

They were good at first. I've been with them for many years, but their rates keep going up. I started paying $260 for two cars with full coverage and a $250 deductible, but then it went up to $360. So I adjusted it back down to $280, and now it’s back up to $306. I'm definitely going to get another insurance company.